Berkomunikasi dengan kolega : menerima komplain melalui telepon

Summary

In this conversation, a representative from PT Kemilau Indah contacts PT Kemuning Indah to address an issue regarding an order. The customer, Nuari Putri, explains that the company ordered 24 computers, 24 printers, and filing cabinets, but the products have not been delivered within the promised timeframe. Additionally, some of the filing cabinets arrived damaged. The representative assures Nuari that the issues will be looked into, including confirming the shipment and replacing the damaged items. The customer seeks immediate resolution and is promised a follow-up within a few hours.

Takeaways

• 😀 A customer from PT Bogenville is trying to reach the director of PT Kemuning Indah regarding an issue with an order.
• 😀 The customer, Nuari Putri, placed an order for 24 computers and 24 printers, with a down payment already made.
• 😀 The agreed-upon delivery time for the items was within 10 days of the down payment, but the order has not yet arrived.
• 😀 In addition to the computers and printers, the customer ordered two filing cabinets, but they arrived damaged.
• 😀 The customer was advised to contact PT Kemuning Indah for a compensation request regarding the damaged goods.
• 😀 The customer is requesting prompt action to resolve the issue with the delayed order and damaged cabinets.
• 😀 PT Kemuning Indah acknowledges the issue and agrees to check with their delivery partner for any shipping delays.
• 😀 The customer inquires about the expected timeframe for resolution, requesting confirmation soon.
• 😀 PT Kemuning Indah offers to send a marketing team to assess the situation and replace the damaged goods.
• 😀 The customer provides contact details and expresses hope for a prompt response, expecting contact within two hours.

Q & A

Who is calling the company in the transcript?

The person calling is Nuari Putri, the director of PT Bogenville.

What is the main issue discussed in the transcript?

The main issue is a delayed delivery of items and damaged goods that were ordered from PT Kemuning Indah.

What was the initial agreement regarding the delivery of the ordered goods?

The agreement was that the items, including 24 computers and 24 printers, would be delivered within 10 days after the down payment (DP) was made.

What went wrong with the order?

The goods, including computers and printers, were not delivered on time, and two filing cabinets were damaged upon arrival.

How did the company respond to the complaint about the damaged filing cabinets?

The company instructed the caller to contact PT Kemuning Indah for a replacement of the damaged items.

What did the customer ask for regarding the resolution of the issue?

The customer asked for the issue to be promptly addressed and for a replacement of the damaged goods.

How did the company plan to handle the delivery and damaged goods?

The company promised to send a marketing team to resolve the issue and arrange for a replacement of the damaged items.

What did the company request from the customer to resolve the issue?

The company asked the customer for their phone number to follow up on the issue and provide confirmation.

What was the expected time frame for resolving the issue?

The company assured that the customer would receive a response within two hours.

How did the conversation end?

The conversation ended with the customer thanking the company and confirming that they would wait for a response from the director, Mr. Toni.