15 pertanyaan dan jawaban Interview Barista

Summary

This video guide, presented by Dedi Setiawan, offers valuable insights for individuals looking to apply for a barista position, whether they have experience or not. The script covers essential interview questions, such as demonstrating service skills, explaining brewing techniques, and discussing coffee knowledge. Tips include how to confidently express passion for the job, handle customer complaints, manage high-pressure situations, and present oneself as a reliable candidate. Viewers are encouraged to prepare for common questions, highlight their strengths, and remain professional, with a focus on improving both service and technical barista skills for career growth.

Takeaways

• 😀 Focus on excellent customer service and communication skills, which are essential for any barista role.
• 😀 Demonstrate a passion for coffee and the barista profession, as this shows your genuine interest and dedication.
• 😀 Be prepared to handle customer complaints calmly and professionally, offering solutions such as remake drinks or alternatives.
• 😀 Learn about brewing techniques (like espresso, pour-over, and Vietnam drip), and be knowledgeable about different types of coffee beans (Arabica, Robusta).
• 😀 Highlight your ability to adapt and improve, especially if you lack formal experience in the role.
• 😀 Mention any relevant soft skills, such as problem-solving, conflict resolution, and teamwork, which are vital in a fast-paced café environment.
• 😀 Have a clear understanding of the job description, which includes serving customers, making coffee, and maintaining cleanliness and hygiene.
• 😀 Avoid mentioning weaknesses that may hinder your ability to perform, such as forgetfulness or panic. Instead, mention areas of growth like improving language skills or gaining hands-on experience.
• 😀 When discussing motivation for working, emphasize earning money and developing your career rather than vague goals like seeking new challenges.
• 😀 Make sure to express long-term commitment, mentioning goals like progressing within the company or becoming a shop manager in the future.

Q & A

What are the key skills required for a barista role according to the script?

The key skills required for a barista role include excellent service skills, the ability to brew coffee using various techniques, knowledge of different types of coffee, and an understanding of customer service.

How should a candidate introduce themselves during a barista interview if they have no formal experience?

A candidate with no formal experience should highlight their skills from previous activities, such as helping classmates, improving communication skills, and demonstrating an interest in barista-related tasks like brewing techniques. They should also express eagerness to learn and grow in the position.

What is the importance of service skills in the barista job?

Service skills are essential because a barista is not only responsible for making drinks but also for providing friendly, professional customer service. Strong service skills help build customer relationships and create a positive experience, which is a key aspect of the job.

How can a barista handle a situation where a customer is dissatisfied with their drink?

A barista should stay calm, listen to the customer's complaints, and apologize for the inconvenience. They should then offer a solution, such as remaking the drink or providing a replacement. If the issue is beyond their control, they should escalate the matter to the manager while taking responsibility for their actions.

What is the recommended approach when answering questions about weaknesses in a job interview?

When discussing weaknesses, a candidate should mention areas that do not hinder the job, such as lacking official experience but actively improving through self-learning. They should also show a willingness to improve and develop skills necessary for the role.

What should be the focus when asked about a candidate's motivation for working?

The focus should be on practical reasons for working, such as financial stability and career growth. A candidate should avoid vague answers about seeking new experiences and instead express a genuine desire to contribute to the company and advance in the role.

How can a candidate prepare for the technical aspects of the barista role, such as brewing techniques?

A candidate should familiarize themselves with various brewing techniques, such as espresso, pour-over, and drip methods. They can learn these through online resources, courses, or practice at local cafes. Having a basic understanding of brewing methods helps candidates perform confidently in the job.

What are the common coffee bean types a barista should be familiar with?

A barista should be familiar with the main coffee bean types, which include Arabica and Robusta. Understanding these types, their differences, and how they impact the taste of coffee is crucial for making informed recommendations to customers.

How should a candidate respond when asked why they should be chosen for the barista role?

A candidate should emphasize how their skills align with the company’s needs. They should highlight their service and communication abilities, their knowledge of coffee and brewing techniques, and their ability to handle customer complaints and urgent situations.

How should a barista handle a busy shift and long queues?

During a busy shift, a barista should maintain a calm demeanor and prioritize quality. They should communicate clearly with the team, seek help when necessary, and find solutions for customers, such as offering faster drinks or alternative options to keep them satisfied.