Small business dream hanging by a thread | A Current Affair

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Transcripts

tonight's the night of the week a lot of

families take the convenient option and

order in but you might think twice with

your dinner plans after hearing from

Marcus he's a hardworking fast food

owner on the brink of

collapse the online delivery platforms

have put us into a state of

disrepair he's been mastering his craft

for 35 years this is what I love my

customer is my priority but all that

experience doesn't matter not when all

he does is sit and

wait Marcus black is waiting for one of

these machines to beep and tell him to

start cooking he's the chef behind the

apps that deliver straight to our doors

not only do they charge us they charge

the customer or you go to order a a $25

meal deal but it's costing you 32 bucks

with the on costs but he Longs for the

good old days when he knew his customers

by name get a Joe from 35 Eden Street

how you been mate how's the footy on the

Saturday I get none of that there's no

doubting food delivery platforms are

easy to use but every time you order

through one what does it mean for the

business on the other end they're

killing small business decimating small

business you work a lot and you make

less unfortunately you know the days of

you know close relationships and

personal services uh are well and truly

over it's now about convenience it's a

lonely life for chefs like Marcus owner

operator of Mr G's in Melbourne's rien

Lee my concerns for this evening is that

I'll probably get no orders because I've

come off their promoter placement uh

marketing platform he says he has to be

on the apps like menu log and do bits

but he's struggling to grow his small

business on them the night we spent with

Marcus he got just four orders I'm on

Tik Tok I'm on Facebook I've got a

YouTube channel and I'm on Instagram and

for a 49y

old who has to who has to play the

social media game it's tough you just

want to cook good food for the customer

that's it when we order through delivery

platforms the convenience costs us more

but marus said is it's costing him his

livelihood I'm on the verge of closure

uh I've probably got another month left

in

me these platforms are like any other

form of advertising but buy beware or

business

beware retail expert Gary Mortimer I

suspect that most reasonable consumers

using a meal delivery app uh this week

would realize that they pay for the meal

plus a delivery fee but they wouldn't

realize that almost 35% of the cost of

that uh order goes back to uh the

service provider and not the restaurant

you're ordering from for the record Uber

Eats and door Dash takes a 30%

commission from every order it delivers

we understand menu log is around the

same Mark if you're a big player you can

build those costs into your system if

you're a mom and dad operator all by

yourself with one small Outlet very very

difficult to maintain those costs Simon

San of Lu Pizzeria in Melbourne tried to

resist the apps but couldn't I realized

our taking dropped he says orders

through apps make up more than half his

Revenue no one's coming in so unless we

do that we're going to close the doors

Simon uses his own delivery drivers

which almost halves Uber Eats slice of

the takings you have to work with them

you don't work with them you don't go

nowhere you do have to be in it to win

it uh you know it is a necessary evil

and even if Marcus is forced to shut his

oneman show

he has one favor to ask support small

business understand that when they're

ordering from a small business they just

ordering food they're helping support

Dreams yeah you feel for them and it's

been a tough few years for small

business they certainly need all the

help they can

get