WAWANCARA SBM POLTEKPAR PENGELOLAAN PERHOTELAN POLTEKPAR BALI RISKA 2 TAHUN PENGALAMAN DI HOTEL

Summary

In this simulation interview, Riska introduces herself as an 18-year-old with extensive experience in the hospitality industry, including internships and roles at prestigious hotels like Ritz-Carlton and Bali Beach Hotel. She explains her decision to pursue a degree in Hospitality Management at Polari, motivated by the institution's reputation and her interest in mastering hotel operations. Riska shares her achievements in competition, such as handling guest complaints and tourism Olympics. She outlines her career plan to work in Bali before seeking opportunities abroad, with a focus on Asia. The interviewer praises her clear communication and industry knowledge.

Takeaways

• 😀 Riska introduces herself as an 18-year-old from Denpasar, born on June 9, 2006, who is currently taking a gap year after graduating from vocational high school in 2024.
• 😀 Riska has gained valuable work experience in the tourism industry, including a 6-month internship at the Ritzken Bali and continued work as a guest relation officer for 11 months.
• 😀 She is currently working as a guest service center staff at Bali Beach Hotel, continuing her daily work after graduation.
• 😀 Riska has participated in competitive events such as a receptionist competition where she placed second in 2023 and a tourism and hospitality Olympic in 2024 where she also secured second place.
• 😀 She explains her decision to pursue a major in hospitality management, choosing it because it offers comprehensive learning in areas like hotel management, operational processes, marketing, and finance.
• 😀 Riska is interested in studying abroad after graduating from Ptech Par Bali, believing the institution’s recognition as a center of excellence provides solid opportunities for international exposure.
• 😀 In dealing with guest complaints, Riska emphasizes the importance of apologizing sincerely, understanding the issue, and offering prompt solutions such as coordinating with housekeeping and providing compensations if necessary.
• 😀 She gives an example of handling a guest complaint regarding room makeup, where she addresses the issue by offering compensation, such as a complimentary meal or drink at the hotel’s restaurant, while resolving the problem.
• 😀 Riska's future plans include working for a year at a five-star hotel in Bali as a front agent or guest relation officer, before considering opportunities abroad, particularly in Asian countries like Japan or Korea.
• 😀 Throughout the interview, Riska demonstrates a clear command of the English language, with feedback indicating that her accent and communication skills are strong and should not pose any issues in a professional setting.

Q & A

Can you briefly introduce yourself, Riska?

My name is Nikkar Angela, but you can call me Riska. I am 18 years old and I was born in Denpasar on June 9, 2006. I graduated from Vocational High School 5 Denpasar in 2024 and decided to take a gap year for one year. I enjoy reading novels and comics, and I also love singing. In terms of work experience, I interned at Ritzken Bali as a Front Agent for six months and later worked as a Guest Relation Officer for 11 months. After graduation, I continued working at Bali Beach Hotel as a Guest Service Center staff for 10 months.

Why did you choose to pursue tourism studies at Politeknik Pariwisata Bali?

I first discovered Politeknik Pariwisata Bali through social media, particularly Instagram. Many of my internship friends were from Polpar Bali. After doing more research, I learned that it is one of the best institutions for tourism studies in Bali and has been nominated as a center of excellence. The facilities and the comprehensive tourism curriculum at Polpar Bali also attracted me, which led me to choose this institution for my higher education.

Why did you choose Hospitality Management as your major?

I chose Hospitality Management because it offers a comprehensive understanding of the hospitality industry. In this program, I would learn various aspects of hotel operations, including sales, marketing, finance, and overall management. This major covers all the essential components of the hospitality industry, providing me with the knowledge needed to pursue a successful career in this field.

Can you share some of your achievements during your studies and internships?

During my time in vocational high school, I participated in two competitions. One was the receptionist competition in 2023, organized by Politeknik Negeri Bali, where I placed second. The other was the Tourism and Hospitality Olympics in 2024, where I also placed second. These experiences helped me gain valuable skills and recognition in the field of hospitality.

Can you describe a situation where you had to handle a guest complaint?

When handling guest complaints, the first step is always to apologize and acknowledge the issue. For example, at Bali Beach Hotel, many guests complained about their rooms not being cleaned after turning on the 'Make-up Room' sign. In these cases, I apologize for the inconvenience, explain the situation, and offer a solution, such as sending the housekeeping team immediately or offering the guest a complimentary meal in the restaurant while their room is cleaned. If the guest demands compensation, I consult with my supervisor to offer appropriate compensation.

What are your career plans after graduating from Politeknik Pariwisata Bali?

After graduation, I plan to work in Bali for at least one year in a five-star hotel, focusing on roles like Front Desk or Guest Relations. After gaining experience, I hope to work abroad, particularly in Asia, with an interest in countries like Korea or Japan. I love the idea of working in Asian hospitality settings and expanding my experience internationally.

What are your hobbies outside of work and study?

Outside of my work and studies, I enjoy reading novels and comics. I also love singing, which helps me relax and unwind. These hobbies allow me to stay creative and maintain a balanced lifestyle.

How did you manage working while attending school?

Balancing work and school was challenging, but I managed it by staying organized and prioritizing my tasks. I worked as a daily worker at Ritzken Bali while attending school, and later continued at Bali Beach Hotel. It required discipline to manage both, but I was passionate about gaining experience in the hospitality industry, which kept me motivated to work while completing my studies.

How do you handle stressful situations when working with guests?

When faced with stressful situations, I focus on staying calm and composed. I listen to the guest's concerns carefully, show empathy, and make sure to communicate that I will do everything I can to resolve the issue. If necessary, I seek support from my supervisor to find the best solution. It's essential to maintain professionalism and not let stress affect the service provided to the guest.

What skills do you believe are most important in the hospitality industry?

In the hospitality industry, communication skills are essential, especially when dealing with guests from various backgrounds. Problem-solving and conflict resolution skills are also critical when managing complaints or guest issues. Additionally, having good time management and organizational skills is necessary to juggle multiple responsibilities effectively, particularly when working in customer-facing roles.