CORPORATE VIDEO- Poor Customer Service Scenario "What not to do"

Summary

In the provided script, a customer is on a quest to find pipe adhesive at a store. After a series of interactions with store employees who are either unhelpful or dismissive, the customer is directed to the product shelf. The dialogue highlights the customer's inexperience with the task and the employees' lack of assistance, culminating in the customer's frustration with the store's service, which they deem a 'joke'.

Takeaways

• 🛒 The customer is looking for pipe adhesive in the store.
• 🙅‍♂️ An employee is unable to assist with finding the pipe adhesive.
• 📚 The customer is directed to an aisle where the adhesive is supposedly located.
• 🤔 The customer expresses uncertainty about using pipe adhesive for the first time.
• 🖌️ The customer is informed that a paintbrush is needed for the application.
• 🏠 The customer considers using a brush from home but is unsure if it's suitable.
• 😅 A humorous moment occurs when the customer mentions 'restate my deck' instead of 'restain my deck'.
• 👨‍👦 A father-son interaction is implied when the customer mentions 'doing a dad'.
• 😡 The customer is frustrated with the store's service and considers it a joke.
• 🗣️ The transcript features a series of interruptions and fragmented dialogues, indicating a chaotic shopping experience.
• 🔍 The customer seems to be searching for advice or recommendations on using the adhesive.

Q & A

What is the main purpose of the customer's visit to the store?

The customer is looking for pipe adhesive to restate their deck.

How does the customer initially approach the store staff for help?

The customer asks the staff directly if they can help find pipe adhesive.

What does the store staff member suggest when the customer asks for pipe adhesive?

The staff member points the customer towards the shelf where the adhesive is located.

What is the customer's level of experience with using pipe adhesive?

The customer has not done this before and is seeking recommendations.

What tool does the customer realize they need after discussing the adhesive?

The customer realizes they need a paintbrush to apply the adhesive.

Where does the customer think they might find brushes for the adhesive?

The customer initially thinks the brushes might be in the paint department.

What does the customer consider using instead of store-bought brushes?

The customer considers using a brush from home.

What is the customer's reaction to the store's organization or offerings?

The customer finds the store's setup ridiculous and feels it's a joke.

What does the customer decide to do after feeling frustrated with the store?

The customer decides to tell someone about the situation, implying they might want to complain or share their negative experience.

What is the overall tone of the customer's interaction with the store?

The overall tone is one of frustration and confusion due to the lack of clear guidance and organization.

What might the customer need to know about the adhesive before applying it?

The customer might need to know about the specific type of adhesive suitable for their deck material and the proper application method.