CORPORATE VIDEO- Poor Customer Service Scenario "What not to do"

JMC The Director

10 Feb 201602:46

Summary

TLDRIn the provided script, a customer is on a quest to find pipe adhesive at a store. After a series of interactions with store employees who are either unhelpful or dismissive, the customer is directed to the product shelf. The dialogue highlights the customer's inexperience with the task and the employees' lack of assistance, culminating in the customer's frustration with the store's service, which they deem a 'joke'.

Takeaways

🛒 The customer is looking for pipe adhesive in the store.
🙅‍♂️ An employee is unable to assist with finding the pipe adhesive.
📚 The customer is directed to an aisle where the adhesive is supposedly located.
🤔 The customer expresses uncertainty about using pipe adhesive for the first time.
🖌️ The customer is informed that a paintbrush is needed for the application.
🏠 The customer considers using a brush from home but is unsure if it's suitable.
😅 A humorous moment occurs when the customer mentions 'restate my deck' instead of 'restain my deck'.
👨‍👦 A father-son interaction is implied when the customer mentions 'doing a dad'.
😡 The customer is frustrated with the store's service and considers it a joke.
🗣️ The transcript features a series of interruptions and fragmented dialogues, indicating a chaotic shopping experience.
🔍 The customer seems to be searching for advice or recommendations on using the adhesive.

Q & A

What is the main purpose of the customer's visit to the store?
-The customer is looking for pipe adhesive to restate their deck.
How does the customer initially approach the store staff for help?
-The customer asks the staff directly if they can help find pipe adhesive.
What does the store staff member suggest when the customer asks for pipe adhesive?
-The staff member points the customer towards the shelf where the adhesive is located.
What is the customer's level of experience with using pipe adhesive?
-The customer has not done this before and is seeking recommendations.
What tool does the customer realize they need after discussing the adhesive?
-The customer realizes they need a paintbrush to apply the adhesive.
Where does the customer think they might find brushes for the adhesive?
-The customer initially thinks the brushes might be in the paint department.
What does the customer consider using instead of store-bought brushes?
-The customer considers using a brush from home.
What is the customer's reaction to the store's organization or offerings?
-The customer finds the store's setup ridiculous and feels it's a joke.
What does the customer decide to do after feeling frustrated with the store?
-The customer decides to tell someone about the situation, implying they might want to complain or share their negative experience.
What is the overall tone of the customer's interaction with the store?
-The overall tone is one of frustration and confusion due to the lack of clear guidance and organization.
What might the customer need to know about the adhesive before applying it?
-The customer might need to know about the specific type of adhesive suitable for their deck material and the proper application method.

Outlines

00:00

🛠️ Seeking Pipe Adhesive Assistance

In this paragraph, the main character is on a quest to find pipe adhesive in a store. They approach various staff members and customers, asking for help in locating the adhesive. The responses they receive are either unhelpful or dismissive, leading to a sense of frustration. The character's confusion about the location of the adhesive and the subsequent interactions with others reveal a lack of organization and customer service in the store.

Mindmap

Keywords

💡Pipe adhesive

Pipe adhesive is a type of adhesive used for securing pipes together or for sealing them to prevent leaks. In the video, it is the primary item the customer is seeking, indicating the theme of home repair or DIY projects. The customer's search for pipe adhesive sets the stage for the interactions that follow, as they navigate the store and seek assistance.

💡Aisle

An aisle refers to a passageway between the rows of shelves in a store. In the script, the customer is directed to find the pipe adhesive 'down an aisle,' which is a common way to describe the location of items in a retail setting. This term is central to the narrative as it guides the customer's journey through the store.

💡Shelf

A shelf is a flat horizontal surface used for storing or displaying items. In the context of the video, the pipe adhesive is located 'on the shelf,' which is a typical place to find products in a store. This keyword is important as it helps the customer find the item they need.

💡Restate

To 'restate' means to state something again, often in a different form or with additional information. In the video, the customer wants to 'restate' their deck, which suggests they are looking to repair or renovate it. This term is significant as it reveals the customer's project and the reason for their need for pipe adhesive.

💡Paintbrush

A paintbrush is a tool used for applying paint or other coatings. The customer is advised that a paintbrush is all they need for their project, indicating that the adhesive might also be used for painting purposes. The mention of a paintbrush introduces the idea of painting as part of the home improvement process.

💡Recommendation

A recommendation is a suggestion or advice given based on experience or expertise. In the video, the customer asks for a recommendation on how to proceed with their project, showing their inexperience and need for guidance. This keyword is crucial as it highlights the customer's reliance on the store staff's knowledge.

💡Brushes

Brushes, in this context, refer to paintbrushes or similar tools used for applying substances like paint or adhesive. The customer forgets about the need for brushes, which is a humorous moment in the script, showing the customer's lack of preparation for the task at hand.

💡Paint department

The paint department is the section of a store where paint and related supplies are sold. The customer inquires about the location of brushes, which are directed to the paint department, indicating where they should look for the necessary tools for their project.

💡Home

In the script, the customer considers using a brush 'from home,' suggesting they might already have the necessary tools. This term is used to show the customer's attempt to save time or money by using what they already possess, rather than purchasing new items.

💡Dad

The term 'dad' is used in a humorous context when the customer self-references as 'doing a dad,' implying they are engaging in a typical dad joke or behavior. This keyword adds a light-hearted tone to the video and shows the customer's self-awareness of their situation.

💡Joke

A joke is a form of humor, often consisting of a punchline or a funny situation. The customer ends the video by referring to the store as 'a joke,' indicating their dissatisfaction with the experience. This keyword is significant as it encapsulates the customer's overall sentiment and the video's conclusion.

Highlights

Customer inquires about the location of pipe adhesive.

Employee suggests looking down an aisle for assistance.

Another employee confirms the location of pipe adhesive on a shelf.

Customer expresses inexperience with deck restaining and seeks recommendations.

Employee recommends using a paintbrush for the task.

Customer realizes they forgot about brushes and asks about their availability.

Employee suggests that brushes might be in the paint department.

Customer considers using a brush from home but is interrupted.

Interruption leads to a change of plans as the customer decides to forget about using a home brush.

Customer expresses frustration with the store's organization.

Customer decides to inform someone about the poor experience at the store.

Customer labels the store as a 'joke' due to their dissatisfaction.

Conversation revolves around finding and using pipe adhesive for a DIY project.

Customer's interaction with employees highlights the store's customer service.

Discussion about the tools needed for restaining a deck, specifically paintbrushes.

Employee's suggestion to check the paint department for brushes.

Customer's contemplation about using personal items for the task at hand.

A sense of urgency and frustration builds as the customer seeks assistance.

The transcript captures a typical customer service scenario in a home improvement store.

Customer's final decision to abandon the idea of using a home brush reflects dissatisfaction.