Tugas MSDM Wawancara Hotel Horison Ultima Bandara Sepinggan

Summary

This interview features Dea Sinta Rizki Yoda Sabila, the HR Manager of Hotel Horizon, discussing performance management practices in the hotel industry. Key points include the importance of management in hotel operations, how shift work helps maintain 24/7 service, and the focus on training and employee development. Dea elaborates on the hotel’s evaluation process, which includes bi-annual performance reviews and feedback mechanisms like coaching. The interview also highlights how the hotel ensures transparency in operations and provides rewards and recognition for top employees, fostering a collaborative environment.

Takeaways

• 😀 The interview is conducted with Ibu Dea Sinta Rizki Yoda Sabila, the HR Manager at Hotel Horizon Ultima Bandara Balikpapan, discussing employee performance management.
• 😀 Ibu Dea emphasizes that management is crucial in any organization, from large hotels to small businesses, and involves various elements such as human resources, marketing, and accounting.
• 😀 At Hotel Horizon, performance management involves ensuring the smooth operation of staff and activities, with a focus on human resources and collaborating with other departments like accounting.
• 😀 The hotel operates on a shift system to ensure that the hotel is always staffed, with morning, afternoon, and evening shifts in departments such as front office, housekeeping, food and beverage, and engineering.
• 😀 When selecting new employees, Hotel Horizon welcomes fresh graduates but prefers those with prior internship or on-the-job training experience in the hospitality sector, especially in specific operational departments.
• 😀 Employee participation in performance goal setting is based on their interests and skills, with opportunities for cross-training to explore other roles, such as a housekeeping employee wanting to learn reception duties.
• 😀 Performance evaluations occur every six months, with an appraisal process that includes self-assessment and evaluation by department heads, ensuring constructive feedback and identification of areas for improvement.
• 😀 After performance evaluations, employees may receive feedback on areas like attendance, with the possibility of contract extension or salary increases depending on performance.
• 😀 Coaching sessions are a key part of the appraisal process, where employees are provided with guidance and training to improve performance, particularly in customer service and operational tasks.
• 😀 The hotel ensures fairness and transparency in performance management by regularly briefing department heads on hotel performance metrics, such as revenue, and leaving detailed employee compensation confidential.
• 😀 Management and supervisors receive specialized training to effectively evaluate and provide feedback on employee performance, with support from PT Metropolitan Golden Management in Jakarta.

Q & A

What is the role of HRD at Hotel Horizon?

HRD at Hotel Horizon, represented by Dea Sinta Rizki Yoda Sabila, handles staff activities, training, and the management of on-the-job training (OJT) for interns. They are responsible for overseeing human resources in the hotel, working in collaboration with other departments like accounting.

How is performance management defined at Hotel Horizon?

Performance management at Hotel Horizon is considered an essential part of hotel operations. It involves managing various aspects like human resources, marketing, and accounting. The hotel focuses on ensuring proper management in each sector to maintain smooth operational flow, with HRD specifically managing the staff.

How does Hotel Horizon manage daily operational activities?

Hotel Horizon uses a shift-based system for managing daily operations, ensuring that departments like front office, housekeeping, and food and beverage services are covered at all times. The hotel operates with three shifts: morning, afternoon, and night, ensuring that the hotel is always running smoothly.

What criteria does Hotel Horizon use when selecting new employees?

Hotel Horizon welcomes fresh graduates, but they look for specific qualifications, such as prior internships or experience in relevant hotel departments. Experience with hotel management systems like RELTA, VHP, or RAP Saudi is also considered a plus.

Are employees involved in setting their performance goals at Hotel Horizon?

Yes, employees are involved in setting performance goals indirectly. They can express their career interests and undergo cross-training in different departments if they wish to expand their skills. However, the final decision on performance management remains with the HR and departmental managers.

How often is employee performance evaluated at Hotel Horizon?

Employee performance at Hotel Horizon is evaluated every six months through a review or appraisal process. The assessment involves both self-evaluation and evaluation by the head of the department (HOD). This helps determine areas for improvement and potential contract extensions.

What kind of feedback is given to employees after performance evaluations?

After performance evaluations, employees receive feedback on areas of strength and improvement. Based on the results, decisions are made regarding contract extensions, salary increases, and professional development. Coaching is also provided for areas needing improvement.

What type of rewards does Hotel Horizon offer to high-performing employees?

Hotel Horizon recognizes outstanding employees every four months with a 'Best Employee' award. The winner is also eligible for the 'Employee of the Year' award. Rewards include cash bonuses or vacation packages, such as trips to other cities like Bali, as part of staff activities.

How does Hotel Horizon ensure fairness and transparency in performance management?

Hotel Horizon ensures transparency by conducting daily briefings where performance metrics, such as hotel revenue and operational costs, are shared with department heads. However, individual employee details, such as salary, are kept confidential to maintain fairness.

Does Hotel Horizon provide specific training for managers and supervisors on performance evaluation?

Yes, Hotel Horizon provides specialized training for managers and supervisors, typically conducted by PT Metropolitan Golden Management. The training focuses on evaluating staff performance and giving constructive feedback to enhance managerial skills.