CUIDADO⛔ con WALLAPOP y su servicio WALLAPAY (Me siento ESTAFADO)

Rincón de Varo - Hardware & PC Gaming

16 Dec 202007:33

Summary

TLDRIn this video, the host, Barón, expresses his frustration with the platform Wallapop, a popular marketplace for buying and selling between individuals in Spain. He recounts his negative experience with a transaction involving a Xiaomi laptop, where after shipping it through Wallapop's service, the buyer claimed it was broken upon arrival. Despite a clean profile and reputation, Barón faced a lack of support and communication from Wallapop, leading to a loss of both the laptop and the money. He warns viewers to be cautious when using the service, as sellers are left unprotected and the platform seems to wash its hands of any issues, leaving no avenue for resolution.

Takeaways

😀 The speaker, Barón, introduces himself as a content creator focused on computing, hardware, and PC gaming, emphasizing his non-confrontational and non-sensationalist approach.
🛡️ He expresses his disappointment and feeling of being deceived by Wallapop, a platform for buying and selling between individuals in Spain, due to a recent negative experience.
💻 Barón had a Xiaomi Mi Notebook 13 for sale, which he purchased as a good deal and decided to sell it during the Christmas season to make some extra money.
💰 He received an offer of 500 euros for the laptop, which is processed through Wallapop's service, where the payment is held by the platform until the buyer confirms receipt and satisfaction with the item.
📦 The shipping process is managed by Wallapop, and a barcode is generated for the package to be sent via the post office, highlighting the platform's hands-on approach to transactions.
🔍 Barón's reputation on the platform has facilitated easier sales, but he now faces a situation where the buyer claims the laptop does not work upon arrival, despite his evidence of its good condition before shipping.
🆘 After the buyer's complaint, Barón contacted Wallapop's customer service but faced delays and unhelpful, seemingly automated responses, leaving him without a resolution.
📞 There is no direct phone support for Wallapop, and all communication must be done via messages, which can be slow and frustrating for users seeking immediate assistance.
📉 Barón discovered that many people have had issues with delayed payments on Wallapop, even when the buyer confirms receipt of the product, and some have been left without recourse.
🚫 He warns others to be very cautious when using Wallapop's service, as sellers are left unprotected and have no direct contact with customer support in case of disputes.
🗣️ Barón expresses his intention to continue fighting for a resolution and to raise awareness about his experience to prevent others from facing similar issues.

Q & A

What is the main theme of the channel 'Barón' is talking about?
-The main theme of the channel is informatics, focusing particularly on hardware and PC gaming.
What does Barón claim about his interaction with companies and sensationalist content?
-Barón claims that he has never gotten involved with any companies or created sensationalist content to attract attention.
What service did Barón use to sell his Xiaomi Mi Notebook?
-Barón used a service called 'Walapai' to sell his Xiaomi Mi Notebook, which manages the payment and shipping process.
How does the payment process work on Walapai according to Barón's experience?
-The payment is held by Walapai until the buyer confirms receipt and that the product is as described. Only then is the money released to the seller.
What issue did Barón encounter after selling his Xiaomi Mi Notebook?
-The buyer claimed that the notebook did not work upon arrival, with the screen not turning on, despite Barón sending it in perfect condition.
What was Barón's initial assumption when the buyer reported the notebook was not working?
-Barón initially thought that the issue might have occurred during transportation, as he has received many packages and understands the potential for damage in transit.
How did Barón attempt to resolve the issue with Walapai?
-Barón contacted Walapai through messages, explaining the situation and requesting a resolution, but he faced slow responses and what seemed to be scripted replies.
What was Barón's experience with Walapai's customer service?
-Barón found Walapai's customer service to be unresponsive and unhelpful, with a lack of phone support and only message-based communication.
What did Barón discover about other users' experiences with Walapai?
-Barón found out that many people have had issues with delayed payments and unresolved disputes with Walapai, even when the buyer confirmed receiving the product.
What is Barón's advice to others based on his experience with Walapai?
-Barón advises others to be very cautious when using Walapai's service, as sellers are unprotected and Walapai may not provide support in case of disputes.
How does Barón feel about the situation with Walapai and his broken notebook?
-Barón feels cheated and unprotected, as he is left with a broken notebook and no money, and Walapai has closed his case without offering a satisfactory solution.

Outlines

00:00

😤 Disillusioned Seller's Experience with a Platform

The speaker, Barón, introduces himself as a host of a computer hardware and gaming channel. He expresses his disappointment with a platform known as 'uala', which is a popular marketplace in Spain for peer-to-peer transactions. Barón feels deceived by the platform's service called 'hualapai', which manages payments and shipping. He recounts his experience of selling a Xiaomi laptop, which was in perfect condition, but the buyer reported it as non-functional upon arrival. Despite Barón's good reputation on the platform, he faced a frustrating customer service experience with no direct contact option and slow, unhelpful responses through messaging. The platform withheld the payment and ultimately did not provide a satisfactory resolution, leaving Barón without his laptop or the money.

05:00

😡 Warning Against a Platform's Unreliable Service

In the second paragraph, Barón continues to caution others about the unreliable service of 'uala'. He shares stories of other users who have faced difficulties in receiving their money, even when the buyer confirmed receipt of the product. He also mentions cases where buyers received damaged goods and struggled to get their money back. Barón emphasizes the lack of support from 'uala', highlighting the absence of a direct phone line and the unresponsiveness of their customer service on social media platforms like Twitter. He concludes by urging his audience to be vigilant when using such services, as sellers are left unprotected and have no recourse when issues arise, as evidenced by his own negative experience.

Mindmap

Keywords

💡Informática

Informática refers to the field of information technology, which is the main theme of the video channel mentioned in the script. The channel focuses on hardware and PC gaming, indicating that it provides content related to computer components and gaming systems. The term is used to set the context for the audience, explaining the type of content they can expect from the channel.

💡Hardware

Hardware is a term used to describe the physical components of a computer system. In the script, the speaker mentions that the channel is about 'hardware', implying that it discusses topics such as computer parts, components, and their functionalities. The mention of a 'portátil' (laptop) for sale also ties into this concept, as laptops are a type of hardware.

💡PC Gaming

PC Gaming refers to playing video games on a personal computer. The script mentions that the channel is dedicated to this topic, suggesting that it covers aspects such as gaming PCs, game reviews, and possibly gaming hardware. The reference to 'PC gaming' helps to establish the channel's focus on computer-based entertainment.

💡Walt a Pop

Walt a Pop appears to be a platform for buying and selling items between individuals, as mentioned in the script. The speaker expresses dissatisfaction with the platform's service, indicating that it has a significant role in the video's narrative as the source of the speaker's complaint.

💡Hualapai

Hualapai is a service mentioned in the script that manages the payment process from buyer to seller, as well as the shipping. It seems to be a part of the Walt a Pop platform, and the speaker criticizes it for its handling of a transaction, which is central to the video's message about the platform's reliability.

💡Reputación

Reputación translates to 'reputation' in English. The script discusses how having a good reputation on the platform can make selling easier. This concept is important as it relates to trust and reliability within the platform's user community.

💡Transacción

Transacción refers to a transaction, which is a business deal or a trade. In the context of the script, the transaction involves the sale of a laptop and the issues that arose during the process. The term is used to describe the series of events that led to the speaker's dissatisfaction with the service.

💡Seguro

Seguro means 'insurance' in English. The script mentions that Walt a Pop charges a fee as an 'insurance' to the buyer. This is a key point because it suggests that the platform offers some form of protection for buyers, which the speaker questions due to their negative experience.

💡Soporte

Soporte refers to 'support' in English. The script discusses the lack of support from Walt a Pop, with the speaker mentioning that there is no phone number to call and that they only respond to messages after a long delay. This lack of support is a significant issue raised in the video.

💡Consumo

Consumo translates to 'consumer' or 'consumption'. The script mentions 'consumo' in the context of speaking with them, possibly referring to a consumer protection agency or a similar entity. This suggests that the speaker is seeking help or advice from such an organization due to their negative experience with the platform.

💡Advertencia

Advertencia means 'warning' in English. The speaker uses this term to caution others about their experience with Walt a Pop, urging viewers to be careful when using the service. This serves as a call to action and a warning to the audience about potential issues with the platform.

Highlights

The speaker introduces himself as Baron, a content creator focusing on computer hardware and PC gaming.

He emphasizes his channel's commitment to avoiding sensationalism and not engaging with companies for attention.

Baron expresses his desire for a broader audience interested in general content, not just computer-related topics.

He shares his negative experience with Wallapop, a platform for buying and selling between individuals in Spain.

Baron explains that he feels cheated by the platform's handling of a transaction involving a Xiaomi Mi Notebook.

He details the process of selling on Wallapop, including the platform's intervention in payment and shipping.

Baron mentions the platform's HuaLapai service, which manages payments and shipping, charging a fee to the buyer.

He describes the issue where the buyer claimed the laptop did not work upon arrival, despite it being in perfect condition when sent.

Baron recounts his frustration with the lack of direct customer support and slow response times from Wallapop.

He points out that the platform charges a fee as 'insurance' but does not provide adequate support when issues arise.

Baron warns that sellers are unprotected and may not receive payment even if the buyer confirms receiving the item.

He shares his unsuccessful attempts to resolve the issue through messages and social media, without response from Wallapop.

Baron expresses his responsibility to inform others about his experience to prevent them from facing similar issues.

He encourages viewers to be cautious when buying and selling on platforms like Wallapop.

Baron concludes by stating that he will continue to fight for a resolution and to warn others about his experience.