CUIDADO⛔ con WALLAPOP y su servicio WALLAPAY (Me siento ESTAFADO)

Summary

In this video, the host, Barón, expresses his frustration with the platform Wallapop, a popular marketplace for buying and selling between individuals in Spain. He recounts his negative experience with a transaction involving a Xiaomi laptop, where after shipping it through Wallapop's service, the buyer claimed it was broken upon arrival. Despite a clean profile and reputation, Barón faced a lack of support and communication from Wallapop, leading to a loss of both the laptop and the money. He warns viewers to be cautious when using the service, as sellers are left unprotected and the platform seems to wash its hands of any issues, leaving no avenue for resolution.

Takeaways

• 😀 The speaker, Barón, introduces himself as a content creator focused on computing, hardware, and PC gaming, emphasizing his non-confrontational and non-sensationalist approach.
• 🛡️ He expresses his disappointment and feeling of being deceived by Wallapop, a platform for buying and selling between individuals in Spain, due to a recent negative experience.
• 💻 Barón had a Xiaomi Mi Notebook 13 for sale, which he purchased as a good deal and decided to sell it during the Christmas season to make some extra money.
• 💰 He received an offer of 500 euros for the laptop, which is processed through Wallapop's service, where the payment is held by the platform until the buyer confirms receipt and satisfaction with the item.
• 📦 The shipping process is managed by Wallapop, and a barcode is generated for the package to be sent via the post office, highlighting the platform's hands-on approach to transactions.
• 🔍 Barón's reputation on the platform has facilitated easier sales, but he now faces a situation where the buyer claims the laptop does not work upon arrival, despite his evidence of its good condition before shipping.
• 🆘 After the buyer's complaint, Barón contacted Wallapop's customer service but faced delays and unhelpful, seemingly automated responses, leaving him without a resolution.
• 📞 There is no direct phone support for Wallapop, and all communication must be done via messages, which can be slow and frustrating for users seeking immediate assistance.
• 📉 Barón discovered that many people have had issues with delayed payments on Wallapop, even when the buyer confirms receipt of the product, and some have been left without recourse.
• 🚫 He warns others to be very cautious when using Wallapop's service, as sellers are left unprotected and have no direct contact with customer support in case of disputes.
• 🗣️ Barón expresses his intention to continue fighting for a resolution and to raise awareness about his experience to prevent others from facing similar issues.

Q & A

What is the main theme of the channel 'Barón' is talking about?

The main theme of the channel is informatics, focusing particularly on hardware and PC gaming.

What does Barón claim about his interaction with companies and sensationalist content?

Barón claims that he has never gotten involved with any companies or created sensationalist content to attract attention.

What service did Barón use to sell his Xiaomi Mi Notebook?

Barón used a service called 'Walapai' to sell his Xiaomi Mi Notebook, which manages the payment and shipping process.

How does the payment process work on Walapai according to Barón's experience?

The payment is held by Walapai until the buyer confirms receipt and that the product is as described. Only then is the money released to the seller.

What issue did Barón encounter after selling his Xiaomi Mi Notebook?

The buyer claimed that the notebook did not work upon arrival, with the screen not turning on, despite Barón sending it in perfect condition.

What was Barón's initial assumption when the buyer reported the notebook was not working?

Barón initially thought that the issue might have occurred during transportation, as he has received many packages and understands the potential for damage in transit.

How did Barón attempt to resolve the issue with Walapai?

Barón contacted Walapai through messages, explaining the situation and requesting a resolution, but he faced slow responses and what seemed to be scripted replies.

What was Barón's experience with Walapai's customer service?

Barón found Walapai's customer service to be unresponsive and unhelpful, with a lack of phone support and only message-based communication.

What did Barón discover about other users' experiences with Walapai?

Barón found out that many people have had issues with delayed payments and unresolved disputes with Walapai, even when the buyer confirmed receiving the product.

What is Barón's advice to others based on his experience with Walapai?

Barón advises others to be very cautious when using Walapai's service, as sellers are unprotected and Walapai may not provide support in case of disputes.

How does Barón feel about the situation with Walapai and his broken notebook?

Barón feels cheated and unprotected, as he is left with a broken notebook and no money, and Walapai has closed his case without offering a satisfactory solution.