KORESPONDENSI - Cara Menelepon & Menerima Telepon Dengan Baik Dan Benar

Deninta Wahyu
11 Feb 202302:50

Summary

TLDRThis script portrays a professional and courteous telephone conversation between secretaries from two different companies, PT Silver Indonesia and PT Alam Semesta. The dialogue includes a request to speak with a specific person, confirmation of their availability for an event, and the arrangement of follow-up communication via email. It highlights proper telephone etiquette, including polite greetings, message taking, and ensuring that important details are communicated clearly. The exchange ends with a polite closing, reflecting a well-organized and respectful approach to business communication.

Takeaways

  • 😀 The script demonstrates the correct way of making and receiving phone calls professionally in a business setting.
  • 😀 The scenario involves two secretaries, Dayu Ita and Denita Wahyu, communicating with clients from PT Silver Indonesia and PT Alam Semesta.
  • 😀 Proper phone etiquette includes greeting the caller politely and identifying the company and your name.
  • 😀 When a person is unavailable, the assistant offers to take a message or provide alternative contact methods, such as email.
  • 😀 The script highlights how to confirm and relay important information, such as dates and times for an event or seminar.
  • 😀 The conversation involves confirming the availability of Mr. Heri Kusmayadi and Mr. Novi Kusnayadi as speakers for an entrepreneurship seminar.
  • 😀 The seminar is scheduled for February 14, 2023, from 8:00 AM to 12:00 PM (WITA).
  • 😀 The assistant assures that they will convey the message and follow up with the caller via the company's official email.
  • 😀 The script emphasizes the importance of clear communication and following up on messages promptly.
  • 😀 The conversation ends politely with both parties thanking each other and wishing each other a good day.
  • 😀 The script includes background music to signify the end of the conversation and signals a formal close.

Q & A

  • What is the purpose of the phone call in the transcript?

    -The purpose of the phone call is to confirm the availability of Bapak Heri Kusmayadi and Bapak Novi Kusnayadi as speakers for a seminar on February 14, 2023.

  • Who are the main individuals involved in the conversation?

    -The main individuals involved are Dayu Ita, the secretary of PT Silver Indonesia, and Denita Wahyu, the secretary of PT Alam Semesta.

  • What is the role of the secretaries in this conversation?

    -The secretaries are responsible for managing the communication, confirming availability of the speakers, and ensuring that messages are conveyed clearly and accurately.

  • How does the secretary handle the situation when the speaker is unavailable?

    -When the speaker is unavailable, the secretary informs the caller and offers to convey the message to the speaker, also mentioning that further confirmation will be sent via email.

  • What is the date and time of the seminar mentioned in the transcript?

    -The seminar is scheduled for February 14, 2023, from 8:00 AM to 12:00 PM (WITA).

  • How does the secretary ensure clear communication with the caller?

    -The secretary repeats the message and confirms the details, including the speaker’s availability and the seminar schedule, before promising to pass the information along to the relevant person.

  • What happens after the secretary takes the message from the caller?

    -The secretary assures the caller that the message will be conveyed to the speaker, and that the caller will be contacted again via email for further confirmation.

  • How does the conversation end?

    -The conversation ends politely with the secretary confirming that the caller's request will be followed up and thanking them for their call.

  • Why is it important for the secretary to confirm the details of the seminar?

    -Confirming the details ensures that the correct information is passed to the speaker and that the caller’s request is handled accurately and professionally.

  • What does the secretary say about following up with the caller?

    -The secretary mentions that after receiving a response from the speaker, they will contact the caller via the company’s official email for further confirmation.

Outlines

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Mindmap

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Keywords

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Highlights

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Transcripts

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Related Tags
Business CallsProfessional CommunicationSeminar InvitationCorporate EtiquetteCustomer ServicePhone EtiquetteEvent CoordinationBusiness RelationsProfessional SkillsIndonesia