[TUGAS PRAKTIK] TAMU KETIKA PIMPINAN MEMBATALKAN JANJI

Summary

The transcript captures a series of interactions at PT Berkah Jaya, where a visitor arrives for a scheduled meeting with a company executive, Ibu Elvi. However, due to the sudden passing of a family member, the executive has left the office unexpectedly. Various staff members handle the situation, expressing condolences and ensuring the visitor is informed about the change in plans. The conversation highlights professionalism, empathy, and the handling of unexpected personal events in a corporate setting.

Takeaways

• 😀 The speaker announces the need to leave the office immediately due to a family member passing away.
• 😀 The speaker expresses condolences to a colleague, Rizky Abdul, for the sad news.
• 😀 The speaker apologizes for any inconvenience caused by leaving unexpectedly.
• 😀 The receptionist greets a guest, confirming they have an appointment with Mrs. Elvi from CV Sejahtera.
• 😀 The receptionist informs the guest that the manager, Mrs. Elvi, had to leave the office urgently due to a family death.
• 😀 The receptionist assures the guest that they will be attended to by another person in the waiting room.
• 😀 The guest is requested to fill out a guestbook before meeting with the manager's secretary.
• 😀 The speaker apologizes again for the manager’s absence and explains the urgency of the family matter.
• 😀 The speaker conveys their condolences on behalf of the company for the loss of a family member.
• 😀 The speaker suggests rescheduling the meeting and assures the guest that their needs will be addressed by the secretary.
• 😀 The speaker concludes by apologizing again for the inconvenience and excuses themselves.

Q & A

What is the primary situation described in the transcript?

The transcript describes a situation where a visitor arrives at an office to meet a leader, but the leader is unavailable due to a family emergency, the death of a relative.

Who is the visitor in the transcript?

The visitor is from CV Sejahtera and is scheduled to meet with Ibu Elvi, the leader of the company.

What caused the leader's absence from the office?

The leader had to leave the office urgently due to the death of a relative.

What steps were taken after the visitor arrived?

The receptionist asked the visitor to wait in the waiting area and promised to inform the leader's secretary. The secretary would then meet the visitor.

How was the visitor informed about the leader's absence?

The visitor was informed by a staff member that the leader had left the office because of a family emergency and would not be able to meet with them.

What was the visitor's reaction to the news of the leader’s absence?

The visitor expressed condolences and understood the situation, offering sympathy for the family emergency.

What formalities did the visitor need to complete upon arrival?

The visitor was asked to fill out a guestbook before waiting in the waiting area.

What message did the secretary convey to the visitor?

The secretary conveyed that the leader would not be able to meet the visitor and apologized for the inconvenience caused due to the unexpected family emergency.

What cultural or religious expression is used in the transcript?

The phrase 'Innalillahiwainnailaihirojiun' is used, which is an Islamic expression of condolence, meaning 'Indeed, we belong to Allah, and indeed, to Him we will return.'

How does the staff member ensure that the visitor is properly taken care of?

The staff member apologizes on behalf of the leader, asks the visitor to wait in the designated area, and assures them that the secretary will meet them soon.