Product Led Growth Strategy: Metrics You Should Track & Optimize
Summary
TLDRこのビデオスクリプトでは、SaaSビジネスをスケールさせるためのプロダクトリード型成長の3つの原則について解説しています。まず、トラフィックと獲得を区別し、製品を発見する人々を増やすためにマーケティングの重要性を強調します。次に、獲得と収益の間にはアクティベーションというステップがあり、製品内で有意義なアクションを起こすことで顧客の活発化を促します。最後に、定期的な収益を得るためにリテンションと更新率を重視し、製品を通じて価値を得る顧客を維持することがポイントです。プロダクトリード型ビジネスは、初期段階でのコスト構造を変えながらも、後段で販売力を使って収益を拡大するという戦略も紹介されています。
Takeaways
- 🚀 プロダクトリードはSaaSビジネスを拡大する「聖杯」であり、高価なセールスマンなしに顧客を獲得し収益化することができる。
- 📈 初期段階のプロダクトリード成長には、適切なメトリックスを追跡し最適化することが重要である。
- 🛍️ プロダクトリードモデルではマーケティングが依然として必要で、顧客を獲得し製品を知ってもらうためのトラフィックを確保する手段となる。
- 👥 プロダクトリードにおいても販売担当者が必要で、彼らは後段で取引を拡大し、顧客のリニューアルやアップセルを促進する。
- 📊 成長戦略の3原則を理解し、それに基づいてプロダクトリード体験を構築し、実際の収益に変換しSaaSビジネスを拡大する。
- 🔑 トラフィックと獲得を区別し、それぞれを個別に測定することで、プロセスを最適化しスケールアップできる。
- 🎯 アクティベーションはリーンと収益化の間の重要なステップで、顧客が製品内で意味のあるアクションを起こすことを促すことが重要。
- 💰 リーニューアルと拡張が重要なリカーシング収益のため、単なる1回限りの支払いではなく、継続的な使用と価値を得られることが求められる。
- 📈 毎週のトラフィック、獲得、アクティベーション、収益の割合を追跡し、それを改善するための実験を繰り返すことで成長を促す。
- 🛠️ プロダクトリードSaaSビジネスを拡大する際には、マーケティングと販売の両面を持つ総合的な市場投入戦略が必要です。
- 🔗 プロダクトリード体験を最適化し、顧客が製品を発見し体験し、価値を得られるようにするためのマーケティングと販売のバランスが鍵となる。
Q & A
SaaSビジネスにおいて製品主導型のアプローチが重要な理由は何ですか?
-製品主導型のアプローチは、高額な販売スタッフなしにSaaSビジネスを拡大し、新規顧客を獲得し、収益に変換することができるため、現在SaaSにおける「聖杯」とされています。
製品主導型の成長においてはどのようなメトリックスを追跡すべきですか?
-製品主導型の成長では、トラフィック、獲得、アクティベーション、収益というメトリックスを追跡すべきです。これらのメトリックスを最適化することで、SaaSビジネスの成長を拡大できます。
トラフィックと獲得の違いは何ですか?
-トラフィックは製品を発見する実際の人々、つまり製品に対する訪問者を指します。一方、獲得は、製品体験を開始したり、製品に関連するマニフェストをダウンロードしたりする意思決定を示した人々を指します。
製品主導型のビジネスモデルではマーケティングは必要ないという誤解がありますが、その本当はどのようなものですか?
-製品主導型のビジネスモデルでもマーケティングが必要です。製品をリードさせて成長させるためには、まず製品を発見する人々が必要です。マーケティングは製品に対する認識を高めるための重要な要素です。
アクティベーションとは何を意味していますか?
-アクティベーションは、製品内で意味のある行動をとる人々を意味します。製品内でahaモーメントに達するまで、顧客を有効に活用し、製品の価値を理解させることが重要です。
製品体験を最適化するためにはどのようなアプローチをとるべきですか?
-製品体験を最適化するためには、新規ユーザーが製品を使い始めた最初の数秒から数十秒を通じて、彼らが実際にアクティベーションに達するように製品体験を設計する必要があります。
収益に達する前に重要なポイントはどこですか?
-収益に達する前に重要なポイントはアクティベーションです。製品内で意味のある行動をとる顧客の割合を高めることで、収益への変換率を上げることができます。
SaaSビジネスにおけるリピート収益の重要性とは何ですか?
-SaaSビジネスにおいては、単なる一ヶ月分の支払いだけでなく、顧客が製品を継続して使用し、その価値を感じ続けることがリピート収益にとって重要です。
製品主導型のSaaSビジネスを拡大するためにはどのような原則を遵守すべきですか?
-製品主導型のSaaSビジネスを拡大するためには、トラフィックと獲得を別々に測定し、アクティベーションを促進し、収益に至るプロセスを最適化する原則を遵守すべきです。
製品主導型のビジネスで販売スタッフを後段に配置することの利点は何ですか?
-製品主導型のビジネスで販売スタッフを後段に配置することにより、最も高ポテンシャルの顧客に対してサービスを拡大し、組織全体への使用拡大や更新を確保することができます。
SaaSビジネスの成長を促進するための5ポイントの成長戦略ガイドとは何ですか?
-5ポイントの成長戦略ガイドは、SaaSビジネスの成長を促進するための具体的な方法を提供するガイドであり、トラフィックの獲得、顧客体験の最適化、マーケティングの強化などを含む重要なポイントを網羅しています。
Outlines
🚀 プロダクトリード型SaaSビジネスの拡大戦略
プロダクトリード型SaaSビジネスは、高額なセールスマンなしでビジネスを拡大し、新規顧客を獲得し、収益に変換することができるという魅力があります。しかし、その過程でどこが失敗しているかわからない場合もあります。この段落では、プロダクトリード成長のための適切なメトリックスを追跡し、それらを最適化する方法について説明します。また、プロダクトリードである場合でもマーケティングやセールスマンの必要性についても議論します。
📈 トラフィックとアクイジションの重要性
プロダクトリードのプロセスを最適化するためには、トラフィックとアクイジションという2つの重要なメトリックスを追跡する必要があります。トラフィックは製品を発見する人の数を意味し、アクイジションは製品体験を始めたり、製品に登録したりする人の数です。プロダクトリードの場合でもマーケティングが必要な理由と、トラフィックとアクイジションの違いについて説明しています。
🔑 アクティベーション:リべニューと収益への道
アクティベーションは、顧客が製品内で意味のある行動を起こすまでのプロセスです。製品体験を開始した顧客の割合と、実際に製品を利用してアハ体験に達する顧客の割合を見ることが重要です。アクティベーション率が高ければ、収益への変換率も高くなります。製品を最良のセールスマンのように顧客に製品の価値を伝える必要があると強調しています。
💰 収益とリニューアル:定着率と拡大
SaaSビジネスにおいては、単なる収益だけでなくリカーシング収益が重要です。ウェブサイトに訪れた人の割合、それを試用に変えた人の割合、そして実際にアクティベーションし、収益に変えた人の割合を追跡することが求められます。定着率を高めるためには、顧客が製品を継続的に使用し、その価値を見出してからのリニューアルが重要です。
🛠️ 改善のためのメトリックスと戦略
最適なプロダクトリード型SaaSビジネスのためには、トラフィック、アクイジション、アクティベーション、収益の各メトリックスを追跡し、それらを定期的に改善する必要があります。改善のための具体的な戦略として、マーケティング、セールス、顧客成功管理の役割を紹介し、製品リードで初期顧客を獲得し、その後にセールスチームを活用して収益を拡大する戦略を説明しています。
👋 最後に
この動画ではプロダクトリード型SaaSビジネスを拡大するための3つの原則について説明しました。最後に、視聴者がこのビデオから価値を得たらいいねボタンを押してくだし、共有してくれたり、チャンネルを購読してベルアイコンを押して更新を通知を受け取るように呼びかけています。次に、5ポイントSaaS成長戦略ガイドへのリンクを提供し、さらに詳細な戦略を提供しています。
Mindmap
Keywords
💡SaaS
💡製品主導型(Product-Led)
💡スケール
💡マーケティング
💡収益(Revenue)
💡トラフィック
💡獲得(Acquisition)
💡アクティベーション
💡リテンション(Retention)
💡マーケット戦略(Go-to-Market Strategy)
Highlights
Being product-led is the holy grail in SaaS right now, allowing businesses to scale without expensive salespeople.
Product-led growth can be challenging in the early stages, especially when trying to understand where the conversion process is breaking down.
Three key principles are essential for building a successful product-led experience that converts to real revenues and scales a SaaS business.
Product-led growth requires marketing to drive traffic and acquisition, contrary to the misconception that marketing is not needed.
The distinction between traffic (people discovering the product) and acquisition (people starting a trial or showing interest) is crucial.
Activation, or meaningful action taken by users within the product, is a key metric that precedes revenue and is often overlooked.
Optimizing the product experience to encourage activation can lead to higher conversion rates and revenue.
Revenue is the end goal, but it's important to focus on recurring revenue and customer retention for a sustainable SaaS business.
Understanding and tracking the conversion percentages at each stage of the funnel is more important than industry benchmarks.
Weekly tracking and improvement of metrics such as traffic, acquisition, activation, and revenue are key to growth.
Product-led growth can coexist with sales-led strategies, with salespeople used to expand deals and ensure customer retention.
Engineering mindset can be applied to marketing, treating it as a problem of improving numbers and running experiments for optimization.
The most successful SaaS companies combine product-led growth with sales efforts to maximize revenue and customer lifetime value.
A proper go-to-market strategy is essential for driving growth and getting more people into the product experience.
The 5-Point SaaS Growth Strategy Guide offers actionable steps and strategies for SaaS business growth.
Sharing knowledge and strategies with fellow founders and the community can lead to collective growth and success.
Transcripts
- Being product- led is the holy grail in SaaS right now.
Think about it, being able to scale your SaaS business,
get new customers,
convert them to revenue without expensive salespeople.
That sounds incredible!
That sounds amazing!
And if you are in that product-led journey
in the early stages,
you may get to a point
where you're not quite sure where it's broken.
People are coming in, they're trying,
but not all of them are converting to revenue.
So here's the big question.
What metrics do you track
for proper product-led growth experience?
How do you optimize those metrics?
If you're doing product-led, do you still need marketing?
What about salespeople?
Do you put salespeople on the backend?
In this episode, I'm gonna walk you through
the three principles that you absolutely need to know
on how to build a product-led experience
that converts to real revenues
and scales your SaaS business.
Intro!
(dramatic music)
What's up everybody?
Welcome to "Unstoppable", I'm TK
and on this channel I help SaaS founders like you
grow your SaaS business faster with an unstoppable strategy.
Now if you're new to this channel, welcome,
I drop an episode every single Sunday
with actionable strategies and tactics from the trenches
on how to grow your SaaS business faster.
So be sure to hit that subscribe button
and that bell icon
that you'll get notified every single time I drop an episode
with the TK Energy.
If you're already part of this community,
if part of my SaaS go-to-market coaching programs,
my people, welcome back,
it's really awesome to see you over here.
So I remember when I first started to get conversions
for Tau Depth,
ow up was my last SaaS business,
and it started off as product-led.
Later on we added a whole sales team around it
and we raised money from Andreessen Horowitz
and scaled that growth.
But in the early days, I rigged it,
so every single time
someone went through the trial experience
and then swiped their credit card at the end of it,
I would get a text message
which would make a cash register noise saying,
"ChaChing, someone just signed off for the paid plan."
It was an incredible feeling.
And to this day, for every SaaS business that I operate,
that still is true,
I get a little text message with the cash register noise
saying that we have a new customer
and that a payment is getting processed.
It's the best feeling ever.
However, here's the thing
between someone discovering your product
all the way to converting to revenue,
a whole bunch of things happen
and it can often be a black box.
And if you don't break it down into specific pieces,
it can be very easy to get lost in the process
and not really know how you can scale
your product-led experience.
So in this episode,
I'm gonna walk you through the three principles
you absolutely need to know
to properly track the right metrics
and how to optimize them
so you can scale the growth
of your product-led SaaS business.
So you excited to dig in,
smash a like button for the YouTube algorithm.
It just loves it when you do that.
And let's dig into principle number zero,
which is the framework.
Principle number zero, the framework,
is I always think of the product-led experience
as a core funnel.
I think of everything as a funnel.
Some marketers will tell you that funnels are dead.
They're just trying to sell you something.
Funnels have existed since the beginning of time.
It's a process that you take your best customers through
so they convert to revenue
and they get value for your product.
And thinking in terms of funnels is the best way
to actually optimize something
you are delivering to customers.
So I always think of it as a funnel
and three principles are broken down
in the key inflection points in the funnel
for a product-led machine.
Principle number one in the funnel is these two theses
and sometimes people conflate these two.
The first piece is traffic,
and I'll explain the distinction between the two.
The second piece is acquisition.
So you got traffic and you got acquisition.
What's the difference?
When someone discovers your product,
maybe they end up on the website
or they end up in this product-led experience
where you don't have to sign up for anything,
you're just kind of there.
That's traffic, that's actual people coming in
and discovering your product.
One of the biggest misconceptions that people have
and founders have
is that if you're product-led,
you don't need any marketing and that's not true.
At the end of the day. In order for your product
to lead the growth for your company,
you need people discovering the product in the first place.
It's the same thing as a salesperson.
In order for the salesperson to close deals,
they need demos.
In order for the product to close deals,
you need traffic,
you need eyeballs actually discovering your product.
So that's traffic.
This could be website visits,
this could be landing on the signup experience
for your product.
It could be any one of those things.
It's just essentially awareness
that you're building in the market.
Acquisition is subtly different.
Acquisition is where people are saying,
"Okay, I want to start a trial
or I want to start using this product,
or I want to start to explore
exactly what's going on in this process,
or maybe I want to download this manifesto
which tells me more about the product
and then I can get into the product from there.
So a lot of times people conflate these two
and just say, "Oh, we have signups."
And that's not enough
to really help you understand what's moving and what's not
in your product-led process.
You wanna first think in terms of traffic.
How many people are discovering
what you're selling,
and then you wanna think about acquisition.
How many people are looking at that message,
looking at that marketing message essentially
and saying, "Oh yeah, I have this problem,
I wanna solve this."
And they click the button
to actually start the product-led experience
and that's acquisition.
There are some nuances
as you work through your go-to-market strategy.
You might say traffic
is how many people end up on your website
and acquisition is how many people
actually start the trial button.
Other people might have a different type of funnel.
They say, "Look, we don't care about the website,
we wanna throw 'em right into the product.
So maybe they run an ad that leads to a manifesto
that gets 'em into the product.
And so in that kind of scenario,
you have traffic that's essentially the people
that are landing on the manifesto landing page.
Acquisitions they become a lead
and then they get into the product from there
and that's the subsequent steps.
This is a little bit nuanced.
It depends on how you are actually marketing your product
to get them into the product-led experience.
But then you can actually start to break it down
and say, "Cool, where are people getting stuck?"
So once you have principle number one,
traffic and acquisition,
then comes principle number two
and a lot of people think it's revenue and it's not.
Now spoiler number three is revenue.
But if you watch till the end of this video,
I'll explain exactly how to think about revenue, retention
and what to watch out for at this stage.
But right now between acquisition and revenue
is where most people just think of it as a black box,
but we have to break it down.
The biggest thing you wanna think about at this point
is what we call activation.
So let's just say you have a product-led SaaS business
and people end up on your website
from the website, they say start free trial.
And from the start free trial they get into your product
and then they have a seven day trial.
Now a lot of times
people will just measure the percentage of people
that signed up for the trial
and what percentage of them converted to revenue.
That is where a lot of founders and a lot of teams go wrong.
You wanna think about is activation first.
You wanna look at how many people
took meaningful action inside of the product.
So in the tout app days you would sign up for the product,
pretty easy to do that,
but we only counted activation when they sent a test email
used a template
and also opened the live feed
to track the emails that were sent.
Those three activities counted as activation.
And the reason this was super important is we knew
that unless as soon as they start the trial,
if we don't get them activated in the product
and they don't get to some sort of an aha moment,
we don't stand a chance at getting them to revenue,
which is why we architected the entire product experience,
those first five seconds, 10 seconds, 30 seconds
of them starting a trial to optimize it
so that they actually activate.
And time after time
we looked at what percentage of people were signing up
and what percentage were activating
and made product improvements
to improve the activation rate.
The higher the activation rate,
the more likely that they'll convert to revenue.
A lot of folks skip this part.
They don't instrument this the right way,
they don't track it in the product,
they don't think about what is our new user experience.
One of the biggest things I think about
is think of your product
as the best salesperson you could ever hire.
The best salesperson you could ever hire
would give the customer a true tour of the product,
help them understand the benefits of the product,
help uncover their problems, guide them through the process.
Your product needs to be able to do that.
And the way you measure how good it is at doing that
is this activation flow.
The third one is revenue, spoiler,
but there's some nuances to this
and there's some nuances on
how do you think about this overall funnel
all the way to revenue
and what should the benchmarks be.
So I'm gonna cover that.
But before I go to principle number three,
let me just pause here for a second.
Are you starting to see the power in this?
Are you starting to see the power
where from a product-led experience,
you still need marketing, that's traffic.
You still need to instrument
different inflection points in that experience.
And when you break it down into these pieces
makes it so much more actionable for you
to say, "Okay, cool,
what part of our funnel do we wanna improve?
Is it the part where we're getting enough people
to discover our product?
Is it getting enough people where they actually say,
"Yeah, I have this problem,
this message resonates with me, I wanna start a trial.
Or is it part where they start a trial
but then they don't use the product
or they don't get to that aha moment?
These are actionable pieces you can break down.
So if you start to see the power of this simple framework,
can I just get a yes in the comments below!
And also smash that like button for the YouTube algorithm?
It just loves it when you do that.
Also, if you're in the stage
where you're looking to drive growth for your SaaS business
and you're looking for key ways to drive that growth,
I encourage you to grab a completely free copy
of my five point SaaS growth strategy guide.
It's an incredible piece of content.
It connects to all the other views I have in this channel.
You don't have to go anywhere right now.
I'll link to it below.
I'll tell you more about it at the end of this episode.
Let's go to principle number three
where all of this comes together, all right?
And also smash out like button for the YouTube algorithm.
It just loves you when you do that.
Okay, principle number three, spoiler alert is the revenue.
This is where the revenue kicks in.
Because we're operating SaaS businesses
it's not just revenue, it's recurring revenue.
So renewal is also important.
It's not okay if they just pay for a month of product.
You want them to keep using it
and you want them to actually look at
the fact that they're getting value from it.
Otherwise it's just like they'll churn in three months
but that doesn't make a compounding business.
The biggest thing that you really wanna look at,
is out of the people that showed up on the website,
what percentage actually became a trial user or became lead?
You would then wanna look at
what percentage of people activated in the product
and then you wanna look at what percentage
of people converted to revenue,
and of course what percentage of people
converted the subsequent months to more revenue
and maybe even expansion.
This is where it gets fun.
A lot of people will ask,
"Oh, well TK, what should the benchmark be?"
The biggest thing I can tell you is it doesn't matter.
It doesn't matter what the benchmark is.
What matters is you know what these percentages are.
So start tracking them
and every single week
figure out how you can improve that percentage.
That's all that matters.
You just wanna fill the gap.
If you can get your team's mindset to a point of,
"All right, how do we increase the amount of traffic
that gets into the trial experience?
Or how do we make it where every single signup
actually activates in the product?
How do we revamp our new user experience?"
Or in order to convert them to revenue,
we need to make sure they keep coming back
to use the product.
We need to make sure we educate them
on how to use the product.
It's not just an event
where they say, "Oh, here's the credit card.
I love you guys. Take all my money."
It has to get there.
What are the series of steps?
What are the email nurture sequences?
What are the follow-up sequences?
Maybe you get on an onboarding call,
maybe you put a salesperson on the backend
after the first month
and see if you can expand the deal.
Those are all little nuances on this third principle,
but the biggest thing I can tell you in this
is just establish the baseline every single week.
So say week one, week two, week three.
Basically say what is the percentage for each of these?
And every single week,
figure out one or two experiments that you can run
to either increase traffic, increase acquisition,
increase activation, or increase revenue.
That's where it gets really fun.
So I come from an engineering background,
so I learned how to code first
and then I learn sales and marketing, go-to-market.
And I embraced founder led go to market
because let's be honest, no one else is gonna do it.
You gotta figure out how to do it in the early stages,
and once you get good at it,
you can recruit incredible people and get more capital
and all those things come together.
I got really hooked on this.
The reason I fell in love with marketing
is because my engineering mindset opened up
when I looked at marketing as almost an engineering problem.
I said, "Cool, what are the numbers
and how do I improve it over time?
And what are the experiments that I run
and I make it better and better every single week.
These percentages get better and better,
and I have an incredible machine in the end.
The coolest part about this
is the most successful SaaS companies
aren't pure play product-led companies.
What they do is they use product-led
to actually get initial customers,
and then on the backend
they take their salespeople and say,
"Cool, here are our most high potential customers
that are paying.
Let's go figure out how we can upgrade them to bigger tiers,
expand their usage to rest of the organization,
or just make sure that they renew effectively."
That's where the money really comes in with salespeople.
So you can start with product-led,
which completely changes your cost structure
for growing your SaaS business.
And then you can actually put salespeople and CSMs
on the backend
to expand that revenue and increase this percentage,
which is super powerful.
That's my framework
for actually growing SaaS companies that are product-led.
And you could be sales-led
and maybe adding a product-led experience upfront
can actually improve it.
You also need to make sure you actually have marketing.
Not marketing your product will never be discovered,
no one will enter the experience.
No one will get acquired or activated or convert to revenue.
So you need both.
So to recap, principle number one
is to measure traffic and acquisition
and look at them separately.
Traffic is eyeballs discovering your product.
Acquisition is where they're getting into the product
or getting into your manifesto and then into your product.
And then principle number two is thinking about activation
Before revenue is considered,
you need to get them to an aha moment.
So what's the news or experience to get them to activation,
to get them to use the product?
If you don't know what it should be for every single signup,
do an onboarding call and walk them through it
and you'll know very quickly on where they're getting stuck.
Once you get the activation improving,
then you can set up the follow-up sequences,
the nurture sequences, the training, whatever is needed
to ensure daily use of the products
so that they convert to revenue.
And then you can figure out,
do you put salespeople or CSMs on the other end
to drive up renewals, expansions and upsells
so they become a customer for life.
That's a simple framework, but it's incredibly powerful
and done it over and over.
And now you know the exact metrics to look at
how you still need marketing
and how to optimize them over time
so that you can scale your SaaS business.
What you may not know is R TK.
I can establish these metrics.
I can convince myself to spend months figuring out
how do I improve activation?
I just need this one more feature, but how do I get traffic?
How do I actually get people to discover my product?
This is where you need a proper go-to-market strategy.
So to learn more
on how to build a proper go-to-market strategy
and how to drive growth for your SaaS business,
where more people are discovering your product,
getting into this flow and getting into this funnel
so you can get more data and improve it over time
and get more customers,
you need more traffic.
To learn how to do that,
you grab a completely free copy
of my 5-Point SaaS Growth Strategy Guide.
All you have to do
is just go to getunstoppable.com/strategy
and get access to the guide right away.
It's an incredible guide, some of my best content.
It directs you to other pieces of content
that I have on this channel,
teach you the principles
and gives you five key ways you can drive growth
for your SaaS business.
So just go to get unstoppable.com/strategy
and I also link to it below.
If you got values from this video,
please smash that like button for the YouTube algorithm.
It just loves it when you do that.
We put a lot of love in these videos.
If you have a fellow founder,
if you're part of a WhatsApp group, a Slack group,
or a community of other founders
that get value from this video,
please share this with them.
It'll just mean the world to us.
I drop an episode like this every single Sunday
with actionable strategies and tactics from the trenches
on how to grow your SaaS business faster.
So be sure to hit that subscribe button
and that bell icon
where you'll get notified every single time
I drop an episode.
And lastly, remember,
everyone needs a strategy for their life and their business.
When you are with us, yours is gonna be unstoppable.
I'm TK and I'll see you next episode
or inside the 5-Point SaaS Strategy Guide.
Say that 10 times fast.
Take care everybody.
(upbeat music)
This marker is slowly dying,
so I'm gonna switch to a different one.
Let's see.
We will go with red right now, that's good.
Browse More Related Video
5.0 / 5 (0 votes)