AIRBNB TROUBLESHOOTING

Summary

The video reveals the behind-the-scenes challenges of running an Airbnb, from unexpected surprises like finding a dental retainer in the pool to dealing with guests who refuse to allow pool cleaning. The host shares stories of cleaning mishaps, pet-related damages, and maintenance issues like broken air conditioning and clogged plumbing. Despite these setbacks, the host emphasizes the importance of quick problem-solving and maintaining a high-quality experience for guests. They also offer a personal invitation to reserve their Airbnb, showcasing its location near beautiful beaches in São Paulo.

Takeaways

• 😀 Owning an Airbnb involves unexpected challenges that aren't usually shared with potential hosts.
• 😀 The pool can be a problem, as sometimes guests find items like invisible dental appliances in the water, despite regular cleaning.
• 😀 Some guests don't want maintenance staff, like pool cleaners, entering during their stay, leading to issues like a dirty or green pool.
• 😀 Even with cleaning staff, it's essential for the owner to double-check everything, as details like trash can be overlooked.
• 😀 Guests often request early check-ins or late check-outs, which can disrupt cleaning schedules and preparation for new arrivals.
• 😀 Smoking in outdoor areas can cause cleaning issues, like cigarette butts being left on the property, requiring extra attention from the owner.
• 😀 Accepting pets can lead to mishaps like stains or damage to furniture, and it’s important for guests to communicate any accidents.
• 😀 Leftover food in the fridge is a common issue, with eggs often left behind and sometimes causing spoilage between stays.
• 😀 Guests frequently complain about small kitchenware, prompting the owner to upgrade to larger pots and more utensils.
• 😀 Negative reviews can be discouraging, even when the owner does their best to provide an excellent experience, especially when guests don't communicate their needs directly.
• 😀 Unexpected maintenance issues, like air conditioners or showers breaking, can arise, requiring quick attention and repairs to ensure guests are comfortable.

Q & A

What are some of the challenges faced when running an Airbnb, as shared in the video?

The video outlines several challenges, including unexpected issues like finding a dental appliance in the pool, guests not allowing the pool cleaner access, maintenance issues like broken air conditioning and showers, and managing pet accidents like urine stains on furniture.

How does the host manage cleanliness between guest stays?

The host hires a cleaning professional, or 'diarista,' to clean the house. After the cleaner finishes, the host personally checks the property to ensure everything is spotless, such as checking the fridge, microwaves, and trash cans.

What unusual situation did the host encounter involving the pool?

The host once received a message from guests who found a transparent dental appliance in the pool, despite regular cleaning and chemical treatments. This was unexpected because the pool cleaner doesn't enter the pool to search for such items.

What issue arose with guests regarding the pool cleaning schedule?

Some guests, especially those staying for longer periods, refused to allow the pool cleaner to enter and clean the pool. As a result, the pool would get dirty, and the guests' refusal to allow cleaning led to problems with maintaining the pool's hygiene.

What happened with the trash left by the cleaning staff?

Despite the cleaner's efforts, sometimes tasks are forgotten, like not taking out the trash. On one occasion, the host found the trash outside full of waste, which could lead to unpleasant smells if not dealt with promptly.

What common request do guests make regarding check-in and check-out times?

Guests often request either an earlier check-in or a later check-out time. While the host tries to accommodate these requests, it can be difficult if there are back-to-back bookings, as cleaning time is needed between guests.

How does the host handle issues with guests not informing about damages?

The host stresses the importance of guests informing them if pets cause any damage, such as urine stains on furniture. They ask guests to be responsible and offer to pay for cleaning or repairs if necessary.

What problem does the host face with the kitchen, and how did they address it?

Guests often complained that the kitchen was not adequately equipped, especially with small cookware. In response, the host added larger pots and more kitchen utensils, making sure the kitchen was fully stocked to meet guest needs.

How does the host deal with guest reviews, particularly negative ones?

The host keeps a close eye on guest reviews and takes them seriously. They addressed one guest's complaint about missing kitchen items by adding more utensils, and they were disappointed by another review that rated their place poorly despite their efforts to resolve issues promptly.

What maintenance issues does the host encounter with the property?

The host encounters various maintenance problems, such as malfunctioning showers, air conditioning failures, gas running out unexpectedly, and even issues with window blinds. The host deals with these promptly by arranging repairs or replacements.