Waspada Tindak Kriminal Keuangan Digital - [Zona Bisnis]

Summary

BRI (Bank Rakyat Indonesia) in Palembang is investigating a case where a customer lost Rp42 million due to an online scam involving social engineering. The scam used a fraudulent WhatsApp message impersonating a government agency to collect personal information. BRI expressed empathy for the victim but clarified that reimbursement would only occur if the loss was due to a bank system error. BRI urges customers to be cautious about unofficial apps, unknown messages, and sharing personal data, emphasizing the importance of verifying communications directly with the bank.

Takeaways

• 😀 BRI (Bank Rakyat Indonesia) is investigating the alleged loss of IDR 402 million from a customer's savings account.
• 😀 The incident is believed to be a case of online fraud or social engineering, targeting the customer.
• 😀 The customer, identified as SN, reported a loss of IDR 42 million from their account after receiving a fraudulent message via WhatsApp.
• 😀 The fraudulent message appeared to come from a government agency, urging the customer to share personal data.
• 😀 BRI expresses sympathy and concern for the victim but emphasizes that compensation will only be provided if the loss was due to a banking system failure.
• 😀 BRI urges customers to be cautious about downloading or using unofficial applications and to protect their personal data.
• 😀 The bank warns customers to be vigilant against phishing attempts, especially those posing as BRI representatives.
• 😀 BRI has directly communicated its sympathy to the affected customer and stressed the importance of maintaining data privacy.
• 😀 The bank recommends that customers verify any communication claiming to be from BRI by contacting the nearest branch.
• 😀 BRI acknowledges the increasing variety of online fraud methods and stresses the importance of digital security in the face of such threats.

Q & A

What is the main issue discussed in the BRI investigation?

The main issue discussed is the loss of IDR 402 million from a customer’s deposit due to online fraud, which was identified as a case of social engineering.

What type of fraud did the customer fall victim to?

The customer fell victim to online fraud, specifically social engineering, where the fraudster impersonated a government agency via WhatsApp to obtain personal data.

How did the fraudster initially contact the customer?

The fraudster initially contacted the customer through a WhatsApp message, pretending to be from a government agency.

What action did BRI take after the customer reported the fraud?

BRI launched an investigation into the matter and expressed empathy for the affected customer. The bank also emphasized that compensation would only be considered if the loss was due to negligence by the banking system.

Under what circumstances will BRI compensate the customer for the loss?

BRI will only compensate the customer if the loss was caused by negligence within the banking system, not due to external fraud.

What advice did BRI give to its customers to prevent such incidents in the future?

BRI advised customers to be cautious when opening or downloading unofficial applications and to always protect their personal data from potential fraudsters.

What is BRI’s stance on unofficial applications?

BRI strongly discourages customers from downloading, installing, or accessing unofficial applications to avoid the risk of falling victim to online fraud.

How should customers respond to suspicious messages or calls claiming to be from BRI?

Customers should not trust such messages or calls immediately. They are advised to verify the information with the nearest BRI branch and avoid sharing personal or banking details.

How does BRI feel about the rising cases of digital fraud?

BRI is concerned about the increasing number of digital fraud cases and remains committed to protecting its customers from such threats.

What is BRI’s key message to its customers in light of this incident?

BRI’s key message is for customers to stay vigilant, avoid interacting with unofficial sources, and protect their personal and banking information from fraudsters.