Kecewa Sama Fantech | Kursi OC A258

Summary

In this video, the creator shares their experience of purchasing a Caltech Enca 2008 white chair, only to discover a tear in the backrest. After contacting the seller and receiving a replacement part from Fantech, they were disappointed to find that the replacement was of even worse quality. The chair's backrest was poorly assembled with misaligned metal parts, making it uncomfortable and potentially harmful for long-term use. While Fantech offered a solution by replacing parts, the overall quality fell short, leaving the user frustrated with the chair's design and its impact on their health.

Takeaways

• 😀 The video discusses the experience of buying a gaming/office chair, the Caltech Enca 2008 in white color, and the issues faced during the process.
• 😀 The user initially bought a Fantech chair (Ocha 258 white) from an official store on Tokopedia for around IDR 960,000 but received a defective product.
• 😀 The chair had a small tear (5mm) on the backrest, which made the user uncomfortable every time they sat down, as they could see the tear.
• 😀 The user shared the issue on a Facebook group, seeking advice on how to repair it. They were advised to sew the tear instead of using glue.
• 😀 After attempting the repair, the user still felt discomfort due to the visible tear, prompting them to contact Fantech Indonesia via Instagram.
• 😀 Fantech’s customer service responded by providing a WhatsApp contact, where the user was asked to send a video of the unboxing and defect.
• 😀 The user sent the video, and Fantech replaced the damaged backrest after a couple of days, although the new part had its own set of issues.
• 😀 The replacement backrest had a loose fabric bottom, and the metal frame’s welds were not precise, leading to discomfort when sitting.
• 😀 The user experienced further problems, including the backrest bending to the left and the seat being uneven, causing physical discomfort when sitting for extended periods.
• 😀 The video concludes with a mixed review of Fantech's customer service, praising their willingness to replace parts but criticizing the overall quality of the product and its impact on customer health.

Q & A

What was the main issue with the chair when it was first delivered?

The chair had a small tear in the backrest fabric, approximately 5 mm in size.

How did the customer address the tear in the chair initially?

The customer shared the issue in a Facebook group and was advised to sew the tear instead of using glue.

What did the customer do after deciding to repair the chair?

The customer followed the advice and sewed the tear, which fixed the immediate issue, but the visual flaw still bothered them.

How did the customer contact Fantech for the replacement part?

The customer contacted Fantech Indonesia through Instagram, where the admin provided a WhatsApp number for further communication.

What did Fantech request from the customer in order to process the replacement?

Fantech asked the customer to provide a video of the unboxing, which was sent via Google Drive due to the large file size.

What part of the chair did Fantech replace?

Fantech sent a replacement for only the backrest, not the entire chair.

What new issues did the customer encounter with the replacement backrest?

The replacement backrest had loose fabric, a bent metal frame, and misaligned parts, which caused discomfort when using the chair.

How did the misalignment of the chair affect the customer's comfort?

The misalignment caused the left side of the chair to be higher, leading to an uncomfortable seating position where the user tilted to the right, which could affect their back health over time.

What is the customer's overall opinion about Fantech's customer service?

The customer appreciated Fantech's customer service, especially for being responsive and willing to replace the part despite the chair not being bought from the official store.

What is the customer's main criticism of the chair and the company's practices?

The customer criticized the poor quality of the chair, especially considering its price, and urged Fantech to improve its product to avoid health issues caused by poor ergonomics.