CUSTOMER SERVICE VS TELLER PART 2
Summary
TLDRIn this video, Fajari discusses the differences between customer service and teller positions in banking. He explains the roles and responsibilities of each, with a focus on financial and non-financial transactions handled by tellers. The video also highlights the skills required for tellers, such as cash counting, and the risks they face, including money discrepancies that they must cover. Fajari shares his personal preference for customer service, emphasizing the benefits and drawbacks of both positions. The video aims to help viewers decide which career path in banking may suit them better.
Takeaways
- 😀 Customer service and teller positions in banking have distinct responsibilities, with customer service focusing on explaining services and teller handling financial transactions.
- 😀 Financial transactions involve actions like deposits, transfers, and withdrawals, while non-financial transactions deal with account inquiries like balance checks or printed statements.
- 😀 Teller positions require a strong ability to handle cash, and accuracy is crucial to avoid discrepancies in cash handling.
- 😀 Customer service is more about interaction with clients, solving problems, and explaining various banking services.
- 😀 A key skill for tellers is the ability to count money manually, especially when damaged bills cannot be processed by machines.
- 😀 Tellers have a higher risk of discrepancies in cash handling, where any difference in the transaction amount must be covered by the teller.
- 😀 One advantage of being a teller is that tasks are generally completed by the end of the day, without follow-up work or data updates.
- 😀 The video also emphasizes the balance between the rewards and risks of both positions, acknowledging that each role has pros and cons.
- 😀 The presenter highlights that preference for one position over another depends on individual comfort with tasks, like counting money or explaining services.
- 😀 The importance of building relationships with customers is pointed out as an advantage in the teller role, where frequent interactions can foster rapport.
Q & A
What is the main topic of this video?
-The video compares the roles of a Customer Service representative and a Teller in a bank, discussing their job responsibilities, advantages, and disadvantages.
What are the two main types of banking transactions discussed in the video?
-The two main types of banking transactions are financial transactions and non-financial transactions. Financial transactions involve money, such as deposits or transfers, while non-financial transactions do not, such as checking account balances or printing statements.
Who is the guest in the video, and what is her role?
-The guest in the video is Meilita Anjani, a Teller at a bank who shares her experience with the audience. She has been in the role for four years.
What skills are essential for a Teller?
-A Teller needs to be skilled in handling money manually, including counting cash quickly and accurately, especially when the money cannot be processed by a machine due to issues like worn-out bills.
What is one of the advantages of being a Teller, according to Meilita?
-One of the advantages of being a Teller is building strong relationships with customers, as they often visit regularly for transactions like deposits.
What are some disadvantages of being a Teller?
-Disadvantages of being a Teller include the high risk of cash discrepancies (known as 'selisih'), where a Teller may need to cover the difference if there is an error in counting the money.
What is meant by 'selisih' in the context of the video?
-'Selisih' refers to a situation where the amount of money counted by the Teller is different from the amount the customer deposited, which the Teller must compensate for if the discrepancy is on their end.
How does the video describe the work-life balance for a Teller?
-The video mentions that the work of a Teller is usually completed by the end of the day, without needing to bring work home, making it a relatively clear-cut job in terms of daily hours.
What was the comparison made between Customer Service and Teller roles in terms of job preferences?
-The video suggests that if someone enjoys explaining things to others, they might prefer a Customer Service role, while those who enjoy counting money and handling transactions may find a Teller position more fitting.
What is the final takeaway from the video for viewers who are considering a career in banking?
-The final takeaway is that both Customer Service and Teller positions have their own pros and cons. It depends on personal preference, whether someone prefers interacting with customers or handling financial transactions.
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