Coretax, Sampahnya Sistem Pajak Indonesia

Summary

The speaker expresses frustration with the issues surrounding the implementation of a tax payment platform, Cortex, launched on January 1, 2025. Despite a sizable budget of 1.2-1.3 trillion, the platform faced numerous technical problems, highlighting the lack of proper testing and poor communication from the government. The speaker critiques the lack of transparency in the procurement process and calls for accountability and a clearer management structure. They also emphasize the need for phased rollouts and incremental updates rather than a mass launch. The speaker stresses the importance of transparent communication and responsibility from leaders in charge.

Takeaways

• 😀 The speaker expresses frustration over the poorly implemented tax payment platform, Cortex, and its lack of transparency and communication.
• 😀 Despite a budget of 1.2 to 1.3 trillion, the speaker argues that the platform's rollout was rushed and lacked proper planning.
• 😀 There is criticism over how the budget for the project was used, with a focus on the mismanagement of funds rather than its size.
• 😀 The speaker highlights the need for transparency in how government funds are allocated, and accountability for the vendors and leadership managing the project.
• 😀 The platform's problems were compounded by its mass rollout in January 2025, without a phased approach or proper testing.
• 😀 The speaker’s background in IT and enterprise software design gives them the perspective that the issue lies with the management and communication of the system, not the system itself.
• 😀 The speaker critiques the lack of a rollback plan to revert to the old system when it became clear that the new platform wasn’t working as expected.
• 😀 Incremental improvements and clear communication about ongoing fixes were suggested as the solution to managing the platform's issues post-launch.
• 😀 There is a call for a postmortem evaluation to transparently share the causes of the platform's failure and learn from the mistakes.
• 😀 The speaker stresses the importance of leadership taking responsibility for failures and communicating openly with the public to rebuild trust.
• 😀 Finally, the speaker invites others to share their own experiences with Cortex, especially regarding the issues encountered when trying to use the platform to pay taxes.

Q & A

What is the speaker's main frustration with the Cortex platform?

The speaker is frustrated with the Cortex platform's poor functionality, lack of transparency, and the need for users to perform rituals before being able to pay taxes. The speaker emphasizes issues with the system's performance and the lack of proper communication from the government.

What does the speaker mention about the budget for the Cortex project?

The speaker notes that the budget for Cortex, around 1.2 to 1.3 trillion IDR, is relatively small compared to similar tax platforms in other countries. However, the main issue is not the budget but how the funds are allocated and managed.

How does the speaker feel about the implementation of the Cortex system?

The speaker believes the implementation of Cortex was flawed, citing a rushed, mass rollout without adequate testing or phased implementation. This resulted in multiple issues when the system went live in January 2025.

What suggestions does the speaker make to improve the Cortex platform?

The speaker suggests that the government should have conducted a phased rollout, with proper testing, and communicated incremental updates. Additionally, they advocate for transparency in project management and the option to rollback to the previous system if necessary.

What is the speaker's opinion on the transparency of the government’s procurement process for Cortex?

The speaker believes that the government’s procurement process for Cortex lacked transparency. They suggest that clearer communication on how the budget was spent and the involvement of vendors would have helped build trust with the public.

How does the speaker view the role of leadership in the failure of Cortex?

The speaker holds the leaders accountable for the issues with Cortex, arguing that poor communication, lack of transparency, and the failure to acknowledge mistakes fall squarely on the shoulders of those in charge of the project.

What does the speaker suggest should be done if the system continues to have issues?

If the system continues to fail, the speaker proposes that the government should communicate consistently about ongoing improvements, and they also recommend conducting a postmortem evaluation to identify the cause of failure and prevent it from happening again.

What is the speaker's stance on whether corruption is involved in the Cortex project?

While the speaker does not directly accuse anyone of corruption, they express concerns about the transparency of the project and suggest that the public has the right to know how the funds were spent and what went wrong with the implementation.

What experience does the speaker have that relates to the issues with Cortex?

The speaker has a background in IT, specifically in designing ERP systems and performing digital transformation for multinational companies. They draw on this experience to critique the Cortex system’s implementation and management.

How does the speaker describe the user's experience with the Cortex platform?

The speaker humorously describes the user experience as frustrating and absurd, where users are almost required to perform a ritual before being able to use the platform to pay taxes, further highlighting the platform's dysfunctionality.