Discover PROMPTS: An AI-enabled solution empowering mothers to seek timely, quality care

Summary

Prompts is a digital health service supporting millions of expectant mothers to receive timely care. Through AI-powered SMS messages, women like Beth, a first-time mom, receive personalized support, including reminders for health visits, nutrition tips, and danger signs during pregnancy. Prompts uses NLP to quickly identify urgent health concerns, escalating to human agents when necessary. Additionally, it gathers feedback to improve the quality of maternal care, which is integrated into real-time dashboards for government partners. This data helps address gaps in resources, skills, and referral journeys, ultimately aiming for better maternal and newborn outcomes.

Takeaways

• 😀 Prompts is a digital health service that helps new and expecting mothers access timely care throughout their pregnancy journey.
• 😀 Beth, a first-time mother, uses Prompts to receive tailored SMS messages related to her pregnancy stages, reminders, and health tips.
• 😀 The service sends important messages about pre/postnatal care, danger signs like heavy bleeding or abdominal pain, and developmental milestones.
• 😀 Mothers can ask questions at any time, receiving personalized responses, with more urgent cases being escalated to a clinical help desk agent.
• 😀 Prompts uses Natural Language Processing (NLP) to analyze and prioritize up to 6,000 daily questions from mothers, identifying potential red flags quickly.
• 😀 The AI system processes nutrition-related inquiries with high accuracy and distinguishes between different headache severities, prioritizing urgent cases for human follow-up.
• 😀 In urgent cases, human agents like Amy review and respond to the queries within five minutes, ensuring timely care and personalized assistance.
• 😀 Prompts collects feedback from mothers on their prenatal care experiences, which helps identify areas for improvement in facilities and government services.
• 😀 This feedback includes questions about clinical quality, respect during visits, and vaccine administration, with mothers offering detailed responses.
• 😀 The vast data from mothers' feedback is used to inform real-time dashboards, which help government partners identify health system barriers and resource gaps.
• 😀 The system provides visibility into trends and outliers in maternal and newborn care, helping governments allocate resources efficiently to improve outcomes for mothers and babies.

Q & A

What is Prompts and how does it support new and expecting mothers?

Prompts is an AI-enabled digital health service designed to support millions of new and expecting mothers by providing timely and relevant care. It offers services such as reminders for pre- and postnatal visits, guidance on recognizing danger signs during pregnancy, and tracking the safe development of the baby.

How does the service work for a mother like Beth, a first-time mother?

Beth, a first-time mother, signs up for Prompts during her first trimester. She starts receiving SMS messages tailored to her pregnancy stage, such as reminders for care visits, danger signs, and milestone updates. Beth can also ask questions at any time and receive personalized responses.

What kind of questions does Beth typically ask Prompts?

Beth typically asks general questions about her pregnancy, such as those related to nutrition. For example, she may ask about safe food choices during pregnancy, and Prompts provides instant, tailored responses.

What happens if a mother asks a question that signals a potential danger during pregnancy?

If a question signals a potential danger, such as symptoms like a severe headache, Prompts flags it as urgent. In this case, Beth is connected to a clinical help desk agent who discusses her symptoms and may provide referral options.

How does the AI in Prompts identify urgent or dangerous signs in a mother's messages?

Prompts uses natural language processing (NLP) to analyze messages for red flags. The AI model can distinguish between different types of questions (e.g., nutrition vs. danger signs) and assign a priority level, such as urgent, to messages that may indicate serious issues.

What is the role of human agents in the Prompts system?

Human agents, like Amy, are involved when the AI flags a potentially dangerous situation. They review the AI's analysis, assess the mother's message history, and either respond with an updated message or call the mother to discuss her condition in more detail.

How does Prompts gather feedback on the quality of care that mothers receive?

Prompts collects feedback from mothers through simple surveys after each prenatal visit. The surveys ask about the quality of care, whether the mother was treated respectfully, and other factors like vaccine administration after delivery. This feedback helps identify issues and improve healthcare services.

How does Prompts' data collection contribute to improving healthcare systems?

Prompts aggregates data from millions of mothers, along with data from frontline nurses and facilities, to provide real-time dashboards. These dashboards help government partners identify trends and gaps in maternal and newborn care, such as supply shortages or skill deficits, enabling better resource allocation and improved healthcare outcomes.

What kind of data does Prompts' dashboard provide to government partners?

Prompts' dashboard provides real-time data on issues like the availability of essential commodities in facilities, skill gaps among frontline healthcare workers, and areas where a mother's referral journey may be compromised. This data helps prioritize resources and interventions to improve care.

What is the ultimate goal of the Prompts system?

The ultimate goal of Prompts is to ensure that all mothers experience childbirth safely and with dignity, while all newborns get a safe start in life. By improving the healthcare system through real-time data and feedback, Prompts aims to reduce barriers to timely, high-quality care for mothers and babies.