Internal Communication

Summary

In this conversation, Paula Dinamica helps entrepreneur Victor address a communication issue in his company. Victor's employees are unmotivated and lack clarity in their roles, which is impacting their performance. Paula suggests improving internal communication by sharing company strategy, gathering employee feedback, and using tools like employee breakfasts and visual management. She emphasizes the importance of commitment, proper planning, and active listening to employees. By integrating traditional communication methods with technology, companies can foster innovation, enhance productivity, and create a more engaged workforce.

Takeaways

• 😀 Internal communication is key to solving employee demotivation and work process issues.
• 😀 Clear communication helps employees feel their work contributes to the company’s success.
• 😀 Internal communication improves productivity, fosters innovation, and enhances employee engagement.
• 😀 Conducting surveys is an effective way to understand employees' communication needs.
• 😀 Employee breakfasts and open forums are good ways to facilitate communication across departments and levels.
• 😀 Visual management tools, like boards and posters, can help keep employees informed and involved.
• 😀 Feedback is essential for effective internal communication, allowing employees to share concerns and solutions.
• 😀 Proper planning, commitment, and transparency are necessary for successful internal communication implementation.
• 😀 Technology should complement traditional communication tools, like email or intranet, to ensure accessibility for all employees.
• 😀 Structure and parameters are needed for verbal communication to work, even in small companies.
• 😀 The quality and creativity of the message are more important than the quantity of communication channels.

Q & A

What is the main problem Victor is facing in his enterprise?

Victor's main problem is that many of his employees are unmotivated and do not believe their work contributes to the success of the enterprise. Additionally, there is a lack of clear structure in the work order.

What advice does Paula give Victor to address the employee motivation issue?

Paula advises Victor to communicate the company's strategy to his employees and give them the opportunity to share their opinions about their work, which will help them feel more engaged and valued.

What is the definition of internal communication in the context of the enterprise?

Internal communication refers to the communication within an enterprise that focuses on employees, aiming to improve interaction and exchange of information across different departments and hierarchical levels.

What are the benefits of improving internal communication in an enterprise?

Improving internal communication can enhance employee motivation, foster a sense of belonging, encourage innovation and idea-sharing, and ultimately improve productivity, positioning the enterprise to remain competitive and adapt to changes.

Can internal communication systems be implemented in small enterprises, or is it only for large companies?

Internal communication systems can be implemented in enterprises of all sizes, not just large companies. Paula emphasizes that these systems are not necessarily expensive and can be tailored to suit the needs of smaller enterprises.

What method did Paula's enterprise use to improve internal communication?

Paula's enterprise used employee breakfasts where employees from different departments and levels met to discuss business updates, new projects, and other topics. This encouraged open dialogue and allowed employees to share their concerns and feedback.

What is the role of feedback in internal communication?

Feedback is crucial in internal communication because it allows employees to voice concerns, offer solutions, and engage in problem-solving. Paula emphasizes that listening to employees' feedback is key to effective communication.

What tools can be used for visual management in internal communication?

Visual management tools include boards or posters that can be used to display important information and solicit feedback from employees. These tools help make communication more transparent and accessible.

What should be kept in mind when implementing internal communication?

When implementing internal communication, it's essential to focus on proper planning, commitment, and ensuring the quality of the messages. Transparency, listening actively to employees, and creativity are also important elements.

How should technology be used in internal communication?

Technology should be used in combination with traditional forms of communication, such as emails or intranet. It's important to ensure that the technology used is accessible to everyone in the organization.