step by step how i use AI in 7 figure business (copy me)

Rick Mulready
31 Jan 202445:45

Summary

TLDRThe video script outlines a strategic approach to integrating AI into a business to enhance productivity and profitability. It introduces the APT framework, which stands for Assess, Prioritize, Plan, and Test. The process begins with a comprehensive assessment of the business's core workflows, revenue streams, and customer interactions. Following this, tasks are prioritized based on the 80/20 principle to identify high-impact activities. A plan is then formulated to apply AI to automate time-consuming tasks, leveraging tools like Chat GPT and Zapier. The framework emphasizes the importance of testing the AI implementation, analyzing its impact, and refining the system for continuous improvement. Finally, the process of teaching the AI system to the team is discussed to ensure proficiency and effective monitoring. The script provides a clear roadmap for businesses to harness AI without getting overwhelmed, ultimately aiming to free up time for higher-value activities.

Takeaways

  • ๐Ÿš€ **Assess Your Business**: Start by taking inventory of your business processes, workflows, revenue streams, and customer interactions to understand where AI can be integrated effectively.
  • ๐ŸŽฏ **Prioritize Tasks**: Apply the 80/20 principle to identify the top 3-5 core tasks that consume your time and could be automated to increase efficiency.
  • ๐Ÿ› ๏ธ **Plan AI Implementation**: Create a plan to apply AI to automate the prioritized tasks, using tools like chat GPT for summarization and Zapier for automation chains.
  • ๐Ÿ” **Identify the Right Tools**: Utilize resources like Futurepedia and Future Tools by Matt Wolf to find the most suitable AI tools for specific business tasks.
  • โœ… **Create SOPs**: Develop Standard Operating Procedures (SOPs) for tasks to be automated, which can be as simple as recording a video and transcribing it for consistency.
  • ๐Ÿ“ˆ **Test and Refine**: Continuously test the AI implementation, track its performance, and make necessary adjustments to improve the system's effectiveness.
  • ๐Ÿค– **Leverage AI for Summarization**: Use AI tools like Fathom to transcribe and summarize meetings, which can save significant time on manual note-taking and follow-up tasks.
  • ๐Ÿ“ **Automate Follow-Up Communications**: Automate the creation and sending of follow-up emails or messages after client calls by integrating AI with communication platforms like Slack.
  • ๐Ÿ‘ฅ **Train Your Team**: Train your team to understand and manage the AI tools and automation processes, ensuring they are proficient and can make informed decisions about the systems.
  • ๐Ÿ” **Continuous Improvement**: Keep repeating the APT framework to find more tasks to automate, continuously improving and scaling your business operations with AI.
  • ๐Ÿ“ˆ **Monitor and Optimize**: Regularly monitor the AI systems to ensure they are performing as intended, and optimize them as new updates or models become available.

Q & A

  • What are the potential benefits of integrating AI into a business?

    -Integrating AI into a business can significantly increase productivity, free up time, and boost profits by automating time-consuming and repetitive tasks.

  • What does the speaker suggest could happen without a clear plan for integrating AI?

    -Without a clear plan, businesses risk losing time, energy, and money due to ineffective AI integration.

  • What is the APT framework mentioned in the transcript?

    -The APT framework is a step-by-step process created by the speaker to identify and leverage AI to fix time-consuming, repetitive tasks, bottlenecks, and profit leaks in a business.

  • What does the 'A' in APT stand for and what is its significance?

    -The 'A' in APT stands for 'Assess'. It involves taking an inventory of the overall business, including core workflows, processes, revenue streams, and customer interactions, which is the starting point of the framework.

  • How does the speaker propose to identify the most impactful tasks to automate?

    -The speaker suggests using the 80/20 principle to identify the top 3 to 5 core tasks that make up 80% of the business's value and focusing on automating these tasks first.

  • What is the role of 'Prioritize' in the APT framework?

    -In the 'Prioritize' step, the business owner reviews the tasks and processes identified in the assessment phase and determines which ones would have the most significant impact if automated first.

  • What is the importance of creating SOPs (Standard Operating Procedures)?

    -SOPs are crucial for providing clear instructions on how to perform tasks. They can be used to train team members and can be leveraged by AI tools to automate processes.

  • How can AI tools help in creating SOPs?

    -AI tools can help by converting a video recording of a task into a written SOP. This is done by recording the task, transcribing the video, and then using an AI tool to generate the SOP from the transcription.

  • What are some AI tools or websites recommended for finding the right AI tool for a specific task?

    -The speaker recommends 'Futurepedia' and 'Future Tools by Matt Wolf' as resources for finding AI tools that can help with specific tasks or categories of business needs.

  • Can you provide an example of a business process that can be automated using AI?

    -An example given is automating the process of transcribing, summarizing, and sending follow-up notes after client calls. Tools like Fathom for transcription and Chat GPT for summarization can be integrated via Zapier to automate this process.

  • What is the final step in the APT framework?

    -The final step in the APT framework is 'Teach', where the business owner trains the team on how to use and monitor the AI and automation tools that have been implemented.

  • Why is it important to continuously test and monitor the performance of AI implementations?

    -Continuous testing and monitoring are important to ensure the AI implementation is effective, accurate, and delivering the desired results. It also allows for adjustments to be made as needed to maintain efficiency and effectiveness.

Outlines

00:00

๐Ÿš€ Introduction to AI in Business

The speaker emphasizes the importance of integrating AI into business to boost productivity, free up time, and increase profits. They share their experience as a seven-figure online business owner using AI and introduce the APT framework for identifying and leveraging AI to fix business bottlenecks and profit leaks.

05:02

๐Ÿ“ Assessing Business Processes

The 'A' in APT stands for 'Assess', where the business owner is encouraged to take inventory of all business operations, including core workflows, processes, revenue streams, and customer interactions. The assessment phase is crucial for understanding the business's current state and identifying areas for AI integration.

10:03

๐ŸŽฏ Prioritizing Tasks for AI Integration

The 'P' in APT represents 'Prioritize', where the focus is on applying the 80/20 principle to determine the most impactful tasks to automate first. The speaker discusses identifying high-value tasks that consume time and prevent focus on high-leverage activities, making them prime targets for AI automation.

15:03

๐Ÿ“ˆ Planning AI Implementation

The 'T' in APT stands for 'Plan', where the business owner creates a plan to apply AI solutions to the prioritized tasks. This includes creating Standard Operating Procedures (SOPs) and identifying AI tools that can automate specific business functions effectively.

20:04

๐Ÿ”ง Automating Client Call Summaries

The speaker provides a practical example of automating the process of summarizing client calls using tools like Fathom for transcription and Chat GPT for summarization. They outline a step-by-step guide on setting up automation using Zapier to streamline the workflow and save time.

25:05

๐Ÿ“ Reviewing and Editing AI Outputs

After automating the transcription and summarization of client calls, the speaker stresses the importance of reviewing the AI-generated summaries for accuracy before sending them out. This step ensures that the information is correct and relevant before communication with clients.

30:08

๐Ÿ”„ Continuous Testing and Improvement

The 'T' in APT stands for 'Test', where the business owner continually assesses the performance of the AI implementation. This phase involves tracking the impact of AI on the business, collecting data, and making informed decisions for further improvements to enhance efficiency.

35:10

๐Ÿค Training the Team on AI Tools

The final 'T' in APT is 'Teach', where the business owner trains the team on how to use and monitor the AI tools and automation processes. This involves a multi-step training process to ensure team members understand the context and functionality of the AI systems they are working with.

40:11

๐ŸŒŸ Conclusion and Next Steps

The speaker concludes by encouraging the continuous application of the APT framework to find more opportunities for AI in the business. They emphasize the holistic approach of the framework for strategic planning and enhancing business efficiency through AI, inviting viewers to subscribe for more content.

Mindmap

Keywords

๐Ÿ’กAI Integration

AI Integration refers to the process of incorporating artificial intelligence technologies and solutions into a business to enhance productivity and profitability. In the video, the speaker emphasizes the importance of having a clear plan for AI integration to avoid wasting time, energy, and money. The APT framework introduced in the video is a method to systematically integrate AI into various business processes.

๐Ÿ’กProductivity

Productivity in the context of the video is the efficiency of an individual or system in generating output. The speaker discusses how AI can help to '10x' productivity, meaning to increase it tenfold. This is a significant part of the video's theme, as improving productivity is one of the key benefits of AI implementation in a business.

๐Ÿ’กProfit

Profit is the money remaining after all costs have been deducted from the revenue of a business. The video outlines how AI can help increase profit margins by automating time-consuming tasks, thereby allowing business owners to focus on more strategic and revenue-generating activities.

๐Ÿ’กAPT Framework

The APT Framework is a strategic process outlined in the video that stands for Assess, Prioritize, and Test. It is designed to help business owners identify tasks that can be automated using AI, prioritize them based on their impact, and then plan and test the implementation of AI solutions. This framework is central to the video's narrative on effectively using AI in business.

๐Ÿ’กTime-Consuming Tasks

Time-consuming tasks are activities that require a significant amount of time to complete and often do not yield a high return on investment in terms of business growth or revenue. The video discusses the importance of identifying these tasks in the 'Assess' phase of the APT Framework to determine which ones can be automated using AI.

๐Ÿ’กRepetitive Tasks

Repetitive tasks are those that are performed regularly and follow a predictable pattern. In the context of the video, these tasks are ideal candidates for AI automation. By automating repetitive tasks, businesses can free up human resources to focus on more complex and creative work.

๐Ÿ’กBottlenecks

Bottlenecks are points in a business process where there is a slowdown or blockage that restricts the flow of work. The video mentions identifying bottlenecks in the 'Assess' phase of the APT Framework, as resolving these can significantly improve overall business efficiency.

๐Ÿ’กProfit Leaks

Profit leaks refer to areas in a business where revenue is lost due to inefficiencies or unoptimized processes. The video suggests that using the APT Framework can help business owners identify and fix profit leaks by leveraging AI to streamline operations and reduce waste.

๐Ÿ’กCutting Edge AI

Cutting edge AI refers to the latest and most advanced artificial intelligence technologies. The video emphasizes leveraging such technologies to fix identified issues within a business, which can lead to significant improvements in efficiency and profitability.

๐Ÿ’กWorkflows

Workflows are the sequences of interconnected steps or processes involved in completing a job or task. The video discusses assessing and optimizing core workflows in a business as part of the APT Framework to determine where AI can be most effectively integrated.

๐Ÿ’กStandard Operating Procedures (SOPs)

SOPs are the documented procedures that help businesses execute tasks in a consistent and efficient manner. In the video, the speaker provides a tip for creating SOPs using AI tools, which can then be used to guide the automation of tasks within a business.

Highlights

AI can significantly increase productivity and profits in a business by automating time-consuming tasks.

The presenter has personally experienced a halved workload and increased profits by integrating AI into their business operations.

The APT framework is introduced as a step-by-step process to identify and leverage AI for business improvement.

Assessment is the first step in the APT framework, which involves taking inventory of business processes and revenue streams.

Fulfillment, marketing, sales, and operations are identified as the four key systems within a business to analyze for AI integration.

The 80/20 principle is applied to prioritize tasks that have the most impact on business value.

Planning involves creating a strategy for how AI can take over identified tasks based on their standard operating procedures (SOPs).

An example of using AI to create SOPs is provided, showcasing a practical application of the technology.

Futurepedia and Future Tools by Matt Wolf are recommended as resources for finding the right AI tools for specific business tasks.

A detailed example of automating the process of transcribing, summarizing, and following up on client calls using AI is presented.

Zapier is used to automate the workflow between different AI tools and business messaging platforms like Slack.

The importance of testing the AI implementation and making continuous improvements based on performance data is emphasized.

Training the team on how to use and monitor AI tools and automations is crucial for successful integration and maintenance.

A multi-step training process is outlined to ensure team members understand the context and functionality of AI systems.

The APT framework is positioned as a holistic approach for strategic planning and enhancing business efficiency through AI.

Continuous repetition of the APT framework is advised to keep identifying new opportunities for AI integration and automation.

The ultimate goal of AI integration is to free up time for higher leverage activities and personal pursuits.

Transcripts

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so you're thinking about using AI in

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your business and that's great you

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absolutely should be thinking about it

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because let's face it AI can help you

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10x your productivity free up a ton of

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time for you and also help you increase

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your profit in your business but without

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a clear plan for how to integrate AI

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into your business you risk losing a ton

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of time energy and money I'm a seven

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figure online business owner and for the

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past year I've been using AI in my

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business and as a result I've cut my

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work in half and my profits have

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increased significantly thanks to AI now

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handling my timec consuming busy work

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for me so today I want to share with you

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the simple step-by-step process that

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I've created to identify timec consuming

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and repetitive tasks in my business

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bottlenecks and profit leaks then

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leverage Cutting Edge AI to fix them

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this process will also help you find the

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right tools to use in the business like

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maybe you don't even need to pay for

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chbt for what you do in your business I

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call this process the APT framework

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aptt so let me break down this framework

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for you right now okay so the a in our

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apt framework stands for assess and what

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we're doing here so if we're looking at

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the APT framework in sort of a pyramid

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standpoint we have to start at the

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bottom right and we're working our way

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up in order to get to our to our freedom

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so we here we are as the business owner

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and we're working towards that freedom

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of getting these tasks and busy work and

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and such off our place so the A is for

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assess so this is where we really want

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to look at our overall business and

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determine what the core workflows the

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processes the revenue streams the

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customer interactions that you have or

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do in your business it's best to kind of

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take an inventory and I like to start

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with a you know just a brain dump of

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everything that you can think of that

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you do in the business everything from

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you know this is how we acquire a c

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customer this is what we do when we get

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a customer this is how we handle our

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email this is how we do onboarding for

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our clients these are our four revenue

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streams what are they what makes up

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those revenue streams how do people pay

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us this sounds like a lot and I mean

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this is really going to be dependent

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right on the size of your business I

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mean if you're a oneperson show and

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you're keeping your business really

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simple this whole process could take you

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like an hour but if you're a much bigger

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business with with a bunch of different

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revenue streams a huge team this could

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take you several days if not several

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weeks to do what I like to do is and and

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this is really especially helpful when

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you maybe get stuck on this step so

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every business has four

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systems four systems and they are

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fulfillment and I'll explain each one of

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these here in just a second

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fulfillment

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Marketing sales and then

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operations and how I like to look at

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each of these four system so fulfillment

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I see I look at fulfillment as the most

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important system in your business

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because these are your paying customers

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fulfillment simply means when somebody

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gives you money

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what does the process look like after

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they give you money so they pay you with

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their credit card and then you know

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maybe they get an

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email with onboarding or login

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instructions or next steps and it might

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be maybe it's a series of emails right

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and so it's the Fulfillment system is

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essentially what happens after somebody

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becomes a paying customer what are all

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the steps and obviously this is going to

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be you know dependent on what you're

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selling if you're selling a membership

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then that's the onboarding process and

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really break down the onboarding process

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meaning what emails do they get what are

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we wanting them to do um you know how

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many emails Etc if you sell a an online

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course it's probably going to they're

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probably going to get an

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email uh letting them know of their

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login credentials maybe there's a

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community involved if you're selling an

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actual physical product you're letting

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them know about shipping and and all

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this other stuff right so the

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Fulfillment again I look at that system

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as the most important aspect of your

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business because they're already paying

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customers so what does that system look

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like okay now the next system is the

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marketing system the marketing system is

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you probably you know are guessing what

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that is this is how how do we attract

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people to our business Do you have a

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podcast do you have

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a um do you have a a you know maybe a

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YouTube

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channel maybe you have maybe you do

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ads maybe you do um guest podcasting so

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basically you want

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to list all these things

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out for how you attract maybe you have a

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book how you attract people to your

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business and so if you have a if you do

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guest podcasting for example

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cool you hopefully have a process for

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how you go about getting on other

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podcasts if you do your own podcasts you

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probably have a system or process for

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how you do your podcast okay so that's

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you want to just basically list out what

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those things are how do you attract

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people to

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your business right and so if you have

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an email list great I would put put that

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down but it's also how do you get people

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onto your email list then we have sales

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and this is where you know we are

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turning those leads if you will from

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from the Marketing System into paying

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customers so how do you do this what are

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those things that you do to turn your

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leads into paying customers maybe you do

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you know maybe you do an email

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funnel

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maybe you do ads to a sales page you

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know direct to

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sale maybe do

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webinars etc etc hopefully you don't

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have too many of these so if you are you

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know if you're less than a million

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dollars in Revenue hopefully you have

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one Marketing System One sales system

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and you've got your fulfillment system

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where you are keeping your customers

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happy the simpler the better but if you

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have you know if you're a $10 million

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business you might have multiple uh

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marketing channels the idea here again

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is just to get them down brain dump them

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and then we start to break down okay

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well we do an email funnel okay great

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how do we get people into the email

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funnel thus the marketing then once

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they're in the email funnel how are we

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moving them towards a sale these are all

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the systems in your business then the

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fourth system is operations operations

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are the systems and

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processes and the the

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team right my my um my my drawing of

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people is I mean unmatched um but this

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is what are the systems and processes

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and team that we need in place to

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support the Fulfillment the marketing

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and sales systems right and so usually

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when we are going to be implementing AI

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into our business we're not starting

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generally with our operations okay now

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there's things that we can do in within

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operations like create an sop for

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example that AI makes super super simple

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but again we are going to be looking for

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different ways and that's what this

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whole uh framework teaches us is where

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do we start implementing AI into our

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business okay so that's the a in our apt

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framework where we are assessing taking

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inventory basically of everything that

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we do in the business okay so the next

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letter in our apt framework is the first

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p and this one stands for prioritize so

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as we you know we've done our

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assessment now we want to look at

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everything that we've just

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identified in our assessment phase and

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we want to prioritize which of these

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tasks and

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processes that we have just uncovered

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essentially would be most impactful to

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get off of your plate first but here's

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the key in the assess phase of the

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framework we hopefully wrote down a

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whole bunch of things which can feel

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really overwhelming right

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and by the way if you were the CEO of

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your business you can have somebody on

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your team maybe your right-hand person

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your integrator your operations person

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they can be doing all this for you right

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and then at the end of this framework

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then they're just um suggesting to you

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the the the findings from their their

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work through this right the key here is

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it can be really overwhelming when you

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have gone through the assessment phase

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and you've got a whole bunch of things

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all the systems and processes that

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go into running your business the key

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here in the

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prioritize stage of our framework of

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this process here is try not to look at

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everything in your business because

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again it can get really overwhelming the

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idea here is to use the 8020

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principal and for if you're not familiar

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with 8020 principle it's just basically

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saying that 20% of what you do accounts

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for 80% of the results and so in this

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case here 20% of the tasks that you do

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in the business very likely deliver 80%

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of the value from your business right so

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if you have multiple revenue streams for

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example 20% of those revenue streams

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take up 80% or make up I should say 80%

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of the overall

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Revenue in the business so if you're

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following the if you're doing this 8020

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exercise you should end up with three to

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five of these core

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workflows Revenue you know

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processes from the assess phase now it's

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not so overwhelming you're just looking

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at the top three to five of these core

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tasks if you will that you do in the

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business that are making up 80% of the

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value that you deliver in the business

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and as I'm determining you know going

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through the 8020 process here I like to

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look at things that are in the business

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that are keeping me from focusing on my

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highest leverage activities as the CEO

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so for example creating this video for

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you so what are the things that are

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going on in my business that are keeping

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me from delivering on and working on my

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highest leverage tasks these are the

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things that just drain me and it's the

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drudgery of that work that I just can't

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stand right especially when things take

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me a long time and drain the energy out

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of me those things are going on this

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three to five core things that I'm

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identifying they're definitely going on

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that that list right similarly what are

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the things if you have a team what are

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the things that your team is working on

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or that your team is doing that is

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keeping them from doing their highest

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value work in their role these are great

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targets for AI to automate with uh AI

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the things that are keeping you and your

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team from doing your highest leverage

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activities in the business these are

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prime targets to automate with

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AI okay so the next p in our apt

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framework stands for plan now we're

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really getting into to you know we've

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done sort of the nitty-gritty if you

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will of figuring out what we're going to

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be uh getting off our plates those timec

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consuming and repetitive tasks that are

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going to free up when when we get AI to

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do these things that are going to free

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up our time now we need to plan based on

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what we've just uncovered in the

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prioritization phase of this process

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here so based on what you have just

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prioritized you want to use the

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processes for a accomplishing those

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tasks I.E the Sops look I know Sops

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standard operating procedures are total

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pain in the butt to do they don't have

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to be here's a quick little tip just

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record yourself doing whatever task that

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you've identified if you don't already

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have anop for it just record yourself

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with loom to doing the doing the task

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and as you're recording yourself you're

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you're screen sharing and recording

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you're just talking through what you're

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doing then what you can do is you can

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take that video you can transcribe the

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video using like Riverside transcription

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which is totally free take that

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transcription put it into

play14:14

chbt and ask it to make an sop for you

play14:17

out of it and that simple process works

play14:19

really really well it it can give you a

play14:22

very accurate sop step by step boom

play14:25

you've got your sop so now that you have

play14:29

identified the tasks that you want to

play14:32

get off your plate you look at the Sops

play14:34

for them now based on the Sops you want

play14:38

to look at and create a plan of how you

play14:41

might apply AI to take over those tasks

play14:46

for you I just gave you a perfect

play14:48

example of how you might use AI to

play14:51

create an sop it was a few different

play14:54

steps so you could get super meta with

play14:57

it right and say okay here an sop for

play15:00

how to create anop and you would list

play15:03

out the steps that you would that you

play15:04

would do for how to create an sop well

play15:08

we just took those steps essentially and

play15:11

used Loom to record yourself walking

play15:15

through the process get the

play15:17

transcription using Riverside

play15:19

transcription again it's free and then

play15:21

put that in the chat TPT and you've got

play15:23

theop and I didn't mean to rhyme that

play15:26

but now that's t a process that could

play15:28

take you or somebody on your team an

play15:30

hour is now taking literally the length

play15:34

of time that it took you to record the

play15:36

video because the the other two process

play15:38

the other two steps take a matter of

play15:42

minutes now the implementation on this

play15:45

as you plan for AI might be specific

play15:50

prompts for Chachi BT or Claude or or

play15:53

what have you it might be an automation

play15:56

chain in zappier or a combination of

play16:01

these things right and so which

play16:04

inevitably brings up the question of Are

play16:07

there specific AI or automation tools

play16:11

that tend to work really well for

play16:16

typical online business tasks now I just

play16:18

gave you an example for creating an

play16:21

sop in a second here I'm going to take

play16:24

you through uh if you're an online coach

play16:27

for example or you do calls maybe with

play16:30

clients that you are recording them on

play16:33

zoom and then you need to send follow-up

play16:35

notes I'm going to walk you through a

play16:37

simple process for how we're going to do

play16:39

how how are we going to take the APT

play16:40

framework and implement it for sending a

play16:45

call summary or bullet points action um

play16:49

action items or takeaways deliverables

play16:52

from a recorded meeting that you have

play16:54

with somebody and we're GNA we're going

play16:56

to automate that whole process which CU

play16:58

that could be super time consuming right

play17:01

but we'll come to that in just a second

play17:02

there are two websites that I like to

play17:04

refer to a lot if I'm trying to figure

play17:07

out what AI tool might help me

play17:10

accomplish you know XYZ task or tasks

play17:14

the first tool is called futurepedia

play17:18

doio and as you can see here it has

play17:21

5,000 AI tools over 54 categories so you

play17:27

can either start typing in something

play17:29

like

play17:31

transcription and it will bring up all

play17:34

the tools that help with transcription

play17:37

here they are right here or you can

play17:40

search by category so you can click on

play17:42

the all categories and you could look at

play17:44

productivity tools or video generators

play17:46

or whatever it is that you're looking

play17:48

for so that is future pedia you just

play17:51

type in whatever it is that you're

play17:52

trying to accomplish and it'll show you

play17:55

the tools that could help you the other

play17:58

tool or the other site I like um is

play18:01

Future tools by Matt wolf it's very

play18:04

similar

play18:06

to to uh future pedia uh it has

play18:10

2500 tools and you can either you know

play18:15

self- select you know I want to know all

play18:17

the marketing tools uh it's a little

play18:19

quicker and you click that and then it

play18:22

shows the different marketing AI tools

play18:24

that you can use or you can do the exact

play18:26

same thing you can type in you know SEO

play18:30

like it says and it'll pull up all of

play18:32

the uh SEO tools now notice it is

play18:35

showing the number of so it's 119 tools

play18:39

that are SEO related now you can also uh

play18:44

use this filter system here by either

play18:47

the newest one or the most upvoted

play18:50

people you can see here with a little

play18:52

arrow people upvote it um so these are

play18:56

some really effective tools to use when

play19:00

you if you don't know what AI tool um

play19:04

can you know best handle the task that

play19:07

you're looking for just come over to

play19:08

Future tools or future pedia and search

play19:12

on whatever it is that you want to try

play19:14

to get off your plate and it can be

play19:15

super helpful for you so let's look at

play19:18

an

play19:19

actual business example that many online

play19:22

businesses experience that we can take

play19:26

the APT framework here and completely

play19:29

automate it and so by doing so you are

play19:32

saving

play19:33

potentially hours each time you have a

play19:36

call and need to do this task and that

play19:38

task is you have a call with a client

play19:43

you do a client call or maybe it's a

play19:47

potential client call from that call

play19:51

it's your job as the either the coach or

play19:55

the salesperson or whatever it might be

play19:58

to follow up with them via an email or

play20:02

maybe you're sending them a slack

play20:04

message if they're a client but if

play20:05

they're a you know a potential um sales

play20:08

lead then you're going to follow up with

play20:10

them via email and you want to obviously

play20:13

directly mention um and Link back to

play20:17

essentially things that you talked about

play20:18

in the call but maybe you've had you

play20:21

know seven coaching calls today or maybe

play20:24

you've had seven sales calls today and

play20:27

you're like I don't remember

play20:28

what I talked about in the first call

play20:32

and I need to follow up with them so

play20:34

what happens is a lot of

play20:36

people um have to go back and listen to

play20:42

the call or re rewatch The call or maybe

play20:45

you have somebody on your team doing

play20:48

that for you and giving you notes or

play20:49

what have you well this process I'm

play20:52

about to share with you is going to can

play20:54

automate the entire process right so

play20:57

your you have your call and most calls

play21:00

are done on Zoom right well there is a

play21:04

an AI tool called

play21:07

fathom which is both free and they have

play21:10

a paid version the paid version monthly

play21:13

I think is like $19 or something like

play21:15

that but what fathom allows you to do it

play21:18

allows you to

play21:21

transcribe it'll

play21:25

also um it'll summarize

play21:32

it'll allow you to like highlight key

play21:36

points in your calls okay but that's not

play21:40

why I I I like using fathom for for this

play21:43

and I'll explain why here in in just a

play21:46

second so now we've got fathom and we've

play21:51

got our we have our call we've got our

play21:53

you know we've got our recording of the

play21:55

of the call with fathom this is where we

play21:58

ask chat PT for the

play22:03

summary action

play22:08

items deliverables basically anything

play22:10

that you

play22:13

want from the call so if you are you

play22:18

know if if this if this was a sales call

play22:21

maybe the person brought up objections

play22:23

on the call well you can ask

play22:26

chbt to list out

play22:30

objections that the person was you know

play22:33

was saying so that you can clearly

play22:35

address them in your follow-up email

play22:38

maybe they didn't even bring up

play22:40

objections well you can ask chat TBT

play22:42

what potential objections the person uh

play22:46

might have based on the transcription of

play22:48

your call so that you could address

play22:51

those um get get in front of them and

play22:54

address those in your email so so then

play22:58

what you can do

play23:01

is you can have your summary

play23:08

whatever redo that part

play23:13

again so then once chat CPT does its

play23:16

thing then you can have it sent to

play23:20

wherever you want so what I like to do

play23:22

in my business is have this slack to

play23:25

me so I have a specific specific

play23:29

channel of coaching call I forget what

play23:33

it's called like coaching call notes or

play23:36

something like that so you have a

play23:39

specific

play23:40

channel that the notes and summary and

play23:44

action items from Chachi BT are sent

play23:46

directly to

play23:48

slack and then what I can do obviously I

play23:51

get the notification in slack and so

play23:54

then it's then it's

play23:56

review

play24:00

I'm going to do that last part

play24:13

again then once I get the the notes the

play24:16

next step is to review those notes

play24:19

because I don't want to send I don't

play24:21

want to automatically you could

play24:23

automatically send the notes that Chachi

play24:25

BD put together for you directly to your

play24:27

client or have it generate an email

play24:30

followup but this is where it's really

play24:33

important you've got to have a human

play24:35

review this before anything gets sent

play24:38

out um externally so this is where I'm

play24:41

looking in slack I I get the message

play24:44

with the summary I want to review it and

play24:47

this is where you can either write your

play24:52

email at this point based on all the

play24:55

notes that chbt just put together for

play24:58

you and um summary and and all that

play25:02

stuff so review and then

play25:05

email or slack or however you

play25:09

communicate with your client maybe you

play25:12

communicate with them on Voxer or

play25:14

Whatsapp or what have you well once

play25:16

you've edited if necessary the review

play25:18

that chat gbt did for you then you can

play25:21

send it over to them however you

play25:23

communicate with them so

play25:25

or now this is getting a little bit more

play25:28

advanced here if you are going to use

play25:30

this summary to write a follow-up email

play25:35

for you you

play25:37

could come back to sending the edited

play25:43

review and send it back to chat

play25:46

CPT to write the email for you now that

play25:51

is getting a lot more

play25:53

advanced but that's absolutely possible

play25:56

and and really isn't n that hard to do

play25:58

now you might be asking well Rick how do

play26:00

I do all of this stuff and the tool that

play26:04

I that I use to do these things in my

play26:08

business is

play26:10

zapier and I want to show you an example

play26:13

of what this simple workflow can look

play26:15

like over inside of

play26:17

zapier inside of zapier this automation

play26:21

looks like this it's three steps so you

play26:24

create a new zap the trigger is exactly

play26:27

what it says here get new meeting

play26:28

transcription from fathom so as I

play26:32

mentioned fathom is attached if you will

play26:34

to your Zoom when your call is done

play26:39

fathom finishes the transcription and it

play26:41

will live the transcription is living

play26:42

inside of fathom so you basically just

play26:45

connect your fathom account

play26:48

to uh to zapier now just a key Point

play26:51

here you do need to pay I I think it's

play26:54

the pro version of fathom in order to

play26:57

connect the API basically connect

play27:00

zappier to to Fathom I think it's like

play27:02

$18 a month so that is the first step

play27:06

the Second Step as you can see here send

play27:08

the transcription to chat gbt for

play27:13

summarization so in the first step it's

play27:15

grabbing the transcription the Second

play27:17

Step it's sending that transcription

play27:19

over to chat TBT and this is where uh

play27:23

the meat if you will is of the

play27:26

automation and this is where you're

play27:28

going to have to do the most testing so

play27:31

once you've connected your uh chat GPT

play27:35

to to uh zapier you want to click on the

play27:39

event you're choosing a conversation

play27:41

this is how you would you know this is a

play27:43

chat basically choose conversation come

play27:46

down to your account make sure that you

play27:48

are connected to the right account here

play27:50

in chat TPT or here in zapier and then

play27:54

this is where you want to um set things

play27:58

up right and by by set things up this is

play28:01

where you are putting your uh prompt in

play28:06

to summarize the transcription

play28:09

tell Chachi BT that you want you know a

play28:12

list of action items the list of

play28:14

deliverables or you know the objections

play28:17

that were made in the call what um what

play28:21

have you and so just a couple of um of

play28:25

tips here so for the user message um

play28:29

what I would do so these fields here are

play28:32

where you are telling chat GPT what you

play28:36

want it to do this is where you're

play28:37

choosing the chat gbt model so as you

play28:40

can see here uh for me it's defaulting

play28:42

to 3.5 turbo um but you know I might

play28:46

choose chat GPT 4 for example and then

play28:50

you want to scroll down here um the

play28:53

assistant name you can just leave it

play28:55

assistant uh for the for the assistant

play28:57

instructions here this is the prompt

play28:59

this is where you're telling it what you

play29:01

want it to do meaning I want you to

play29:03

summarize um include bullet points of

play29:06

acms deliverables this is the probably

play29:09

the most important part of your entire

play29:12

automation because chat gbt is taking

play29:15

that transcript and doing the summary

play29:17

for you and including in that summary

play29:20

whatever it is that you want to do like

play29:22

you know like the bullet point the

play29:23

action items um potential objections or

play29:27

actual objections from the call um Etc

play29:31

so I would do the temperature by the way

play29:33

it's uh between 0 and two the lower the

play29:36

number the more actual accuracy that

play29:40

it's having like it's it is what it it's

play29:43

it's not making anything up or being

play29:45

creative in any way I would set the uh

play29:47

temperature to

play29:49

zero um and then uh for the user message

play29:54

again I didn't for this example here I

play29:56

didn't connect um fathom but you know

play30:00

you can say you can tell um you can tell

play30:03

chat

play30:04

gbt what you wanted to how you wanted to

play30:07

act meaning like you are a world class

play30:11

assistant and then down here in the

play30:14

assistant instructions this is where

play30:16

you're telling it actually what you want

play30:17

it to do and again once it has done that

play30:21

summary it's going to send the summary

play30:24

to slack and it's going to send it to a

play30:27

channel that you designate and so once

play30:30

you have this all set up you are testing

play30:33

this zap and this is where you are

play30:35

determining am I getting the right kind

play30:38

of output in that summary that I want if

play30:41

you're not you're coming back to this

play30:44

second step here where you're Sting the

play30:46

transcription of chat CBT and you are

play30:49

editing and improving the prompt that

play30:53

you're asking CH that you're using for

play30:55

Chachi BT so we have l literally just if

play30:57

you were to do this whole process on

play31:00

your own right so you have your client

play31:04

call the the zoom recording then if

play31:06

you're going to go back and review it

play31:08

watch it again take notes on it

play31:11

depending on how on the call is I mean

play31:12

this could take you several hours to do

play31:15

this process right here all you have to

play31:18

do and you're also going to be a lot

play31:20

more present on your call whether again

play31:22

whether it's a sales call or a coaching

play31:24

call you're going to be way more present

play31:26

because because you're not frantically

play31:28

writing notes or or typing notes or

play31:30

anything like that you are fully present

play31:33

and the AI and the automation is doing

play31:36

all of the heavy lifting for you after

play31:39

the call so this whole process here is

play31:42

completely automated and is going to

play31:44

happen in like five minutes if that I

play31:48

mean I would say not even not even that

play31:50

so you hang up on your call and this

play31:54

automation starts and you're going to

play31:56

have a message within slack in a matter

play31:59

of probably two minutes then you review

play32:03

it if it's good then you get to send it

play32:06

out or you could add an extra step

play32:08

inside of CH uh inside of zapier using

play32:12

chbt to write the actual sales email

play32:16

followup um to your potential client so

play32:21

we've just taken a process that is

play32:25

really tedious takes a long long time is

play32:28

taking us away from the most important

play32:31

activities in our business I.E actually

play32:35

getting on a call with our coaching

play32:37

clients or sales

play32:38

prospects um and and allowing

play32:42

us and freeing up a ton of time for us

play32:46

to be able to spend our time on on those

play32:48

most important things okay the next

play32:50

letter in our apt framework is the first

play32:53

T and this is where we want to test

play32:57

we're getting a lot closer to that

play32:59

freedom Point um at the top of our

play33:02

pyramid so this is where you want to

play33:04

test right so we want to test our

play33:07

implementation of this whole process for

play33:09

example to see how well it actually

play33:13

completed the task that we that we want

play33:16

right and identify areas for improvement

play33:20

so for example maybe the breakdown here

play33:25

is in

play33:27

you know uh chat TBT maybe it's like

play33:31

this is the the breakdown and the

play33:33

summary the that you know the action

play33:35

items deliverables doesn't it the the

play33:37

prompt that you've set up inside of

play33:39

zapier with chat TPT needs to be

play33:42

improved okay well you have to let this

play33:45

you have to test it out in order to see

play33:47

the results and that way you can go back

play33:50

and make changes to it accordingly now

play33:53

the idea here in the in the test phase

play33:57

is to continuously track the performance

play34:01

of this AI ification as I like to call

play34:04

it of the different systems that you are

play34:07

applying AI to so again in this process

play34:10

here we are continually tracking the

play34:13

performance of this process here that

play34:15

we've put together and we're looking at

play34:17

the impact that it has on the business

play34:21

so as I mentioned in the previous step

play34:23

there this whole process if you did it

play34:25

manually it maybe it takes you two

play34:30

hours and then with the automation that

play34:35

we've just that we've created here maybe

play34:37

it gets down to five

play34:40

minutes well that's huge Time Savings

play34:43

obviously right and so the idea here is

play34:46

to collect the data as you are doing

play34:49

this and seeing the type of impact that

play34:52

it has on your business because if you

play34:54

saved yourself almost two hours a Time

play34:57

that frees up two hour that's a lot of

play34:58

time to be freeing up and so now you can

play35:01

analyze the results and make informed

play35:03

decisions and improvements based on what

play35:05

you have created and the idea here is to

play35:09

continue to refine the system as you

play35:12

measure its you know impact that it's

play35:16

having for you on the business and its

play35:22

Effectiveness so going back to that

play35:25

system Maybe going back to what I was

play35:27

talking

play35:29

about going back to that system and REM

play35:32

mentioning so maybe in in this part of

play35:35

the process right here where you are

play35:38

sending an email to your you know if

play35:41

you're doing sales calls well maybe

play35:44

you're like oh this process is really

play35:45

good it's saving me a bunch of time but

play35:47

I would love it if chat GPT could

play35:49

actually create a the uh sales follow-up

play35:54

email for me based on the the summary

play35:57

and action items and objections and

play35:58

everything that chat GPT created in this

play36:01

step up here and you're like oh that

play36:04

could save me an additional 30 minutes

play36:07

of writing however long it takes to

play36:09

write an email so that's something that

play36:11

you're like all right I can make an

play36:12

improvement there and it would have much

play36:15

greater impact and Effectiveness on this

play36:19

this entire process and the overall

play36:22

business and free up even more of my

play36:24

time so the idea here is to look at the

play36:26

fun functionality of this new system

play36:28

this new process that you've created

play36:31

that is now Automation and Ai and does

play36:34

the automation work as intended from you

play36:38

know point A to point B does it work yes

play36:44

great we can continue to impr continue

play36:47

to Monitor and again as necessary

play36:49

improve or we can move on to the next

play36:51

step which we'll talk about here um in a

play36:55

second yeah the other thing too is like

play36:57

like we talked about before are the

play36:59

results that are coming into the slack

play37:01

channel are they accurate are they

play37:04

usable and make changes

play37:08

accordingly I would recommend doing this

play37:11

you know if you're doing this process

play37:13

right here for sales calls or client

play37:17

calls I would probably do this for a

play37:19

week's worth of of calls and that means

play37:24

you are running this system

play37:27

measuring the effectiveness of it how

play37:29

accurate are things and you're really

play37:32

giving it ample time now if you only

play37:33

have like one call a week you're

play37:36

probably G to you want to give it more

play37:38

time than that but if you're having

play37:39

several calls a day or maybe several

play37:41

calls in a week give it ample time to do

play37:46

a do a really solid test on it okay and

play37:50

before you roll this process or this new

play37:52

automation out to your team or maybe

play37:55

this is a client facing automation that

play37:57

you are um that you're doing before

play38:00

making it you know external to any

play38:03

clients or even rolling it out to your

play38:04

team if you have one I would give it a

play38:07

solid

play38:08

month of implementation testing looking

play38:13

at seeing where improvements can be made

play38:15

and the effectiveness of the outputs

play38:18

before you know doing any kind of of

play38:20

roll out now just because you you know

play38:23

roll it out to your team or you make it

play38:25

client facing does mean you sto testing

play38:28

you're always wanting to implement some

play38:30

form of checkpoint if you will to see

play38:35

how well it's performing right because

play38:38

as an example new models for example of

play38:40

chat GPT come out so maybe the prompt

play38:43

that you created isn't as effective as

play38:47

it once was so you want to make sure

play38:48

that you're monitoring it um on a on a

play38:51

regular basis and I say regular basis

play38:54

every couple of weeks to to make sure

play38:58

that the output is still impactful and

play39:02

accurate and effective for

play39:04

you okay we've reached the last T in our

play39:07

apt framework and this is where we

play39:12

teach to our team this is where we're

play39:16

getting this automation that we've built

play39:19

off of our plate that the team is

play39:21

actually running this process for you

play39:25

okay yeah idea here is that your team

play39:28

should understand the how the AI tools

play39:32

work and the

play39:35

automation so maybe that is you know

play39:38

they would want to understand for

play39:41

example fathom they they want they want

play39:44

to understand chat TPT and the prompt

play39:46

that you've created inside of chat TPT

play39:48

you want to they want to understand

play39:51

zapier and how the whole automation is

play39:54

set up the team needs to be be aware of

play39:57

these things so that they can be

play39:58

monitoring the the automation as you go

play40:02

and then making adjustments accordingly

play40:04

based on knowing what you know how this

play40:07

is how this is actually working and we

play40:10

do this by providing them training and

play40:13

resources to ensure their proficiency

play40:17

now when I'm training somebody on my

play40:19

team I kind of like to follow um another

play40:22

process here and so the first step in in

play40:25

training that I like to follow with my

play40:27

team is to do that screen share do the

play40:31

screen

play40:32

recording um that I was talking about

play40:34

before so as I'm going through a process

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I.E how I take a transcription from um a

play40:42

video

play40:46

or I'm going to start that you know the

play40:49

first step in

play40:52

this in the first step in How I Like To

play40:55

Train people on my team team is to

play40:57

record that loom

play41:01

video of me doing the task whatever

play41:04

whatever it is so in this case here I am

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recording a loom video of the entire

play41:12

process that we've set up inside of

play41:16

zapier and I'm just going through it

play41:18

step by step remember the key here too

play41:21

is to talk through as you are uh

play41:24

recording it then the second step once

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you've got your loom recording of the

play41:29

process and with the explanation is to

play41:32

get on a

play41:33

call you know get on

play41:35

Zoom with your team member or team

play41:39

members and then take them through that

play41:41

Loom so you're getting pretty meta here

play41:44

but explain the loom explainer video so

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you're showing them the video then

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you've got a choice here this is where

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you can have them look you know talk you

play41:56

through the process right on the call so

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they're basically showing they

play42:01

understand what you've just shown them

play42:04

um and then or you can just simply show

play42:07

them how things are set up and how to

play42:09

measure its Effectiveness that's really

play42:12

really key here in this test phase of

play42:15

the APT framework okay then after the

play42:20

call uh they want you want them to do it

play42:25

themselves

play42:27

so the idea with this here is basically

play42:30

after the call you want them to go into

play42:34

zapier for example and talk you through

play42:38

how things are set up and where how and

play42:44

how to measure the effectiveness of that

play42:47

automation okay so they're recording

play42:49

themselves now of talking through the

play42:54

automation that has been sent up so what

play42:56

you're doing here with this multipl step

play42:58

process is you are ensuring that they're

play43:00

fully understanding what they need to do

play43:04

in their role and they're understanding

play43:06

the context of what it is that they're

play43:09

doing right so they're looking at this

play43:11

automation why it's important how it

play43:13

works how to measure the effectiveness

play43:15

and you're doing it in multiple steps so

play43:17

it's repetitive for them and hopefully

play43:20

they're learning through this

play43:24

repetition so they do it the themselves

play43:27

they report back to you with any

play43:30

questions hopefully they're also

play43:31

recording or sending back that loom

play43:33

video to you for you to review it and

play43:37

then you give feedback if necessary if

play43:40

there's no feedback uh given they're now

play43:43

doing it

play43:54

themselves so this is a tedious process

play43:57

for teaching your team however it's the

play43:59

whole idea of do the work upfront first

play44:02

that's the timec consuming stuff like

play44:03

everything that you that we're looking

play44:05

at

play44:06

here and once you get it off your plate

play44:09

now we've reached the top of our pyramid

play44:13

where we have our freedom right we have

play44:17

successfully implemented an

play44:20

Automation and using AI to get something

play44:23

off of our plate and now now that we've

play44:26

successfully gotten a a whole core

play44:29

process or core you know task off of our

play44:33

plate we've automated we've used AI in

play44:35

the process we've tested it we've now

play44:38

taught it to um our team or somebody on

play44:41

our team and they are now owning that

play44:44

process the idea here is to to continue

play44:47

to repeat this apt framework in our

play44:51

business and go through each of that you

play44:53

know the three to five things that we

play44:55

ident identified um in the

play44:58

prioritization phase to to continue

play45:01

getting things off of our plate to free

play45:04

up more of our time so that we can be

play45:06

spending our time on you know higher

play45:09

leverage activities spending time with

play45:11

our family spending time EXT whatever it

play45:12

is that you want to do the idea is to

play45:14

continue this apt

play45:16

framework throughout your

play45:19

business and it's this framework that

play45:21

gives you the holistic approach for

play45:23

understanding where opportunities exist

play45:26

in your business for strategic planning

play45:29

for careful implementation and enhancing

play45:32

efficiency and workflows in your

play45:34

business through AI thank you so much

play45:37

for watching if you like this content

play45:39

then I would invite you to subscribe to

play45:40

the channel give it that thumbs up and

play45:42

I'll see you in the next video

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