Conflict Resolution

Summary

The video script delves into the complexities of conflict, highlighting the common avoidance behaviors and the emotional toll it takes. It introduces a simple definition of conflict as an unmet need and outlines a pathway for resolution, emphasizing the importance of expressing this need and negotiating if it can't be met. The script warns against bypassing these steps, which can lead to destructive behaviors like sulking or aggression. It suggests involving a neutral third party for mediation in severe cases and offers a free consultation for conflict resolution strategies.

Takeaways

• 😟 Conflict is difficult to deal with because it often involves emotional stress and can lead to avoidance or unhealthy reactions like aggression or withdrawal.
• 🏃‍♂️ People commonly avoid conflict, using tactics like walking away, getting upset, or even experiencing physical symptoms to evade直面 confrontation.
• 🤔 Denial is a common issue in conflict resolution, with many people smoothing over problems or ignoring them, leading to unresolved issues.
• 🗣️ Conflict is defined as a situation where one person's need is not met by another, often starting small and escalating if not addressed.
• 🔍 The first step in resolving conflict is to express the unmet need, which is often overlooked due to fear or avoidance.
• 🔄 If a need can be met, conflict can be resolved; if not, negotiation or conflict management techniques are necessary.
• 🚫 Most people skip crucial steps in conflict resolution, leading to behaviors like sulking, silent treatment, or aggression.
• 👥 Involving a neutral third party, such as a mediator, can be beneficial when conflict becomes too difficult to handle alone.
• 📚 Jeff Miller offers a conflict resolution Survival Guide for business leaders and provides free confidential consultations.
• 💡 The cost of unresolved conflict is high, both personally and professionally, emphasizing the importance of addressing and resolving issues promptly.

Q & A

Why is conflict difficult to deal with?

Conflict is difficult to deal with because it often involves emotional stress and can lead to negative behaviors such as avoidance, aggression, or even sickness. People may also avoid addressing the issue directly due to fear or discomfort.

How can good people turn into 'monsters' during conflict?

Good people may appear to turn into 'monsters' during conflict because the stress and emotions can lead to behaviors that are out of character, such as aggression, backstabbing, or gossiping, which are typically not associated with their usual good nature.

What is the most common way people deal with conflict?

The most common way people deal with conflict is by avoiding it. This can include walking away, getting upset, or even going on stress leave to escape the situation.

What does the saying 'denial is not a river in Egypt' imply about conflict?

The saying implies that denial is a common problem when resolving conflict. People often smooth over issues or avoid them, leading to unresolved conflicts that can persist for extended periods.

What is the definition of conflict provided in the script?

Conflict exists when one person has a need of another and that need is not met. This definition highlights that conflict often starts with small unmet needs that can escalate if not addressed.

What is the first step in resolving conflict according to the script?

The first step in resolving conflict is to express the unmet need. This is crucial for initiating a resolution process rather than avoiding or managing the conflict.

Why do people often skip the first two steps in conflict resolution?

People often skip the first two steps in conflict resolution because they are afraid and do not communicate with those who can address the issue, leading to the escalation of the conflict.

What does the management of conflict look like according to the script?

The management of conflict looks like sulking, withdrawing, getting sick, giving the silent treatment, backstabbing, gossiping, shouting, blocking, being aggressive, and getting angry.

When should a neutral third party be involved in conflict resolution?

A neutral third party should be involved when the conflict has escalated to a stage that is too tough, sensitive, or difficult to handle on one's own.

How can Jeff Miller assist with conflict resolution?

Jeff Miller offers a free confidential telephone consultation and provides a conflict resolution Survival Guide for business leaders, which can help individuals work out what to do next in resolving conflicts.

What is the cost of not resolving conflict as mentioned in the script?

The cost of not resolving conflict is high, as it can lead to ongoing stress, damaged relationships, and potential loss of productivity or business opportunities.