Our biggest AI release yet | ServiceNow Xanadu release

Summary

ServiceNow introduces its biggest AI release, Xanadu, designed to enhance business processes with AI-driven innovations. This platform empowers users across industries like IT, telecom, banking, insurance, and retail by integrating AI into workflows. Key features include AI agents, high-performance database RaptorDB, and tools like Now Assist for workflow automation. AI enables better data handling, customer service, and productivity, providing tailored solutions for businesses. The release emphasizes speed, scalability, and real-time insights, making AI accessible and actionable across sectors, driving transformation and efficiency.

Takeaways

• 🌟 ServiceNow's Xanadu release is the biggest AI upgrade yet, offering numerous innovations for businesses.
• 🌍 Platform releases are named after famous cities, and Xanadu represents the latest in the series, focused on AI advancements.
• 🤖 AI agents introduced in this release are designed to improve productivity across various business functions such as IT, customer service, and HR.
• 🚀 RaptorDB, a high-performance database, boosts transaction times by 53%, allowing for faster data processing and improved workflows.
• 📊 The platform integrates AI with workflow and analytics, enabling real-time insights and faster decision-making for users.
• 💼 ServiceNow is enabling businesses like Teleperformance, British Telecom, and TriMedX to reimagine processes using Generative AI.
• 💡 The platform offers out-of-the-box, industry-specific AI solutions for sectors like banking, insurance, telecommunications, and retail.
• 👩‍💼 AI agents assist employees by taking over repetitive tasks, enabling workers to focus on more strategic responsibilities.
• 🎯 Now Assist feature helps users of any data expertise level generate data visualizations through a conversational interface.
• 🔧 Integration Hub connects with external systems like Workday, allowing businesses to easily integrate AI workflows without coding.

Q & A

What is the name of the ServiceNow platform release mentioned in the video?

The ServiceNow platform release mentioned in the video is called 'Xanadu'.

Why is this release named 'Xanadu'?

ServiceNow names its platform releases after famous cities around the world in alphabetical order. 'Xanadu' is a famous historical city and a reference to both a UNESCO World Heritage Site and a 1980s movie with a popular disco soundtrack.

What role does Lauren McManamon have in the ServiceNow community?

Lauren McManamon is the Senior Developer Advocate at ServiceNow, responsible for representing and supporting the ServiceNow community.

What are the main goals of the innovations in the Xanadu release?

The main goals of the innovations in the Xanadu release are to help businesses put AI to work by improving workflow efficiency, enabling smarter decisions, and offering hundreds of new platform features for IT, customer service, HR, and software development.

What is the role of AI agents in the Xanadu release?

AI agents in the Xanadu release are designed to autonomously handle repetitive and less engaging tasks, freeing up employees to focus on more strategic work. They assist in tasks across IT, customer service, procurement, HR, and software development.

What is RaptorDB, and how does it improve the platform?

RaptorDB is a new high-performance database introduced in the Xanadu release. It improves overall performance by providing faster transaction times (up to 53% improvement), quicker query and analytics response (up to 27 times faster), and supports up to 3 times more transactional throughput.

What is the purpose of the Now Assist feature in the Xanadu release?

Now Assist is a feature that helps users generate data visualizations and workflows through a conversational interface. It simplifies the process of interacting with data and workflows without requiring coding or advanced data expertise.

How does Now Assist enhance collaboration with Microsoft Copilot?

Now Assist integrates with Microsoft Copilot to help users manage tasks directly from applications like Outlook and Teams. For example, it can assist with retrieving software policies, requesting licenses, and guiding users through company procedures, all without leaving Teams.

What industries benefit from the AI features in the Xanadu release?

Industries like banking, insurance, telecommunications, retail, and the public sector benefit from the AI features in the Xanadu release. These features are designed to address industry-specific challenges, such as card disputes in banking or claim processing in insurance.

What are some examples of how Now Assist helps in specific industries?

In banking, Now Assist helps speed up card dispute resolutions by generating summaries and suggestions. In insurance, it assists in reviewing complex claims. In telecommunications, it translates technical results for agents, and in retail, it supports store managers with omnichannel support and real-time issue resolution.