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Summary

The video script discusses the final phase of a change management process, emphasizing the importance of implementing changes to make them permanent and routine. It highlights the need for a combination of rational and emotional work, as well as the use of psychological and change management techniques. The process involves standardization, documentation, training, and monitoring to ensure the successful adoption of new procedures. The script also touches on the completion of improvement projects, documenting gains, and celebrating successes.

Takeaways

• 📈 Implementation involves making changes permanent and routine for those involved in the process.
• 🧠 The importance of psychology and change management is highlighted during the control phase to ensure adherence to new changes.
• 🛠️ A significant challenge in the control phase is maintaining the new changes among team members.
• 📋 A new process must be rational and justified, with clear communication on how it will function.
• 🎯 The control phase consists of three stages: standardization, training, and implementation.
• 📝 Standardization involves deciding on the new process and documenting it for communication purposes.
• 🏋️‍♂️ Training involves a series of planned activities to impart knowledge, skills, or attitudes to the team.
• 🚀 Implementation is the phase where the improved process is reintroduced to the process team and specialists move on to other projects.
• 📊 Documenting the gains and financial results achieved is crucial for the project's finalization and reporting.
• 🔍 Monitoring is necessary even after the specialists leave to ensure the process remains as intended.
• 🎉 Celebrating the project's success and learnings is an important part of the process improvement journey.

Q & A

What is the main goal of the final phase of the script's roadmap?

The main goal of the final phase is to implement changes, making them permanent and routine for the people working in the process.

Why is psychology important during the implementation phase?

Psychology is important because it helps in managing change effectively, addressing both the rational and emotional aspects of people during the transition to new processes.

What are the three phases of the implementation plan mentioned in the script?

The three phases of the implementation plan are standardization, training, and actual implementation.

What does standardization involve?

Standardization involves deciding on the new process, documenting it, and creating a standard operational procedure or work instruction to communicate the changes to the team.

How does the training phase ensure that people are prepared for the new process?

The training phase involves a series of planned activities aimed at imparting knowledge, skills, and attitudes necessary for the team to effectively adopt and utilize the new process standards.

What is the purpose of the implementation phase?

The purpose of the implementation phase is to put the improved process into action, transferring it to the process team and allowing the specialist to move on to another process.

What is the significance of monitoring after the specialist leaves the team?

Monitoring is significant to ensure that the new process continues to function as intended even after the specialist's departure, maintaining the quality and effectiveness of the changes.

What are some key components of a post-implementation review?

A post-implementation review should document the gains, present the financial results achieved, discuss the observations and lessons learned, and identify potential areas for improvement in future projects.

Why is celebrating the project's success important?

Celebrating success is important as it acknowledges the hard work and efforts put into the project, fosters team spirit, and motivates the team to continue striving for improvement.

What can be expected in the next session after the script's discussion?

In the next session, there will be a deeper exploration of the implementation plan, focusing on refining and enhancing the understanding of the process and its components.