Online Shopping: Tips for Seniors

Summary

This webinar tutorial introduces online shopping, highlighting its convenience especially during the pandemic. It covers a general guide on how to navigate and use online stores, with a focus on Amazon and Walmart, including searching for items, adding them to the cart, and checking out. The presentation also addresses concerns about grocery shopping during the pandemic, recommending services like Peapod and Instacart, and discusses Amazon Prime benefits for seniors. The webinar concludes with a Q&A session, providing practical advice for seniors new to online shopping.

Takeaways

• 🛒 Online shopping allows you to purchase a variety of items, including groceries, without leaving home.
• 🔍 Start by finding the online store's website, often through a search engine like Google.
• 📍 Use the search bar or categories on the website to navigate and find specific products.
• 🛍️ Add desired items to your online shopping cart for later checkout.
• 💳 At checkout, enter your credit card information and shipping address.
• 💳 Credit card companies typically offer protection if your information is stolen.
• 📦 Delivery times vary depending on the online store and their shipping capacities.
• 🔄 Always check the return policy before making a purchase.
• 🥦 For grocery shopping, consider services like Peapod and Instacart for delivery.
• 💰 Amazon Prime offers benefits like free two-day shipping, but it comes at a yearly cost, with discounted rates for certain individuals.
• 🥞 Amazon carries a wide range of products, including food, with the exception of fresh groceries, but offers delivery through Whole Foods in select areas.

Q & A

What are some popular online shopping sites mentioned in the webinar?

The popular online shopping sites mentioned include Amazon.com, Target.com, and Walmart.com.

How can you find the website of a store you want to shop from online?

You can use Google or any other search engine to search for the website of the store you wish to shop from.

What should you do once you find the item you want to purchase?

Once you find the item you want, you can place it in your online shopping cart and continue shopping or proceed to checkout once you're done.

What is the general process for completing a purchase online?

After adding items to your cart, click the 'Finish and Pay' button, enter your credit card information and shipping address, and complete the transaction.

What should you check before making a purchase?

Before making a purchase, check the return policy of the online store to understand their process for returns and exchanges.

How does the selection of products differ between Amazon and Walmart?

Amazon offers a broader range of products compared to Walmart, which may be more niche in what they provide.

What are Peapod and Instacart, and how do they relate to online shopping?

Peapod and Instacart are online grocery shopping and delivery services that specialize in bringing food and other grocery items directly to your home.

Does Amazon offer any discounts for seniors or those on Medicare/Medicaid?

Yes, Amazon offers a discounted rate of $5.99 per month for Prime membership to those on Medicare, Medicaid, or EBT.

Does Amazon sell food items?

Amazon sells non-perishable food items like canned or dried goods. For fresh groceries, Amazon offers delivery through Whole Foods in select areas.

What is the advantage of joining Amazon Prime for frequent shoppers?

Amazon Prime offers several benefits including free two-day shipping, access to two free Kindle rentals per month, and access to Amazon Prime streaming for a yearly fee of $129.

How can you contact the Tech Savvy Seniors for further questions or concerns?

You can contact them via email at [email protected] or visit their website at techsavvyseniors.org.

Outlines

00:00

🛍️ Introduction to Online Shopping

This paragraph introduces the webinar's focus on online shopping, highlighting its convenience and wide range of available products. The host, Nick, explains that popular websites like Amazon, Target, and Walmart allow users to purchase items from the comfort of their home, especially relevant during the coronavirus pandemic. The paragraph outlines a general guide on using online shopping, including finding the store's website, using search functions, adding items to the shopping cart, and completing the purchase process by entering payment and shipping information. It emphasizes the importance of checking return policies and the potential for credit card protection.

05:03

📱 Navigating Amazon and Walmart

This paragraph delves into the specifics of navigating and shopping on Amazon and Walmart. It guides users on how to find products by browsing categories or using the search bar, selecting desired items, and adding them to the shopping cart. The paragraph also explains the checkout process, including the options to 'add to cart' or 'buy now,' and the subsequent need to enter payment and shipping details. The main difference between Amazon and Walmart is highlighted, with Amazon offering a broader range of products, including food. The paragraph concludes with a brief mention of the next section, which will address common questions about online shopping.

10:04

🥦 Online Grocery Shopping and Amazon Prime

This paragraph addresses the question of online grocery shopping, recommending services like Peapod and Instacart for delivery, in addition to Amazon and Walmart. It explains how these services operate, allowing users to select from available stores based on their location and fill a virtual shopping cart. The paragraph also discusses the option of Amazon Prime, detailing its benefits such as free two-day shipping and access to streaming services. It mentions discounted rates for Prime membership for those on Medicare, Medicaid, or EBT. The paragraph concludes by answering a question about Amazon's food offerings, noting that while Amazon primarily sells non-perishable food items, fresh groceries can be delivered from Whole Foods in certain areas.

Keywords

💡Online Shopping

Online shopping refers to the act of purchasing goods or services over the internet, without the need to physically visit a store. In the context of the video, it is the primary method of acquiring products, especially during the coronavirus pandemic, and is exemplified by the use of websites such as Amazon, Target, and Walmart.

💡Website Navigation

Website navigation involves the process of moving through different pages and sections of a website to find specific information or products. In the video, it is crucial for users to effectively use the search bar and categories to locate the items they wish to purchase.

💡Shopping Cart

A shopping cart is a feature on e-commerce websites that allows users to select items for purchase and store them temporarily while they continue browsing. It simplifies the buying process by keeping track of the products a customer intends to buy.

💡Payment Information

Payment information refers to the financial details required to complete a transaction, such as credit card numbers, expiration dates, and security codes. In the video, it is a critical step in the online shopping process, where customers must provide this information to pay for their purchases.

💡Delivery

Delivery refers to the process of transporting goods from the seller to the buyer. In the context of the video, it highlights the convenience of having items ordered online brought directly to one's home, which is especially beneficial during times of social distancing.

💡Return Policy

A return policy is a set of guidelines provided by retailers that outline the conditions under which customers can return items for a refund or exchange. It is an important aspect of online shopping as it provides consumers with protection and peace of mind.

💡Amazon Prime

Amazon Prime is a subscription service offered by Amazon that provides members with benefits such as free two-day shipping, access to streaming services, and more. It is highlighted in the video as a valuable option for frequent Amazon shoppers.

💡Grocery Shopping

Grocery shopping refers to the activity of purchasing food and other household items necessary for daily living. The video addresses concerns about in-person grocery shopping during the pandemic and offers online alternatives.

💡Senior Discounts

Senior discounts are special price reductions offered to individuals of a certain age, typically retirees or older adults. They are a way for businesses to recognize and reward the contributions and experiences of seniors.

💡Whole Foods

Whole Foods is a supermarket chain known for offering high-quality and organic products. It was acquired by Amazon, which allows for the integration of Whole Foods into Amazon's online shopping ecosystem, providing fresh groceries in certain areas.

💡Webinar

A webinar is a live online seminar or presentation that allows participants to learn about a specific topic or skill over the internet. In the context of the video, it is the format being used to educate viewers on online shopping.

Highlights

Introduction to the sixth zoom webinar of a seven-part series by Tech Savvy Seniors.

Discussion on the convenience of online shopping through popular sites like Amazon, Target, and Walmart.

Online shopping allows for price comparison and purchase of items without leaving home, which is especially helpful during the pandemic.

Guide on using online shopping websites with a general guide applicable to all online stores.

Explanation of how to find the website of the desired store using search engines like Google.

Utilization of search bars or guides on shopping sites to find specific product categories.

Process of adding items to the online shopping cart and continuing shopping.

Instructions on checking out by clicking the 'Finish and Pay' button and entering credit card information and shipping address.

Advice on checking the return policy before placing an order for online purchases.

Demonstration of how to shop on Amazon, including navigating the site and checking out.

Differences between Amazon and Walmart in terms of product range and availability.

Tutorial on shopping at Walmart's online store, including searching for items and managing the shopping cart.

Information on grocery shopping online through Peapod and Instacart, with delivery options.

Details on Amazon Prime membership, benefits, and discounted rates for seniors and those on Medicare, Medicaid, or EBT.

Clarification that Amazon carries non-perishable food items and fresh groceries through Whole Foods delivery in select areas.

Closing remarks, encouragement for attendees to reach out with questions, and a reminder for the final webinar in the series.

Transcripts

all right let's get started

hello everyone and welcome to the sixth

zoom webinar

of a seven part series brought to you by

tech savvy seniors

i'm nick and i'm going to be your host

today

we are going to talk about online

shopping

did you know that you can use the

internet to purchase just about anything

using sites such as amazon.com

target.com

and walmart.com among others you can

compare prices

and purchase items without ever leaving

your home

even groceries will arrive fresh and

packed on ice

ready for you to enjoy especially during

the coronavirus pandemic

when most people are homebound being

able to order anything you need

right to your house is super helpful

in this presentation we're going to

first go over a general guide on how to

use online shopping

then we will go over two tutorials

covering how to use

amazon and walmart both online stores

mostly all online shopping sites work

the same

we will first go over a general guide on

how to navigate and use online shopping

that will apply to all online stores

number one begin by finding the website

of the store

where you would like to shop the easiest

way

is to use google to search for the site

some of the most popular online shopping

sites are amazon

target and walmart and most stores

in fact that you visit in person have

online forms

number two use the guides or search bar

at the top of the page to find the

correct area

for example if you're shopping for toys

for your grandchildren

search toys to be directed to the toy

section of the site

after you type in toys and you're

directed to the toy section

a bunch of images of potential toys you

can buy

will pop up once you scroll

down and you find the one that you would

like to buy place the item

in your online shopping cart it will

look something like this

image to the right

you can keep shopping and loading up

your cart

number three once you are done shopping

in all items or in your cart click the

finish

and pay button and this will differ from

site to site but most of them will be

the general finish in pi

and once you click the finish and pay

button you will then be directed to

enter

your credit card information and

shipping address

remember remember that most if not all

credit card companies

will protect you if your information is

stolen

so don't be afraid to enter your payment

info

you can check with your credit card

company to be safe

number four a week delivery

within a few days to a week it honestly

depends on which set you are using and

how

good their shipping capacities are you

will receive

the thing that you purchased online

remember to check the return policy when

you are placing the order

so that's going back to the last

one right here make sure when you're

purchasing check the return

address in case that you need to return

something um

in the scenario that maybe you're buying

clothes and it doesn't fit

or maybe you're buying a toy for your

grandchild and they don't like it

or you're buying a book and it turns out

to be the wrong book

or there's something wrong with the

product actually um

maybe the zipper doesn't work and you

you need to return that

now that we've gone over a general guide

on how to use online shopping

i'll show you all how to actually do

this

first we're going to look at amazon

amazon is an online store that you can

buy anything from

food to clothing to books on so if you

want to access amazon

type amazon.com right here

into any web browser this could be

google this could be bing this could be

yahoo

this could be firefox any web browser

that you have type in amazon.com

and once you do that it'll take you to a

page that looks something like

this so look top left of the screen

this is the the web browser that i typed

amazon.com into

and it brought me to amazon.com right

here

so once i'm here i can look through i

can scroll number one is

search right and let's say i want to buy

electronics i go to electronics

and it'll bring me to this section this

area with all these types of electronics

and i can scroll right and i can keep on

looking until i find something that

interests me and let's say that

you're in need of a

let's say pens this is an electronics

but maybe you realize

that you need pens while you're looking

at electronics you can click this

and then you can inspect it by going

here

and once you're here and you you're

inspecting right

and you say okay i like this product you

can click add to cart

right here or you can click buy now

and then once you click those things it

will bring you to

an option to check out and put your

credit card information and everything

in

so that's it for amazon

next up we have a tutorial on how to use

walmart.com

so the difference between the main

difference at least between

amazon and walmart and amazon and every

other store basically

is that amazon covers a larger swath of

products

as com as compared to walmart um so they

carry more things for example

walmart may not have food and amazon

does

and that goes for most online stores too

they may be pretty niche in what they

provide

so i do recommend amazon but let's say

that you something that

you know is in walmart stock like you

know in person you went to a walmart

store and they carried something

mostly everything from the in-person

stores will be on the

online stores the only difference is

that you're going to have to pay a

shipping fee

so once you want to access walmart.com

type in just like amazon.com walmart.com

into

any of your web browsers in this case i

just typed it into google

and it came so this is the web browser

right here typed in walmart.com

and then you'll be brought to a page

that looks something like this

it looks very similar to amazon you may

notice

right here you have kind of just general

items that people maybe the most popular

items that people are buying right now

and categories like fitness category and

there's a bunch of different items in

these different categories

and halloween's coming up so they're

halloween categories and you can just

scroll and scroll and find what

everything you want

and let's go back to remember in the

beginning

um i said maybe you want to buy toys for

your grandchildren

or anybody you want to buy toys for you

can

click in toys in the search bar search

toys and then all these different types

of toys will come up

and you search until you find one that

you want to buy

so maybe this cool basketball net

and i don't know where the basketball

and that went but let's say you want to

you want to buy this t-ball post you

you click add to cart at the bottom so

again a lot like amazon

you click add to cart and it'll show

that you added that one item to the car

and let's just

let's say we want to buy this too we

click that add to cart as well

and then where we go after that is this

little shopping cart

where we put the items in

and it'll show all the items that we put

in our cart so at this point let's say

you don't like

this item you can you can if you maybe

if you like it you can add to

but if you don't like it you can click

remove down here

and then it'll be gone from your

shopping list

so okay you have the little tikes top

sports t-ball set and your

shopping cart and you want to buy it you

can click check

out now

and it'll bring you to this uh

this right here so you need to actually

have an account before you

pay anything so make an account i'm not

going to make an account right now

because it'd be too time consuming

but after that it'll bring you to like a

questionnaire that asks you for your

credit for card information

and your shipping so they can ship it to

you and it'll charge you

the necessary amount and then it'll be

shipped to you so that's it for walmart

and that's it for the actual entire

presentation section

now we're going to move on to questions

so we have some questions a few that

were sent into our email

and we're going to answer them right now

the first question was

i'm concerned about going grocery

shopping because of the virus

can you tell me if i can shop online for

groceries

so this is a great question

yes you can shop for groceries online

and have them delivered

two places i would actually recommend

are peapod and instacart

and again like i said the more the more

popular

types of online stores are amazon and

then we also went over walmart walmart's

also a very popular one

but there are infinite amounts of online

stores and

peapod and instacart are two of them

that specialize in food

peapod is run by stop and shop so you

may know stop and shop you may have gone

there once

or a lot in your life

and if you have stop and shop near your

home

then you're likely you'll likely have

access to p-pod

instacart is an independent service that

links up with grocery stores and

drugstores

in your area when you enter the site you

can type in your zip code

and it will tell you the stores

available then

you can click on the store and fill your

cart

so again there's this whole cart feature

just like amazon and walmart walmart you

add things to your cart and you can

check them out at the end

both of these services offer delivery

for a minimal fee

they will leave your groceries wherever

it's convenient after letting you know

that they are coming so you can put in

whatever address you want and they'll

ship it there

that's about it for that question moving

on to the second question

which is i would love to join amazon

prime and get free shipping

can you let me know if they offer senior

discounts so

joining amazon prime is a great idea

if you shop at amazon more than a few

times a year

it does cost 129 dollars per year and

will

in but you will receive free two-day

shipping

and access to two free kindle rentals a

month

and free access to amazon prime

streaming

as for discounts they do offer people

who are on medicare

medicaid or ebt a discounted rate of

5.99

per month for prime

so moving on to the third question which

is

does amazon carry food

yes amazon does carry food in fact

amazon sells just about anything

the food will however be packaged canned

or dried

amazon generally does not offer fresh

food there is one exception to this

however

a few years ago amazon purchased whole

foods

you may have been whole foods once or

twice in your life before

and if you live in the right area like

around

whole foods you may be able to have

fresh groceries delivered to you

from whole foods and that is about it

for questions and

that concludes the entire presentation

thank you all for attending

and i hope you were able and i hope i

was able to help

maybe if you were a pro online shopping

before you learned one or two new cool

things

and if you had no clue whatsoever what

online shopping was maybe this

was able to help give an overview and

you learned some stuff

again if you have any questions you can

send an email to us

at nick tech savvyseniors.org type that

into your email and send us any

questions concerns

about anything regarding the

presentations or our website

and also feel free to visit our website

techsharkseniors.org

for more information about this topic

make sure to tune back in thursday at

2pm

we'll be hosting our very last webinar

the topic will be senior friendly sites

thank you all and have a good rest of

the day