Intro to Organizational Behavior

Summary

This introductory course on organizational behavior hacking explores the concept of OBI, its relevance, and applications. The course delves into organizational behavior as the study of how individuals, groups, and structures within an organization interact. It examines challenges faced at different levels: individual, group, and organizational. The importance of understanding job satisfaction, motivation, diversity, customer service, innovation, and globalization is highlighted. The video also touches on the sciences underpinning OB, including sociology, psychology, social psychology, and anthropology.

Takeaways

• 📚 Organizational Behavior (OB) is the study of how individuals, groups, and structures within an organization affect its behavior.
• 👥 An organization is defined as a group of people who regularly work together to achieve common goals, including corporations, nonprofits, and even families.
• 🧠 OB is relevant because it helps us understand ourselves and others within the context of the organizations we are part of.
• 🏆 OB principles apply to a wide range of groups, from sports teams to corporate teams to teaching environments.
• 👤 At the individual level, OB focuses on job satisfaction, motivation, empowerment, ethical behavior, values, and attitudes.
• 👥 At the group level, OB examines teamwork, collaboration, and workforce diversity.
• 🏢 At the organizational level, OB looks at customer service, innovation, change, competition, quality, productivity, and globalization.
• 🌐 Globalization is a significant factor in OB as organizations must adapt to compete with international markets.
• 🔍 The science of OB involves four disciplines: sociology, psychology, social psychology, and anthropology, which are blended to understand human behavior in organizational settings.
• 🌟 OB is not just common sense; it is a blend of scientific study and practical application to enhance organizational effectiveness.

Q & A

What is the main focus of the introductory course on Organizational Behavior Hacking?

The course focuses on introducing what Organizational Behavior (OB) is, discussing challenges groups within OB face, and exploring how OB principles apply in the real world.

What is an organization according to the script?

An organization is defined as a group of people who regularly work together to achieve common goals, which can range from corporations and nonprofits to families.

Why is studying OB important?

Studying OB is important because it helps us understand ourselves and others, and it aids in comprehending the organizations and groups we work with.

What are the three levels that affect OB according to the script?

The three levels that affect OB are the individual, the group, and the organization itself.

What does the individual level in OB focus on?

The individual level focuses on aspects such as job satisfaction, motivation, empowerment, ethical behavior, values, and attitudes.

What are the group's challenges within an organization?

The group's challenges include working with others and dealing with workforce diversity.

How does an organization improve customer service?

Organizations improve customer service by ensuring employees are friendly, courteous, knowledgeable, accessible, and responsive to customer needs.

What is the significance of innovation and change for an organization?

Innovation and change are crucial for organizations to win in the marketplace by allowing them to be flexible and continually improve their quality.

What does globalization mean for organizations?

Globalization means that organizations must be aware of and compete with growing competition from various parts of the world, necessitating cost reduction, increased productivity, and improved quality.

How does the work environment affect an organization?

The work environment affects an organization by influencing employee success, absenteeism, turnover, organizational citizenship behavior, and work/life balance.

What are the four sciences involved in OB?

The four sciences involved in OB are sociology, psychology, social psychology, and anthropology.

How do these sciences contribute to the understanding of OB?

These sciences contribute to OB by blending their principles to understand human behavior in social contexts, individual psychology, social influence, and human activities in general.

Outlines

00:00

📚 Introduction to Organizational Behavior

The first paragraph introduces the concept of Organizational Behavior (OB) as the study of how people, groups, and structures affect organizations. It explains that an organization is a group of people working together towards common goals, which can range from corporations to families. The paragraph emphasizes the importance of understanding OB to learn about oneself and others, and how it applies to various groups and organizations. It introduces the OB model with three levels of impact: individual, group, and organization. The individual level focuses on job satisfaction, motivation, empowerment, ethics, and personal values and attitudes. The group level considers challenges such as teamwork and workforce diversity, while the organizational level deals with customer service, innovation, competition, quality, productivity, globalization, and work environment.

05:01

🌟 Organizational Behavior Challenges and Sciences

The second paragraph delves into the challenges faced by groups within an organization, such as teamwork and workforce diversity. It also addresses the broader concerns of organizations, including improving customer service, stimulating innovation, dealing with competition, enhancing quality and productivity, and adapting to globalization. The paragraph further discusses the importance of the work environment, including low absenteeism, low turnover, and organizational citizenship behavior. It introduces the scientific basis of OB, which includes sociology, psychology, social psychology, and anthropology. These sciences are blended together to form the comprehensive study of OB.

10:05

🔮 The Blending of Sciences in OB

The third paragraph metaphorically describes the combination of the four sciences—sociology, psychology, social psychology, and anthropology—as being blended together to create the comprehensive field of Organizational Behavior. This blending process is likened to creating a 'magical potion' that encompasses the multifaceted study of OB.

Keywords

💡Organizational Behavior (OB)

Organizational Behavior (OB) refers to the study of how people, groups, and structures affect organizations and their behaviors. It is central to the video's theme as it sets the stage for understanding the dynamics within any group of people working towards common goals. The script uses OB to discuss challenges faced by groups and how OB principles apply universally, from corporations to sports teams.

💡Organization

An organization is defined as a group of people who regularly work together to achieve common goals. The script illustrates this by mentioning corporations, nonprofits, and even families as types of organizations, highlighting the broad application of OB across different groupings.

💡Common Goals

Common goals are the objectives that a group of people in an organization collectively aim to achieve. This concept is integral to the video's narrative as it underscores the reason why organizations exist and why OB is relevant, as it helps align individual efforts towards these shared objectives.

💡Individual

In the context of OB, the individual level focuses on personal attributes such as job satisfaction, motivation, and ethical behavior. The script mentions these factors as part of what OB studies, emphasizing how individual attitudes and behaviors contribute to the overall organizational dynamics.

💡Group

A group within OB refers to teams or subsets of people within an organization that work closely together. The script discusses how groups think about workforce diversity and collaboration, indicating that group dynamics are a significant component of OB.

💡Organization Itself

This refers to the entity as a whole, which in OB considers challenges like improving customer service, innovation, and competition. The script uses this concept to show how OB principles are applied at the macro level to drive organizational success.

💡Job Satisfaction

Job satisfaction is a key concept in OB that pertains to how content an individual is with their job. The video mentions it as one of the individual's concerns, suggesting that high job satisfaction can positively impact an organization's performance.

💡Workforce Diversity

Workforce diversity is the variety of differences among employees in an organization, including race, gender, and cultural backgrounds. The script highlights the group's interest in this concept, indicating that a diverse workforce can enrich organizational culture and performance.

💡Customer Service

Customer service is a critical aspect of OB at the organizational level. The script discusses how organizations aim to improve customer service by ensuring employees are friendly, knowledgeable, and responsive, which directly ties to OB's focus on enhancing organizational effectiveness.

💡Innovation and Change

Innovation and change are essential for organizations to stay competitive, as mentioned in the script. OB examines how organizations can foster an environment that encourages new ideas and adapts to market shifts, which is crucial for survival and growth.

💡Globalization

Globalization is the increasing interconnectedness of the world's markets and businesses. The script uses globalization to discuss how organizations must be aware of global competitors and adapt their strategies accordingly, which is a key challenge in the modern OB landscape.

💡Work/Life Balance

Work/life balance refers to the equilibrium between an employee's professional and personal life. The video script mentions organizations' interest in promoting a good work/life balance, which is part of OB's focus on employee well-being and productivity.

Highlights

Introduction to Organizational Behavior (OB) and its relevance to students.

Definition of an organization and its role in achieving common goals.

Examples of organizations ranging from corporations to families.

Explanation of organizational behavior as the study of how people, groups, and structures affect organizations.

Importance of studying OB to understand oneself and others in a work environment.

Application of OB principles in various settings including sports teams and family dynamics.

Introduction to the OB model with its three levels: individual, group, and organization.

Discussion on individual concerns such as job satisfaction, motivation, and ethical behavior.

Group dynamics and challenges within an organization.

Organizational focus on customer service, innovation, and change.

Importance of quality and productivity in organizational success.

Globalization's impact on organizations and the need for cost reduction and productivity increase.

Work environment considerations for employee success and work/life balance.

The scientific basis of OB, including sociology, psychology, social psychology, and anthropology.

How the four sciences contribute to the comprehensive study of OB.

Transcripts

hello everyone welcome to the

introductory course of organizational

behavior hacking lesson one what we're

going to be talking about is a basic

introduction to what Obi is and just so

you guys know since you're students of

organizational behavior

I'm a affectionately B for referring to

you guys as s Obi's for this course

because I can and it's the only time an

acronym work so well so today when we

want to talk about is we want to talk

about what so B what challenges do the

groups within OB face and who cares

what's the point is it just common sense

how does it up work and apply in the

real world so let's get started with

what it is

the very first part of organizational

behavior is the organization part so why

don't we start there let's talk about

what an organization is so an

organization is a group of people who

regularly work together to achieve

common goals and organizations can be a

variety of things they can be things we

think of often such as corporations or

nonprofits but they can also be things

like families so families can be working

together to achieve common goals and

they can be working together to do whoo

awesome portraits like this one that's

not me and my family although I wish we

were creative and cool enough to do that

in our family portraits maybe we'll try

next time they can be groups like this

one so this group is a group of people

or an organization of people who get

together and reenact medieval fight

scenes in full medieval garb

so again they're a group of people

they're getting together regularly and

they have common goals that's all it

takes

so when we put the two together we've

got our organizational behavior what

does that mean it's basically the study

of how people groups and structures

affect organizations behaviors so

organizations have a bunch of things

that they have to figure out they have

to figure out how to get their people

their groups and their systems working

together to progress within the

organization so let's take a minute and

talk about why we study OB who cares

who's it for how does it get used

well we study OB because we want to

learn about ourselves what makes us tick

and we want to learn about what makes

others tick that helps us understand the

organizations that we work in and the

groups that we work with so when we

think about this we think about how does

it apply it applies everywhere it can

apply to your football team it can apply

to your work team it can apply to

teaching your daughter ballet all of

these organizations and groups are

motivated and driven by the same

principles that we talk about you know

be so let's talk about the OB model and

the three levels that effect OB the

first one is the individual so that's

our little ball dude over there on the

left and the individual has a bunch of

things that he thinks about and frets

over and we'll talk about those in a

second the second group is the group so

groups are teams within an organization

that work closely together

the third one is the organization itself

so first of all the individual what are

some of the things that matter to the

individual well you can probably all

relate to this so we care about things

like job satisfaction we care about

motivation we care about empowerment we

care about behaving ethically and we

have certain values and attitudes that

we bring with us to the workplace and

we'll talk more about this in future

chapters next we have the group so what

does the group think about what are some

of the group's challenges the group is

interested in working with others and

they're also interested in workforce

diversity a game we'll get into this in

more detail shortly and lastly we have

the organization so what are some of the

challenges and and things that

organizations think about well they're

always trying to improve customer

service so a few ways that they can do

this is they'll always be more

successful as an organization when they

have employees who are friendly and

courteous who are knowledgeable who are

accessible and easy to talk to and who

respond to customers needs quickly

organizations are always trying to

stimulate innovation and change because

innovation and change is what allows

them to win in the marketplace

organizations all have competition

irregardless of the football team the

corporation the nonprofit they all want

to do better so they have to be flexible

they have to continually improve their

quality and they've got to do everything

they can to win in the marketplace

organizations are concerned with quality

and productivity so productivity is a

performance measure that looks at

effectiveness and efficiency

effectiveness is the achievement of your

goals and the efficiency is how much

input it takes you to get to the output

that you want to be really efficient you

want to have as little input as possible

to generate the result that you want and

get the maximum output organizations are

becoming more and more aware of

globalization

so globalization is a phenomenon that we

all know plenty about we see it a lot

competition from Europe Japan China

India is growing rapidly so in order to

survive organizations have to be aware

of it and they have to reduce costs

increase productivity and improve their

quality to stay ahead of these global

competitors the organization is always

concerned about the work environment so

they want employees to be able to

succeed at work they want low

absenteeism they want low turnover they

want what's called organizational

citizenship behavior which is basically

an employee going above and beyond their

job description because they value the

organization that they work for and they

want to see that organization succeed

they want employees to have a good

balance in their lives they want them to

have the work/life balance that we all

seek so let's talk a little bit about

the science of organizational behavior

what are we looking at when we talk

about OB are we talking about psychology

are we talking about common sense so

just kind of

the gut of what you think is wrong or

right well there is a little bit more to

it than that

so we're going to look at the four

sciences that are involved in OB the

first one that we want to talk about is

we want to talk about sociology so

sociology is the study of people in

relation to the social environment and

culture that they're in and from the

second one is psychology

so psychology is more on the individual

level and it's trying to understand

measure and explain our behavior we talk

about social psychology it takes those

same principles but it's looking at how

do people influence one another so that

psychology that individual psychology on

a social level

and lastly anthropology is the study of

societies that helps us understand

humans in general and the activities

that humans do so these four sciences in

OB kind of all get mixed together so you

grab them you kind of throw them in the

blender and you come out with this

magical potion called OB