Sample Order Taking | Customer Support Philippines
Summary
TLDRIn this transcript, a customer named Bobby Randall Thomas contacts Martha's Flowers to order a dozen long-stemmed red roses. After providing his personal information, including his phone number, email, and shipping address in Beaumont, Texas, the florist confirms the order for $40. The flowers are set to be delivered within 24 hours. Despite a slight surprise at the wait time, Randall is satisfied with the service. The call concludes politely, with the florist thanking Randall for his order.
Takeaways
- ๐ Customer calls Martha's Flowers to place an order.
- ๐ The customer's name is Bobby Randall Thomas.
- ๐ Customer provides a phone number: 409-866-5088.
- ๐ง Email address provided: [email protected].
- ๐ Shipping address: Gladys Avenue, Beaumont, Texas, 75606.
- ๐น Customer orders one dozen long-stemmed red roses.
- ๐ฐ Total order amount is $40.
- โณ Delivery will occur within 24 hours.
- ๐ Customer expected immediate delivery but accepts the 24-hour timeframe.
- ๐ The call concludes with the customer thanking the florist and ending the conversation.
Q & A
Who is the customer in the conversation?
-The customer is Bobby Randall Thomas.
What is the purpose of the call?
-The customer is calling to order flowers, specifically long-stemmed red roses.
What is the customerโs phone number?
-The phone number provided is 409-866-5088.
What is the customerโs email address?
-The customerโs email address is [email protected].
What is the customerโs shipping address?
-The shipping address is Gladys Avenue, Beaumont, Texas, ZIP code 75606.
How many roses does the customer order?
-The customer orders one dozen long-stemmed red roses.
What is the total amount of the order?
-The total amount for the order is $40.
When will the flowers be delivered?
-The flowers will be delivered within 24 hours.
Does the customer express concern about the delivery time?
-Yes, the customer mentions wanting the roses delivered right away but agrees to wait the 24-hour period.
What does the florist thank the customer for at the end of the call?
-The florist thanks the customer for calling Marthaโs Florist and wishes them a nice day.
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