Another very satisfied buyer with The Storck Team!

Tatyana Sturm

12 Mar 202402:05

Summary

TLDRThe speaker recounts their positive experience working with Tatiana, a real estate professional who guided them through the process of buying a house. Despite an initial setback of being outbid on a property, Tatiana's support and expertise led to the successful purchase of a new house that met their criteria. The speaker praises Tatiana's responsiveness, flexibility, and ability to address concerns, ultimately resulting in a smooth transaction and a strong recommendation for her services.

Takeaways

🤝 The speaker was referred to Tatiana by a teacher they work with.
🏠 Tatiana helped the speaker both sell and buy two houses.
👫 The speaker and their boyfriend were first-time home buyers and lacked experience.
📋 Tatiana provided a thorough orientation on the home buying process.
🖥️ She set up the clients on a portal to find houses meeting their criteria.
💔 The clients initially got outbid on a house, but Tatiana offered comforting words.
🍀 They found their desired house a week later and Tatiana promptly arranged a viewing.
🔄 Tatiana's flexibility was highlighted when she had a colleague show the house.
📝 The house required inspection and repairs, causing initial worry for the buyers.
🛠️ Tatiana eased concerns by bringing in professionals for inspection and repair recommendations.
💸 The seller ended up covering most of the repair costs.
🏁 The transaction was smooth, and all needed repairs were completed before closing.
👍 The speaker highly recommends Tatiana for her responsiveness and excellent service.

Q & A

How did the speaker initially meet Tatiana?
-The speaker met Tatiana through a teacher they work with, who Tatiana had previously helped with selling and buying two houses.
What was the speaker's experience with Tatiana in the real estate process?
-The speaker had a positive experience with Tatiana, who guided them through the entire process, including setting up a portal for house hunting and providing support during bidding and inspection.
How did Tatiana assist the speaker in their first attempt to buy a house?
-In the speaker's first attempt, they were outbid on a house. Tatiana comforted them by saying 'everything happens for a reason', which eventually proved true when they found their current house.
What happened when the speaker found the house they ended up buying?
-When the speaker found the house they wanted, Tatiana quickly arranged for a colleague to show them the property, and they put in an offer the next day which was accepted.
What challenges did the speaker face during the inspection of their new house?
-During the inspection, several issues were found that needed repair. The speaker was initially worried and anxious about these findings.
How did Tatiana help the speaker address the inspection concerns?
-Tatiana calmed the speaker down, brought in professionals to assess the inspection findings, and referred repair services. The seller ended up covering most of the repair costs.
What was the outcome of the transaction with Tatiana's assistance?
-The transaction was smooth, with all necessary repairs completed before closing. The speaker was very satisfied with the service and outcome.
How would the speaker describe Tatiana's responsiveness?
-The speaker found Tatiana to be highly responsive, with herself or her colleagues always available to answer questions and address concerns at any time.
What is the speaker's overall recommendation for Tatiana?
-The speaker highly recommends Tatiana without hesitation, praising her for her exceptional job in handling the real estate transaction.
Who else in Tatiana's office contributed to the speaker's positive experience?
-Along with Tatiana, her husband and Liz in the office also played a role in ensuring a positive experience for the speaker, providing support and answering questions.

Outlines

00:00

🤝 Positive Real Estate Experience

The speaker shares a positive experience with Tatiana, a real estate professional who helped them sell and buy two houses. Despite being new to the process, the speaker and their boyfriend received guidance and support throughout, including being set up on a portal to find houses that met their criteria. Although they were initially outbid on a property, Tatiana's reassurance proved true when they found and successfully purchased a new house that met their needs. The speaker appreciated Tatiana's flexibility, responsiveness, and the smooth transaction process, which led to a successful outcome with repairs covered by the seller.

Mindmap

Keywords

💡Real Estate Agent

A real estate agent is a licensed professional who represents clients in the buying and selling of properties. In the video, Tatiana is the real estate agent who assists the speaker and her boyfriend in purchasing a house. Her expertise and guidance are crucial to the successful transaction, demonstrating the importance of a knowledgeable and responsive agent in the home buying process.

💡Referral

A referral is the act of recommending a person, service, or business to someone else. In the context of the video, the speaker was referred to Tatiana by a teacher they work with. This highlights the significance of personal recommendations in establishing trust and initiating a professional relationship.

💡Home Buying Process

The home buying process refers to the series of steps involved in purchasing a property, from initial search to closing the deal. The video emphasizes the complexity of this process, especially for first-time homebuyers, and how Tatiana guided the speaker and her boyfriend through it, making it more manageable and less overwhelming.

💡Portal

In the context of real estate, a portal typically refers to an online platform where potential buyers can search for properties based on specific criteria. The video mentions that Tatiana set up the speaker on a portal, which allowed them to view houses that met their requirements, showcasing the utility of technology in facilitating the home search.

💡Offer

An offer in real estate is a formal proposal made by a potential buyer to purchase a property at a specified price and under agreed-upon terms. The video describes the emotional rollercoaster of making an offer, getting outbid, and eventually finding another property that led to a successful purchase, highlighting the competitive nature of the housing market and the importance of perseverance.

💡Flexibility

Flexibility in the context of the video refers to the ability of the real estate agent to adapt to the needs and schedules of the clients. Tatiana's flexibility is demonstrated when she arranges for another person in her office to show the house to the speaker, ensuring that they could view it promptly without delay.

💡Inspection

An inspection is a critical step in the home buying process where a professional evaluates the property's condition to identify any issues or repairs needed. The video underscores the importance of this step, as the inspection revealed several problems with the house they eventually bought. The agent's role in managing concerns and arranging for necessary repairs is highlighted, showcasing her support throughout the process.

💡Smooth Transaction

A smooth transaction refers to a problem-free and efficient process of buying or selling a property. In the video, the speaker describes their experience as 'great and smooth,' indicating that despite initial setbacks, the agent's expertise and responsiveness ensured a positive outcome. This reflects the value of professional guidance in real estate transactions.

💡Responsiveness

Responsiveness is the quality of being quick to react and provide assistance when needed. The video emphasizes Tatiana's responsiveness, which was crucial in addressing the speaker's concerns and ensuring a seamless experience. It illustrates the importance of an agent's availability and attentiveness in building trust and facilitating a successful home purchase.

💡Support

Support in this context refers to the assistance and guidance provided by the real estate agent throughout the home buying process. The video details how Tatiana's support helped alleviate the speaker's worries and navigate the challenges of purchasing a home, demonstrating the critical role of an agent in providing emotional reassurance and practical help.

💡Referral Network

A referral network is a group of professionals who recommend each other's services to their clients. In the video, Tatiana refers the speaker to people for inspection and repair work, showcasing the benefits of such networks in providing a comprehensive service to clients and ensuring all needs are met efficiently.

Highlights

Met Tatiana through a teacher from the same store.

Tatiana helped sell and buy two houses.

Tatiana was referred by a satisfied client.

The client and her boyfriend were first-time homebuyers.

Tatiana provided a thorough orientation on the home buying process.

The client was set up on a portal to find houses meeting their criteria.

Tatiana suggested properties based on the client's preferences.

The client's first bid was unsuccessful but Tatiana offered comforting words.

A week later, the client found their dream house.

Tatiana's flexibility allowed for immediate viewing of the new listing.

An offer was placed and accepted the next day.

Tatiana guided the clients through the inspection process.

Several issues were found, but Tatiana calmed the clients' concerns.

Tatiana arranged for professionals to address the inspection findings.

The seller ended up covering most of the repair costs.

The transaction was smooth and met all the clients' expectations.

Tatiana was highly responsive and always available for support.

The client would recommend Tatiana without any hesitation.

Tatiana's team provided exceptional service and support.