Definisi Knowledge Management dan Siklusnya

Kurios Learning

28 Jun 202107:02

Summary

TLDRThe script discusses knowledge management as a strategy to deliver the right knowledge at the right time to the right people, enhancing company performance through shared knowledge, culture change, and innovation. It emphasizes the importance of providing relevant knowledge to employees and avoiding wasted time and resources. The concept is likened to an art form, transforming information into enduring value for organizational members. The script also outlines various models for the knowledge management cycle, including acquisition, storage, distribution, and presentation, highlighting the need for a systematic approach to create and utilize knowledge effectively within an organization.

Takeaways

📚 Knowledge management is defined as a strategy for acquiring the right knowledge, at the right time, to the right people, to improve company performance.
🕒 The right knowledge provided at the right time is crucial; otherwise, it becomes useless, highlighting the importance of timely information.
🔍 Knowledge management aims to transform information into actionable insights, thereby enhancing decision-making and fostering innovation within an organization.
💡 It is an art of converting intellectual assets into enduring value for the organization's members, focusing on the reuse of intellectual capital.
🛠️ The process involves identifying, creating, storing, sharing, and applying knowledge, which is essential for organizational productivity.
🏢 According to Brian Duhon, knowledge management includes activities like identifying corporate information assets, collecting, evaluating, using, and distributing them.
🌐 Alain Frost views knowledge assets as processes, initiatives, strategies, and systems that systematically create value and meet the tactical and strategic needs of a company.
🔄 The knowledge management cycle, as described by Karl M. Wiig, involves transforming information into knowledge through acquisition, storage, distribution, and presentation.
📈 The MAKE array model by Wiig includes learning, validation, acquisition, integration, and completion as key stages in the knowledge management process.
📊 The Wiig model emphasizes the importance of context, credibility, accuracy, timeliness, relevance, cost, control, and exclusivity in the acquisition and refinement of knowledge.

Q & A

What is the definition of knowledge management according to the transcript?
-Knowledge management is defined as a strategy for obtaining the right knowledge, at the right time, to the right people, and helping them to share and process information into actionable insights that enhance performance, encourage a culture of shared knowledge, and increase innovation and competitive advantage.
Why is it important to provide knowledge that matches the needs of employees?
-Providing knowledge that matches the needs of employees ensures that the information is relevant and useful, preventing wasted time and resources. It is crucial for effective decision-making and fostering a productive work environment.
What does the transcript suggest is the role of knowledge in enhancing a company's performance?
-The transcript suggests that knowledge, when properly managed and applied, can transform into enduring value for the organization, leading to better decision-making, innovation, and overall improved performance.
How does the transcript describe the transformation of information into actionable knowledge?
-The transcript describes the transformation of information into actionable knowledge as an art of converting information and intellectual assets into enduring value, which involves identifying, creating, storing, sharing, and applying knowledge effectively.
What are the key activities involved in knowledge management according to Brian Duhon's writing mentioned in the transcript?
-According to Brian Duhon, key activities in knowledge management include identifying, collecting, evaluating, using, and distributing information assets in the form of databases, documents, policies, procedures, skills, and learning experiences within a company.
What is the significance of the knowledge management cycle as described in the transcript?
-The knowledge management cycle is significant as it outlines the process of transforming information into knowledge, explaining how knowledge is captured, processed, and distributed within an organization, which is essential for effective knowledge utilization.
What are the four common models used in the knowledge management cycle as mentioned in the transcript?
-The four common models used in the knowledge management cycle mentioned in the transcript are the Zack, Buzan, Williams, MAKE, and WIG models.
How does the transcript define the acquisition phase in the knowledge management cycle?
-The acquisition phase in the knowledge management cycle is defined as the process of obtaining information by considering its scope, credibility, accuracy, timeliness, relevance, cost, control, and exclusivity.
What are the different forms of storage mentioned for knowledge in the transcript?
-The transcript mentions both physical forms, such as file holders and information records, and digital forms, such as databases and knowledge management software, as different forms of storage for knowledge.
How does the transcript discuss the distribution of knowledge within an organization?
-The transcript discusses the distribution of knowledge as involving various media such as fax, print, email, etc., and also considers timing, frequency, form, language, and other factors to ensure effective communication of knowledge within the organization.
What does the transcript suggest is the final step in the knowledge management cycle and its importance?
-The final step in the knowledge management cycle mentioned in the transcript is presentation and evaluation of the value delivered. It is important to assess whether the users have enough context to utilize the content effectively, as failure to deliver value can hinder the organization's performance.

Outlines

00:00

📚 Knowledge Management Strategies

The first paragraph introduces the concept of knowledge management (KM) as a strategy to obtain the right knowledge at the right time for the right people, facilitating the sharing and processing of information into actionable insights to enhance company performance. It emphasizes the importance of providing knowledge that aligns with employee needs and the potential waste of unneeded or misdirected information. The paragraph also touches on the transformation of information into enduring value for the organization, the development of intellectual capital, and the creation of an environment conducive to innovation. It mentions various authors' perspectives on KM, including Aidzin's view on productivity organization, Brian Duhon's focus on identifying and managing company information assets, and Alam Frost's approach to systematic value creation and meeting strategic and tactical needs through processes, initiatives, and systems.

05:00

🔄 The Knowledge Management Cycle

The second paragraph delves into the knowledge management cycle, detailing the stages of acquisition, compilation, transformation, and application. It discusses the process of acquiring information by considering its scope, credibility, accuracy, timeliness, relevance, cost, control, and exclusivity. The paragraph also covers the storage of information, which can be physical or digital, and the distribution methods, including print, email, and others, with an emphasis on timing, frequency, and language. Lastly, it addresses the presentation and performance evaluation of the knowledge delivered, questioning whether the user has sufficient context to utilize the content effectively and considering the failure to deliver value as a key point of evaluation.

Mindmap

Keywords

💡Knowledge Management

Knowledge Management refers to the systematic approach to capturing, creating, sharing, and using knowledge, resources, and expertise within an organization. In the context of the video, it is central to improving organizational performance by ensuring the right knowledge is available to the right people at the right time. The video emphasizes the importance of transforming information into actionable knowledge to foster a culture of innovation and competitive advantage.

💡Information

Information in the video is portrayed as the raw data or content that needs to be processed and managed to become valuable knowledge. It is the input that the knowledge management process starts with, and its effective management is crucial for making informed decisions and enhancing productivity within an organization. The video discusses how information, if not timely or relevant, can be wasted and fail to contribute to the company's knowledge base.

💡Actionable Knowledge

Actionable knowledge is the knowledge that can be directly used to make decisions, solve problems, or improve processes. The video highlights the need for knowledge management to facilitate the conversion of information into actionable knowledge, which can then be utilized by employees to enhance their work performance and contribute to the company's strategic goals.

💡Innovation

Innovation in the video is associated with the development of new ideas, products, or processes that drive a company forward. Effective knowledge management is seen as a catalyst for fostering an innovative culture by ensuring that the right knowledge is available to spark new ideas and solutions. The video suggests that a company's competitive edge is closely linked to its ability to innovate, which is dependent on the management of its knowledge assets.

💡Competitive Advantage

Competitive advantage refers to the attributes that enable a company to outperform its competitors in the market. The video discusses how proper knowledge management can provide a company with a competitive advantage by ensuring that employees have access to the knowledge they need to perform at their best, thus driving the company's performance and growth.

💡Intellectual Capital

Intellectual capital encompasses the knowledge, skills, and expertise of an organization's employees, which are critical for its success. The video emphasizes the role of knowledge management in developing and leveraging intellectual capital to make better decisions and create value for the organization. It is portrayed as a key asset that, when managed effectively, can lead to increased productivity and innovation.

💡Knowledge Cycle

The knowledge cycle in the video represents the process of transforming information into knowledge through a series of stages, including acquisition, storage, distribution, and presentation. It illustrates how knowledge management systems capture, process, and disseminate knowledge within an organization to ensure it is available when and where it is needed.

💡Acquisition

Acquisition in the context of the video refers to the process of obtaining information and knowledge. It involves considering factors such as scope, credibility, accuracy, timeliness, relevance, cost, and exclusivity. The video mentions that acquisition is the first step in the knowledge management cycle, where the quality of the information gathered is crucial for its subsequent transformation into valuable knowledge.

💡Storage

Storage in the video refers to the methods and systems used to retain and organize knowledge within an organization. This can be physical, like file holders, or digital, such as databases and knowledge management software. Effective storage solutions are essential for ensuring that knowledge is easily accessible and can be retrieved when needed for decision-making or problem-solving.

💡Distribution

Distribution in the video is about the methods used to share knowledge within an organization. It's not just about the media used, such as print, email, or digital platforms, but also about the timing, frequency, format, and language of the knowledge being shared. Effective distribution ensures that the right people receive the right knowledge at the right time to enhance their work and contribute to the organization's goals.

💡Presentation

Presentation in the video is the final stage of the knowledge cycle where the processed knowledge is delivered to the users. It's about ensuring that the knowledge is presented in a way that is understandable and usable by the employees, providing them with the context needed to apply it effectively. The video suggests that if the presentation fails to deliver value to the users, the entire knowledge management process may be ineffective.

Highlights

Knowledge management is defined as a strategy for obtaining the right knowledge at the right time to the right people.

It helps transform information into actionable insights to enhance company performance.

Knowledge management encourages a culture of sharing and innovation for higher competitive advantage.

Providing knowledge that meets employees' needs is crucial for effective knowledge management.

Unnecessary or misallocated knowledge can lead to wasted resources and time.

Management must ensure the timely delivery of knowledge to prevent it from becoming obsolete.

Knowledge management is an art of transforming information and intellectual assets into enduring value.

The goal is to develop the reuse of intellectual capital to produce better decision-making.

Productivity in an organization involves identifying, creating, storing, sharing, and applying knowledge.

Knowledge management involves identifying, collecting, evaluating, using, and distributing company information assets.

A systematic approach to creating value and meeting tactical and strategic needs of the company is essential.

The system includes storage, measurement, distribution, updating, and creation of knowledge.

Knowledge management can be differentiated based on its orientation towards outcomes, processes, and technology.

The management cycle is a process of transforming information into knowledge within an organization.

There are four common models used in knowledge management: Zack, Buzan, Williams, and Kleys.

The cycle of knowledge management includes acquisition, refinement, storage, distribution, and presentation.

Acquisition involves obtaining information with consideration of scope, credibility, accuracy, timeliness, relevance, cost, and exclusivity.

Refinement can be physical migration from one medium to another or logical restructuring.

Storage can be in the form of physical file holders or digital databases.

Distribution involves not only the media but also the timing, frequency, form, and language.

Presentation is about evaluating the performance and value delivery of the content to the users.