Saving a business THOUSANDS every year on Phones

Summary

The speaker, an IT manager with over a decade of experience, shares his frustrations with traditional telecom companies and their restrictive practices. He endorses 3CX, a VoIP system he's used for four years, praising its flexibility and cost-effectiveness. The video explores 3CX's pricing, installation options, and features like call forwarding, custom greetings, and app integration. The speaker emphasizes the autonomy 3CX offers, allowing users to manage their phone numbers and systems without long-term contracts or number porting hassles.

Takeaways

• 😀 The speaker has over 10 years of experience as an IT manager and has had negative experiences with telecom companies, particularly regarding telephony and VoIP services.
• 📞 The speaker endorses 3CX as a professional VoIP solution, having used it for four years in their own business and for a decade in their employer's business.
• 💡 3CX offers flexibility with both self-hosted and hosted options, suitable for businesses of varying sizes and structures.
• 💰 The speaker highlights the cost-effectiveness of 3CX, noting that it can significantly reduce monthly telephony expenses compared to traditional systems.
• 🔑 A key advantage of 3CX is the ownership it provides over phone numbers and the ability to switch systems without the hassle of number porting.
• 📱 3CX supports various access methods, including desk phones, web clients, and mobile apps, enhancing the user experience and flexibility.
• 🛠️ The system allows for easy management of phone systems, including trunk registration, user provisioning, and firmware updates, all through a user-friendly interface.
• 🏢 For businesses, 3CX provides powerful features like custom call forwarding, do-not-disturb settings, and office hour configurations to streamline operations.
• 🎉 The speaker demonstrates how to set up holiday greetings and office hours, showcasing the system's ability to automate and personalize call handling.
• 📱 The 3CX app allows for making and receiving calls on mobile devices, ensuring that users stay connected even when away from their desks.

Q & A

What is the speaker's profession and how long have they been in the field?

The speaker is an IT manager who has been in the field for over 10 years.

What is the main frustration the speaker expresses about telecom companies?

The speaker is frustrated with telecom companies' practices of controlling numbers, providing proprietary systems, and locking customers into long multi-year contracts.

What is 3CX and how does it relate to the speaker's experience?

3CX is a phone system that the speaker has used professionally for four years, both for their own business and the business they work for, as an alternative to traditional telecom services.

How much money did the speaker's company save by switching to 3CX from another telephony system?

The speaker's company was previously spending roughly $800 a month on another telephony system, which adds up to almost ten thousand dollars a year, but they don't spend nearly that much with 3CX.

What are the different hosting options available for 3CX?

3CX offers both self-hosted and hosted options, allowing users to choose based on their size and structure.

What is the pricing model for 3CX, especially for small businesses?

3CX offers a free version for anything under 10 users. For hosted options, the price varies, and for on-premises or VPS in the cloud, the price drops substantially.

How does 3CX provide flexibility in terms of device usage?

3CX can be used through a dedicated phone, web clients, soft clients, or even mobile devices, providing complete ownership and flexibility.

What are the advantages of using 3CX over traditional telecom services according to the speaker?

Using 3CX provides the advantage of owning your own numbers, trunk registration, and the ability to switch systems easily without the hassle of number porting.

How does 3CX simplify the management of phone systems and users?

3CX allows for easy management of phone systems and users through web client provisioning, in-app provisioning, and the ability to assign users and upgrade firmware with the click of a button.

What additional features does 3CX offer for managing calls and office hours?

3CX offers features like custom call forwarding, do not disturb settings, office hours setup, holiday configurations, and IVRs for managing calls efficiently.

How does the 3CX app enhance the user experience for on-the-go professionals?

The 3CX app allows users to make and receive calls directly from their mobile devices, providing the flexibility needed for professionals who are often on the move.