Ciclo PHVA (Planear-Hacer-Verificar-actuar)

Summary

The Cíclope HV model, developed by Williams & Word Stem, emphasizes continuous improvement within organizations using the PDCA (Plan-Do-Check-Act) cycle. It helps businesses identify processes to enhance efficiency and achieve goals. With origins from Worcester Men’s work on quality management, the model integrates into ISO standards, enabling companies to plan, implement, monitor, and refine their operations. The constant cycle encourages corrective actions, fostering ongoing progress. By combining process management with this methodology, organizations can streamline operations and improve customer satisfaction. The model serves as a crucial tool for strategic improvement and achieving excellence.

Takeaways

• 😀 The Cíclope HV model focuses on continuous improvement by identifying key aspects within organizations that enable constant change.
• 😀 Williams & Word Stem, an American company, developed the Cíclope HV model, which has been influential in the field of quality improvement.
• 😀 Worcester Men, who helped introduce quality practices to the Japanese, are credited with shaping the Cíclope HV model's foundations.
• 😀 One of the famous quotes by Worcester Men is: 'If you can't describe what you're doing as a process, you don't know what you're doing.'
• 😀 The Cíclope HV model is based on the 'Plan, Do, Check, Act' (PDCA) cycle, which is central to improving processes and achieving organizational goals.
• 😀 The 'Plan' phase involves setting objectives, identifying necessary processes, and determining key performance indicators (KPIs) to monitor progress.
• 😀 The 'Do' phase focuses on implementing actions to achieve improvements and increase efficiency, with a focus on correcting errors during execution.
• 😀 The 'Check' phase involves monitoring and measuring the processes, products, and services against the planned objectives and activities, and reporting on results.
• 😀 In the 'Act' phase, corrective actions are taken if results deviate from the plan, ensuring continuous improvement in processes.
• 😀 The Cíclope HV model emphasizes the need for a continuous cycle of improvement, helping organizations meet their requirements and increase customer satisfaction.
• 😀 The model integrates with process management, allowing organizations to adopt a horizontal approach to identify areas needing improvement or maintenance.

Q & A

What is the Cíclope HV model and who developed it?

The Cíclope HV model is a framework for continuous improvement, developed by the American organization Williams & Word Stem. It focuses on identifying aspects within organizations that can be changed to achieve constant improvement.

What is the main concept behind the Cíclope HV model?

The main concept behind the Cíclope HV model is continuous improvement through the implementation of a cycle that focuses on planning, doing, verifying, and acting (PHV). This cycle helps organizations enhance their processes and achieve their goals.

How is the Cíclope HV model connected to ISO standards?

The Cíclope HV model has been incorporated into newer versions of ISO standards because it helps organizations plan their resources, track progress towards objectives, and strive for excellence in all aspects of their operations.

What are the four phases of the Cíclope HV cycle?

The four phases of the Cíclope HV cycle are: 1) Planificar (Plan) – setting objectives and identifying processes; 2) Hacer (Do) – implementing the necessary actions to achieve the improvements; 3) Verificar (Check) – monitoring progress and measuring outcomes; 4) Actuar (Act) – making necessary corrections and adjustments to ensure continuous improvement.

What does the 'Planificar' phase involve?

The 'Planificar' phase involves setting clear objectives, identifying the necessary processes to achieve them, and determining the indicators for measuring progress and ensuring control over the processes.

What actions are taken during the 'Hacer' phase?

During the 'Hacer' phase, actions are implemented to achieve the desired improvements, focusing on gaining efficiency and correcting any errors in the execution of the plan.

What is the purpose of the 'Verificar' phase in the Cíclope HV model?

The 'Verificar' phase is focused on monitoring and evaluating the progress of the implemented plan, checking if the processes and outcomes align with the organization's objectives, policies, and planned activities.

What happens in the 'Actuar' phase?

In the 'Actuar' phase, any deviations from the planned outcomes are addressed by making corrections and adjustments. This phase ensures that the processes are improved continuously based on feedback and results.

Why is the Cíclope HV cycle described as continuous?

The Cíclope HV cycle is described as continuous because the process of planning, acting, verifying, and adjusting never ends. This ongoing cycle allows organizations to keep improving and adjusting their strategies and processes for better outcomes.

How does the Cíclope HV model help organizations achieve customer satisfaction?

The Cíclope HV model helps organizations improve their processes continuously, which leads to better products and services. This, in turn, helps meet the requirements of customers and stakeholders, ultimately boosting customer satisfaction.