Tour Operator Movie

Summary

Kuoni Group, with over a century of expertise, offers personalized travel experiences through its trusted tour operator brands across multiple regions. They provide comprehensive services including flights, hotels, and destination activities. The family-oriented Janine and Marco seek a Kenyan holiday, balancing beach relaxation with a safari adventure, and find tailored advice at a local Kuoni store. Meanwhile, Surin in Sweden enjoys competitive beach holiday packages from Kuoni's Apollo, benefiting from exclusive deals and Kuoni's global contracting expertise. Kuoni ensures a trusted partner for all travel needs, promising the best value and experience.

Takeaways

• 🌍 Koni Group is a well-known and trusted tour operator with a presence in multiple regions including Scandinavia, Finland, Switzerland, the UK, Benelux, India, and Hong Kong, China.
• 💡 Koni Group aims to provide personalized travel experiences, catering to individual customer preferences and aspirations for their perfect holiday.
• 🏞️ The family in the script, Janine, Marco, Christine, and Lara, are seeking a beach holiday in Kenya that includes a safari, highlighting the demand for unique travel experiences.
• 🏨 Koni's experts offer advice on selecting accommodations, such as family rooms with views of the Indian Ocean, and tailor-made safari experiences.
• 📈 Koni Group's brand Apollo uses advanced technology to monitor market trends and adjust prices, offering competitively priced beach holidays.
• ✈️ Apollo, a part of Koni Group, operates its own airline and provides exclusive access to certain beach hotels, enhancing the value proposition for customers.
• 🤝 Koni Group's global network allows them to negotiate the best rates for hotels and airlines, ensuring customers receive good deals.
• 🛒 Customers can book through Koni's own stores, online pages, or external travel agencies, offering flexibility in how they access Koni's services.
• 👨‍👩‍👧‍👦 The script emphasizes the importance of customer service, with Koni's staff taking the time to understand and cater to the specific needs of families like the one in the script.
• 🌐 Traveling with Koni ensures customers have a trusted partner that can manage any disruptions, providing peace of mind and a seamless travel experience.

Q & A

What is the core value proposition of Koni Group?

Koni Group is dedicated to providing the best possible travel experience for its customers by offering a uniquely personal combination of travel services that make up the perfect holiday for each individual.

In which countries does Koni Group operate its tour operator brands?

Koni Group operates its well-known and trusted tour operator brands in Scandinavia, Finland, Switzerland, the UK, Benelux, India, and Hong Kong, China.

How long has Kuoni been in the tour operating and retail travel business?

Kuoni has been an expert in the tour operating and retail travel business for over 100 years.

What type of holiday are Janine and Marco planning for their family?

Janine and Marco are planning a fantastic holiday in Kenya that will provide them with not just a great beach experience but also a real-life safari.

What specific services are Janine and Marco looking for in their Kenya holiday?

Janine and Marco are looking for a hotel with a perfect family room and a fabulous view of the Indian Ocean, and they are also keen on getting expert advice on booking a safari experience that is perfect for their kids.

How does Kuoni ensure that customers like Surin, Janine, and Marco get the best deals on their holidays?

Kuoni ensures the best deals by having its contractors visit hotels worldwide and negotiate the very best rates on behalf of customers. The same applies to airlines, and the products are then offered through Kuoni's own stores, internet pages, and external travel agencies.

What is the role of a travel expert at a Kuoni retail store?

A travel expert at a Kuoni retail store welcomes customers and provides in-depth knowledge of hotels and safaris, as well as customized offers from Kuoni Specialists, to give exactly the advice that customers are looking for.

Why does Surin choose Apollo for his beach holiday?

Surin chooses Apollo because it offers a variety of beach holidays at competitive prices, uses the latest technology to monitor the market and adjust prices, and can create holidays that include flights on their own airline and exclusive access to beach hotels.

What is the advantage of booking with a tour operator like Kuoni?

Booking with a tour operator like Kuoni ensures that clients have a trusted partner who will take care of everything for them, especially in the event of any disruption during a holiday.

How does Kuoni ensure a good customer service experience?

Kuoni ensures a good customer service experience by providing attentive staff who listen to customers' ideas and provide honest recommendations, whether it's through their retail stores or online platforms.

What kind of technology does Apollo use to offer competitively priced holidays?

Apollo uses the very latest technology to monitor the entire market and adjust prices immediately according to supply and demand, ensuring competitively priced holidays.