MTU's Engine Trend Monitoring (ETM) goes next level

MTU Aero Engines

10 Dec 202101:35

Summary

TLDRMTU Maintenance is revolutionizing customer interaction through a digital ecosystem, featuring the Engine Plant Monitoring System (ETM). ETM analyzes operational data to reduce unexpected events and operational costs, integrating with sleep planning. Their cloud-based web app offers customizable reports accessible from any device, enhancing customer experience. MTU's digital ecosystem connects people, products, and processes, leveraging technological advancements with their engine expertise to provide seamless service.

Takeaways

🔧 MTU Maintenance is transforming customer interactions by creating a digital ecosystem.
📈 The Engine Plant Monitoring System (ETM) is central to this digital transformation, analyzing operational data sets.
🛠️ ETM helps customers reduce unexpected events and operational costs by providing actionable insights.
📊 The cloud-based web app offers customers easy access to reports, customization, and data interaction on any device.
🌐 Global accessibility is a key feature, allowing customers to interact with their data from anywhere.
🔗 Engine Chain Monitoring System has been in use for six years, providing technical recommendations to MTU.
🛠️ MTU uses collected data to improve workshop accuracy and streamline planning for customers.
🔄 The new digital ecosystem aims to connect people, products, and processes for a seamless customer experience.
🚀 MTU combines digital technology with their engine expertise to enhance the value of collected data.
🤝 MTU is excited to embark on this digital journey with their customers, offering a comprehensive service.

Q & A

What is MTU Maintenance's goal with their digital ecosystem?
-MTU Maintenance aims to revolutionize the way they interact with customers by creating a digital ecosystem across the entire MTU organization.
What is the role of MTU's Engine Plant Monitoring System (ETM) in the digital ecosystem?
-ETM monitors specific data sets from operations, helps customers reduce unexpected events and operational costs, and integrates data into sleep planning.
How does the new cloud-based web app benefit customers?
-The new cloud-based web app allows customers to easily view reports, customize them, and interact with their data on any device from anywhere in the world.
How long has MTU been using the Engine Chain Monitoring System?
-MTU has been using the Engine Chain Monitoring System for six years.
What benefits does the Engine Chain Monitoring System provide to MTU customers?
-It provides well-founded technical recommendations, which MTU uses to create more accurate workshops and better shortlisted planning for customers.
What is the significance of connecting people, products, and processes in MTU's digital ecosystem?
-Connecting people, products, and processes aims to provide customers with a seamless experience in the MTU world.
How does MTU's digital ecosystem integrate digital and technological developments with engine expertise?
-MTU combines the best of digital and technological developments with their engine expertise to make the collected data meaningful and actionable.
What is the importance of MTU's engine expertise in the context of data collection?
-Without MTU's engine expertise, the collected data would just be data; it's the expertise that turns data into valuable insights.
What is the main objective of MTU's digital ecosystem in terms of customer experience?
-The main objective is to enhance customer experience by providing a seamless, integrated, and personalized interaction with MTU's products and services.
How does MTU's digital ecosystem contribute to operational efficiency?
-It contributes to operational efficiency by reducing unexpected events and operational costs, and by enabling better planning through data analysis.
What is the future outlook for MTU's digital ecosystem as described in the script?
-The future outlook is about going on a journey with customers, leveraging digital and technological advancements to provide an enhanced and connected experience.

Outlines

00:00

🌐 Digital Ecosystem at MTU Maintenance

MTU Maintenance is revolutionizing customer interaction by creating a digital ecosystem across the entire organization. The Engine Plant Monitoring System (ETM) is a key component of this ecosystem, which monitors specific operational data sets to help customers reduce unexpected events and operational costs. ETM also supports sleep planning integration. A new cloud-based web app allows customers to view, customize, and interact with reports on any device from anywhere in the world. The script highlights that MTU has been using the engine chain monitoring system for six years, providing well-founded technical recommendations and aiding in the creation of more accurate workshops and better shortlisted planning. The new digital ecosystem aims to connect people, products, and processes to provide a seamless customer experience, combining digital and technological advancements with MTU's engine expertise.

Mindmap

Keywords

💡Digital Ecosystem

A digital ecosystem refers to an interconnected network of digital tools, platforms, and systems that work together to provide services and experiences. In the context of the video, MTU Maintenance is creating a digital ecosystem across their organization to revolutionize customer interactions. This ecosystem includes various digital tools and platforms that enable customers to interact with MTU's services more efficiently and effectively.

💡Engine Plant Monitoring System (ETM)

The Engine Plant Monitoring System (ETM) is a specific technology mentioned in the video that monitors and analyzes operational data from engines. It plays a key role in MTU's digital ecosystem by helping customers reduce unexpected events and operational costs. The system's integration into sleep planning and its ability to provide technical recommendations showcase its importance in enhancing operational efficiency.

💡Data Analysis

Data analysis is the process of inspecting, cleaning, transforming, and modeling data to extract useful information, draw conclusions, and support decision-making. In the video, MTU uses data analysis to help customers reduce operational costs and unexpected events by monitoring specific data sets from operations. This highlights the importance of data-driven decision-making in optimizing engine performance and maintenance.

💡Cloud-Based Web App

A cloud-based web app is a software application that runs on remote servers and is accessed via the internet, rather than being installed locally on a device. MTU's new cloud-based web app allows customers to view, customize, and interact with their data from any device, anywhere in the world. This体现了 the convenience and accessibility that cloud technology brings to the customer experience.

💡Customer Experience

Customer experience (CX) refers to the cumulative effect of all interactions a customer has with a brand or company over the duration of their relationship. The video emphasizes MTU's focus on providing a seamless customer experience through their digital ecosystem, which connects people, products, and processes to enhance customer satisfaction and engagement.

💡Operational Costs

Operational costs are the expenses associated with the day-to-day running of a business, excluding costs associated with the production of new products or services. In the context of the video, MTU's ETM system helps customers reduce these costs by monitoring and analyzing engine data, thereby preventing unexpected events that could lead to additional expenses.

💡Unexpected Events

Unexpected events in the context of the video refer to unplanned incidents or issues that can disrupt normal operations, such as engine failures or malfunctions. MTU's digital ecosystem and ETM system aim to minimize the occurrence of such events by providing predictive maintenance and early warning systems based on data analysis.

💡Integration

Integration in this context refers to the process of combining different systems, tools, or processes into a cohesive whole to work together efficiently. MTU's digital ecosystem integrates various digital tools and services to provide a seamless experience for customers, allowing them to interact with their data and receive technical recommendations more effectively.

💡Technical Recommendations

Technical recommendations are expert suggestions or advice based on technical analysis or data. In the video, MTU's ETM system provides well-founded technical recommendations to customers, which are used to create more accurate workshops and better shortlisted planning. This showcases the value of data-driven insights in enhancing operational planning and decision-making.

💡Digital and Technological Developments

Digital and technological developments refer to advancements in digital technology and their applications. The video highlights MTU's commitment to leveraging the best of these developments to enhance their services. By combining digital innovation with their engine expertise, MTU is able to offer more effective solutions and a better customer experience.

💡Engine Expertise

Engine expertise refers to the specialized knowledge and experience in the field of engine design, operation, and maintenance. The video emphasizes that without MTU's engine expertise, the collected data would be just data. This underscores the importance of combining technical knowledge with data analysis to provide meaningful insights and value to customers.

Highlights

MTU Maintenance is revolutionizing customer interaction with a digital ecosystem.

Engine Plant Monitoring System (ETM) is a key component of the digital ecosystem.

ETM monitors and analyzes specific operational data sets.

The system helps customers reduce unexpected events and operational costs.

ETM can integrate data into sleep planning for better efficiency.

A new cloud-based web app allows customers to view and customize reports.

The web app provides access to data from any device, anywhere in the world.

Engine chain monitoring system has been in use for six years.

It provides well-founded technical recommendations to MTU customers.

MTU uses the information to create more accurate workshops.

The digital ecosystem connects people, products, and processes for seamless customer experience.

MTU combines digital and technological developments with engine expertise.

Collected data is leveraged with MTU's engine expertise for better insights.

MTU is excited to embark on this digital journey with its customers.

The digital ecosystem aims to provide a seamless experience in the MTU world.

The new digital ecosystem is set to take MTU's services to the next level.

MTU's engine expertise is crucial for turning data into actionable insights.