Fiverr Success Score is RUINING EVERYTHING!

Summary

The video addresses concerns over Fiverr's new success score system, which has negatively impacted many sellers' gigs. The host aims to help sellers navigate the system by discussing key areas like client satisfaction and effective communication. They emphasize the importance of understanding and adapting to the new criteria, including responsiveness, helpfulness, and setting clear expectations, to improve one's success score and visibility on the platform.

Takeaways

• 📉 The new Fiverr success score system has negatively impacted many sellers, causing a drop in their scores and a decrease in gig revenue.
• 🤔 The criteria for the success score are not well-understood by many sellers, leading to frustration and confusion.
• 🔍 Ratings and reviews still matter under the new system, but they are not the sole factors determining a seller's success score.
• 💬 Effective communication is a significant part of the success score and includes responsiveness, helpfulness, and setting clear expectations.
• 👥 Fiverr's AI scans seller-buyer conversations to assess effective communication and overall experience, which affects the success score.
• 🛠️ Sellers should focus on improving their communication skills to enhance their success score, especially if they find themselves struggling after the update.
• 📈 Even if a seller has a high volume of completed orders with five-star ratings, they may still see a drop in their success score, indicating other factors at play.
• 🔄 The success score considers a range of metrics including client satisfaction, conflict-free orders, order cancellations, delivery time, and value for money.
• 💻 Fiverr's platform uses machine learning and AI to match buyers with sellers, which means sellers might not see their own gigs in search results.
• 🔍 Sellers should check their gig stats to see impressions and clicks to understand if their gigs are being surfaced to potential buyers, rather than solely relying on search visibility.
• 👀 Fiverr can read conversations between buyers and sellers to filter out poor behavior and enhance the platform experience, which is part of the new success score evaluation.

Q & A

What has been the general reaction to Fiverr's new success score system?

The new success score system has been met with frustration and confusion among many Fiverr users, as it has led to a decrease in their success score and a drop in gig performance, despite previously high ratings and positive reviews.

Why is the new success score system considered obscure by some users?

The new success score system is considered obscure because the criteria for evaluation are not clearly understood by users, and the lack of reliance on public reviews adds to the confusion.

How does the new success score system affect Fiverr gigs financially?

The new success score system has resulted in many gigs making less money due to the lowered scores affecting their visibility and ranking on the platform.

What is the role of ratings and reviews in the new success score system?

Ratings and reviews still matter in the new system, but they are not the sole determining factors. Fiverr also considers other criteria such as client satisfaction, effective communication, and conflict-free orders.

What is the importance of effective communication in the new success score system?

Effective communication is a key area that impacts the success score. It involves responsiveness, helpfulness, setting clear expectations, and maintaining a professional and polite interaction with clients.

How can sellers improve their success score if their gigs are not appearing in search results?

Sellers can improve their success score by focusing on all aspects of the score, including client satisfaction, effective communication, and conflict-free orders. They should also ensure they are providing a high-quality service and responding promptly to inquiries.

What should sellers do if they find their success score has dropped significantly after the new system was implemented?

Sellers should review the key areas that make up the success score and identify where they may be falling short. They should then focus on improving those areas, such as enhancing communication with clients and ensuring timely delivery of orders.

Can Fiverr's AI read the conversations between buyers and sellers?

Yes, Fiverr's AI can read conversations to assess effective communication and other factors that contribute to the success score, as part of their efforts to improve the platform's user experience.

How can sellers ensure they are providing a 'white glove experience' to boost their success score?

Sellers can provide a 'white glove experience' by being highly responsive, asking necessary questions to understand client needs, explaining their process, sharing progress updates, and maintaining a professional and courteous demeanor throughout the interaction.

What advice does the script offer to sellers who are struggling with the new success score system?

The advice given is to understand and adapt to the new parameters set by Fiverr. Sellers should focus on improving their effective communication, ensuring client satisfaction, and delivering orders on time to increase their success score.