Getting A Job With Apple Retail - Full Interview Prep Guide

Summary

In this informative video, Ben White from Ben Talks Talent shares expert advice on acing an interview at Apple's retail store. He outlines the company's values, such as accessibility and inclusion, and emphasizes the importance of aligning with these during the interview process. Ben provides a strategic approach to answering common interview questions, including behavioral and personality-based queries, and offers specific examples to demonstrate the STAR method for effective responses. His insights aim to prepare candidates to confidently showcase their passion for Apple's brand and customer service skills.

Takeaways

• 🍏 Apple values passion and enthusiasm for the brand, but not fanaticism.
• 🙋‍♂️ The ideal candidate for an Apple Store job is enthusiastic, has a personality that connects with customers, and is approachable.
• 📞 The hiring process begins with a 20-minute phone interview with a recruiter.
• 🤝 On-site interviews may include multiple sessions with different hiring managers and a group interactive interview with role-playing scenarios.
• 🏢 Apple's core values include accessibility, education, environment, inclusion, diversity, privacy, racial equity, justice, and supplier responsibility.
• 🔍 Candidates should align their answers with Apple's values to demonstrate cultural fit.
• 🤔 When answering interview questions, avoid topics that would be required tasks in the job.
• 🗣️ Show introspection by discussing personal growth and how you've changed in response to feedback.
• 📚 Use the STAR method (Situation, Task, Action, Result) to answer behavioral interview questions effectively.
• 🌟 Highlight instances where you went above and beyond to solve a customer's issue, demonstrating problem-solving and customer service skills.
• 🧘‍♂️ Maintain a mindset of service, approachability, and enthusiasm to represent Apple well in the interview.

Q & A

What is the primary focus of the video?

The video focuses on teaching viewers how to prepare for and excel in an interview for a job at the Apple Store, emphasizing the qualities Apple looks for in candidates.

What are the three main qualities Apple looks for in a retail candidate according to the video?

Apple looks for enthusiasm for the brand, personality that people can connect with, and approachability so customers feel comfortable interacting with the staff.

What is the difference between passion and fanaticism as it pertains to an Apple interview?

Passion and enthusiasm for the brand are desirable, but fanaticism or an obsession with Apple or Steve Jobs is not what Apple is looking for in a candidate.

Can you summarize the interview process for an Apple retail position as described in the video?

The process includes a phone interview with a recruiter, followed by one to three on-site interviews with potential hiring managers, and possibly a group on-site interactive interview with role-playing scenarios.

Why are Apple's values important to understand before an interview?

Understanding Apple's values is crucial as they reflect the company's culture and are a key part of the interview process, helping candidates align their responses with the company's ethos.

What is the high-level overview of the interview questions that the video promises to cover?

The video promises to cover confirmed interview questions that have been shared by people who have gone through the process, including questions about the candidate's interest in Apple, their personality traits, and behavioral scenarios.

What should a candidate focus on when answering 'Why Apple?' during an interview?

A candidate should focus on half of the answer being about the specific job they are applying for and the other half about the company, its products, or values that inspire them.

How should a candidate approach answering a question about their frustrations in the context of an Apple interview?

A candidate should avoid mentioning frustrations that are directly related to the job requirements. Instead, they should choose a frustration that aligns with Apple's values, such as a lack of openness to diverse ideas.

What is the STAR method mentioned in the video for answering behavioral interview questions?

The STAR method stands for Situation, Task, Action, and Result. It is a framework to structure responses to behavioral questions by describing the situation, the task at hand, the specific actions taken, and the outcome of those actions.

How can a candidate demonstrate their understanding of Apple's values during the interview?

A candidate can demonstrate understanding by weaving Apple's values into their responses, such as discussing how they would educate customers on Apple products or emphasize supplier responsibility in sourcing parts.

What is the mindset a candidate should have going into an Apple interview according to the video?

A candidate should have a mindset of being a representative of Apple, focused on solving problems, serving the customer with approachability and enthusiasm, and being passionate about what Apple offers to the world.