CAPACITY MANAGEMENT - Learn and Gain
Summary
TLDRThis video session delves into ITIL's capacity management, emphasizing its goal to ensure cost-justifiable IT capacity meets current and future business needs in a timely manner. It explains capacity as the maximum throughput a service can deliver and uses the pizza service analogy to illustrate the importance of balancing supply and demand for optimal performance. The video guides on choosing the right capacity for services based on business demands and managing resources efficiently to mitigate risks due to change or growth, ultimately optimizing running costs.
Takeaways
- 📘 Capacity Management is the process of ensuring IT infrastructure can deliver the maximum throughput required by the business.
- 🎯 The goal of capacity management is to provide cost-justifiable IT capacity that matches current and future business needs in a timely manner.
- 🔍 Capacity management focuses on managing service capacity in a cost-effective manner to meet agreed levels.
- 🍕 An analogy used in the script is a pizza service, emphasizing the importance of having the right amount of ingredients to meet demand without waste.
- ⚖️ Capacity is closely tied to business demands, requiring a balance between supply and demand for optimal performance.
- 📉 Planning capacity involves assessing whether resources, such as ovens and staff, can meet the demand, like preparing and delivering 500 pizzas a day.
- 🛠️ Managing oven settings and the number of associates are examples of capacity planning to ensure timely delivery of services.
- 📏 The quantity of ingredients is a critical factor in capacity planning, ensuring there is enough to meet the preparation needs without excess.
- 🔄 Capacity management involves managing demands and supplies to achieve an optimal costing solution.
- 🛡️ Leveraging the capacity management process at every stage of development helps mitigate risks due to change or growth and optimize running costs.
- ⚖️ It's a balancing act, ensuring that the purchased processing capacity is cost-justifiable and that resources are used efficiently, balancing supply against demand.
Q & A
What is the definition of capacity as discussed in the ITIL context?
-In ITIL, capacity refers to the maximum throughput that a configuration item or an IT service can deliver. For some CI types, capacity can be represented by size or volume, such as a disk drive.
What is the primary goal of capacity management?
-The goal of capacity management is to ensure that a cost-justifiable IT capacity exists in all areas of IT, matching the current and future needs of the business in a timely manner.
What is the purpose of capacity management in relation to services and resources?
-The purpose of capacity management is to provide a point of focus and management for all capacity and performance-related issues relating to both services and resources.
How does capacity management relate to the pizza service example provided?
-Capacity management in the pizza service example is about managing the service to meet the agreed capacity in a cost-effective manner, ensuring the right amount of ingredients are available without excess that could lead to waste.
What is the importance of balancing supply and demand in capacity management?
-Balancing supply and demand in capacity management is crucial for optimal capacity. It ensures that the IT processing power matches the demands made by the business both currently and in the future, preventing over or under provisioning.
How does capacity management help in planning for business demands such as making 500 pizzas a day?
-Capacity management helps in planning for business demands by ensuring that the oven is capable of delivering the required number of pizzas, managing oven settings, having the right number of associates for preparation and delivery, and having sufficient ingredients to meet the demand.
What is the significance of managing demands and supplies in the context of capacity management?
-Managing demands and supplies is significant in capacity management as it helps in achieving an optimal costing solution. It prevents issues like customers calling again due to insufficient space or underutilization of storage if too much space is provided.
How can leveraging the capacity management process at every stage of development mitigate risks due to change or growth?
-Leveraging the capacity management process at every stage of development allows for proactive planning and adjustment of IT capacity to meet changing business needs or growth, thus mitigating risks associated with unexpected demand or resource shortages.
What is the balancing act that capacity management essentially performs?
-Capacity management essentially performs a balancing act between cost and resources, ensuring that the processing capacity purchased is cost-justifiable in terms of business need and that resources are used efficiently.
How can one find more videos on capacity management and related topics?
-For more videos on capacity management and related topics, one can visit the website www.wlp.com/learn-and-gain, follow on LinkedIn, or follow on Twitter.
Outlines
📚 Introduction to ITIL Capacity Management
This paragraph introduces the concept of capacity management within the ITIL framework. It defines capacity as the maximum output a service or configuration item can deliver, such as the storage capacity of a disk drive. The goal of capacity management is to ensure that IT capacity is available to meet current and future business needs in a cost-effective and timely manner. The purpose is to focus on managing capacity and performance issues for services and resources. The paragraph uses the analogy of a pizza service to illustrate the importance of balancing supply and demand to prevent waste and ensure customer satisfaction. It emphasizes the need for capacity planning to meet business demands, such as ensuring the oven can produce 500 pizzas and managing the number of staff and ingredients required.
Mindmap
Keywords
💡Capacity Management
💡Configuration Item (CI)
💡Throughput
💡Cost Justifiable
💡Service
💡Demand Management
💡Supply and Demand Balance
💡Optimal Capacity
💡Resource Utilization
💡Risk Mitigation
💡Running Costs
Highlights
Capacity management is defined as the maximum throughput that a configuration item or an IT service can deliver.
Capacity can be represented by size or volume, such as in the case of a disk drive.
The goal of capacity management is to ensure cost-justifiable IT capacity exists to meet current and future business needs in a timely manner.
Capacity management aims to provide a focus for managing all capacity and performance-related issues for services and resources.
Capacity management ensures services are managed to meet agreed capacity in a cost-effective manner.
An analogy of a pizza service is used to explain the importance of having the right amount of ingredients to meet demand without waste.
Capacity planning involves checking if resources like ovens, staff, and ingredients can meet the demand for services, such as producing 500 pizzas a day.
Managing oven settings is crucial for timely delivery when demand is high.
The number of associates is a key factor in facilitating preparation and delivery to meet business demands.
A balance between supply and demand is necessary for optimal capacity utilization.
Capacity management helps in managing demands and supplies to prevent over or under provisioning of resources.
The importance of leveraging the capacity management process at every stage of development to mitigate risks due to change or growth is emphasized.
Capacity management is described as a balancing act, balancing cost against resources to ensure efficient use.
The need to ensure that purchased processing capacity is cost-justifiable in terms of business need is highlighted.
Balancing supply against demand is crucial to match IT processing power with business demands both now and in the future.
Capacity management may also involve managing or influencing the demand for a particular resource.
The video concludes by inviting viewers to learn more about capacity management on the provided website and social media channels.
Transcripts
hello welcome to another learn in gain
session on ITIL in this video we will
talk about capacity management what is
capacity it is the maximum throughput
that a configuration item or an IDE
service can deliver for some CI types
capacity can be size or volume like a
disk drive what is the goal of capacity
management the goal is to ensure that a
cost justifiable IT capacity exists in
all the areas of IT matching to the
current and future needs of the business
in a timely manner
the purpose of capacity management is to
provide a point of focus and management
for all capacity and performance related
issues relating to both services and
resources capacity management talks
about managing the service to meet the
agreed capacity in a cost-effective
manner for a pizza service we cannot
have too much veggies and meat excess
veggies and meat will be spoiled if not
consumed or utilized within a specific
amount of time it is always good to have
the right amount of ingredients for your
service how do you choose the right
capacity for your service capacity is
closely tied with your business demands
the supply and demand need to have a
right balance for optimal capacity let
us consider a scenario that our demand
is 500 pizzas in a day how would you
plan your capacity to meet your business
demands let us do some quick checks to
see if we can meet the demand is the
oven capable of delivering 500 pizzas
managing the oven settings would help as
we are time bound
the number of associates to help
facilitate preparation and delivery of
500 pizzas the ingredients quantity to
meet the preparation of 500 pizzas
there should always be a right balance
you need to manage your demands and
supplies more details to follow in our
demand management video manage the
demands if you provide too less space
customers are going to call again if you
provide more space either storage is not
used or customers will find ways to use
it
customers will always want for more so
you need to manage your demands and
supplies for an optimal costing solution
leveraging capacity management process
at every stage of development will allow
us to mitigate any risk due to change or
growth and at the same time optimize our
running costs capacity management is
essentially a balancing act balancing
cost against resources the need to
ensure that processing capacity that is
purchased is cost justifiable in terms
of business need and the need to make
the most efficient use of the resources
balancing supply against demand the need
to ensure that the available supply of
IT processing power matches the demands
made on it by the business both now and
in the future it may also be necessary
to manage or influence the demand for a
particular resource hope we were able to
provide a brief understanding on
capacity management for more videos
please visit our website wwlp.com slash
learn and gain you can also follow us on
linked in
you can also follow us on Twitter thank
you and have a nice day
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