The Lazy Millionaire: I Own 40 Companies, But Don't Run Any Of Them

My First Million
20 May 202457:14

Summary

TLDRIn this masterclass, Andrew Wilkinson shares his expertise on hiring CEOs for scaling businesses. With experience managing 40 companies, he discusses the importance of finding a CEO who can take a business to the next level, structuring compensation for alignment, and the crucial interview process. Wilkinson emphasizes the need for trust, the right fit, and the willingness to delegate fully to ensure the business thrives under new leadership.

Takeaways

  • 😀 Hiring a CEO can be a game-changer for scaling a business and allowing the founder to focus on other interests or projects.
  • 💼 It's essential to find a CEO who has experience running a similar business, ideally one that was twice the size of your current business, to ensure they have the right skill set.
  • 🔍 Conducting thorough due diligence on potential CEOs is critical to avoid costly hiring mistakes and to ensure a good fit for the company's culture and goals.
  • 📝 Transparency in the hiring process, including clear communication about the role and expectations, helps in attracting the right candidates.
  • 💰 Structuring compensation for a CEO should involve a balance of base salary, bonuses tied to performance, and potentially equity that reflects a shared risk and reward.
  • 🤝 Trust is key when handing over the reins to a new CEO, and founders should be prepared to let go and allow the CEO to lead without constant interference.
  • 🚀 Entrepreneurs should consider hiring a CEO if they find themselves yearning for new challenges or if they're not fully invested in the day-to-day operations of their company.
  • 🛑 Recognizing when it's time to bring in a CEO is crucial; it often happens when a founder is no longer the best person to lead the company due to changes in their interests or lifestyle.
  • 🔑 Understanding a CEO candidate's 'hammer' or core strength is important to ensure it aligns with the company's needs and growth strategy.
  • 💡 The hiring process should involve a combination of personal interviews, background checks, and reference verifications to get a holistic view of the candidate.
  • 🌐 For businesses that can't afford high recruiter fees or extensive background checks, creative and resourceful DIY methods can be employed to find and vet potential CEOs.

Q & A

  • Why did the host invite Andrew Wilkinson to the masterclass?

    -The host invited Andrew Wilkinson to share his experience and knowledge on hiring CEOs, as he has successfully scaled multiple companies and currently oversees a portfolio worth $500 million without being directly involved in day-to-day operations.

  • What was the host's initial hesitation about hiring a CEO?

    -The host was hesitant because hiring a CEO felt like giving up control of something he had built from scratch. It seemed easier said than done to find someone trustworthy to take over and grow the business.

  • What is Andrew Wilkinson's approach to finding a CEO for his companies?

    -Andrew looks for individuals who have run a similar business that is double the size of his own, often targeting number two executives who have been eager to step up to the CEO role but haven't had the opportunity yet.

  • Why does Andrew prefer hiring number two executives to be CEOs?

    -Andrew finds that number two executives, who have been part of a similar business and are eager to become CEOs, are often highly motivated and capable of taking on the new challenge of running a company.

  • What is the 'Hammer' concept mentioned by Andrew, and why is it important?

    -The 'Hammer' concept refers to a CEO's primary skill or approach to growing a business, such as marketing, sales, operations, or finance. It's important because it indicates the CEO's likely strategy and whether it aligns with the company's needs.

  • How does Andrew ensure that a potential CEO is a good fit for the company?

    -Andrew ensures a good fit by checking for trust and alignment with the company's strategy, observing if the candidate is genuine and not overly slick, and assessing whether they are willing to have skin in the game with equity or other forms of risk-sharing.

  • What is the significance of the 'rider on an elephant' analogy used by Andrew?

    -The 'rider on an elephant' analogy signifies that once a CEO is hired, they will lead the company in the direction they believe is best, much like an elephant follows its own path despite having a rider. This highlights the importance of strategic alignment during the hiring process.

  • Why does Andrew emphasize the importance of walking away after hiring a CEO?

    -Andrew emphasizes walking away to empower the new CEO and to avoid undermining their authority. Constant interference can lead to a lack of trust and confusion among the team about who is truly in charge.

  • What is Andrew's view on using recruiters for finding a CEO?

    -Initially skeptical, Andrew has come to appreciate recruiters as they broaden the search spectrum, save time by conducting initial screenings, and can find candidates that might not be on his radar.

  • How does Andrew handle the transition period after hiring a new CEO?

    -Andrew believes in a quick transition, often leaving the company's communication platforms and reducing contact to set check-ins, allowing the new CEO to establish their leadership without interference.

  • What advice does Andrew give regarding the structure of a CEO's compensation package?

    -Andrew suggests structuring the compensation with a base salary plus bonuses tied to performance goals, potentially with capped bonuses for exceeding targets. He also prefers candidates who are willing to invest in the company's equity, showing a shared risk.

Outlines

00:00

😀 Masterclass on Hiring a CEO

The speaker introduces a masterclass with Andrew Wilkinson, an expert in hiring CEOs for his 40 companies worth $500 million. Andrew's unique approach to finding, interviewing, and compensating CEOs is discussed, emphasizing the importance of hiring a CEO when you're ready to delegate and scale your business. The talk will cover the process of identifying the right CEO, structuring compensation, and ensuring alignment with business goals.

05:01

🤔 The Realization of Hiring CEOs

The speaker reflects on the realization that overseeing CEOs might not be for everyone, requiring a specific personality type that prefers high-level delegation. Andrew shares his personal journey, from being 'Teflon for tasks' to delegating the running of his businesses. The discussion highlights the importance of understanding whether your business is at a stage where hiring a CEO is viable and beneficial.

10:02

🛠️ Assessing Business Readiness for a CEO

The focus shifts to assessing whether a business is ready to hire a CEO, with criteria such as product-market fit and profitability. Andrew suggests that a business should be making around $300,000 in profit to afford a CEO and incentivize them with bonuses tied to business growth. The conversation delves into the mental preparedness required to let go and trust a CEO with your business.

15:02

🔎 Finding the Right CEO Candidate

The speaker discusses strategies for finding a great CEO, including looking for individuals who have managed similar businesses at a larger scale. The importance of understanding a candidate's 'Hammer' or primary skill set is highlighted, as well as the value of using recruiters to broaden the search. The paragraph also touches on the benefits of hiring a 'number two' from a similar company.

20:02

🤝 Trust and Empowerment in CEO Hiring

The importance of trust and empowerment when hiring a CEO is emphasized. The speaker shares insights on ensuring cultural DNA alignment and avoiding 'big company' candidates who may not adapt well to smaller businesses. The discussion also covers the significance of a CEO's willingness to take risks and have skin in the game, aligning their interests with the business's long-term success.

25:03

🏆 The Art of Transitioning to a New CEO

The speaker discusses the challenges of transitioning to a new CEO, comparing it to passing a baton in a relay race. The advice given is to make a clean break and allow the new CEO to take charge, emphasizing the importance of not undermining their authority. The paragraph also touches on the emotional aspect of letting go and the potential for a business to thrive under new leadership.

30:04

📊 CEO Performance Monitoring and Mistakes

The speaker addresses how to handle a CEO's performance, including setting boundaries for acceptable mistakes. The importance of establishing clear financial controls and communication guidelines is discussed, as well as the need to assess whether a CEO is contributing positively to the business amidst potential external challenges.

35:04

🕵️‍♂️ Rigorous CEO Candidate Diligence

The paragraph delves into the importance of thorough diligence when hiring a CEO, including the use of former CIA agents for background checks. The speaker shares tactics for verifying a candidate's claims and experiences, emphasizing the high cost of a bad hire and the value of deep reference checks.

40:08

🤝 Negotiating CEO Compensation Packages

The speaker provides insights on structuring compensation packages for CEOs, advocating for a high-variable, low-base approach tied to performance. The discussion includes strategies for negotiating equity, with a preference for CEOs who are willing to invest in the business, reflecting a shared risk and commitment to success.

45:08

🔑 Keys to Successful CEO Hiring and Management

The final paragraph summarizes key takeaways from the masterclass, including the importance of finding a CEO with the right 'Hammer' for your business, conducting thorough reference checks, and allowing the CEO autonomy to perform their role effectively. The speaker also mentions a PDF checklist on hiring a CEO available through their newsletter, offering further guidance on the topic.

Mindmap

Keywords

💡CEO

CEO stands for Chief Executive Officer, who is the highest-ranking executive in a company and makes major corporate decisions, manages operations, and represents the company to the public and board of directors. In the video, the theme revolves around the process of hiring a CEO when a business owner feels they are no longer the right fit to lead the company. The script discusses the importance of finding a CEO who can take over and grow the business effectively.

💡Delegation

Delegation refers to the act of entrusting tasks or authority to another person. In the context of the video, the speaker discusses how successful entrepreneurs often reach a point where they delegate tasks to others, and hiring a CEO represents the ultimate level of delegation, where the CEO takes over the day-to-day running of the company.

💡Portfolio

A portfolio in a business context refers to a collection of investments or businesses held by an individual or institution. The video mentions that the guest speaker has a portfolio of 40 companies, emphasizing the scale of his business operations and the importance of effective CEO management across this diverse group of businesses.

💡Compensation

Compensation in this video refers to the total remuneration or payment structure offered to a CEO, which can include base salary, bonuses, and equity. The script discusses how to structure a CEO's compensation package to ensure alignment with the company's growth objectives and to incentivize strong performance.

💡Alignment

Alignment in the video pertains to ensuring that the interests of the CEO are aligned with those of the company and its owners. This is achieved through a compensation structure where the CEO's bonuses are tied to the company's performance, as exemplified by the discussion on bonus structures based on reaching certain profit milestones.

💡Founder

A founder is an individual who starts a company or organization. The video script discusses the challenges founders may face when they no longer wish to run the company they started. It highlights the founder's journey from initial excitement to a potential desire to delegate or sell the business, and the option to hire a CEO as a means to transition away from daily operations.

💡Recruiters

Recruiters are professionals who help companies find the right candidates for job positions. In the video, the use of recruiters is discussed as a valuable tool in finding suitable CEO candidates. The speaker mentions how recruiters can broaden the search spectrum and save time by pre-vetting candidates.

💡Product-Market Fit

Product-Market Fit is a term used to describe a situation where a product satisfies a particular market's demand, enjoying good sales and customer acceptance. The video emphasizes the importance of having achieved product-market fit before hiring a CEO, indicating that the business has a proven value proposition and is ready for scale-up.

💡Hammer

In the video, 'Hammer' is used metaphorically to describe a CEO's primary skill or area of focus, such as marketing, sales, operations, or finance. The speaker advises understanding a CEO candidate's 'Hammer' to ensure it fits the needs of the business, as it often dictates their approach to scaling the company.

💡Diligence

Diligence in this context refers to the thorough investigation or assessment of a CEO candidate's background, qualifications, and fit for the role. The video script describes the importance of conducting due diligence to avoid poor hiring decisions, including the use of former CIA agents for in-depth reference checks.

💡Transition

Transition in the video refers to the process of handing over the responsibilities of running a company from the founder to the newly hired CEO. The script discusses the importance of a clear and decisive transition, where the founder steps back to allow the CEO to take charge and establish their authority within the company.

Highlights

The importance of hiring a CEO when you no longer want to run your company but don't want to sell it either.

Andrew Wilkinson's experience with scaling multiple companies and the value of delegating to CEOs.

The concept of 'product-market fit' as a prerequisite for hiring a CEO and ensuring business scalability.

The financial threshold for considering the hiring of a CEO, with a business needing to be profitable enough to support the role.

The psychological readiness required to let go of control and empower a CEO to make decisions.

The strategy of hiring a CEO who has experience running a business of similar size or industry.

The use of recruiters to broaden the search for potential CEOs and the benefits they bring to the hiring process.

The importance of aligning with the CEO's strategy and understanding their 'hammer' or primary skill set.

The necessity of trust and 'gut feeling' when interviewing potential CEOs and the red flags to watch for.

The process of transitioning to a new CEO, including the importance of a clear handover and stepping back.

The potential downsides of hiring a CEO, including the risk of misalignment with company culture or strategy.

The role of background checks and due diligence in avoiding bad hires and ensuring a good fit.

Negotiating compensation packages for CEOs, emphasizing the importance of aligning incentives with business growth.

The challenges of letting go and allowing a CEO to make mistakes, setting boundaries for acceptable risks.

The benefits of in-person meetings during the hiring process to gauge chemistry and trustworthiness.

The value of a CEO's skin in the game, with discussions on equity and investment in the business.

Andrew's personal approach to scaling businesses and finding the right balance between involvement and delegation.

Transcripts

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all right this is a guest master class

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with our buddy Andrew Wilkinson we're

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inviting him on because if your world

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class is something I want to learn from

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you in fact I had emailed Andrew a while

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back being like hey I have this company

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it's working we had scaled into the tens

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of millions in Revenue but I just didn't

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want to run it anymore I was tired I

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wasn't the right guy for it I was half

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in half out and I was just fantasizing

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about selling it or the day where I

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wouldn't be running it anymore and he's

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like dude you need to hire a CEO and to

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me that always felt like something

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that's easier said than done hire a CEO

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just find somebody to take over my baby

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but he's done it this guy's got 40

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companies he's got a CEO that runs you

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know CEOs that run them he doesn't have

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to run any of them day-to-day the

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portfolio is worth $500 million so if

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there's anybody to learn from it's

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Andrew on this and so he comes in and he

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shares uh how are he interviews them

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what are the questions that he asks who

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is he looking for um how does he

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structure the compensation so he's very

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transparent about you know how he

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structures it how much is base comp how

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much is variable how to make sure

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everybody's aligned uh what to do after

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you hire them and so we go into step by

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step how to hire a great CEO for your

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business this is not for a beginner if

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you don't even have a business You'

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never done this this not for you this is

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for people who actually have a business

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and they're scaling it up and maybe it's

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year five it's year seven and you're s

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starting to realize you don't want to do

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this for another five to 10 years and

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this that's when you have to have this

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conversation to figure out how you can

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hire a great CEO to scale your business

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it worked for me it's work for Andrew I

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hope it works for you so enjoy this

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guest master class with Andrew r

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[Music]

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okay we asked Andrew Wilkinson to come

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on and do one specific thing which is

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teach us how to hire CEOs he owns Andrew

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you own what 40 companies now the total

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portfolio is worth almost $500 million

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and yet you're a pretty chill guy

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whenever I text you you answer you're

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always having fun you're not stressed

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out overloaded overworked like every

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other CEO I know who's a have one

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company but you have 40 and so I think

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the way you've been able to do that is

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by hiring great CEOs for all your

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companies and it's actually worked me

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and Sam want to learn this from you so

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you're here today to teach us that how

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did you even realize that you needed to

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hire CEOs yeah so I would say um it's

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not that it's less it's not less

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stressful it's just different right so I

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just have different problems so someone

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running a company might be uh you know

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putting out a fire that's that's burning

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that day I put out fires that burn over

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the course of a month or two and they're

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bigger fires and then someone else might

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spend a lot of time dealing with company

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politics I end up dealing with um you

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know CEO comp packages so I want to say

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to begin with you know this is not

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necessarily A Greener pasture it's just

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a different pasture um and I think it

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you you really only want to oversee CEOs

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if that's your skill set if you're drawn

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to um being super super high level and

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hands-off which some people let's be

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real they're not they're they're like

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they want to be jro from Juro Dreams of

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Sushi they don't want to be the guy who

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starts Chipotle they want to be on the

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line they want to be making food uh And

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So It ultimately comes down to your

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personality and for me my personality

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has always been I'm incredibly lazy so

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from the time that my mom told me to

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wash the dishes I was Furious I was

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always trying to find ways to you know

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pay my brothers to do it find uh you

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know systems to wash the dishes more so

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I had to do less work and so I always

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joke that I'm Teflon for tasks and if

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you start delegating in your company

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which most great entrepreneurs do you

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ultimately reach this point where uh you

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ask yourself well is there anything else

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I can delegate and that final level of

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Delegation that final level of

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abstraction that's hiring a CEO that's

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hiring one to hire 10 they go and they

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run the entire company and you just talk

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to them quarterly sometimes annually and

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there's some CEOs I have that I haven't

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even talked to in two or three years you

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have something between 30 or 40

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companies do you have 30 or 40 CEOs

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reporting to you no the way that we do

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it now so it's crazy at first it was

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like five companies so I had five direct

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reports uh that are CEOs no big deal and

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then over time as we've scaled up we've

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had to form operating groups and so we

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have these operating groups and they

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have their own CEOs who report into us

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so for example all of our Digital

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Services businesses are run by a guy

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named prep I meet with prip kind of

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bi-weekly monthly whenever I need to uh

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and he oversees a group of like six

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companies even if you're not going to

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end up with that kind of portfolio 40

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company structure I've had this with you

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which is I think a more common problem I

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remember emailing you saying hey I have

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this G business it's working so I can't

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there's no there's no reason to shut it

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down however I don't want to keep

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working on it I liked it at the

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beginning I don't love it now I want to

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go on and do new things how do I do this

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do I have to sell this like should I

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just sell the company do I can I hire

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zoo and if so where the heck am I going

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to find somebody who I could trust to do

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this so even on a one company level I

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think that's where most Founders are

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going to be that uh you know Step One is

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abstract yourself out of a single

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company so let's let's start with that

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you you said something you're like it's

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pretty common everyone loves their

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business in year one I forgot what's

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your exact quote so yeah every time I

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talk to a young founder they're like I'm

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going to run this till the day I die

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doesn't matter what the business is they

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think they're going to be you know there

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like Mark Zuckerberg for 20 30 years and

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then you talk to them in years seven or

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eight and almost all of them are just

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like how do I escape this hellish waking

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nightmare like want to be I'm gonna run

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this till I'm 28 till the day I'm

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28 totally so and it's really

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interesting because um people generally

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think about it in a very binary way

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they're like okay there's two doors door

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one keep running my company door two

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sell get rich and live on M Island right

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uh but there's actually a door three and

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door three is hiring a CEO right so

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you're you're in a marathon and you can

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either ditch the marathon or keep

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running it well it turns out that you

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can actually incentivize someone else to

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keep running the marathon on your behalf

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and I mean this just goes back to what I

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was talking about before right so

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there's there's all these different

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levels of Delegation and we all

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understand at least if you're a good

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entrepreneur that if you don't like

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accounting you just hire an accountant

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well if you don't like running your

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company door three is you just hire a

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CEO so you know my my story on this is I

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started metalab which is a design agency

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uh about 20 years ago I feel very old to

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say that but about 20 years ago um and I

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ran it for as CEO for almost 10 years

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and I had a great exec team like I was

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able to delegate quite a bit of it I was

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running other companies at the same time

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but ultimately the buck stopped with me

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and for the first three to five years it

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was really exciting like I was learning

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new skills all the time I was scrappily

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like you know sending the invoices and

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negotiating deals with clients and I was

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flying all over the world and it was all

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new and and exciting but you know at a

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certain point you know after like year

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eight year nine I didn't want to fly to

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San Francisco anymore I didn't want to

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have to like shake hands and kiss babies

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and do that and I remember Chris my now

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business partner and at the time CFO

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would come to me and be like dude you

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got to fly to San Francisco every time

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you go down down there you Clos like a

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million dollars of new projects but I

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didn't really want to do it because a I

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was exhausted it wasn't new anymore I

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didn't want to travel it didn't suit My

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Lifestyle but also I was already rich I

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was already making enough money and so

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the business was kind of starting to

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Plateau because I wasn't willing to go

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that extra mile I was just saying you

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know what we'll just do whatever comes

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in I'll do a San Francisco trip once a

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quarter and we'll close what we close

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because I don't want to do that well the

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beautiful thing was

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there were young Scrappy people who to

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them the idea of flying to San Francisco

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and taking a client out for a steak

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dinner was a dream come true they'd

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never done that before and so for me I

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was looking at it and going okay um

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running a five person agency versus a 50

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person agency it's a very different job

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and it was a job that I sucked at you

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know I really to this day love running

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five person companies I love running you

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know I can get to about 15 people

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comfortably

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um but I I wasn't enjoying it when we

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were 50 people and I read every book

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about management I did courses and I

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just kind of Whi myself why am I not a

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great manager why can I not be like

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Peter Ducker reincarnate and so I would

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always just fantasize about selling and

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I I kept trying to sell the business and

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then we'd be like right at the last

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month and then the uh the buyer would

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change the terms or something would go

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wrong in the business and so so I was

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kind of starting to lose it I didn't

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want to be running my company I wanted

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out but I I I couldn't sell it and so

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around that time I ended up reading a

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book about Warren Buffett and I found

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out about door 3 and here we are I

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started hiring CEOs I made a ton of

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mistakes which I'll talk about but it's

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it's enabled me to create tiny which I

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never would have done before I'd

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probably still be either miserably

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running my business or I would have sold

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for you know a much smaller amount of

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money and we'll get into like the actual

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tactics really quick though the green

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pasture thing youing it's always Grass

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Is Always Green on the other side and

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like you and I joke where you're like uh

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well I don't want to say what you said

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but you'll just like be teasing about uh

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running a small company and how that

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could be way more fun and being the CEO

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of a small company uh for a long period

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of Time Versus trying to like go big

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what's the grasses Always Greener for

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you all right everyone really quick if

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you've heard this podcast before you

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know that Sean and I think that the most

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important skill set you need in business

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is copyrighting and so what we did was

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we went through all of the podcasts that

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we've done it's like 500 of them and we

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found all the best copyrighting tips our

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we aggregated all of them into one

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simple document so you can skim it all

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and get everything that we've ever

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talked about with copyrighting it's in

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the link below it's awesome check it out

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well I mean I think

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um I there's a great Bob Seager quote um

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which is I wish I didn't know now what I

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didn't know then right so for me I I

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think think about it like this I might

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have given this example before but

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imagine if you love chopping wood right

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you just do it because it's fun you're

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in your backyard chopping wood and then

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your neighbor pokes his head over the

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fence and says hey dude can I get a qut

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of wood I'll pay you for it and you

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realize oh my God this is a business

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I've taken my passion and I've created a

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business and now I'm selling wood door

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Todo I'm working with my five best

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friends it's a blast right I'm suddenly

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making money I can afford to go to the

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bar life is good and then you Flash

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Forward 20 years and you wake up and

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you're a lumber magnate you own five

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Sawmills and all you do every day is you

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sit in a little air conditioned box

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looking down at the the floor you have

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all these robots working for you and all

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these hundreds of employees and most of

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your time is spent doing doing Excel

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right I think that is the sadness of

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building a large business and delegating

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your hands are not on the tools anymore

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and so for me what's been sad about

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building the machine is I've built the

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machine that's freed me to do what I

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want but the irony is I end up doing

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things I don't want as a result because

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ultimately I was a designer I loved

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putting on headphones and being in

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Photoshop and designing websites and

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writing and so for me it's been

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searching where do I get the flow state

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that I used to get running a five person

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compan let's let's roleplay it here so I

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have a company I want to hire Ace I I've

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realized I can do this third door and

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I'm like you know what that's the right

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move I should hire a CEO but where the

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heck am I going to find a CEO that I

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could trust that's going to not only not

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ruin it but actually you know hopefully

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grow the business in some way what's the

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what's step one so step one you have to

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really assess is your business big

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enough right is this the right thing is

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this the right time so ultimately you

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want to ask does your business have

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product Market fit and can it actually

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afford a CEO right is this uh is this a

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corner store like where it's kind of an

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owner operator kind of business where

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you just kind of have to run it and if

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you leave all the profit gets eaten up

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by somebody else or is this something

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that's really scalable so I generally as

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a rule of thumb will say you probably

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shouldn't hire a CEO until your business

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is doing $300,000 or so of profit and if

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it is that means that you can swap

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yourself out and you can afford to hire

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someone a reasonable based salary and

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then you can incentivize them to grow

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the business business and so one of the

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one of the really interesting things

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that people kind of obsess over is they

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say well you know a CEO could cost

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500,000 my business is only doing $3

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million and $300,000 of profit and what

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they kind of Miss is that generally a

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CEO has paid a base salary but most of

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their comp comes from bonuses and the

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bonuses are based on the business

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growing and so it's one of those things

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where it's like if your business is

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doing 300K of profit you can basically

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take two or 300 K of that invest it in

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the base salary for the CEO and then all

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of their additional comp will come from

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the growth of the business and so you've

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align them with your goals so first

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thing is my B business big enough so you

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said two two criteria product Market fit

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meaning we we know what the hell we're

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doing we're not in the figure it out

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figure out the product figure out the

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market uh figure out the what is the

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offering and changing that every three

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weeks because it's not working like you

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have a reasonable continuous cycle of

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supply and demand for what you're doing

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and then said profit around 300,000 as

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the kind of that's the minimum bar I

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would say so in there I mean

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occasionally you can let's say you've

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got a friend who's super Scrappy who

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wants to sink their teeth into something

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and you've got a small business that's

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like a I always call them like an ember

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it's not really a fire yet it's an ember

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and someone needs to come blow on it you

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could do that but I think there's a lot

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more risk there you really want a

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machine that's operating you want a car

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that can drive on the road um before you

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put someone in and then the other

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question is can you make someone Rich

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right because ultimately people who are

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good great exceptional CEOs they're

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looking for opportunity and upside and

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by Nature the fact that they're a Hired

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Gun CEO tells me they're not necessarily

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an entrepreneur they don't want to take

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total risk they want a nice salary they

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want bonuses they're not necessarily

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willing to risk at all but often they

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want to know they can get rich in a in a

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CEO way so they can make singled digigit

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Millions for the first time ever uh if

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everything plays out or maybe they can

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get a big payout if the business sells

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or gets to a large scale or whatever it

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is but ultimately you want to know that

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you can make someone wealthy with it and

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so we'll do the exact comp stuff in a

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minute but the second question you have

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so first was is the business big enough

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and do we have prod fit then you also

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said to me once like are you willing to

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walk away I think there's a mental side

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of it too are are you ready to hire a

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CEO yeah and that's really hard I mean

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you know do you I remember I got to the

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point where I fantasized about giving

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the keys away to someone else and when I

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finally did I was elated you know but

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there's a lot of people who aren't like

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that I can think of one of my friends to

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him his business is his baby and when

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people mess with his baby he gets really

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angry and he doesn't like it and so you

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need to be willing to walk away and

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effectively look at it this way as

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entrepreneurs we all we're all birthing

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these these uh business babies and now

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you're giving them to a foster parent

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can you tolerate that you know can you

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cope with that someone else parenting

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your child because that's really what it

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is and not only that but you have to be

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disciplined for it to work you need to

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either be all in or all out you have to

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empower this person you can't be sitting

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there looking over their shoulder so I

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think those are the two kind of

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fundamental questions to this right are

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you are you is your business big enough

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and are you willing to walk away but but

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when you're accepting the when you're

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saying all right I'm going to walk away

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is it I'm walking away because this

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person's going to to make everything

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greater than I could or are you walking

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away thinking to yourself I know it's

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not going to be as good with me in it

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but it could be 80% as good and I won't

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have to worry about it well let let me

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put it this way the let's say that

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you're an exceptional product person

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you'll know the product won't be quite

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as good because generally people who are

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good at marketing and sales and

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operations and finance are just not as

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good at product so you're going to

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sacrifice on the product side a little

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bit but you're going to know the

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business itself will be so much

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healthier and grow um at least from a

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financial measure I found that going

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from being a checked out founder

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operating your business reluctantly to

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somebody who's highly incentivized for

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growth who's excited to do it almost

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always the business like doubles in the

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first year I've been astounded by how

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much I had been holding back my business

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yeah that's a great question great

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answer that seems pretty consistent with

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what I've heard a Founder the other day

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was telling me after maybe 8 nine years

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of running his business he hires a CEO

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he plans to stick I'm hey I'm here I'm

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available for the next year transition

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he's like yeah they haven't called in a

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little while um you know we be we beat

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our numbers which I wasn't able to do

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the last three years and uh everything

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seems to be going really well turns out

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uh turns out they didn't need me as much

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he's like little hit to the ego but also

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wait isn't this exactly what I wanted

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and um you know he was he was sort of

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pleasantly surprised on the upside from

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there so let's talk about finding the

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right person how do you actually find a

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great CEO what do are you looking for so

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generally I like to I like to find

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someone who's run a same or similar

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business that's double the size so let's

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say I have an e-commerce brand um

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selling candles well I I don't

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necessarily need to go find a CEO um

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who's run a candle business before but I

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want to find someone who's sold a

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similar product online and I will

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generally think about who are my who are

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my competitors or what companies do I

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admire and then I'll go on link in and

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I'll just look for um president coo um

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sometimes CEO but usually I will recruit

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a number two and it's that person who's

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been eagerly awaiting getting you know

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kned as the CEO and they haven't stepped

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up yet uh I find those are wonderful

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people to delegate the business to uh

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and then separately recruiters and

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that's a topic we can dig into people

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have a lot of opinions I had a lot of

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opinions about uh recruiters that I've

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actually changed over time but yeah you

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got I I find broadening the Spectrum

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with recruiters can be really helpful we

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have to get a quick shout out to Ty

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Burke my old roommate and someone I used

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to recruit and I know you Ed them as

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well you also use like crazy amounts of

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uh uh reference checks so here's what we

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do so we buy the business and as we're

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buying the business we start asking the

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question as soon as we know we're going

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to buy the business or we're going to

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delegate we we hire a recruiter

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immediately now recruiters really pissed

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me off before it was like real filters

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where I'm going like man why am I paying

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this guy $100,000 to open a door for me

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I can just go on you know like Zillow

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and find the the the house I want to buy

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and here's this middleman charging a lot

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of money and I kind of felt like why

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would I pay some guy to go on LinkedIn

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and message A bunch of people for me I

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can do that myself but I realized that

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I'm distracted and when I need to hire

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someone I will often just go on LinkedIn

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or whatever for 10 minutes I'll text a

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bunch of my friends I'll try and think

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of people that I have like in an apple

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note that might be a good CEO I'm not

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going Broad and so basically um I've

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come around on recruiters there's some

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really exceptional recruiters like Ty

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Burke who um from search Partners who

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Sam introduced me to he's one of my

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favorite we also really like Matt

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Hollingsworth from Al line um and what

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the way I use a recruiter is just to

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broaden the Spectrum so even if I'm

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going to go on LinkedIn myself and look

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for someone I'm might end up bringing

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the person to the table who we end up

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hiring we now have somebody who's um

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reaching out to people I never would

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have spoken to and then they're also

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handling a lot of that administrative

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work of pushing the process along

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they're doing the initial interview and

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one really fascinating thing I didn't

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contemplate before is a recruiter saves

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you an insane amount of time let's say

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that you have 10 candidates for CEO and

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every single one of those candidates

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you're going to have to do a zoom with

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and that'll take 30 minutes to an hour

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well I think we all know we you've all

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had that experience where you interview

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someone and in the first 30 seconds you

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know they're a dingus right and then

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you're just desperately thinking like

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okay how can I get off the phone as

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quickly as possible not waste time but

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not have this person think I'm a total

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[ __ ] and so now I have the recruiter

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do that call and I get them to record

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the zoom and then I just watch the first

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couple minutes and if I'm vibing with

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the person then I'll move them on to the

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next stage so if think about from that

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perspective your time is highly valuable

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and you've just saved 10 hours of time

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what is that worth I think a lot and

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then in some instances um we've actually

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hired uh people that we brought in

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that's fine and I just pay the recruiter

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anyway but in other instances they've

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brought people in that we never would

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have found so the guy that runs

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Aeropress Gerard Meyer we found him via

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Tha and he was a guy where uh he had run

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Soda Stream us and he just wasn't on my

play21:58

radar whatsoever and he's one of our

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best CEOs so I kind of look at the

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recruiters as a time-saving mechanism um

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they broad note the the people you look

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at but ultimately it's just like a tax I

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pay to have someone else be incentivized

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to push everything along um and so I'm

play22:17

actually a big fan of recruiters now but

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you got to use the right people I find

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there's a lot of terrible recruiting

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firms and we've used a lot of really bad

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ones over the

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years and the recruiting firm uh what

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are they running you so usually it's a

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percentage of first year salary I think

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it's about 20% so you know when you're

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hiring a CEO and you've got total comp

play22:38

of you know 300 Grand 500 Grand it can

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be expensive um but I think it's worth

play22:44

paying for if you can find the right

play22:45

partner on it and you mentioned uh

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looking for a number two who's run a

play22:51

similar sized or similar uh similar

play22:53

industry company um here's what I take

play22:56

that to me you tell me what I what I

play22:58

miss let's say You're The Candle Company

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you don't need somebody who's run a

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Candle Company tox the size but maybe

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you want e-commerce you want it maybe

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where Facebook was their primary Chan

play23:08

sales Channel maybe you want uh

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something like candles like maybe

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selling to the similar customer base or

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a one-time onetime purchase product not

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something that's you know a total

play23:18

different kind of like buying psychology

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um is that right just first on that part

play23:23

yeah you want someone who understands

play23:25

roughly how the customer thinks and then

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also the channels by which that product

play23:29

is sold right so one one fascinating

play23:32

thing I'll add to is when I'm

play23:34

interviewing them I always ask myself um

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what is this person's Hammer right so

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there's that great quote to a man with a

play23:42

hammer everything looks like a nail and

play23:45

what I've seen with with CEOs is their

play23:48

Hammer is either Marketing sales

play23:51

operations or Finance right they go to

play23:54

one of or or product they go to one of

play23:56

those things and you know to the product

play23:58

person we released the most beautiful

play24:00

product in the world and if you build it

play24:02

they will come to the salesperson it's

play24:04

let's build a 50 person uh Enterprise

play24:07

sales team to the marketing people it's

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we're going to spend a million dollars a

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month on Facebook ads so you want to be

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listening incredibly carefully to what

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is the mechanism by which they grow

play24:17

companies because usually that's the one

play24:19

if they did it at their last company

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they're probably going to try and repeat

play24:22

it right and so what you want them to do

play24:24

is when they look at your company they

play24:26

go oh my God like this is so easy I've

play24:28

done this a million times before I've

play24:30

taken businesses from a million dollar

play24:32

in sales to $10 million in sales and

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I've done that you know between one in

play24:36

five times in a similar business so at

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this point are you just constantly

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collecting people I mean is that kind of

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how you look at your job is I'm just

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always I mean because if you're having

play24:46

to talk to all these people constantly

play24:48

and you have 40 companies that's like

play24:50

pretty much all your

play24:51

time I'm always thinking about that I

play24:53

mean my worst fear is we're going to be

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recruiting for a CEO role and I'm going

play24:57

to forget about that guy I met at that

play24:59

conference you know five years ago or

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whatever so Chris and I have a Apple

play25:03

notes that we share and we just keep

play25:05

writing down names of people we think

play25:07

are interesting that are Executives

play25:09

sometimes or even within our companies

play25:10

it'll be people that are come up and

play25:12

coming in one of our other businesses

play25:14

that we've thought might be a good CEO

play25:16

for another business um but yeah I'm

play25:18

always trying to scan the Horizon for

play25:20

people who are um smart and I can bring

play25:23

in but interestingly often it is every

play25:27

process is different and and when we

play25:28

hire a recruiter um only like 20% of the

play25:32

time is it someone uh now that we've

play25:34

brought in often it is someone that they

play25:36

go Source I love the uh what's their

play25:39

Hammer question uh because it's so true

play25:43

that the the more experienced somebody

play25:44

gets and the more successful somebody

play25:45

gets they start to develop this hammer

play25:47

and they try to they go run around

play25:49

looking for for ways that they can apply

play25:50

that thing they know to everything

play25:52

whether it's the right thing or not um I

play25:55

think this is a good thing and a Bad

play25:56

Thing uh I've seen the same advice given

play25:58

to kind of um YC type of companies or in

play26:01

Silicon Valley where when you hire a CEO

play26:05

if you hire a CEO That Grew their

play26:06

previous Company by creating a giant

play26:09

sales Army but you're trying to do

play26:11

product Le growth it's a total mismatch

play26:14

you might say oh wow they grew that

play26:15

company from 10 million to 200 million

play26:18

and that sounds good but if they did it

play26:19

in a way that's totally different than

play26:21

yours very few people can repeatably

play26:23

grow businesses using totally new

play26:26

methodologies for sales and marketing

play26:27

and I'm ious also what's your Hammer

play26:30

like uh if if you're a man if you're a

play26:32

man with a hammer running around what

play26:33

what is yours well I would say I'm a man

play26:36

with a lot of different hammers um I've

play26:38

gone really broad now because I've seen

play26:41

so many different ways of growing

play26:42

businesses and I think um I have a lot

play26:45

of tools in the toolkit my old Hammer

play26:48

was product I would always just be like

play26:50

oh my go actually you know what I do

play26:52

have a hammer okay so so my old Hammer

play26:54

was product so I would always do Field

play26:57

of Dreams marketing I would say we're

play26:59

going to build the best product in the

play27:00

world I'm a designer you know I was

play27:02

really proud of what we're doing uh and

play27:04

that'll solve everything and I realized

play27:06

that really doesn't work very well and

play27:08

now I would say my hammer is finance so

play27:12

uh or operations so really what I'm

play27:14

doing is I'm looking at a business I'm

play27:16

going if one if we could just change one

play27:18

thing what would that one thing be that

play27:20

would give the business leverage and

play27:22

often it's something really simple it's

play27:24

like oh pricing right or they're just

play27:26

not selling ads properly something

play27:28

really boring and to to be honest I feel

play27:30

a little depressed as I say that because

play27:32

you're a sellout bro you're a sellout

play27:35

the designer from 20 years ago would be

play27:37

really sad and I still love don't get me

play27:40

wrong like so when we bought let me give

play27:42

arero press as an example I I just

play27:45

unboxed our new Aeropress clear and I

play27:49

just checked out the designs for a

play27:51

couple unreleased products and that was

play27:53

the best day of my month right I love

play27:56

building great products I love being

play27:58

involved with that knowing that if we

play28:00

hadn't bought that business that

play28:01

wouldn't have happened but when we

play28:02

bought Aeropress the boring assumption I

play28:06

made was I'm just going to do really

play28:08

good um online marketing and e-commerce

play28:12

it's really simple they didn't sell

play28:13

online that was my one Insight that was

play28:15

my hammer on that deal and now the bonus

play28:18

the gravy is we get to do amazing

play28:20

products and I get deserve you got you

play28:22

you need to go throw away your Herman

play28:24

millich chair and your Birkenstocks and

play28:26

go put on a vest you nerd you're no

play28:27

longer I know I know I know I know I

play28:30

want to self flatulate so I want to I

play28:34

want to talk about though um some of the

play28:36

things you have to accept about hiring a

play28:39

CEO and also when you interview a CEO

play28:41

what you want to look for um because I

play28:43

think that's probably one of the most

play28:44

important things one of the so to go

play28:47

back to this whole Hammer thing so when

play28:50

I interview a CEO I'm looking for

play28:53

whether or not I not along when I when I

play28:56

interviewed Gerard for from apress he

play28:59

told me what he wanted to do with the

play29:00

company and I already had a lot of those

play29:02

same thoughts and I was nodding along

play29:04

and going oh my God he's putting it

play29:05

better than I ever could and the reason

play29:08

that's important is because when you

play29:10

hire a CEO you are a rider on an

play29:13

elephant right so when you're a rider on

play29:16

an elephant the elephant is going to go

play29:18

anywhere it wants and you're just stuck

play29:20

you can't tell an elephant where to go

play29:22

it's way bigger than you and ultimately

play29:24

it's going to follow peanuts wherever

play29:25

wherever wherever it wants to go and so

play29:29

it's really important that you agree

play29:31

with their uh strategy and one of the

play29:33

ways that this has failed for us is I've

play29:36

loved the CEO candidate and they've said

play29:39

something like uh Hey I was looking at

play29:42

the business and I really think we need

play29:43

to go hard into Facebook ads and I would

play29:46

kind of scratch my head and go well we

play29:49

already kind of tried that I was kind of

play29:51

thinking more this is like an email

play29:53

marketing um you know marketing strategy

play29:55

that we should deploy and they would all

play29:58

always just double down right whatever

play30:00

they say the first time is usually what

play30:02

they're actually going to end up doing

play30:03

and they're just going to use their

play30:04

Hammer um so that's incredibly important

play30:07

is having that alignment and the fit

play30:09

with what else are you looking for in

play30:11

that interview not along what's their

play30:13

Hammer what else so I mean the most

play30:16

important question is do you get the

play30:18

creepy crawlies after you walk away do

play30:20

you feel in any way any cognitive

play30:24

dissonance any weirdness does your

play30:26

stomach feel off

play30:28

um you know you someone could be

play30:30

incredibly Charming I often get this um

play30:32

you know Psychopaths for example they're

play30:35

very Charming people they are wonderful

play30:37

to hang out with but you might walk away

play30:39

and be like there's just something off

play30:40

like something in their eyes or have you

play30:42

had that yeah yeah and I'll tell some

play30:44

stories um but I think the most

play30:46

important thing is you know would you

play30:48

let them babysit your kids right I think

play30:51

like you know either you guys I would

play30:52

let you babysit my kids right but and

play30:55

that's important you're going to hand

play30:57

over your company your baby to this

play30:59

person so you have to have profound

play31:01

trust and so often Chris and I we look

play31:04

for people who are real um so they can

play31:07

be I don't like slick people I like

play31:09

people who their armpits get really

play31:11

sweaty in the interview I like people

play31:13

who get kind of nervous and scratch

play31:14

their face when you ask them hard

play31:15

questions I want to see that someone is

play31:17

a human and when things get tough they

play31:21

will want to do the right thing um and

play31:24

so that's that's like really critical um

play31:26

you know do you walk away energized

play31:28

right you can really like somebody but

play31:29

if you don't walk away energized um you

play31:32

know that's that's not great and then

play31:34

also are they down to have alignment are

play31:36

they down to have skin in the game

play31:38

because ultimately you know the worst

play31:40

type of CEO would be this so let's say

play31:43

Sam's hiring someone to run Hampton and

play31:46

uh they say I want a million dollars a

play31:48

year based salary and you're like okay

play31:51

well you know could we do some bonuses

play31:53

do want Equity how could we create

play31:55

alignment and they just want like

play31:57

lowrisk cash guaranteed that's not

play32:00

someone you want to be working with you

play32:01

want someone who is willing to have skin

play32:04

in the game and risk with you and work

play32:06

on the long term and there's a lot of

play32:08

very shiny fancy Executives that

play32:11

basically want zero risk and they just

play32:12

want to make a [ __ ] ton of money and you

play32:14

got to avoid those people like the

play32:16

plague have you found any correlation

play32:18

between um age or where they live like

play32:22

if they're from a Silicon Valley Company

play32:23

New York company middle of America or

play32:26

wherever the equivalent stereotype is of

play32:28

Canada well I mean I wouldn't say that

play32:31

there's anything about uh where they're

play32:33

from or even what they look like or how

play32:35

they dress or anything like that

play32:36

although I'll talk about that and the

play32:38

importance of matching your cultural DNA

play32:41

with their DNA but the number one thing

play32:43

is the big company people right you you

play32:47

really don't want the flashy person

play32:49

who's got the the you know the LinkedIn

play32:52

with five years at Accenture followed by

play32:55

IBM followed by you know whatever

play32:58

executive role I find that when you take

play33:00

a big a big company person and you put

play33:03

them in a smaller company they just

play33:05

don't know how to function they're not

play33:06

bad there's nothing wrong with those

play33:08

people they just don't know how to

play33:09

function they're used to having like you

play33:11

know an army of people doing everything

play33:13

for them and it's kind of like um I

play33:16

always think about it like restaurants

play33:18

so let's say that you have um you hire

play33:20

let's say you have one restaurant with

play33:22

no systems and you go and you hire the

play33:24

chain restaurant let's say you find a

play33:26

guy who runs like an olive garden and

play33:28

you're like oh my God this guy really

play33:30

understands how to run like a tight

play33:31

tight ship and all the systems and stuff

play33:34

you put them back in um you know your

play33:37

restaurant and they're like well I don't

play33:38

know how to build the systems I didn't

play33:40

do this I just go to my handbook my

play33:43

Olive Garden handbook and they tell me

play33:44

how to do everything so you kind of get

play33:46

that in big company people so you got to

play33:48

avoid the big company folks one Nuance

play33:50

that you didn't say but I'm pulling out

play33:52

is you want somebody who's run a company

play33:54

2x the size not 20x the size you would

play33:57

think 20x is better right no no it's not

play33:59

actually better 2x is kind of The Sweet

play34:01

Spot of what you're looking for is that

play34:02

correct totally well there's this funny

play34:05

uh I I think of it as like there's a a

play34:07

variety of different skills and if you

play34:10

let's use Chipotle for some reason I

play34:12

always go back to Chipotle but um think

play34:14

about this so there's the guy who

play34:17

invented the burrito right that's that's

play34:19

kind of like if you think about it

play34:21

that's like the founder of the founder

play34:23

right then there's Steve 's the guy that

play34:25

started Chipotle he went hey burritos

play34:28

are a great food let's scale this up

play34:31

let's turn this into a fast casual

play34:33

concept then there's someone who came in

play34:36

and scaled it to a bunch of stores right

play34:38

I think that was still Steve that's a

play34:40

kind of a different skill set he went

play34:41

from one store to say 20 stores and then

play34:45

they scaled it to like thousands of

play34:46

stores and then they managed a public

play34:48

company these are all different skill

play34:51

sets right each of those levels are some

play34:54

uh you know a whole different set of

play34:56

skills right the guy who invented the

play34:57

burrito is very different than the

play34:59

person who would be great at scaling

play35:01

Chipotle to a th000 stores and so I

play35:04

think you really just want to be

play35:05

accepting of you're you're almost

play35:07

running a um what's it called like a you

play35:10

pass the Baton what what is that a

play35:12

marathon a relay race yeah and so you

play35:14

might say the person that you hire the

play35:16

CEO you hire to take your business from

play35:19

two to 10 million you know what at 10

play35:22

million you're probably going to bring

play35:23

in some new person to run the company

play35:25

then and they're going to know their

play35:26

scale and then you keep going through

play35:28

this and occasionally you're going to

play35:30

get people who read a lot and learn a

play35:32

lot and are highly adaptable and can

play35:34

keep going but usually you know a CEO is

play35:37

really effective for between five and 10

play35:39

years and every once in a while you get

play35:41

the the special cases that can go the

play35:43

distance and even those exceptions even

play35:45

Mark Zuckerberg who's been running

play35:46

Facebook for 20 plus years he has Cheryl

play35:50

and Cheryl does a bunch of stuff so that

play35:51

he can keep inventing their next burrito

play35:53

he's like oh great I'm going to focus on

play35:54

AI I'm going to focus on metaverse and

play35:56

somebody else will do you know ad

play35:58

operations at this point because that's

play35:59

not what I want to be scaling up or the

play36:02

Google guys did the same thing with Eric

play36:03

Schmidt right they bring they brought in

play36:06

effectively you know a CEO to to run

play36:08

that so that they could keep going and

play36:09

creating the next Chipotle can you talk

play36:12

about transitioning I think this is

play36:14

actually the hardest part um of all this

play36:16

is transitioning and like you have

play36:19

always given me advice and whenever and

play36:21

I believe your advice was right and I

play36:23

followed it but at first your advice was

play36:25

basically just bail uh and and and you

play36:29

were like just talk to him like once a

play36:31

month and then once a quarter and then

play36:32

once a year um and I was like well I was

play36:35

gonna like keep working there and

play36:37

talking to him every single day and like

play36:40

G feedback constantly and be in all

play36:42

these meetings and you're like no so Sam

play36:44

is the question like you've hired the

play36:46

CEO what what are those first 100 days

play36:48

supposed to look like yeah and then and

play36:51

then after 6 and 12 months what's it

play36:54

look like because it's this is the hard

play36:56

part where emotion typically takes over

play36:58

logic totally and it's terrifying to use

play37:01

the baby analogy you know you imagine

play37:03

you're you have this beloved baby and

play37:05

then you watch the foster parent and

play37:07

they're playing a little rough with your

play37:09

kid and you don't quite like what

play37:11

they're they're feeding them and well

play37:12

they don't really know the nap time

play37:14

routine right so it's a little bit scary

play37:16

passing off your business baby to

play37:18

somebody else um what I what I think you

play37:21

do have to rip the Band-Aid and let them

play37:23

jump in the pool I think it's incredibly

play37:26

important that you ERT to your top

play37:28

Executives this person is in charge and

play37:32

uh you can't come to me anymore right so

play37:35

what I what I like to do what I would do

play37:36

in the early days is I would make the

play37:39

announcement explain why I'm making the

play37:42

announcement why I'm making the change

play37:44

and then I would I would literally leave

play37:46

slack I would stop responding to texts

play37:48

from the executives I wouldn't respond

play37:50

to email and I would say to the CEO look

play37:54

you know you're in charge let's do a

play37:56

check-in in a month and then I would

play37:58

just completely check out and I'd say

play38:01

you know look if you want if there's any

play38:02

emergencies you can always call me and

play38:04

get get an opinion but do you give them

play38:06

like a guide like are you like compiling

play38:08

everything in notion like I don't know

play38:10

like like hamb well maybe maybe not

play38:14

maybe not quite a guide or something but

play38:15

you're doing a lot of brain dumps right

play38:17

you're going to spend a couple days with

play38:19

them and go through everything but uh

play38:21

you know business is funny like

play38:22

everything tastes like chicken like a

play38:24

competent CEO will be able to jump into

play38:26

most businesses within five 10 days be

play38:29

able to kind of get the lay of the land

play38:30

and get moving um so I don't I don't do

play38:33

too much of that transition stuff um and

play38:37

and then fir so first you're checking in

play38:40

maybe every two weeks then you're

play38:41

checking in every four weeks then you're

play38:43

checking in every three months and then

play38:45

if you want you can go to six months or

play38:47

a year and I really think that the worst

play38:50

thing you can do is have them writing

play38:53

you a whole bunch of reports and

play38:55

constantly text them and engaging them

play38:57

and making them feel they don't have

play38:58

power and then worse than that the swoop

play39:00

and poop right like so you bypass them

play39:04

you text your old VP of marketing you

play39:06

say I noticed you guys stopped AB

play39:09

testing this on the homepage what's

play39:11

going on with this and then before you

play39:13

know what your CEO feels you're

play39:14

undermining them and all the executives

play39:17

go well I see who's still pulling the

play39:19

strings you know Sam's still in charge

play39:21

I'm just going to go back to Sam and

play39:23

then the water the stress Finds Its way

play39:25

back to you so um I'm a big fan of just

play39:28

being I mean you got to do your

play39:30

diligence if you're going to give this

play39:32

person your business baby you got to

play39:34

know they're not a a epic piece of [ __ ]

play39:36

right that's very important but if

play39:38

you've done all that we can talk about

play39:39

all the diligence stuff so you got to

play39:41

get comfortable that passing your

play39:43

business to this person is going to be

play39:45

okay well how many months or quarters of

play39:47

mistakes or misses do you let them have

play39:50

well it depends I mean you know is it a

play39:52

hard business or an easy business how

play39:54

Stark is it you know was it the moment

play39:56

they started within a month the

play39:58

performance went to [ __ ] is there a good

play40:00

reason for that I think it's a really

play40:01

hard question I mean we've had very very

play40:03

competent CEOs join hard businesses and

play40:07

the business gets worse under their

play40:09

purview doesn't necessarily mean they're

play40:10

doing a bad job it could be a macro

play40:12

problem or there could be some other

play40:14

headwind so I think that's up to you to

play40:17

assess I always say um you know you want

play40:20

Flesh Wounds not mortal wounds so would

play40:23

I allow a CEO to spend 500,000 on some

play40:29

R&D boond doggle yeah maybe I don't want

play40:32

them to feel that I'm holding them back

play40:34

but would I allow them to announce to

play40:37

all the employees that they're changing

play40:39

the business model and shutting down

play40:41

some critical Revenue line uh maybe not

play40:44

you know I'd probably watch something

play40:46

like that and ultimately I think it's

play40:48

important that you say I'll never forget

play40:50

when I was reading 4our Work Week Tim

play40:51

Ferris had this whole thing about

play40:53

anything less than $55,000 doeses not

play40:56

require my opinion and I think it's

play40:58

important you set that control with the

play41:00

CEO so you say anything that that you

play41:04

want to spend more than $300,000 on I

play41:07

want you to come to me I want you to

play41:08

discuss right so you can kind of build a

play41:10

bit of a bounding box around that we got

play41:12

to take a drink every time you say a

play41:14

cute Canadian phrase uh we've got

play41:17

boondoggle we have Dingus we've got

play41:19

creepy

play41:21

Crawley what else you got for us Dingus

play41:25

Dingus isn't even Canadian it's actually

play41:27

it's from Tim Tim and Eric do you guys

play41:29

ever watch Tim and Eric yeah I want I

play41:32

want more of that go ahead Sean let's do

play41:35

um let's finish up actually in the

play41:37

hiring and diligen in stuff so I I have

play41:39

I have one more on the interview so do

play41:41

you meet in person or are you trying to

play41:43

do everything in Zoom do you like spend

play41:44

spend time you know any extended time

play41:46

with them yeah I like to meet them in

play41:49

person yeah um I think there's something

play41:51

to looking someone in the eye seeing how

play41:54

they their body language is you just

play41:56

can't get that same level of diligence I

play41:59

have hired people sine many times but

play42:02

for major hires I always want to meet

play42:04

them in person so in terms of diligence

play42:07

it this is the most critical thing and

play42:08

this is where we've made the most

play42:10

mistakes right you can avoid endless

play42:14

pain if you just diligence people

play42:16

carefully um and this is you know anyone

play42:19

who's hired people at a company knows

play42:21

this you know check references top

play42:23

grading there's all these different ways

play42:24

of doing it um but there's a couple um

play42:29

you know there's this idea of like trust

play42:31

but verify right so I'll trust my gut

play42:33

that's my first screen um and then I'll

play42:37

perhaps introduce them to like one or

play42:38

two other people I trust so like Chris

play42:40

might talk to the CEO as well someone

play42:42

else from our team we'll assess okay do

play42:45

we get any creepy crawly Vibes if that's

play42:48

not the case if we don't then we'll move

play42:51

into actual diligence and we've learned

play42:54

the hard way we've made a couple really

play42:56

bad hires um that burned us and so we

play42:59

actually use these former CIA guys to do

play43:02

background checks they're called

play43:04

business intelligence advisers kind of

play43:06

like CIA but with a b and they are

play43:09

incredible they will interview they'll

play43:11

so they'll call up the person they'll

play43:13

talk to them for an hour or so and

play43:15

they'll write down every single thing

play43:16

they say so if they say oh in college I

play43:19

was a athlete they'll they'll verify

play43:22

that if they say um oh I left that

play43:25

company because XYZ well they'll go and

play43:28

uh look up that company and they'll

play43:29

message five people who might have

play43:31

worked with them and so you end up

play43:33

getting this dossier on the person that

play43:35

gives you a high level thing of what are

play43:38

the what are the positives what are the

play43:39

negatives um and then also have they

play43:42

ever been um you know accused of a crime

play43:46

have they ever had like a track record

play43:48

of like not paying bills uh legal

play43:50

records all that kind of stuff so I

play43:52

think that's really important and we um

play43:56

we've made a really bad hire um about 10

play43:59

years ago and the guy basically was like

play44:02

full of [ __ ] about a whole bunch of

play44:04

stuff on his resume and it ended up

play44:07

being a nightmare and so after going

play44:09

through that experience I think it's

play44:11

well worth paying between 10 and $20,000

play44:15

to get this deep reference check done um

play44:18

and so that I think that's just so

play44:19

critical that's that's amazing do you uh

play44:22

sounds like between the recruiter and

play44:24

the reference check the the background

play44:26

check people

play44:27

you might be spending anywhere between

play44:29

50 and $100,000 of transaction costs in

play44:33

recruiting a CEO I'm assuming you can't

play44:35

do that when it's a $300,000 a year

play44:38

profit business what is the minimum bar

play44:41

you use when you're gonna when you're

play44:43

going to pay for both the the the good

play44:45

recruiter and the the background checks

play44:48

and what would you do for the if you're

play44:49

the person who is more at the 300,000 a

play44:52

year profit um and maybe can't afford

play44:55

those transaction costs how would you do

play44:56

it DIY well I would just follow the same

play44:58

process right so you know you're not

play45:00

going to be able to hire the recruiter

play45:03

and afford them and so you're going to

play45:05

try and cast your net really broad

play45:07

you're going to talk to a lot of

play45:08

different people when it comes to

play45:09

verifying what the person tells you the

play45:12

number one thing is never call the

play45:14

references they give you right any snaky

play45:17

person can find three buddies who can

play45:20

you know say that they're great or

play45:21

whatever it is I always try and Scuttle

play45:24

butt so I'll say Okay um my friend

play45:26

invest in that company and I'll ask them

play45:28

to ask the CEO why that person left or

play45:31

if they recommend I also have this trick

play45:34

I don't remember where I got it but I

play45:36

love this one you email a whole bunch of

play45:38

people who used to work with them or the

play45:40

former CEO they worked for and you

play45:43

say hey I'm doing a reference check on

play45:46

this person

play45:48

um I'd love to talk to you about them if

play45:51

you don't respond to this email I'll

play45:53

take it as you didn't have a good

play45:55

experience oh Eyes Cold

play45:57

such a great it's such a great trick

play45:59

it's such a great trick because if they

play46:01

don't respond people will almost always

play46:03

respond because they don't want to [ __ ]

play46:05

on somebody if they um if you know if

play46:08

they have anything good to say but if

play46:09

they have something bad to say it gives

play46:11

them an out because a lot of people I

play46:12

found are worried about legal liability

play46:14

they don't want to go and like you know

play46:16

say this person's a piece of [ __ ] and

play46:17

then that person sues them or something

play46:20

like that dude I'm going to use that

play46:21

line for any email I want uh I'll just

play46:24

like ask someone anything like if you

play46:26

don't if you don't reply I'll assume you

play46:28

hate yourself and your

play46:30

family yeah exactly sales guys do that

play46:34

all the time it's the worst um okay so

play46:37

you found the person how do you

play46:40

negotiate and structure the comp package

play46:42

for the CEO so um I always like to make

play46:45

the first offer um because ultimately

play46:48

you kind of know what you're willing to

play46:50

pay and what makes sense based on who

play46:52

they are and I think you kind of have to

play46:54

scale up or down based on their

play46:55

experience so there's times where I've

play46:57

taken a risk where I've said you know

play47:00

what this person was um they're a VP

play47:02

marketing but they really have CEO

play47:04

energy and I'm going to take a chance on

play47:06

them I'm going to try and um you know

play47:09

pay less for someone like that I'm not

play47:10

necessarily going to put them into like

play47:11

full CEO comp I'm going to try and go

play47:13

high variable low base um but someone

play47:16

who's more established you know I'm

play47:18

going to give them basically what they

play47:19

what they want and uh and whatever we

play47:22

think the range is there um and then the

play47:25

most important thing is to use total

play47:26

compensation

play47:27

so when you make the offer so let's say

play47:30

let's say I have a business that's doing

play47:32

$300,000 of profit and I can comfortably

play47:36

afford a CEO base salary of 150 Grand

play47:41

right so let's say this person is worth

play47:44

300 Grand a year 400 Grand a year I'm

play47:46

going to go to them and I'm going to say

play47:48

I'm going to pay you 300 Grand a year

play47:50

but it's going to be $150,000 base and

play47:53

it's going to be $150,000 bonus and the

play47:55

bonus is if you get me to $600,000 of

play47:59

eitaa right and so you're basically

play48:02

using the profits that they've created

play48:05

to pay them the bonus and you've created

play48:07

alignment between the two of you but

play48:09

it's important never to just say well

play48:11

I'm going to offer you $150,000 a year

play48:13

plus a bonus because in their head

play48:15

they're going like no I'm a $300,000 a

play48:17

year person right so I always lead with

play48:20

What's the total compensation and then

play48:22

what needs to be true to achieve that

play48:24

compensation I'm also a big fan of cap

play48:27

bonuses so for example let's say the

play48:30

target is you know $600,000 of eitaa

play48:33

well if they do $1.2 million of EA I

play48:36

want them to get double the bonus maybe

play48:38

even triple the bonus um and that's

play48:40

worked really well for us so the idea of

play48:42

saying look I'm gonna offer you $300,000

play48:45

a year but it might be$ 600,000 it might

play48:47

be a million dollars a year depending on

play48:48

how you

play48:49

perform um and then the other thing is

play48:52

equity is just hard um I'm not a big fan

play48:56

of stock options I like to try and find

play48:59

people who are willing to if they want

play49:01

Equity they're willing to write a check

play49:04

so if a CEO comes to me and they say

play49:06

okay but I need you know I need Equity I

play49:08

need skin in the game I'm gonna say

play49:10

something like okay so you want um

play49:14

$40,000 of equity per year uh are you

play49:17

willing to lower your compensation by

play49:20

$40,000 or are you willing to write a

play49:24

check you know do you have do you have a

play49:26

stock portfolio you can sell and you can

play49:28

inject the money into the business and

play49:30

I'll let you buy in at a really great

play49:32

valuation and if they don't want to do

play49:34

that then sometimes I'll even loan the

play49:36

money I'll say I will personally loan

play49:38

you the money and then you're going to

play49:39

write a check and you're going to buy it

play49:41

and I have the right to buy back your if

play49:43

you leave I have the right to buy back

play49:45

your stock at whatever multiple of the

play49:47

earnings at the time or whatever it is

play49:49

how how how do people react to that

play49:51

conversation because that's very

play49:52

different than where a lot of people are

play49:54

probably coming from well I want them to

play49:56

Value the equity and they don't value

play49:57

the equity when they get stock options

play49:59

they just look at it they don't even

play50:00

consider it as part of total comp so

play50:03

let's say that like all here's here's

play50:05

the kind of thing I'd hear so they say

play50:06

um I want to make 400 Grand a year and

play50:10

and I want equity and I'd say well okay

play50:13

how is the equity going to work they go

play50:14

well I think I should have 5% and let's

play50:17

say the business is worth $100 million

play50:19

so they've now said Okay I want $5

play50:21

million and you're like okay well you're

play50:24

you're worth four to five 00k a year

play50:28

based on your track record and your

play50:30

experience and all that kind of stuff

play50:32

how am I supposed to give you $5 million

play50:35

of equity that just doesn't make sense

play50:37

and so I always try and talk about it in

play50:39

terms of what's the cash value of the

play50:41

equity that they're receiving and how do

play50:43

we create a scenario where we have

play50:45

shared downside and a lot of people in

play50:47

Silicon Valley are used to stock options

play50:51

and the way stock options work is let's

play50:53

say sam you joined my company and the

play50:55

stock price is $100

play50:57

and I say here's $100,000 of stock

play51:00

options at $100 share price if the Shar

play51:04

is drop to

play51:06

$50 it's a lotto ticket and it's a zero

play51:10

it's not worth anything if it goes up

play51:13

then it's worth a shitload and so you

play51:15

end up with this kind of binary

play51:16

situation where they have this lotto

play51:18

ticket that pays out big or as a zero

play51:22

and so what that means is if your value

play51:24

of your business goes down even 10% %

play51:27

they're basically at a zero and so

play51:29

they're disincentivized so I just I

play51:31

don't love stock options and in general

play51:33

I only like giving Equity to people who

play51:35

are willing to sacrifice something for

play51:38

it otherwise you know why why wouldn't I

play51:40

just pay you a really fat bonus if you

play51:42

get down to it that's usually what

play51:43

Executives want they want to do an

play51:46

addition to their house they want to go

play51:47

on crazy vacations they like cash most

play51:49

of the time quick kind of question as we

play51:52

round up to what the downside of all

play51:54

this is is like everything you're saying

play51:56

I think sounds when I hear it I'm like

play51:59

this is the

play52:00

way is a fair argument against this that

play52:04

founder-led companies typically have

play52:06

more Innovation or more soul and things

play52:09

like that and that it's better to have

play52:11

one thing go big versus many things that

play52:14

are potentially okay is that a fair

play52:17

argument do you think or

play52:19

no yeah but I think like I said in the

play52:22

beginning I think it comes down to

play52:24

personality like I think if you're so

play52:26

for me when I was running

play52:28

metalab I started five other companies

play52:31

in the first three years because it was

play52:33

irresistible to me right now I knew the

play52:36

right thing to do might have been to

play52:37

focus on the business but my personality

play52:40

is that I want to go do other stuff so

play52:43

Sam like you seem super focused right

play52:46

and maybe you're better off just having

play52:47

one Focus you wake up every day you you

play52:49

think about one thing but if you start

play52:52

finding yourself getting drawn into

play52:54

other businesses it would be a huge

play52:56

service to continue to run that business

play52:58

right so I think ultimately it comes

play52:59

down to being true to yourself you

play53:02

shouldn't if you're listening to this go

play53:05

oh I should go do this you should only

play53:07

go do this if you're drawn to it it's

play53:08

the same advice I give to entrepreneurs

play53:10

they say well should I go and work in a

play53:12

company or should I be an entrepreneur

play53:14

and I kind of go well if you have to ask

play53:16

that question the answer is probably no

play53:18

right because for me I could never

play53:20

consider working for someone else I if I

play53:23

whenever I had a job I just wanted to

play53:24

shove the boss out of the way way and

play53:27

take the wheel of the business so I

play53:29

think to me it's just it'll be obvious

play53:31

if this is something that appeals to you

play53:33

you'll know you'll be listening to this

play53:34

nodding along and going oh my God I can

play53:37

I can do this I just didn't know I could

play53:39

do it and not feel

play53:42

guilty well dude this is awesome we love

play53:44

having you come on um what do you think

play53:47

Sean yeah this is great and it's also um

play53:50

earned information so this is not

play53:53

something that you you might be able to

play53:55

read in a book but a lot of the Nuance

play53:58

of what you described is from hard

play54:00

lessons that were you know things that

play54:02

went right many mistakes of things that

play54:04

went wrong and the lessons you've

play54:06

learned so we all got to benefit from

play54:07

you know your 20 years of experience

play54:09

kind of going through this process

play54:11

yourself and um I know for me it was a

play54:14

huge unlock to be able to hire a CEO and

play54:17

do that successfully and I was like wow

play54:19

this is cheat codes oh my God I get the

play54:21

business is going to do well it's going

play54:22

to do better than if I was doing it you

play54:23

know I get all of the reward without any

play54:26

of that work and it's a total great

play54:28

trade for this person because I kind of

play54:31

didn't really appreciate how many people

play54:33

are entrepreneurial but maybe not

play54:36

entrepreneurs they are people who are

play54:38

great CEOs but they also got two kids

play54:41

they don't want to take full-on risk so

play54:43

they they want that kind of medium

play54:45

upside um low downside and uh finding

play54:49

that fit has been pretty huge for me so

play54:52

I think that's great A lot of the things

play54:54

that you said that stood out to me the

play54:55

golden nuggets for me was find the find

play54:58

the number two at a business that's two

play55:00

2x bigger but similar to to the one

play55:02

you're in right now figure out what's

play55:04

their Hammer because that that's

play55:07

probably it everybody's a man with a

play55:08

hammer and and you just have to make

play55:09

sure that that's the right hammer for

play55:10

your your business um and then pay up on

play55:14

the on the reference checks and the

play55:16

recruiter to make sure that you you get

play55:18

enough candidates and then you find the

play55:19

right person because that's a it's a

play55:21

necessary tax you have to pay once the

play55:23

business is big enough that you can

play55:25

support this and then leave them alone

play55:27

that's the other thing most people don't

play55:29

leave them alone they say well it didn't

play55:31

work you know in the first two weeks

play55:32

they did something I didn't agree with

play55:34

so I def fire them what's the balance

play55:36

there like you leave them alone but you

play55:37

don't leave them completely alone I

play55:38

think for you guys they send you what a

play55:40

f a finance only update every every

play55:42

month and then is there anything else to

play55:45

it like a strategy planning thing or do

play55:47

you do anything else so what we used to

play55:49

do is we do a report every single month

play55:52

and they would write like here's what's

play55:53

going on in the business here's the

play55:54

numbers and that was just crazy we

play55:56

couldn't keep up and it also wasted a

play55:58

lot of their time now we get just the

play56:00

numbers to head office and we meet the

play56:02

CEOs annually and then often uh there's

play56:05

certain CEOs we don't even meet because

play56:07

they're within operating platforms so we

play56:09

just meet with the CEO of that operating

play56:11

platform uh usually like monthly or

play56:13

quarterly and check in um by the way

play56:16

this is the number one thing I get

play56:18

emails on like literally like every

play56:20

single day I get questions about it on

play56:22

Twitter and on email and so I actually

play56:24

wrote a PDF on here like a checklist

play56:27

basically on are you ready to hire a CEO

play56:29

and how to hire a CEO and if you sign up

play56:32

for my newsletter it's never enough.com

play56:34

newsletter uh I'm gonna post the PDF uh

play56:38

next week I think awesome okay great I

play56:41

think that's that's the that's the Pod

play56:44

everybody should go check it out

play56:45

never.com what newsletter newsletter

play56:48

yeah and we'll link to it in yeah we'll

play56:51

link to it down here um all right dude

play56:53

thank you that's the pod

play56:55

[Music]

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