Config 2024: How pigeons led to emergency room optimizations

Summary

Zul from Singapore shares his journey from tech to government, highlighting the transformational impact of Open Government Products (OGP). OGP, functioning like a startup within the Singapore government, has revolutionized public services through innovative apps, including a COVID-19 vaccination appointment system and a parking app, enhancing efficiency and citizen engagement. Zul emphasizes the importance of a 'Citizens First' culture, autonomy in small skilled teams, and a relentless focus on impactful outcomes, showcasing how OGP's model has delivered 30 significant products over five years, improving lives and setting a precedent for public tech innovation.

Takeaways

• 🌟 The speaker, Zul, from Singapore, works for an organization called Open Government Products (OGP), aiming to change the perception that governments build poor products.
• 🛠️ OGP functions like a startup within the Singapore government, with a mission to build effective and inclusive products, starting with experimentation, demonstrating success, and propagating the practices.
• 💉 A notable product developed by OGP is an appointment app for COVID-19 vaccinations, which helped achieve a 96% vaccination rate among the eligible population in Singapore.
• 🅿️ Another product is a parking app that replaced the inconvenient system of paper coupons, offering a digital solution for roadside parking payments and refunds.
• 🏥 OGP also built an enterprise patient management system for public hospitals in Singapore, saving $85 million by developing it in-house with a small team.
• 🚀 OGP has delivered over 30 products in 5 years, showcasing the potential for government entities to innovate and create impactful solutions.
• 🔍 The health appointment system began with identifying the inconvenience of getting vaccinated and addressing it through a user-centered design approach.
• 📈 Through iterative testing and learning, OGP increased the conversion rate of the health appointment system significantly, demonstrating the effectiveness of their approach.
• 🤝 OGP's success is attributed to creating a culture where citizens are prioritized, giving autonomy to small, skilled teams, and being obsessed with delivering impact.
• 📊 OGP is transparent about their performance, sharing detailed report cards that include metrics and costs, which helps keep teams accountable and focused on impact.
• 🌱 OGP's culture includes initiatives like 'Heaton', a month dedicated to exploring new ideas and solving problems, leading to innovative solutions like a language simplification app for seniors.

Q & A

What is the primary mission of Open Government Products (OGP) in Singapore?

The primary mission of OGP is to change the perception that governments are known for building terrible products by experimenting with new practices, demonstrating their effectiveness, and propagating them to the rest of the government and potentially to governments around the world.

How did OGP address the challenge of low vaccination rates for certain vaccines in Singapore?

OGP addressed the challenge by building a clinic app to display availability and a patient app for the public to book appointments, making the process of getting vaccinated more convenient and accessible.

What was the initial reaction to the health appointment system launched by OGP?

The initial reaction was not as positive as expected. The team set a target of 50,000 appointments by the end of the year, but after the first month, they only had 50 appointments, indicating a need for a different approach.

How did OGP improve the effectiveness of their health appointment system?

OGP improved the system by conducting numerous experiments, such as using SMS instead of physical mail, testing different tones of voice in messages, and finding the optimal time to send SMS for higher conversion rates.

What is the significance of the 'Hecaton' that OGP conducts every January?

The 'Hecaton' is a month-long innovation sprint where OGP stops all critical work to focus on new ideas and solutions. It has been instrumental in generating impactful projects and fostering a culture of innovation within the government.

How does OGP ensure that its products are citizen-centric?

OGP ensures citizen-centricity by creating a culture where citizens are always first, engaging with them directly, and making design decisions that prioritize the needs and convenience of citizens over other considerations.

What is the role of the policy officer within an OGP team?

The policy officer, embedded within an OGP team, has deep government experience and connections. They help navigate bureaucracy, unblock the team when stuck, and can even rewrite policy papers to remove boundaries and enable the team to deliver impactful products.

How does OGP maintain transparency and accountability in its operations?

OGP maintains transparency and accountability by publishing a report card that displays key metrics, costs, and the impact of each product. This report card is also used as part of the performance review process.

What impact has OGP had on the government's approach to technology and cost management?

OGP has influenced the government by setting a benchmark for cost-effectiveness and product quality. Their transparency helps government officers evaluate vendor proposals and demand better value for money.

How has OGP grown since its inception in 2020?

OGP has grown from 40 people in 2020 to 190 people, delivering 30 great products over 5 years with a focus on creating a citizen-first culture, giving autonomy, and being obsessed with delivering impact.

What is the broader vision that OGP hopes to inspire in others?

OGP hopes to inspire a broader vision where the brightest minds work on solving the most important problems, building technology for public good, and considering the impact of their work on families, communities, and society.

Outlines

00:00

🌟 Transforming Government Products with OGP

Zul, from Singapore, introduces the concept of governments creating high-quality products, a paradigm shift from traditional government services. He shares his journey from tech companies to the Open Government Products (OGP) organization, which operates like a startup within the Singapore government. OGP's mission is to change the perception of poor government products by experimenting with new practices, demonstrating their effectiveness, and propagating them globally. Zul highlights three key products developed by OGP: a COVID-19 vaccination appointment app, a parking app, and an enterprise patient management system used by public hospitals, which saved $85 million. He aims to inspire the audience about the potential of government products.

05:01

🚀 OGP's Health Appointment System Evolution

The narrative focuses on OGP's efforts to improve vaccination rates for seniors in Singapore, which were initially low. The team identified the inconvenience of getting vaccinated as the main barrier. They developed a clinic app to display availability and a patient app for booking appointments. Despite an initial lack of success with physical mailers, they pivoted to using SMS, which proved to be significantly more effective. Through various experiments, they discovered that a friendly tone and sending messages before 10:00 a.m. on weekdays yielded the best results. This iterative process led to a 7X increase in conversion rates, and the system now facilitates a wide range of health appointments, significantly impacting public health.

10:02

🛠 Navigating Bureaucracy for Public Good

Zul explains how OGP operates differently within the government framework, emphasizing the importance of a citizen-first culture. He describes how OGP navigates bureaucracy to deliver effective products, such as the health department system. The team's approach includes creating a culture of prioritizing citizens, conducting an annual 'Heaton' month for innovation, and making difficult design decisions. They also ensure transparency by publishing a report card that details each product's impact and cost, holding teams accountable for delivering value.

15:03

🏆 OGP's Approach to Team Autonomy and Impact

This section delves into OGP's structure, which empowers small, cross-functional teams with full autonomy over their products. Each team is responsible for their product's success and includes a policy officer to navigate government policies. A key example is the simplification of financial assistance processes in hospitals, where a policy officer helped streamline patient information sharing across institutions. OGP's radical transparency and focus on impact have led to significant achievements, such as educating government employees on the cost of tech products and improving procurement decisions.

20:03

🌱 Cultivating a Citizen-Centric Tech Ecosystem

Zul concludes by reflecting on the growth of OGP from 40 to 190 people and the impact of their work over five years. He contrasts his early career in tech, where his work was more commercially driven, with his current role, where the impact is measured in lives saved and services improved. He calls for the brightest minds to work on solving the world's most pressing problems, advocating for a tech ecosystem that serves the public good.

Keywords

💡Open Government Products (OGP)

Open Government Products (OGP) is an experimental unit within the Singapore government that operates like a startup with the mission to improve government-provided services and products. It is central to the video's theme of transforming government services to be more effective and innovative. The script describes how OGP functions in three steps: experimenting with new practices, demonstrating their effectiveness, and propagating them throughout the government.

💡Inclusive Society

An inclusive society is one that is accessible and accommodating to all members, regardless of their background or needs. In the video, the concept is connected to the idea of creating government products that are easy to use and beneficial to everyone, such as the health appointment system that aims to increase vaccination rates among the elderly.

💡Health Appointment System

The Health Appointment System is a product developed by OGP to facilitate easier booking of vaccination appointments. It is a key example in the script of how technology can be leveraged to solve real-world problems, improving public health outcomes by making it more convenient for seniors to get vaccinated.

💡Vaccination

Vaccination is the process of receiving vaccines to provide immunity against infectious diseases. The script discusses the low vaccination rates for certain vaccines in Singapore and how OGP's Health Appointment System was designed to address this issue by making the process more accessible.

💡User Research

User research is the process of gathering information about users to inform the design and development of products. In the script, user research revealed that the inconvenience of getting vaccinated was a significant barrier, leading to the creation of the Health Appointment System to streamline the process.

💡Conversion Funnel

A conversion funnel is a model that visualizes the customer journey from initial awareness to the final conversion to a sale or desired action, like booking an appointment. The script mentions the team's goal of increasing the conversion rate through the funnel, highlighting the importance of optimizing the user experience to achieve better outcomes.

💡Policy Officer

A policy officer in the context of the video is a role embedded within the product teams at OGP, providing guidance and navigating bureaucratic hurdles. They use their expertise to help teams adhere to regulations while still innovating and delivering impactful products.

💡Enterprise Patient Management System

The Enterprise Patient Management System is an example of an OGP product that was built to streamline administrative processes in public hospitals. The script describes how it was created with a small team and resulted in significant cost savings, showcasing the effectiveness of OGP's approach to product development.

💡Hackathon

A hackathon is an event where people, often programmers, collaborate intensively on a project within a fixed period. The script mentions an annual month-long hackathon conducted by OGP, which fosters innovation and leads to the development of new products and solutions to various societal issues.

💡Citizen-First Culture

A citizen-first culture prioritizes the needs and experiences of citizens in all aspects of governance and service delivery. The video emphasizes the importance of this culture in driving OGP's mission to create impactful and user-friendly government products.

💡Autonomy

Autonomy in the context of the video refers to the independence and self-direction given to small, cross-functional teams within OGP. These teams have the freedom to decide on the problems they tackle and the methods they use, which is critical to their ability to innovate and deliver effective solutions.

💡Impact

Impact in the video refers to the positive influence or effect that the products developed by OGP have on society. The script discusses the team's focus on delivering measurable impact through their products, using metrics and transparency to ensure they are making a meaningful difference in people's lives.

Highlights

Zul's introduction and the vision of an effective, inclusive, and innovative society through government-built products.

The establishment of Open Government Products (OGP) as an experimental unit within the Singapore government, functioning like a startup.

The three-step approach of OGP: experiment, demonstrate effectiveness, and propagate practices to other governments.

Achievements in building notable products like the COVID-19 vaccination appointment app, which vaccinated 96% of Singapore's eligible population.

Innovation in parking solutions by replacing paper coupons with a parking app, offering refunds for early returns.

Development of an Enterprise Patient Management System used by all public hospitals in Singapore, saving $85 million.

The process of building the health appointment system to increase vaccination rates for seniors and other recommended vaccines.

The importance of user research and the discovery of inconvenience as a barrier to vaccination.

The team's volunteer-based initiative to save lives by building a clinic and patient app for vaccine appointments.

Learning from initial failures and conducting experiments to improve conversion rates for appointment bookings.

The surprising effectiveness of a 'nice' tone in SMS reminders compared to 'scary' or 'concise' versions.

Optimizing SMS timing and day of the week for maximum conversion rates in appointment bookings.

Evolution of the health appointment system to include over 19 types of services and facilitating over 350,000 appointments.

The challenge of navigating government bureaucracy while delivering impactful products and services.

Creating a 'Citizens First' culture within government and prioritizing citizen needs over clinic preferences.

The autonomy given to small, skilled teams at OGP, allowing them to operate independently and be accountable for outcomes.

The role of policy officers in removing bureaucratic barriers and enabling policy changes for better public services.

The emphasis on impact measurement through report cards and transparency in cost and performance.

The impact of OGP's work in government compared to traditional tech startups and the profound effect on society.

Invitation to join the mission of building tech for public good and the potential of collective bright minds tackling important problems.

Transcripts

[Music]

imagine the worldall where governments

build great

products I know right it's it's like a

whole new world but paying taxes will be

easy health care services will make you

feel cared for wouldn't we create a

society that is effective inclusive and

Innovative good afternoon and welcome my

name is zul and I flew all the way from

Singapore and it's so surreal to be in

front of you

[Applause]

today thank you I spent the first 10

years of my career in various tech

companies from Texas setups all the way

to big Tech but two years

ago I made a leap to government I joined

an organization called open government

products or ogp for short and ogp is

basically an experimental unit within

the Singapore government and we

basically function like a

startup and all mission is simple

governments are known for building

terrible products but we want to change

that

and we're going to do it in three simple

steps first experiment with new

practices demonstrate that it works and

then propagate it to the rest of our

government and hopefully to the

governments around the world I think

we've done a pretty decent job on the

first two steps and here are some

notable products that we have

built the covid crisis was very scary in

Singapore citizens were eager to get

vaccinated but there wasn't an easy way

to do so so we built an appointment app

within 2 weeks and we got 96% of all

eligible population

[Applause]

vaccinated in Singapore we also used to

pay for roadside parking using paper

coupons every half an hour is one coupon

so can you imagine if you want to park

for the entire day your whole entire car

dashboards is just fill With Coupons

it's terrible so we got rid of it we

build a parking app and today if you

visit Singapore and if you want to pay

for roadside parking anywhere in

Singapore you'll be using our app and

the best part is if you come back to

your parking earlier we'll refund you

the

[Applause]

difference so many people will say that

hey startups they probably can't do

Enterprise level systems but we did it

we built an Enterprise paal management

system that has been used by every

single public hospitals in Singapore and

we did it took us one year with a team

of less than 10 people and we saved $85

million by building it

ourselves so those three

products are just a fraction of 30 great

products that we have delivered over the

past 5

years so today I want to give you a

behind the scenes look at how we did it

and the model that made it possible and

by the end of it I hope to inspire you

and and make you feel hopeful about the

future products coming out of your

government all right let me bring you

through one of our product that we built

this is the health appointment system

but how we started was two years ago a

government agency the health promotion

board approached us for help you see we

did quite a good job with Co but for

other highly recommended vaccine we were

terrible only 12% of all seniors in

Singapore are vaccinated against pacal

vaccine which basically protects you

against bacteria that may lead to

pneumonia pneumonia is the second

highest leading cause of death in

Singapore less than 20% of women in

Singapore have taken the HPV vaccine

which protects you against certain

viruses that may lead to several

cancers if we compare this to higher

income countries around the world

Singapore is ranked

last so when we did our user research we

found out that the main barrier is

basically how inconvenient it was to get

vaccinated we do a lot of government

campaigns such as this one and we

encourage citizens to go to their

nearest clinics but when they go to the

nearest clinic the vaccine are stop and

even if they manage to find a clinic

where they stop they have to endure a

long waiting time so we knew we have to

change it we have to fix

it so what we did was Canna here our

product manager doing one of the weekly

all hand sessions pitch to the entire

company the problems the opportunity and

basically ended the pitch by saying hey

we are going to save some lives who's

with

me so four people volunteered

[Applause]

at the point in time we were like less

than 100 people so four is quite four is

quite good and these volunteers right

they are spending their time outside of

work to work on this so it's yeah it's a

bit different so we have one designer

who's with us in the crowd today and we

have three other

engineers and over the next few months

we buil a clinic app for clinics to

display their

availability we build a patient app for

members of public to book

appointments and within four months we

launch and I use the word we because at

this point is is the point where I

joined ojp and this was the very first

product that work

on so everything went well and we

reached the moon

right well I I wish it was that smoo but

here's what happened we sent hundreds of

thousands of physical males to seniors

because those are the target group that

we we were we were aiming for and we

were very optimistic about it we set a

target of 50,000 appoint app ments by

the end of the year uh it was 5 months

away till the end of the year so every

single month we are expecting about

10,000 by the end of the first month

50 yeah so you can imagine the whole

morale of the team right oh my God what

went

wrong so we did what any other Tech

startups we have done we talk to our

users uh we use data doc to look at all

the replays we Dove deep into our

conversion panel and here's what we

learned our assumptions were

wrong we assume that the seniors

Preferred Physical meal as a form of

marketing medium but realized that a

physical male often get lost with other

Jung males and it doesn't look official

enough and even if the seniors open up

the mail there's a QR code and there's a

URL at that point in time we didn't

think so much about it but can you

imagine seniors and like taking the

camera trying to scan the QR code or

like typing the URL yeah it was terrible

so we conducted numerous experiments and

the very first one was okay physical

meal sucks so what will be a better

medium and we found out that smss or

text messages were super effective so we

double down on

it we then double down on trying to

figure out like does the content matter

does the tone of voice matter and here's

an example of an experiment we ran

there's three different type of tone of

voice we have nice

scary and

concise okay let's let's do a quick poll

who think the nice is will have the

highest

conversion no okay who thinks the scary

have the highest conversion

wow and then who thinks the

concise okay I think it's quite a mix

between scary and concise so our team

thought scary would be the way to go

like if you scare a senior into taking a

vaccination right that will work but

guess what the nice version

won which is like super surprising right

and the nice version won by a whopping

15% it has 15% more conversion than the

scary so our experiment went we were

crazy was like wow this is crazy so we

decide to run another experiment does

the day of the week matter and does the

time of the week where you send the SMS

matter and we learned that actually yes

if you send an SMS before 10:00 a.m. it

has 20% on average more conversion than

after 10:

a.m. and if you send between Monday and

Wednesday marginally better 3 to

5% so just to recap in April K of the PM

made the pitch two months later we

launched the clinic app two months after

we launched the patient app and we did

the whole bu measure learn cycle and ran

a series of experiments and we managed

to increase the top of final conversion

by whopping 7X from 3.5% all the way to

27% today 2 years later the health

appointment system has evolved

significantly we have facilitated over

350,000 appointments and we are aiming

for half a million by the end of the

year we started with num Cal vaccine and

we move on to the next vaccine and the

next vaccine and today we have 19 over

sort of services so you can boook your

health screening you can boook your

doctor visits our MPS it's world

class we were so effective that some

clinics had to rush to

restore their their their vaccine

supplies and they had to tell us to slow

down so at this point I think many of

you might be thinking how is this

different from what many Tech startups

are

doing and the short answer is that it's

not it's very very similar to what many

of you are doing today but what's

different about it is that it's being

done in

government governments are known to be

slow and full of rate ties but we manage

to navigate through the bureaucracy we

manag to deliver the health department

system and 30 plus other products so let

me share with you a model that work well

for

us at the root of everything is creating

a culture within the government where

citizens should always be

first unfortunately in many governments

today the government employ get

distracted in trying to please their

bosses please politicians or please

Lobby

groups that has to change and to change

that we need to create a culture within

the government where citizens should

always be first you should always be on

the ground talking to Citizens and if

you're constantly engaging citizens

you'll start realizing that there are so

many problems to

solve and because there are so many

problems to solve what ogp do is that

for the entire month of January we stop

all critical work and we spend one whole

month doing a

hecaton that's right the entire month of

January and we have been doing it every

year for the past 5 years and here are

some interesting projects that came out

of this year's

Heaton Singapore is a multicultural

country English is the primary language

but not everyone can read it especially

the seniors so for the seniors when they

receive a physical meal that is in

English

what they do is they just put it aside

and they leave it P up until a trusted

one a trusted person come in and help

them to read it so we have heard cases

where they leave the letters P out for

so long that they miss paying up paying

for their

bills so one one of the hecaton teams

what they did was they buil a web app so

now all the seniors have to do is take a

photo of the letter and we will use a

large language model to synthesize it

simplify it and trans trans it to a

language that is more suitable for the

seniors and now the seniors don't have

to leave it par up they can do it

themselves another problem that was

tackled is that the less fortunate often

have something very specific they need

so in this case we learn about the story

of a young man who has seven schoolgoing

siblings and he wanted to help his

family and his request is very simple he

just want an oven and a few baking

materials so what another Heaton team

did was build a platform where a

registered social worker can put up such

requests and donors can fund such causes

directly the last one is not so much of

a problem but sometimes we work on fun

stuff as well so today we are at mosy

Center and we are located at Howard

Street who know who is

Howard yeah none of us right so this

Heaton team wanted to make learning

about history and Heritage more fun

through its street

names and just in case you're wondering

who's Howard Howard is a prominent

Merchant that was very influential and

the development of this city

yeah so again those three projects are

just a fraction of the many Products

that come of Heaton in fact typically at

the end of each Heaton we have about 30

to 40 working products and four to five

of them will have G will have so much

traction and so much potential that we

will continue resourcing it and this is

super important because in a domain in a

environment where there are so many

problems to solve it's so important that

we focus on the right ones and the

impactful

ones if we look at ogp products 70% of

them started from

heatons and creating a culture of

Citizens First also means making

difficult design decisions and being

very opiniated so for example going back

to the health appointment system when we

talk to the users we learn that they

care a lot about cost they want to know

how much they are paying when they go to

the clinic and what subsidies are they

eligible for but when we spoke to the

clinics they're like uh no I don't want

to display my course up front which

makes sense because they don't want

other clinics to undercut them so who do

we priortize the happiness of our supply

the clinics or doing what's best for the

citizens we do what's best for the

citizens we display the cost up front

and we even double down we featured

clinics who offered extra subsidies so

now patients citizens can make an

informed

choice so I talk Citizen First next is

giving

autonomy what we've done at ogp is that

we have created small teams of skilled

practitioners and they have direct

accountability ownership of the

problems our team size for each product

is typically 4 to 10 people

everything is done inhouse nothing gets

outsourced it's a balanced team very

typical roles you have a product manager

designer a few engineers and we have a

product Ops each team runs fully

independently they decide what problem

to tackle what tools to use no one tells

them what to do so in our early example

of the health appointment system the

team Works directly with government

agencies without any layers in between

and because the team size is so small

every single member of the team is

accountable and responsible for the

success or failure of the product so

it's very common to see engineers and

PMs leading user interviews on the

ground it's also unsurprising to see

designers going into the code base

making a few changes and pushing up PRS

we do whatever it takes to make the

product

successful but what's unique about our

setup is that we have this role called

the policy officer that is embedded

directly into the

team our policy officer has many years

of government experience they have built

deep domain expertise and they have

built numerous connections across

various

Ministries when the team is stuck with

bureaucracy the policy officers are the

one to unblock it and sometimes that

means rewriting certain policy papers

let me give you a specific examples

when we were working on the Enterprise

patient management system we realize

that every time a patient visit a

hospital and they require financial

assistance they have to fill so many

forms and provide so many documents but

if they visit another public hospital

they have to repeat the whole

administrative process over and over

again it's such a terrible patient

experience so what the policy officer

did was work directly with relevant

authorities and Universal consent the

default what it means is that if a

patient has shared their information

before with a single public hospital

with the consent of the patient that

information can be shared with other

public hospitals so now the patient can

focus on recovery instead of paperwork

and this is a great example of how a

product team leverages a policy officer

that is embedded within the team to

remove the boundaries

I think the problem that we have in a

lot of governments today is that

governments have this challenge of

Legacy policies and and they have to

work around it but by having a policy

officer directly embedded into the team

you can remove those Legacy policies you

can rewrite them you can remove the

boundaries so we talk about Citizen

First we talk about giving autonomy last

but not least is our obsession over

impact for every product that we work on

we have a report C

it displays all the key

metrics and what they what each team

have delivered quarter to

quarter we even display our cost and we

are radically transparent about it so if

you go to our website products. openen

dog. SG you will see every single

product that we have everything that we

have delivered every cost your

infrastructure cost your staff cost

everything but what this does it it

helps keep steams accountable and keeps

them for focus on what's truly important

this report card is also being used as

part of a performance review to measure

the level of impact each team has

delivered and impact doesn't just have

to be from product metrics we also look

at impact outside of it so for

example we realize very quickly that

within government a lot of government

employees don't really know what good

product looks like but more importantly

how much it should cost so let me ask

like how much should a static website

cost

yeah I I heard free yeah so it's

uncommon for a government agency to be

paying

$20,000 every single year and and I say

every single year because once they

build it just to maintain the static

website it still cost $20,000 a year and

it's ridiculous it's just a web page

with a few Horder content so what we are

Contin continuously doing is we are

running this boot camps for

non-technical government officers and

basically we make them do coding design

and deploy a web app for one of the bot

camps that we have done at the start of

the bot Camp only a quarter of them have

some some sort of technical literacy by

the end of it it's quite a majority and

this is super important because now when

vendors give outrageous proposals they

cannot confidently say that this doesn't

make sense this sucks yeah and this is

also why our report card we were we are

radically transparent so that we can be

used as a bench

they can now say that hey you only cost

ogp this much amount why does your

proposal cost 10x or 20x

more so let me give a quick look

back when ogp was in in 2020 ogp only

had 40 people today we are at 190 and we

have our fair share of growth

pins by creating a citizen's first

culture

by giving

autonomy and by being obsessed with

delivering impact we have managed to

deliver 30 great products over 5 years

with a team of less than 200

people and speaking of

impact when I first started my career I

designed this sticker feature which make

people pay money just for the stickers

to a few appear for a few

seconds but here I made so much money

for my startup and I thought wow I did

impactful

stuff when I joined government the very

first product I work on was the health

appointment system and for every user

that I brought through the conversion

funnel I am potentially saving their

life that kind of impact hits very

different the first one was great this

was even

greater today when we look around the

world there are so many challenges and

it can feel quite

overwhelming but imagine if the

brightest Minds Among Us work on solving

the most important

problems I invite all of you to join me

in this mission to think about how your

work impacts your family impacts your

community and impacts the

society let's build tech for public good

thank you

[Music]