Mengoperasikan Mesin Pembayaran Tunai dan Non Tunai

Summary

This video provides a comprehensive guide to operating cash and non-cash payment machines in an e-shop setting. It covers the essential duties of a cashier, including maintaining integrity, offering customer service with a smile, and handling both cash and non-cash payments. The script also details the importance of cashier appearance, operating cash registers, and point-of-sale systems. In addition, it explains the procedure for processing transactions through debit and credit card machines, highlighting key aspects like customer interaction, transaction verification, and proper usage of equipment to ensure efficient and accurate payment processing.

Takeaways

• 😀 Cashiers must demonstrate high integrity, ensuring trust in their work through honesty and responsibility.
• 😀 A friendly and responsive attitude is essential, with cashiers expected to maintain a cheerful demeanor and assist customers quickly.
• 😀 Cashiers must be careful when operating machines and handling transactions, verifying the purchased goods and payments.
• 😀 Enthusiasm and cheerfulness are key in customer service, making the cashier's interaction pleasant for the customer.
• 😀 Cashiers are responsible for opening the shop, preparing capital, checking equipment, and ensuring the cashier area is clean and ready for service.
• 😀 Proper cashier appearance is crucial, including cleanliness, grooming, and adhering to company dress codes and hygiene standards.
• 😀 Cashiers are prohibited from engaging in unprofessional behavior such as chatting during customer service, giving unauthorized discounts, or conducting activities unrelated to their duties.
• 😀 Different types of cash registers are used in retail, including manual, electronic, and point-of-sale (POS) systems, each with specific functions.
• 😀 POS systems combine hardware and software to manage transactions, track inventory, and generate reports, offering efficiency and control for shop owners.
• 😀 Non-cash payment machines, such as EDC (electronic data capture) machines, facilitate debit and credit card transactions with both offline and online options, ensuring seamless customer payments.

Q & A

What are the key criteria for a cashier according to the script?

The key criteria for a cashier include having high integrity, being friendly and smiling, being responsive to customer needs, being careful when operating the register, being responsible, enthusiastic, and cheerful while serving customers.

What should a cashier do before the store opens?

Before opening, a cashier should arrive 30 minutes early, take the capital provided by the parent or admin, calculate the capital, arrange the money in order from the largest to smallest denomination, prepare required equipment (e.g., calculator, paper, etc.), clean the cashier area, and check that all machines are in working condition.

What is the importance of customer interaction during a transaction?

The cashier should greet customers, offer a friendly demeanor, receive and scan goods with care, communicate current discounts and offers, confirm payment methods, and ensure customers leave with their items neatly wrapped while maintaining eye contact and a smile.

How should cashiers handle payment methods?

Cashiers should confirm the method of payment, whether it’s cash, debit, credit, or mobile payment. If the customer is paying with cash, they should ensure the correct change is given. For card payments, the cashier should confirm the type of card and the machine being used (e.g., debit or credit).

What are some of the cashier appearance standards mentioned?

Cashiers are expected to maintain clean and neat hair, wear a fresh uniform, avoid excessive accessories, and ensure their personal hygiene is up to standard. Men are not allowed to have tattoos or piercings, and women should wear makeup modestly and maintain a fresh scent.

What actions are prohibited for cashiers during their shift?

Cashiers are prohibited from counting the register capital during business hours, chatting with colleagues while serving customers, talking on the phone, refusing transactions, giving unauthorized discounts, or performing tasks outside their designated responsibilities.

What are the different types of cash registers mentioned?

The script mentions three types of cash registers: manual cash registers, electronic cash registers, and point-of-sale (POS) systems. Manual registers are simple machines for basic calculations, electronic registers can store item data and transaction records, and POS systems combine multiple functions like sales tracking and inventory management.

What is the function of the keys in an electronic cash register?

In an electronic cash register, there are three types of keys: the 'operator' key for normal operation, the 'semi-master' key for supervisors, and the 'master' key for the store owner, each granting different levels of access to the machine’s settings and features.

How does a POS system benefit a store owner?

A POS system benefits store owners by speeding up transactions, tracking inventory in real-time, providing sales reports, offering payroll management, and enabling remote control of prices and reports. It helps with better management and control of store operations.

What is the process of using a non-cash payment machine (EDC machine)?

To use an EDC machine, the cashier selects the payment method (debit or credit), swipes the card, and asks the customer to verify their identity (e.g., PIN for debit cards). Once the transaction is complete, a receipt is generated. The process differs slightly for online and offline transactions.