CAÍ EM UM GOLPE DE QUASE 4 MIL REAIS NO MERCADO LIVRE.

Summary

In this alert video, the narrator recounts a distressing experience with Mercado Livre, a platform promising secure purchases or money back. After purchasing an iPhone, the seller tricked them into canceling the order under the guise of a label printing issue, exploiting a platform flaw. Despite following all transactions within the site, the narrator lost $3799 and received no support from Mercado Livre, which had already paid the seller. The video serves as a cautionary tale, warning viewers to be vigilant against such scams and to avoid canceling orders outside the platform's oversight.

Takeaways

• 🚨 The video is a warning about a new scam happening on the Mercado Livre website, a platform that promises buyer protection.
• 🛑 The narrator's experience turned into a nightmare since day 11, with stress and anxiety due to a fraudulent incident involving a phone purchase.
• 📱 The narrator was looking to buy an iPhone 13 or 14 and found a seller offering a good price with installment options and Mercado Livre's card.
• ✅ The seller claimed to be authorized and the product was new with a warranty, which led the narrator to believe they were protected by the platform's policies.
• 💬 The seller contacted the narrator outside the platform, asking to cancel the order to print a label, which was against Mercado Livre's rules.
• 🚫 A friend working at Mercado Livre advised against any off-platform communication and to keep all interactions within the platform for safety.
• 🛑 The narrator was tricked into canceling the order within the platform, which was a mistake as it allowed the seller to keep the money without delivering the product.
• 📞 Despite contacting the bank and reporting the issue, the time delay and the seller's tactics led to the loss of the narrator's money.
• 💰 Mercado Livre had already paid the seller by the time the issue was escalated, leaving the narrator without a refund or the product.
• 📝 The narrator advises against sharing personal contact information with sellers and to always keep communication within the platform to avoid scams.
• ❗ The video serves as a cautionary tale, urging viewers to be vigilant of potential scams on online marketplaces and to report any suspicious activity immediately.

Q & A

What is the main issue discussed in the video script?

The main issue discussed is a fraudulent scheme occurring on the Mercado Livre website, where the narrator was deceived into canceling a purchase, leading to a loss of money without receiving the product.

What was the product the narrator intended to purchase on Mercado Livre?

The narrator intended to purchase an iPhone, either model 13 or 14.

How did the seller contact the narrator after the purchase was made?

The seller contacted the narrator through WhatsApp, claiming there was a problem with printing the shipping label and asked the narrator to cancel the purchase.

What advice did the narrator's friend, who works at Mercado Livre, give regarding communication with the seller?

The friend advised that all communication with the seller should be conducted within the platform and warned against making any arrangements outside of it.

What mistake did the narrator make that led to the loss of their money?

The narrator made the mistake of canceling the purchase outside of the platform, which allowed the seller to receive the payment without delivering the product.

What steps did the narrator take after realizing they had been scammed?

The narrator contacted their bank to initiate a dispute, filed a complaint on the Reclame Aqui website, and considered legal action through the Procon.

Why did the narrator feel betrayed by Mercado Livre's actions?

The narrator felt betrayed because Mercado Livre had already paid the seller despite the seller not delivering the product and the purchase being marked as canceled.

What is the 'etiqueta' issue mentioned in the script that scammers are exploiting?

The 'etiqueta' issue refers to a scam where sellers claim there is a problem with the shipping label to trick buyers into canceling their purchase outside the platform's protection.

What was the total amount of money the narrator lost in this incident?

The narrator lost R$3799 in this incident.

What is the narrator's final recommendation for people using Mercado Livre?

The narrator advises against purchasing from Mercado Livre due to the platform's vulnerability to scams and recommends being cautious of any seller asking for a cancellation due to a shipping label issue.

What action did the narrator take to warn others about this scam?

The narrator created a video to inform and warn others about the scam, urging viewers to share the video to prevent others from falling victim to the same scheme.