TCMN - Video 9 - Process Criteria of Effectiveness 2020

Summary

In this video, the speaker explores the 'process criteria of effectiveness,' a cheat sheet designed to enhance the IPO (Inputs-Processes-Outputs) model for team management. The speaker outlines three main criteria: collective effort, proper use of skills, knowledge and ability, and proper performance strategies. The video emphasizes how managers can identify which of these elements is lacking in a team’s performance, enabling them to make targeted improvements without completely overhauling the team. The speaker also provides examples from various fields, such as call centers and surgery teams, to illustrate the application of these criteria for boosting team performance.

Takeaways

• 😀 The IPO model is a blueprint for building and managing effective teams, focusing on inputs, processes, and outputs.
• 😀 The process criteria of effectiveness is a 'cheat sheet' to address performance issues without rebuilding the team.
• 😀 There are three key process criteria of effectiveness: collective effort, proper use of skills, knowledge, and ability, and proper performance strategies.
• 😀 Collective effort means increasing team performance by ensuring everyone puts in more effort, such as making more calls in a call center environment.
• 😀 Proper use of skills, knowledge, and ability focuses on assigning the right roles to people based on their strengths and expertise.
• 😀 Proper performance strategies emphasize the importance of the right strategy, often seen in professional sports teams, where performance is largely driven by strategic decisions.
• 😀 If a team isn't performing well, managers should assess which process criteria of effectiveness need attention rather than completely redoing the IPO model.
• 😀 In situations like a call center, the main performance driver could be collective effort, while in professional sports, it's more about having the right strategy.
• 😀 Transactive memory is a key process for managing the proper use of skills, knowledge, and ability by ensuring team members understand each other's strengths.
• 😀 For proper performance strategies, it's important to develop a shared team mental model and adopt an attitude of wisdom in decision-making.
• 😀 The process criteria of effectiveness serves as a practical tool to guide teams in improving performance without overhauling the team or processes.

Q & A

What is the IPO model and how is it related to team management?

The IPO (Inputs, Processes, Outputs) model is a blueprint for structuring and managing teams. It helps in determining how to build a team (Inputs), manage the team's processes (Processes), and achieve desired outcomes (Outputs). It emphasizes addressing team needs at each stage to improve performance.

What is the Process Criteria of Effectiveness?

The Process Criteria of Effectiveness is a framework used to identify which aspects of a team need improvement when performance is lacking. It serves as a cheat sheet to focus on specific elements of the IPO model without needing to start over from scratch.

What are the three key areas in the Process Criteria of Effectiveness?

The three key areas are: 1) Collective effort, which focuses on the effort exerted by each team member, 2) Proper use of skills, knowledge, and ability, which ensures team members are in the right roles with the right expertise, and 3) Proper performance strategies, which addresses the use of appropriate strategies to enhance team performance.

How does focusing on collective effort improve team performance?

Focusing on collective effort improves team performance by ensuring that all members contribute at a high level. In situations like a call center, for example, increasing the number of calls made by everyone leads to better sales results.

How does the proper use of skills, knowledge, and ability affect team performance?

Proper use of skills, knowledge, and ability ensures that team members are assigned to roles that match their expertise. For example, in a surgery team, ensuring that the anesthesiologist and surgeon have the necessary skills prevents serious issues during a procedure.

What is the importance of performance strategies in team management?

Performance strategies are essential because they guide how a team approaches tasks and adapts to challenges. In professional sports, for example, strategies are often the differentiator between winning and losing, as teams with similar skill levels may outperform each other due to superior strategies.

Why is transactive memory important when focusing on the proper use of skills, knowledge, and ability?

Transactive memory is the understanding of what skills, knowledge, and abilities each team member possesses. It helps in properly assigning roles and ensures that team members can rely on each other’s expertise, improving overall performance.

What is the role of a team mental model in enhancing performance strategies?

A team mental model ensures that all team members have a shared and accurate understanding of their goals, roles, and strategies. This clarity helps the team function more effectively, especially in adapting strategies to changing circumstances.

How do you determine which process criteria of effectiveness to focus on in a team?

To determine which process criteria to focus on, assess whether the team’s performance would improve by increasing effort, improving skills, or adjusting strategies. Once the most relevant area is identified, focus efforts on that element of the IPO model.

How does the 'cheat sheet' work within the Process Criteria of Effectiveness framework?

The cheat sheet provides targeted actions based on which process criteria of effectiveness is identified as the issue. For example, if collective effort is the problem, the cheat sheet suggests actions like building task identity and setting clear performance standards to enhance effort.