PENERAPAN ETIKA BISNIS PADA PERUSAHAAN PT.UNILEVER INDONESIA

Summary

The script discusses the ethical practices and corporate responsibilities of PT Unilever Indonesia, focusing on various aspects such as business ethics, employee welfare, product safety, and environmental management. It highlights Unilever's commitment to human rights, health and safety, diversity, and transparent communication. The company adheres to international standards like ISO certifications and emphasizes the importance of ethical behavior in all its operations. Challenges, such as consumer fraud, are addressed with preventive measures. The presentation also covers internal policies, including conflict of interest, communication guidelines, and the role of audit committees, aiming to ensure integrity in all business practices.

Takeaways

• 😀 PT Unilever Indonesia emphasizes its commitment to ethical business practices, focusing on honesty, integrity, and respect for human rights and employee interests.
• 😀 The company adheres to ISO 9001 and ISO 22000 standards, ensuring quality and food safety in its manufacturing processes.
• 😀 Unilever prioritizes environmental management, meeting environmental standards to ensure sustainable operations and a focus on product safety.
• 😀 PT Unilever Indonesia has a dedicated customer service system called 'Suara Konsumen' that addresses consumer complaints and feedback.
• 😀 The company is proactive in addressing issues of fraud, such as fake lottery tickets inserted into their products, with efforts to educate the public and protect consumers.
• 😀 Unilever values diversity in the workplace, fostering an environment of mutual respect and shared responsibility among employees.
• 😀 Unilever ensures that all employees are hired and developed based on qualifications and abilities, while respecting human rights and labor laws.
• 😀 Health and safety are paramount at Unilever, with the company committed to providing a safe working environment and complying with all relevant laws.
• 😀 The company promotes a culture of respecting human dignity and human rights, ensuring all employment relationships are based on freely agreed terms and conditions.
• 😀 Unilever requires its employees to maintain transparency and avoid conflicts of interest, ensuring all business opportunities are aligned with the company’s best interests.
• 😀 The company’s code of ethics provides clear guidelines on acceptable behaviors and decision-making processes, ensuring compliance with legal and ethical standards in all interactions.

Q & A

What is the main ethical focus of PT Unilever Indonesia in its business operations?

PT Unilever Indonesia focuses on business ethics related to human rights, employee welfare, environmental protection, product safety, and compliance with laws and regulations. The company ensures transparency, honesty, and integrity in its operations.

How does PT Unilever Indonesia handle consumer complaints and questions?

PT Unilever Indonesia addresses consumer complaints and inquiries through a dedicated consumer service platform called 'Suara Konsumen.' This platform helps build stronger relationships with customers by providing responses to their concerns and feedback on products.

What is the role of the 'Suara Konsumen' service in PT Unilever Indonesia?

The 'Suara Konsumen' service plays a critical role in bridging the communication between the company and its consumers, helping improve consumer satisfaction, and providing valuable feedback to enhance the product offerings.

What significant issue related to fraud did PT Unilever Indonesia face, and how was it addressed?

PT Unilever Indonesia encountered a fraud issue where counterfeit lottery tickets were placed inside product packaging, such as shampoos. The company addressed this by educating consumers to avoid falling for scams and by actively working to prevent such fraudulent activities.

How does PT Unilever Indonesia ensure the safety and health of its employees?

PT Unilever Indonesia is committed to providing a safe and healthy working environment. It complies with all relevant regulations and continuously works to improve health and safety performance, involving employees in identifying hazards and managing risks in the workplace.

What are PT Unilever Indonesia's policies regarding human rights?

PT Unilever Indonesia is dedicated to respecting human dignity and human rights by ensuring that all work relationships are based on free consent and well-documented agreements. It strictly prohibits any form of discrimination or exploitation, including forced labor and human trafficking.

What technology does PT Unilever Indonesia utilize in its operations?

PT Unilever Indonesia relies on various information and communication technologies, such as desktops, laptops, wireless devices, software, and business applications. These tools are essential for efficient business operations and are governed by strict guidelines to ensure their responsible and secure use.

How does PT Unilever Indonesia address conflicts of interest within its organization?

PT Unilever Indonesia requires its employees to disclose any potential conflicts of interest, particularly personal, financial, or political activities that could influence their work decisions. Employees must inform their supervisors immediately if they perceive any such conflict.

What is the responsibility of PT Unilever Indonesia's Audit Committee?

The Audit Committee at PT Unilever Indonesia helps oversee the company's financial integrity, risk management, and compliance with laws. It reviews financial reports, assesses internal controls, and ensures that the company adheres to regulatory requirements.

What ethical guidelines does PT Unilever Indonesia follow in its business practices?

PT Unilever Indonesia adheres to a code of ethics that emphasizes integrity, respect, responsibility, and leadership. The company expects its employees to internalize these values and apply them in all business interactions, ensuring that they act ethically in all decisions.