How to Deal with Upset Students
Summary
TLDRThe video offers strategies for teachers to handle students who become upset or aggressive in class. Key tips include staying calm, using de-escalation techniques, prioritizing safety, and avoiding confrontational responses. Teachers are encouraged to model appropriate behavior, use active listening, and offer choices to help students regain control. Additionally, involving support staff, documenting incidents, and communicating with parents are emphasized as important steps. Emotional regulation skills and maintaining a safe, respectful learning environment are prioritized, with tailored strategies to address individual student needs.
Takeaways
- 😌 Stay calm and neutral when dealing with an upset or aggressive student; do not mirror their emotions.
- 🛡️ Prioritize safety for all students in the classroom, especially during physically aggressive situations.
- 🗣️ Use verbal de-escalation techniques, such as calm and empathetic tones, and avoid raising your voice.
- 👁️ Make good eye contact without being confrontational, and actively listen to acknowledge the student's feelings.
- 🚪 Offer choices to empower the student, like taking a break or working on a different task, helping them regain control.
- ⏳ Allow the student time to cool down; avoid pressuring them to talk or make decisions immediately.
- 🙋♂️ Involve support staff, like counselors or behavior specialists, for additional help when necessary.
- 📝 Maintain boundaries by consistently applying classroom rules and consequences for aggressive behavior.
- 🤝 Offer emotional support by showing empathy without necessarily agreeing with their behavior.
- 📋 Document incidents thoroughly to track behavior patterns and progress, which can help in future interventions.
Q & A
What is the first step a teacher should take when a student becomes upset or aggressive in class?
-The first step is to remain calm and de-escalate the situation by modeling the behavior you want to see. Avoid becoming confrontational or raising your voice.
Why is it important for teachers to stay calm when a student is emotional?
-Staying calm helps prevent escalating the situation. If teachers become angry, it can intensify the student's emotions, while a calm demeanor can help diffuse tension.
How should teachers prioritize safety when a student becomes physically aggressive?
-Teachers should ensure the safety of all students by staying calm and asking other students or staff to help if necessary. It's important not to physically intervene unless absolutely necessary, especially if it could lead to harm.
What are effective verbal de-escalation techniques mentioned in the script?
-Effective techniques include speaking in a calm and empathetic tone, maintaining non-aggressive eye contact, and using active listening to acknowledge the student's feelings.
How can a teacher avoid giving a disruptive student a platform for argument in class?
-Teachers can offer to discuss the issue after class or during break, instead of engaging in an argument in front of the class, which could encourage the student to seek attention.
What should teachers do if a student requests to leave the classroom during a conflict?
-Teachers can offer controlled choices, such as allowing the student to sit next to them or take a short break, but should avoid letting the student leave freely unless necessary.
How can teachers maintain boundaries while being empathetic to students' emotional challenges?
-Teachers should be firm but fair, consistently applying classroom rules, while showing understanding for students' emotions without agreeing with disruptive behaviors.
Why is it important to document incidents of aggressive or disruptive behavior in the classroom?
-Documenting incidents provides a record that can help track patterns, assess progress, and protect both the student and the teacher in case further action is needed.
What role can support staff play in managing emotionally upset students?
-Support staff like school counselors, social workers, or behavior specialists can offer additional strategies and guidance for handling students' emotional challenges.
How can teachers help students develop emotional regulation skills in the classroom?
-Teachers can incorporate lessons on emotional regulation and coping strategies into the curriculum, use role-playing, and involve students in behavior plans to teach them how to manage their emotions.
Outlines
🧘 Staying Calm and Deescalating Emotional Students
This section emphasizes the importance of teachers remaining calm when students become upset or aggressive. Teachers should not reflect the student's emotional state but instead deescalate the situation. Raising your voice or becoming confrontational should be avoided, and teachers should model the desired behavior. Ensuring classroom safety is a top priority, and physical aggression requires careful handling without direct involvement in fights. Teachers should use verbal deescalation, active listening, and offer options to the student for calming down without forcing immediate action.
📝 Offering Choices and Maintaining Boundaries
Here, the focus is on offering upset students choices to empower them while maintaining control. Teachers can provide options for where to sit or offer a private conversation. Allowing students time to cool down without pressure is vital, and teachers should avoid immediate confrontations. Additionally, teachers are encouraged to maintain fairness and consistency with classroom rules, involve support staff when necessary, and collaborate with students on finding solutions. Emotional support should be shown without validating disruptive behavior.
🎭 Teaching Emotional Regulation and Documenting Behavior
This paragraph highlights the need to teach emotional regulation in the classroom. Teachers can use incidents as teachable moments, helping students understand their emotions and practice coping skills. Role-playing can be a helpful tool for teaching conflict resolution. Teachers should also consider developing individualized behavior plans with students and staff to address specific triggers. In extreme cases, involving administration or authorities is necessary. Finally, documenting incidents is crucial for tracking behavioral patterns and ensuring accountability for both teachers and students.
Mindmap
Keywords
💡Deescalation
💡Model Behavior
💡Safety
💡Verbal Deescalation Techniques
💡Active Listening
💡Open-ended Questions
💡Emotional Regulation
💡Behavior Plan
💡Support Staff
💡Documentation
Highlights
Teachers should remain calm and not reflect students' emotional outbursts.
Prioritize safety and ensure all students are safe, especially during physical aggression.
Model calm behavior to deescalate the situation instead of mirroring the student's anger.
Use verbal deescalation techniques with a calm tone and empathetic communication.
Avoid confronting or cornering the student, which can escalate the situation.
Engage in active listening to acknowledge the student's feelings without invalidating them.
Offer choices to the student, allowing them to regain a sense of control.
Provide time for the student to cool down without pressuring immediate responses.
Involve support staff such as counselors or behavior specialists when needed.
Maintain boundaries by being firm but fair, and consistently enforcing classroom rules.
Communicate with parents or guardians to collaborate on addressing emotional challenges.
Teach emotional regulation skills as part of the curriculum to help students manage emotions.
Implement individualized behavior plans for students with a history of emotional outbursts.
In extreme situations, involve the administration or authorities for safety.
Document incidents carefully to track patterns and support interventions.
Transcripts
how to deal with students who become
upset in class dealing with students who
become upset aggressive or attempt to
leave in a fit can be challenging it's
essential for teachers to respond calmly
effectively and with a focus on
deescalation I'm going to share some
ideas on how to handle these situations
remember you are the adult in there when
a student becomes upset they're filled
with emotion you don't want to reflect
that on them you want to remain neutral
a lot of teachers student gets angry
they get Angry Angry Angry Angry and
they think it's a way to manipulate
their students is by using this raw
emotion this rage and that's not good so
you first of all you want to remain calm
and deescalate them you don't want a
student who is so emotional you don't
want to try and Corner them and and say
you've got to do this now go and sit
over over there you don't want to
reflect that at them instead you want to
be calm you want to deescalate them you
want to calm them down so stay composed
and model the behavior you want to see
in your students avoid raising your
voice and becoming confrontational okay
so very important you want to model the
behavior so if they get angry you don't
want to get angry because the students
well if the teacher can do this well
that's kind of what they want so don't
do that prioritize
safety ensure safety of all students in
the classroom if a student becomes
physically aggressive take immediate
steps to ensure the safety of everyone
involved including yourself I've heard
this a lot and you know you've seen
those videos on YouTube of fights
between students in the classroom fights
between students and teachers well
student no student wants to take me on
uh but I'm a you know I'm I'm a big guy
hug muscles by the way no but no uh so
it's different you know if if if if
you're smaller or if you you're you're a
woman dealing with some some big
teenagers you don't want to physically
get involved with them so you're going
to if if there is something some violent
interaction you're of course you're
going to move towards them and you're
going to ask them to to calm down to
stop to move away from one another
you're going to ask if it's if it's like
that you're going to ask some other
students hey quickly help pull him back
you take him ask another student to go
and find another teacher but you don't
want to get involved in that fight you
know they they might turn on you you
might get a a loose punch to the face so
don't do that if you are a man and
you're in between them you want to
separate them you want to stay closer so
you put your arm in between you want to
stay closer to the the student that
that's not trying to attack the one
that's the least aggressive and you want
to kind of put your palm towards the one
and talk to this guy and say okay listen
I want you to calm down because if
you're going to do it the other way
around and you're standing like this
towards the the more uh aggressive one
you know they can perhaps do something
and turn on you so just keep them away
from each other you know so use verbal
deescalation techniques speak in a calm
and empathetic tones so if some if a
student is upset speak calmly to them
make good eye contact and use an
empathetic tone um make eye contact
without being aggressive you know um so
you don't want to stare aggressively use
active listening to acknowledge their
feelings okay I understand you feel this
way but you know there are many students
here we've got to do something how about
go and drink some water come back to
class when you feel calm and we can
continue okay you want to do that once
though you don't want students to take
advantage of you and just to leave the
class say okay can you go and sit here
can you come and sit at my desk um next
to me and we can work together let me
just quickly put the other students back
on track use open-ended questions to
encourage them to express their feelings
how are you feeling what happened what
what made you feel this way avoid
arguing or contradicting their feelings
ah no you can't feel this way you've got
to be this way what are you talking
about no you want to avoid arguing with
them if they say ah you don't know what
I'm talking about if they want to argue
tell them listen okay let's talk about
this later right now we've got a job um
you know we've got work to do so why
don't you come and see me after class
you don't want to give them a platform
to argue with you in class because then
you know they're going to feel like oh
they're on stage everybody sees them
they can't back down now you know that
would be weakness it's also fun for them
they're like oh everyone can see me and
it it also brings down your value as the
leader in class so you want to say
listen let's talk about this during
break or after class you know come and
see me and we can discuss it then right
now let's focus on the work offer them
choices give them give the upset student
choices when possible empowering them to
regain control for example if they'd
like to take a break work on a different
task or to speak privately like we said
before if they say oh I don't want to
sit next to him he's smelly saying okay
um either you know you can come and sit
here next to me or you can sit at that
desk over there but if you go and sit
there I want you to First apologize to
your friend because that's not a nice
thing to do I offer choices oh you can
sit here or here but I want you to just
do this too so asking for a concession
provide them time allow students time to
cool down and collect themselves avoid
pressuring them to talk or make
decisions immediately we we want
immediate action okay the students are
looking there's some kind of
Confrontation you've got to do this now
no take time let them relax Emotions
Don't just change like that you know
sometimes they do but no generally they
don't involve support staff if available
involve a school counselor social work
or behavior specialist to provide
additional support or strategies so if
they if they have a Home Room teacher
maybe work with them you know to to talk
about it maintain boundaries be firm but
fair when enforcing CL classroom rules
and expectations consistently apply
consequences for aggressive and
disruptive behavior like we said you
want to remain calm you have boundaries
and uh that means that you're not going
to give some special treatments and
you're not going to be unfair towards
others you're always going to treat
students fairly and consistently offer
emotional support show empathy and
understanding for their emotions uh
without necessarily agreeing with their
behavior let them know that you're there
to help you can say oh I know I
understand that you're feeling like this
we all go through tough things but right
now we are in this situation so you know
as a collective group this is what we're
going to have to do so I understand it
but yeah you you don't want to
necessarily agree and say oh yeah it's
okay to be angry you know that's what
you want to be yeah you you should be
you you should be uh sad right now I
understand that so you you want to agree
with them you don't but you don't want
to to tell them that that's what they're
supposed to do communicate with parents
keep parents or Guardians informed about
incidents and collaborate on strategies
to address the students emotional
challenges teach emotional regulation
incorporate lessons on emotional
regulation and coping skills into your
curriculum to help students manage their
feelings effectively there can be
teachable moments when a student gets
upset perhaps they cry they had an
argument with another friend they didn't
want to you're going to say okay guys
this is what I want you to do uh calm
down down drink some water and then
explain to the friend you've got to be
nicer to your friend you know we we
we've we're all in this together we've
got to work together to help them to
learn about that you can also use role
plays you know you can say okay you do
this you do this they have an argument
and then you can say Okay can someone
tell us how are they supposed to act in
this situation it's it's a tough thing
for teachers to ask and it's it's a
difficult thing too because a lot of
teachers say well you just need
experience but I think it should be
taught to us but it's it's something
that is just expected of us teach
emotional regulation we we've got to
learn how to do that Implement a
behavior plan develop an individualized
Behavior plan or in collaboration with
support staff and parents to address
specific triggers and provide strategies
for self-control so if there is a
student that has a history of becoming
angry what are you supposed to do in
that situation and also communicate that
to the student if you start feeling like
this this is what we want you to do
maybe ask the teacher to to take a break
or to you know to do something or have
different ways of dealing with it and
let the student be a partner in that
because they have to learn how to how to
handle their emotions too and situations
that they get into involve
Administration in extreme cases or when
a student safety is at risk or the
appropriate authorities when necessary
right so you shouldn't take the burden
on by yourself if it's an extreme
situation document incidents keep a
record of incidents including what led
to the behavior actions taken by you and
the students response this documentation
can be valuable for assessing patterns
and progress right so document it so
that you've got evidence of what's going
on in the classroom to protect your the
student and yourself remember that every
student is unique and strategies may
need to be Tak it for their individual
needs and circumstances the ultimate
goal should always be to help students
develop emotional regulation skills and
maintain a safe productive learning
environment for all
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