Handling Reservation Call - Front Office | HRAB1 PT1

Summary

In this call transcript, Joy from Philippine Plaza Manila assists Georgia Beltran in booking a luxury room for her wedding anniversary on November 25th. Georgia opts for the Romantic Escape package, which includes a variety of amenities and services. She requests a late checkout and a cake for the celebration. Joy confirms the reservation and provides details on payment and check-in procedures, ensuring a memorable stay.

Takeaways

• 📅 Georgia Beltran is making a reservation for November 25th for one night.
• 🏢 The hotel has several rooms available for that date, including superior, luxury, and luxury Club rooms.
• 🎎 Georgia is celebrating her first wedding anniversary with her husband.
• 🌆 The luxury Club rooms offer a view of Manila Bay and access to the Executive Club Lounge.
• 💖 The hotel offers a 'Romantic Escape package' suitable for anniversary celebrations.
• 🍰 The package includes amenities like macarons, fruit basket, breakfast, dinner buffet, couple massage, and pool access.
• 💵 The luxury room with a full view costs 23,900 pesos, while the luxury Club room is 28,990 pesos, including taxes and fees.
• 🛏️ Georgia prefers a luxury room with a king-sized bed and a view.
• 🕒 She requests an early check-in but is informed it's not guaranteed, but a late check-out is available for an additional fee.
• 🎂 Georgia plans to surprise her husband with a cake and inquires about arranging it through the hotel.
• 💳 Georgia will pay using her Visa card, with a 50% deposit required for the package rate.

Q & A

What is the name of the hotel mentioned in the script?

The name of the hotel is Philippine Plaza Manila.

Who is the person making the reservation?

The person making the reservation is Georgia Mikella Beltran.

What is the date of Georgia's arrival at the hotel?

Georgia's arrival date at the hotel is November 25th.

How many nights is Georgia planning to stay at the hotel?

Georgia is planning to stay for one night only.

What type of rooms are available for Georgia's preferred dates?

The available rooms for Georgia's preferred dates include superior rooms, luxury rooms, and a luxury Club room.

Which room type does the reservation agent suggest for Georgia's stay?

The reservation agent suggests the luxury and luxury Club rooms for Georgia's stay.

What is included in the 'Romantic Escape package' that Georgia is interested in?

The 'Romantic Escape package' includes a box of French macarons, flower juice, fruit basket, breakfast and dinner buffet at Spiral, a full body couples massage at Play spa, and access to the pool and gym.

What is the cost of the 'Romantic Escape package' for a luxury room with a full view?

The cost of the 'Romantic Escape package' for a luxury room with a full view is 23,900 pesos.

What is the additional service Georgia requests for her wedding anniversary celebration?

Georgia requests an early check-in and a cake for her wedding anniversary celebration.

Is the early check-in guaranteed for Georgia's arrival date?

The early check-in is not guaranteed for Georgia's arrival date as the room was already booked the previous night.

What is the standard check-out time at the hotel?

The standard check-out time at the hotel is 12:00 noon.

How does Georgia plan to settle her bills at the hotel?

Georgia plans to settle her bills via credit card, specifically using her Visa card.