Malcolm Gladwell | Talking to Strangers - What We Should Know About the People We Don't Know
Summary
TLDRThe speaker humorously addresses the paradox of human communication, highlighting that its effectiveness comes at the cost of potential deception. Using the story from his book 'Talking to Strangers,' he narrates the tale of a CIA operative, the 'mountain climber,' who was masterfully deceived by Cuban intelligence, illustrating our collective struggle to detect lies. He argues that while we are often gullible, this trust is evolutionarily beneficial, allowing society to function and progress, despite occasional betrayals.
Takeaways
- 🤝 The speaker jokes about being a former Washington Post employee at an event sponsored by the New York Times, comparing it to a Tottenham fan supporting Arsenal.
- 💬 A key paradox of human communication is that while it's powerful and meaningful, it comes with a price—sometimes deception or miscommunication.
- 📖 The speaker shares a story from their book *Talking to Strangers*, about a former CIA officer named Brian Mattel and the challenges of espionage.
- 🕵️♂️ The 'mountain climber' was a legendary CIA operative, admired by both allies and enemies, and became known for his impeccable tradecraft.
- 😱 Despite his skills, the mountain climber discovered that many of his most trusted sources in Cuba were double agents working for the Cubans.
- 💡 The story highlights the shocking realization that even the most skilled and sophisticated can be deceived repeatedly without detecting it.
- 🤯 The Cuban intelligence service had been recording and documenting the CIA's operations for years, capturing every detail, including high-quality audio.
- 🔍 The narrative breaks down common assumptions about deception—that only naive people are deceived, that it happens once, and that deceivers are evil geniuses.
- 🌱 Humans are evolutionarily programmed to default to truth and trust others, which is essential for forming meaningful relationships and building society.
- 👍 The speaker concludes that being deceived occasionally is a price worth paying for the greater good of being able to trust others and lead meaningful lives.
Q & A
What is the main paradox about human communication discussed in the speech?
-The paradox is that everything meaningful and powerful about human communication has a price. Effective communication can lead to trust and collaboration, but it also makes us vulnerable to deception.
Who is the 'mountain climber' in the context of the speech?
-The 'mountain climber' is a legendary CIA operative who excelled at espionage, especially during the Cold War, but whose entire network in Cuba was later revealed to have been infiltrated by double agents working for Fidel Castro's regime.
What was Florentino Aspiaza's role in the story?
-Florentino Aspiaza was a high-ranking Cuban intelligence officer who defected to the U.S. He revealed to the mountain climber that all of the CIA's Cuban spies were actually double agents working for the Cuban government.
What was the significance of the double agents in the story?
-The double agents exposed by Florentino Aspiaza were significant because they had infiltrated the CIA’s entire Cuban network, making the mountain climber's years of intelligence work in Cuba essentially worthless.
What does the speaker use as an example of the price of human trust?
-The speaker uses the mountain climber’s trust in his Cuban spies, all of whom turned out to be double agents, as an example of the cost of human trust. Even though trust is generally beneficial, it leaves us vulnerable to deception in certain situations.
What is the connection between Bernie Madoff and the mountain climber’s story?
-Both the mountain climber and Bernie Madoff's victims were deceived despite being sophisticated and experienced. This emphasizes that even highly intelligent and knowledgeable people can be tricked when they place trust in the wrong individuals.
Why does the speaker argue that trust is more adaptive than suspicion in human evolution?
-The speaker suggests that trust is more adaptive because it enables cooperation, relationships, and societal functioning. People who are paranoid and suspicious do not pass on their genes as effectively because trust is essential for building meaningful connections.
How does the story of Ana Montes illustrate the theme of deception?
-Ana Montes was a spy for Cuba who rose to the top of the U.S. intelligence community. Despite being a terrible spy who made careless mistakes, she successfully deceived her colleagues for years, showing that even poor deceivers can exploit trust and go undetected.
What does the speaker mean by 'default to truth' in the context of human behavior?
-'Default to truth' refers to the tendency of people to assume that others are being truthful unless there is overwhelming evidence to the contrary. This concept, proposed by researcher Tim Levine, explains why humans are naturally inclined to trust rather than suspect deception.
What is the ultimate message the speaker conveys about deception and trust?
-The speaker’s ultimate message is that while trust can lead to occasional deception, it is essential for a functioning society. The ability to trust others is what enables meaningful relationships and cooperation, and occasional mistakes in judgment are an acceptable price for the benefits of trust.
Outlines
😄 A Journalist's Rivalry and Communication Paradox
The speaker humorously acknowledges the rivalry between the Washington Post, where he once worked, and the New York Times, the event’s sponsor. He then introduces the topic of human communication, emphasizing that while it is powerful and meaningful, it comes with consequences. The speaker sets the stage by teasing a story from his book, 'Talking to Strangers,' about deception in communication and hints at the price we pay for effective communication.
📖 The Story of the CIA's 'Mountain Climber'
The speaker introduces a story from his book about Brian Mattel, a former CIA officer, who shared an incredible story about two men: the 'Mountain Climber' and Florentino Aspillaga. While the Mountain Climber's real identity was a secret, the speaker pursued the story for over a year. Finally, he received a mysterious call from the Mountain Climber himself. This legendary CIA operative was famous for his work in Soviet Russia and his impeccable tradecraft, making him highly respected within the intelligence community.
🕵️♂️ Meeting Florentino Aspillaga, Cuba’s 'Mountain Climber'
The speaker continues with the Mountain Climber's story, describing how he was sent to rebuild the CIA's spy network in Cuba, becoming highly successful. Later, he is summoned to Frankfurt to meet Florentino Aspillaga, a top Cuban intelligence officer who defected. Aspillaga was considered Cuba's version of the Mountain Climber. The meeting between these two legendary figures reveals shocking truths: many of the Mountain Climber's top informants in Cuba were double agents, working for the Cuban government all along.
😨 The Heartbreaking Truth of Double Agents
Aspillaga delivers devastating news to the Mountain Climber, revealing that many of his trusted sources were double agents. These revelations shake the Mountain Climber, as one by one, his most reliable assets, from Fidel Castro’s staff to high-ranking officials in the Cuban military, are exposed as working for the other side. This sequence of betrayals is a major embarrassment for the CIA. The situation worsens when Castro releases a documentary showcasing years of CIA operatives being unknowingly filmed in Havana, compounding the agency’s humiliation.
🎙️ The Shocking Audio Surveillance
The speaker shares a key detail about the Cuban espionage operation: they captured perfect audio recordings of the CIA operatives’ conversations, suggesting that Cuba was exceptionally prepared for this operation. The precision and thoroughness of the Cuban counter-intelligence efforts make the Mountain Climber’s story one of the most embarrassing and devastating revelations of the Cold War.
🧐 Rethinking Deception: Beyond Naivety and Genius
The speaker reflects on the strange nature of deception in espionage. Typically, deception is associated with naivety or the brilliance of the deceiver, but in this case, it involved the most skilled spy agency and its top operative. The deception occurred repeatedly over many years, yet the CIA never learned. The speaker points out that successful spies like Ana Montes and Aldrich Ames were far from evil geniuses; instead, they were often hapless individuals who made shocking oversights while betraying their countries.
💰 Deception Beyond Spies: Lessons from Bernie Madoff
The speaker broadens the scope of deception, comparing espionage to other forms of fraud, such as Bernie Madoff’s Ponzi scheme. Madoff deceived sophisticated investors repeatedly over 25 years, and much like in espionage, the victims failed to catch on. Despite being far from an evil genius, Madoff managed to run the largest Ponzi scheme in history, highlighting the common theme of people’s vulnerability to repeated deception.
📉 Why We Fail to Detect Deception
The speaker explains that most people are poor at detecting lies, often barely performing better than chance. He draws on research by Tim Levine, who argues that humans are evolutionarily predisposed to be trusting rather than skeptical. Trust allows society to function, fostering cooperation, relationships, and civil progress. Although this makes us vulnerable to occasional deception, the benefits of trust outweigh the risks. The speaker emphasizes that being deceived is not a sign of failure but a testament to our adaptive need to trust.
🤝 Trust: The Foundation of Human Cooperation
The speaker concludes by relating the story of the Mountain Climber to everyday life. Just as the Mountain Climber trusted his network, we too are required to trust others in various aspects of our lives. While this trust may sometimes lead to mistakes or deception, it is essential for meaningful human interaction and societal progress. The occasional failure to detect deception is a small price to pay for the larger benefits of trust.
Mindmap
Keywords
💡Espionage
💡Mountain Climber
💡Florentino Aspillaga
💡Double Agent
💡Deception
💡Default to Truth
💡Human Fallibility
💡Trust
💡Ponzi Scheme
💡Evolutionary Psychology
Highlights
The speaker humorously acknowledges the rivalry between the New York Times and the Washington Post, likening it to a rivalry between Tottenham and Arsenal fans.
The paradox of human communication: everything meaningful about it has a price, but the speaker argues the price is worth paying.
The speaker's book, *Talking to Strangers*, introduces a story from a former high-ranking CIA officer about two legendary spies: the mountain climber and Florentino Aspillaga.
The mountain climber was a highly regarded CIA operative who was revered by the Russians and even had a course taught about him at their spy school.
The mountain climber rebuilt the CIA’s spy network in Cuba, which was later revealed to be compromised entirely by double agents working for Cuba.
Florentino Aspillaga, the Cuban equivalent of the mountain climber, defected to the U.S. in 1987 and revealed that the entire network of CIA operatives in Cuba had been double agents.
The story serves as an example of how the most sophisticated intelligence agencies, like the CIA, can be deceived on a large scale.
Deception is not limited to the naive or vulnerable. Even the most skilled professionals, like the mountain climber, can be deceived by those they least expect.
The mountain climber’s career was shattered when Florentino revealed that every spy he managed in Cuba had been working for the Cuban government.
The broader point: deception happens not because the deceivers are geniuses but often because the deceived are operating in good faith and trust.
Humans are bad at detecting deception because we are evolutionarily wired to trust others—a behavior that is necessary for social cooperation and survival.
A concept called 'default to truth' means that most people assume others are telling the truth unless there is overwhelming evidence to the contrary.
Being trusting is more adaptive and beneficial for society than being paranoid and suspicious, as it allows for cooperation and progress.
The price of being a trusting species is that once in a while, we will be deceived, but this cost is far outweighed by the benefits of trust.
The speaker concludes that being deceived, like the mountain climber was, is not a sign of failure but rather a sign of how society benefits from trusting relationships.
Transcripts
thank you it's a pleasure to be here
although I noted with some alarm that
this event is sponsored by the New York
Times because I worked four years for
the Washington Post the archrival of the
New York Times so this is a bit like
asking a Tottenham fan to show up for an
event supporting Arsenal so I'm
everything I say is under protest just
so you know I wanted to talk a little
bit about it
a paradox about human communication
which i think is extremely important and
relatively under-recognized
and that is that everything that is good
and meaningful and powerful about a
human communication has a price as it
turns out I think the price is worth
paying but I think sometimes we overlook
the consequences of the fact that there
is this particular consequence to
effective communication and the best way
to illustrate this paradox is to tell
you a story from my new book which is
called talking to strangers which I
encourage you all to buy in triplicate
and and to listen to the audiobook by
the way which is a very special kind of
audiobook but in the book I tell a story
that came from a man named Brian Mattel
Donatella is a former high-ranking CIA
officer he ran the Latin American desk
for the CIA for many years and he wrote
a memoir and I have a particular
affection for the memoirs of mid-level
retired government bureaucrats because I
find them paradoxically to be source of
many great ideas and he in the middle of
his book he tells this incredible story
about two men a man called the mountain
climber and a man called Florentino a
spiaggia and it was so striking that I
called up Brian Attell and went to see
him lives in Miami has all these guys do
and I said you in your book you write
this incredible story about these
Florentine OSBI on the mountain climber
tell me more there must be more to this
who who is the mountain climber
is why I can't tell you and I said well
can you at least tell me what his real
name is this is no I can't can you tell
me where he is he says no no I saw
secret I would have to you know so this
is like waving red meat in front of a
dog so I immediately set to work to try
and find the mountain climber and for a
year and a half I put my you know every
conceivable corner I put my name out
that I was looking for the mountain
climber and then one day and this by the
way I'm gonna warn you I'm about to
engage in a egregious act of
name-dropping
so just forgive me in advance but on
your phone when you get a normal phone
call you see the number of the person
calling you and then sometimes it says
unknown ID or you know someone has
managed to evade this process what you
may not know is there's a level above
that when someone calls from the deep
state there's it's not even unknown ID
it's just a kind of string of nonsense
words like blue and then if you get that
blue you know anyway I'm on the phone
I'm looking at my phone one day rings
and it says blood I think this is so
exciting so I answer it and it's this is
the active egregious name-dropping and I
hear Malcolm Gladwell I go yes Barack
Obama now that's a story for another
time you'll have to have me come back
you want to know what that baby weight
point is a week later I look at my phone
and it's bula again I think Barack is
calling me back so I answer it and this
time it's Malcolm Gladwell yes it's the
mountain climber I hear you've been
looking for me so who is the mountain
climber mountain were was the most
legendary CIA operative of his
generation he was started out in Soviet
Russia and he was the gold standard he
spoke Russian like a Russian he was this
incredible as tradecraft was impeccable
he was the Russians were so in all of
him they taught a course at their spies
training school on how to be like the
mountain climber that's how big he was
at one point the mountain climber is
like eating lunch in Moscow and these
two KGB agents slide in that crossed the
table from him take out a briefcase open
it up it's full of cash and they just
say all this is yours if you just come
and work for us mountain climber of
course was of the generation of
government official who was
incorruptible and he says no does so
well they promote him to be CIA station
chief in Havana which doesn't sound like
a promotion but it is because Havana is
the backdoor to all of America's enemies
it's a crucial posting and he gets down
he realizes the CIA's operations in Cuba
are in a disarray and so he
systematically rebuilds the the the us's
network of spies in Cuba until he has
this very large incredibly high
functioning network and Langley the his
bosses back and Langley are absolutely
thrilled with his work and finally he's
promoted to a very top job in the CIA
and one day he gets a call from someone
way up high CIA who says mountain
climber
you need to get on a plane right away
and fly to Frankfurt and go to the CIA
the briefing center there there's
someone you need to meet so he flies to
Frankfurt and he walks into the
debriefing Center and who was there but
a man named
Florentino sp Agha now who was
Florentino SP Agha Florentina la
spiaggia is the Cuban version of the
mountain climber he's this kind of
dashing brilliant espionage agent who
rose to the top of the Cuban
intelligence service and gets promoted
to the point where he's running the
entire Cuban intelligence operation in
Eastern Europe out of Bratislava but at
a certain point
Florentino becomes disillusioned with
Fidel Castro and decides that he wants
to defect and this is 1987 Cold War's
still up so he says to his girlfriend
Marta also Cuban but Marta is it
low-ranking Cuban people at that point
in Eastern Europe had their passports
taken away so he has this government
issue Mazda and he drills holes in the
Tron
puts Marte in the trunk very strong
relationship between two of them and
drives to the border with Austria talks
us way across the border shows up at the
US Embassy says my name is Florentine
OSB Agha I am a high ranking member of
the Cuban intelligence service I have a
story to tell they are thrilled and they
say well we're gonna take you to the
debriefing Center in Frankfort where and
he says fine but I'll tell you
everything I know on one condition I
will only tell it to the mountain
climber right because he had known about
the legend of the mountain climber from
his time in Havana so that's why the two
men meet and they you know they do the
Cuban thing and they kiss on many cheeks
and they have a big hug and I sit down
and the mountain climber asks the
question you're always supposed to ask
when your debriefing a defector which is
established tell me something that
establishes your bona fides so the
mountain
Florentino says okay when you were CIA
station chief in Havana you had a spy
named Juan who was very high up in the
personal staff of Fidel Castro and one
used to take photographs of Castro's
documents and send them to you and mount
glamour is alarmed that that Florentino
noses says yes that's true I had a guy
named Juan he was one of my best sources
and Florentino says to the mountain
climber
Juan was working for us he was a double
agent the whole time and mount camera
cannot believe this is his best guy and
Florentine says wait I'm not done you
would have got in Pedro who is really
high up in the Cuban Air Force and who
gave you chapter and verse on Cuba's
military capabilities and once again the
mountain cameras a little bit taking the
bags is he yeah hired a guy named Pedro
and Florentino says Pedro work for us
double agent whole time and now the
mountain climber is having heart
palpitations his entire career is like
you know disappearing before his eyes
and Florentino says wait I'm not done
you and a guy he was really high up in
the Cuban intelligence Directorate and
he told you everything you knew about
Cuba's relationship with the Soviet
Union and mountain-climber says I did
and Florentino says working for us the
entire time double agent and now the
mountain cameras on the floor it's like
having a stroke this is like his this is
the man who built one of the most
brilliant careers of his generation in
the CIA and it is now evaporating into
dust and Florentino says wait I'm not
done and then he lists he keeps going
and going and going until he has named
the entire network that the mountain
climber ran when he was in Cuba and
identified every single one of those
spies as double agents working for Cuba
it's the most one of the most
devastating and embarrassing revelations
of the Cold War the mountain climber
picks himself up finally off the floor
takes Florentino back to Langley tells
the same story to the CIA brass and they
are of course completely humiliated and
then it gets worse because Castro learns
that Florentino has defected and
released his on Cuban television a ten
part documentary which is basically just
a Cuban television crew following the
CIA's operatives around Havana and
filming without their knowledge
everything they did over the course of
many years including and the thing the
detail as someone who's now heavily into
audio the detail that always gets me is
the audio was perfect which meant that
they had to have known in advance where
the spies were and brought in some
world-class sound crew to rig up some
elaborate system to capture every bit of
conversation perfectly it is as I said
one of the most devastating revelations
of the Cold War now think about this
story for a moment on the one hand it's
an espionage story about deception in
espionage and that happens all the time
so you might think well so what but it's
weird in a number of key respects the
first respect is generally when we think
about who gets deceived we think that
the person being deceived is to see
because in some way they are vulnerable
or naive right it's a little old lady in
the middle of nowhere who gets the call
from the you know someone claiming to be
a nigerian prince
who's found 10 million pounds of a
suitcase that has her name on it right
and you think oh really right and she
gets taken in that's our normal
narrative about deception in this case
these people are not naive or
marginalized right this is the most
sophisticated spy agency in the world
not only that it is the best operative
at the most sophisticated spy agency in
the world that's strange
second thing we second part of our
normal narrative about deception is that
exception is something that happens once
right you deal with you take your car to
the Auto Body Shop and the guy there
cheats you and so you never take it back
to that same you learn well in this case
it's not a didn't happen once and they
learn it happens 48 times over the
course of many many years and they never
learn right third thing is we have a
notion that somehow this person doing
the deceiving is capable of that act
because they are some kind of evil
genius so they're the Bond villain right
they're the people with some
extraordinary Machiavellian talent that
allows them to pull the wool over other
people's eyes in this case though the
all those Cuba really have 48 evil
geniuses is Cuba large enough to have 48
I mean it seems implausible that they
were able to locate 48 Bond villains
within the country of Cuba capable of
hoodwinking the CIA in fact when you
read I'm happen to be a huge aficionado
of spy stories real-life spy stories if
you read stories of people who have
successfully committed treachery against
their country for years and years
they're always hapless they're never
evil geniuses there I tell the story in
my book as well about a woman named Ana
Montes who also was spying for the
Cubans who rises to the very top of the
American intelligence establishment ana
Montes was a terrible spy when they
caught her she had her codes that she
used to communicate with her handlers in
her purse
and when they searched her apartment
they found the radio she used to
communicate with Havana in a shoebox in
her closet who hides the radio in a
shoebox in the closet right this is
crazy the maybe the most damaging spy
the 20th century was Aldrich Ames of
course who was the CIA
counterintelligence officer who who was
in the entire time he was managing the
CIA's counterintelligence effort against
the Soviets was working for the Soviets
and he handed over everything over the
course of nine years to the Soviets and
the total value if you could put a value
of the secrets that he gave the Soviets
is very clearly in the billions I mean
it was he compromised the entire
intelligence apparatus directed the
Soviet Union so how much did Aldrich
Ames ask for giving away billions of
dollars in secrets to the Soviets
well the Soviets paid him about two
hundred thousand dollars a year Judas
what an idiot this guy was he is
literally in a position to give the
Soviets everything no one has ever had
more leverage over another country than
Aldrich Ames had over the Soviet they
would have given him anything and he
says well a couple hundred thousand
throw in some football tickets and I'll
be happy I mean my point is these are
not geniuses right that's the third and
most kind of crucial puzzle of this so
now you might say well maybe there's
something about the world of
intelligence that isn't you know it's
different from the real world well
that's not true I pick a domain where a
major deception occurred and you will
see the same three lessons in operation
remember Bernie Madoff the men around
the largest Ponzi scheme in history who
did Bernie Madoff cheat not little old
ladies the most sophisticated investors
in the world did he do it once and then
everyone got wise to him no he did it
over and over again for 25 years and she
never got caught he turned himself in
remember he didn't get caught
three was Bernie Madoff an evil genius
no birdy Bernie's accountant was an 85
year old guy working out of a strip mall
in Rockland County in New York for those
of you who don't know New York Rockland
County is a is a is a rural area up to
the west and you can go from New York
City in many directions and run into
sophisticated intelligence people
Rockland County is not that direction
Bernie didn't even did it wasn't even
trying to to like project the image of
the successful hedge fund yet everybody
falls for him right I could go on and on
and on and on in fact all of you are bad
at detecting deception I could do an
experiment right now where I had a
hundred people come up on stage and say
something those are they're true or a
lie true and say which is it right to
ask all of you to judge who is lying or
not and when we if we were to tally up
your answers and we would find that you
probably get between 52 and 54 percent
of them correct
you'd be slightly better than chance and
the only who is even better than chance
is that a certain percentage of people
are such terrible liars we all get them
right but other than that you're just
flipping a coin right now why is that
what should we make of the fact that
we're really bad at this you would think
wouldn't you that evolution would have
prepared us to be better at detecting
deception evolution is supposed to favor
those who are good at things that are
adaptive right that advance the species
and nothing could be more adaptive
clearly surely than being able to tell
whether someone is lying or not well it
turns out that that's probably not true
so the guy named Tim Levine whose work I
draw upon in my book and Levine argue is
pretty persuasively that the opposite is
true that evolution has not selected us
to be good at detecting lies it has
actually selected us to do to be
gullible to be trusting engines to be
the kind of person who has what he calls
default to truth who just assumes that
anyone they're speaking to is being
truthful unless the
gets absolutely overwhelming and the
reason for that LeMond argues is that
it's actually better as a species if
we're trusting than if we are suspicious
I mean think about it you're someone who
has a choice of passing on your genes
with two people one of them is paranoid
and suspicious and one of them is loving
and trusting and open who do you choose
you don't say I'm very attracted to
Susie because Susie has that lovely
quality of paranoia and suspicion I can
think of no one I would rather live my
life with and have children with then
this paragon of darkness and paranoia no
you go with the person who's open and
trusting now multiply that times a
million years and you come to understand
that people who are paranoid and
trusting don't pass on their genes why
because they're miserable people to
spend time with but more than that the
line argues it's because it makes better
sense as a species if we're paranoid and
if we're if we're not paranoid and
trusting are not paranoid but rather
trusting because think about it
virtually everything that we do a value
in the world requires that we do have
that kind of implicit faith in the
honesty of others right you can't have a
successful relationship you can't
cooperate with others you can't build
civil society you can't start a company
you can't do anything unless you're
willing to face place your faith in
others and that has tended to work over
the course of human history because most
of us are honest most of us are not like
Bernie Madoff pulling the wool over
people's our lives but with that
fundamentally adaptive trust comes a
price which is once in a generation
someone's gonna come along and is gonna
fool us right and we're going to be
helpless in the face of that deception
but Levine's point is that's a pretty
good bargain so think about the mountain
climber the mountain climber is someone
who gets fooled in a way that almost no
one has ever been fooled by Fidel Castro
does that mean the mountain climber was
a bad spy no the mountain climber went
to Havana and he did what he was
supposed to do
is he found a group of people and he
believed in them and he empowered them
and he encouraged them and he built a
vast network that generated an enormous
amount of information for his bosses
back in Langley it so turns out that in
that instance he was fooled a hundred
percent of the time by the Cubans but
999 times out of a thousand that's not
the way the world works
in 99 times out of a thousand that's the
right strategy for getting what we want
from society and for participating
meaningfully with other other people now
I don't imagine that most of you will
ever be in a situation where you're
dealing with spies or with Ponzi
schemers but I think the same principle
holds true for all of us as we go about
our lives we are called in numerous
different situations to believe in
others that is the absolute best
strategy if we want to lead a meaningful
life and if we want to change the world
but it comes with a price it means that
we will inevitably make a mistake right
when it comes to people sometimes but
when we make a mistake like that it is
not a sign of what we are doing wrong as
human beings it's a sign of what we're
doing right thank you
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