How To Be More Diplomatic & Polite - Business English
Summary
TLDR本视频为商务英语专业人士提供了六个实用的沟通技巧,旨在帮助他们在商务场合中更加圆滑和礼貌。通过使用缓和语气的词汇、提出否定疑问、展示理解、使用道歉、避免负面词汇以及使用模态动词等方法,视频教授了如何以更委婉、更具有外交手腕的方式表达意见和要求。这些技巧有助于避免误解和关系破裂,促进成功的商务会议和谈判。
Takeaways
- 🌟 在商务场合,我们需要根据情况选择直接或委婉的表达方式。
- 📝 使用特定的词汇和短语可以使表达更加温和,例如在动词前加'just'或'quite'。
- 🛂 通过添加'a bit'或'a little'来缓和形容词,使语气更加委婉。
- 🔍 使用'slight'来减轻名词的严重性,例如'we have a slight problem'。
- 💡 结合使用缓和词和短语,如'the price seems to be a bit too high'。
- 📢 使用'I'm afraid'作为句子开头,表达更加礼貌和间接的信息。
- 🤔 利用否定疑问句来委婉提出建议或表示不同意,如'shouldn't we...'。
- 👂 展示理解和倾听,即使你不同意对方的观点,也要表现出对他们观点的理解。
- 🙏 使用'sorry'可以使表达更加委婉和非直接。
- 🚫 避免使用负面词汇,转而使用更积极的表达方式。
- 🔄 使用模态动词'could', 'would'和'might'来表达不确定性和可能性。
Q & A
视频课程的主要目的是什么?
-视频课程的主要目的是向观众展示如何使英语在商务场合中更加外交和礼貌。
为什么在商务沟通中需要使用更外交的风格?
-使用更外交的风格可以帮助避免误解和损害关系,有助于在商务场合中成功地沟通。
视频中提到的第一种使英语更外交和礼貌的方法是什么?
-第一种方法是使用能够缓和自己话语的词汇和短语,例如在动词前加上'just'或'quite',在形容词前加上'a bit'或'a little',在名词前加上'slight'。
如何使用'I'm afraid'来表达更委婉的意思?
-在句子开头使用'I'm afraid'可以表达一种礼貌、不那么直接、更外交的方式,例如'I'm afraid I won't be able to finish the report by Friday'。
视频中提到的第二种方法是什么?
-第二种方法是使用否定疑问句来委婉地提出建议或表示不同意,例如'Shouldn't we try to reduce training costs?'。
如何通过倾听和展示理解来表达不同意见?
-即使不同意对方的观点,也可以通过表达理解对方观点并提出自己的看法来展示倾听和理解,例如'I can see your point, but I'm confident the team will be able to manage it'。
视频中提到的第四种方法是什么?
-第四种方法是使用'sorry'这个词来使想要表达的内容不那么直接,更加外交,例如'Sorry but I don't quite agree'。
如何避免在商务英语中使用负面词汇?
-可以通过将负面词汇替换为更中性或积极的词汇来避免直接表达,例如将'I think that's a bad idea'改为'I don't think that's such a good idea'。
视频中提到的最后一种方法是什么?
-最后一种方法是使用模态动词'could'、'would'和'might'来表达可能性或请求,例如'It might be a bit hard to complete the project on time'。
视频最后给观众提供了哪些练习?
-视频最后提供了六个直接的例子,要求观众尝试使这些例子变得更加外交和礼貌。
观众如何与视频制作者交流更多关于商务英语的问题?
-观众可以在评论区提出更多关于商务英语的问题,或者通过电子邮件列表与视频制作者交流。
Outlines
🌟 提升英语沟通技巧:委婉表达的艺术
本段主要介绍了在商务场合中,如何根据不同情境选择直接或委婉的表达方式。讲师Derek强调了在可能引起误解或损害关系的情况下,采用更外交、更礼貌的沟通风格的重要性。他分享了六个技巧来使英语听起来更委婉、更礼貌,并通过实例演示如何将直接的句子转化为委婉的表达。此外,还鼓励观众通过练习和参与评论区的活动来巩固所学技巧。
🤔 巧妙运用疑问句和倾听技巧
这一部分重点讲述了如何通过使用否定疑问句来委婉地提出建议或表示不同意,以及如何通过倾听和展示理解来回应对方观点。讲师通过对话示例展示了如何在不同意对方时,依然能够表达出对其观点的理解。同时,介绍了使用'sorry'这个词来使表达更委婉,以及避免直接使用负面词汇,转而使用更中性或积极的词汇来表达同样的意思。
📝 实践环节:将直接表达转化为外交语言
在这一部分,讲师Derek邀请观众参与一个实践活动,要求他们将六个直接的句子改写为更委婉、更礼貌的表达方式。这个练习旨在帮助观众运用之前介绍的沟通技巧,并在实际情境中加以实践。同时,讲师鼓励观众在评论区分享他们的答案,或者通过暂停视频来完成写作练习,以此加深对如何外交地表达自己观点的理解。
Mindmap
Keywords
💡直接性
💡外交性
💡礼貌
💡软化词汇
💡否定疑问句
💡理解
💡避免负面词汇
💡模态动词
💡练习
💡商务英语
Highlights
在商务场合中,有时我们需要直接表达,有时则需要更礼貌、更委婉。
本课程将向你展示如何使你的英语更委婉、更礼貌的技巧。
过于直接的沟通可能导致误解和损害关系。
使用诸如‘just’和‘quite’等词汇可以使表达更委婉。
在形容词前加上‘a bit’或‘a little’可以缓和语气。
使用‘it looks like’或‘I’m afraid’等短语可以更礼貌地提出意见或表示不同意见。
通过否定疑问句提出建议或表示不同意是一种礼貌的表达方式。
倾听并展示理解,即使你不同意对方的观点,也要表现出你在听并理解他们的观点。
使用‘sorry’这个词可以使你想说的话不那么直接,更委婉。
避免使用负面词汇,转而使用更积极的表达方式。
使用模态动词‘could’、‘would’和‘might’可以使请求或建议听起来更委婉。
练习将直接的表达转换为更委婉、更礼貌的表达是提高商务英语沟通技巧的重要步骤。
通过观看视频和参与评论,可以在实际应用中练习和提高商务英语的沟通技巧。
订阅频道并加入邮件列表,可以定期接收到商务英语和日常英语的词汇更新。
课程鼓励观众提出商务英语的其他需求,以便在未来的课程中进行覆盖。
通过点赞、分享和评论,观众可以与其他朋友和同事交流这些有用的商务英语技巧。
Transcripts
hi everybody in business there are times
when we have to be
very direct but there are also times
when we need to be more polite
and less direct in this lesson i'm going
to show you some great tips
to make your english more diplomatic and
more polite
[Music]
welcome back to english for
professionals i'm derek and i'm here
with another short lesson for you busy
people before we get started
a quick reminder to subscribe to my
channel if you haven't done that already
hit the red button and don't forget to
click on the little bell
that way you'll be notified every time i
upload a new lesson
and now let's get started as i said in
the intro
sometimes we need to be direct but if we
are too direct
it could lead to misunderstandings and
it could
damage relationships often it's better
to choose a more diplomatic style if we
want to communicate successfully in
business
and now let's look at six different ways
to be more diplomatic
and more polite in english and at the
end of the lesson i have a task for you
i'm going to give you six direct
examples
and i'm going to ask you to make them
more diplomatic
more polite so make sure you stick
around until the end
tip number one is to use words and
phrases that
soften what you want to say
can i add something here if we add the
word
just just before the verb it makes it
softer
can i just add something here say it
with me
after three one two three can i just add
something here
i didn't understand that here if we add
quite before the verb it has the same
function
it makes it softer i didn't quite
understand that
say it with me one two three i didn't
quite
understand that the price is too high
if we add a bit or a little before the
adjective
again it makes it softer the price is a
bit
too high say it with me one two
three the price is a bit too high
we have a problem here if we add
slight before the noun it makes it
softer
we have a slight problem say it with me
one two three we have a slight problem
and now let's combine those words with
some phrases we can use
to further soften what we want to say
the price is too high if we add
seems to be again it makes it softer
the price seems to be a bit too high say
it with me
one two three the price seems to be a
bit too high
we have a problem if we use it looks
like at the start
it makes it softer and less direct
it looks like we have a slight problem
say it with me
one two three it looks like we have a
slight problem
another very common phrase to soften
what we want to say
is to use i'm afraid at the start of a
sentence
now this has nothing to do with fear
it's simply
a polite less direct more diplomatic
way to express something let's look at
two examples
i can't finish the report by friday
i'm afraid i won't be able to finish the
report by friday
say it with me one two three i'm afraid
i won't be able to finish the report by
friday
the second example i don't have time on
thursday
can we meet on friday instead i'm afraid
i'm not available on thursday
would it be possible to meet on friday
instead
say it with me one two three i'm afraid
i'm not available on thursday
would it be possible to meet on friday
instead
great now let's move on to tip number
two
use negative questions to make
suggestions
or to disagree politely
we should try to reduce training costs
now to turn this into a negative
question
it's very simple we take the modal verb
should
turn it into a negative so we have
shouldn't
and then we swap positions with the
subject
so we start with shouldn't we try to
reduce training costs
and hear the way my voice my intonation
goes up
at the end to make it a question
shouldn't we try to reduce training
costs
say it with me one two three shouldn't
we try to reduce training costs
it's much more diplomatic and sounds
less direct
20 euro would be a better price wouldn't
20 euro be a better price
say it with me one two three wouldn't 20
euro be a better price
it would be better to change the design
first
wouldn't it be better to change the
design first
say it with me one two three wouldn't it
be better to change the design
first but it would be more difficult to
organize
but won't it be more difficult to
organize
say it with me but won't it be more
difficult to organize
tip number three is listen and show
understanding
take a look at this short dialogue we
don't have enough resources to start the
project now
i disagree even if you disagree with
what the other person is saying
don't just say i disagree instead
show that you're listening to them and
that you understand their point of view
let's have a look at three different
ways to do this
i can see your point but i'm confident
the team will be able to manage it
say it with me one two three i can see
your point
but i'm confident the team will be able
to manage it
i know what you mean but we think the
team can handle it
say it with me one two three i know what
you mean
but we think the team can handle it
that may be true but i believe we have a
strong project team who can make it work
say it with me one two three that may be
true but i believe we have a strong
project team who can make it work
tip number four is very simple use
the word sorry this is one of the
easiest things you can do
to make what you want to say less direct
and more diplomatic
sorry but can i just say something here
say it with me
one two three sorry but can i just say
something here
sorry but i don't quite agree say it
with me
one two three sorry but i don't quite
agree
sorry but i think your first suggestion
was more interesting
say it with me sorry but i think your
first suggestion was more interesting
tip number five is avoid negative words
i think that's a bad idea now this is
very direct
and as i said at the beginning of the
lesson it is necessary to be direct
sometimes
but let's change this one what we can do
here is
change the sentence into a negative
sentence
but use the opposite of bad
i don't think that's such a good idea
say it with me one two three i don't
think that's such a good idea
i'm sorry but that's impossible
i'm sorry but i'm not sure that will be
possible
say it with me one two three
i'm sorry but i'm not sure that will be
possible
it's going to be very difficult
it's not going to be easy say it with me
one two three it's not going to be easy
excellent now it's time for my final tip
which is to use
modal verbs words like could would and
might it will be hard to complete the
project on time
it might be a bit hard to complete the
project on time
say it with me one two three
it might be a bit hard to complete the
project on time
can you give us more time could you give
us a little more time
say it with me one two three could you
give us a little more time
we want to have an answer soon
we would like to have an answer soon say
it with me
one two three we would like to have an
answer soon
great so those are my tips and now it's
your turn to practice
in a moment you'll see six examples
which are direct
and it's your job to see if you can make
them
less direct more diplomatic more polite
you have two options to do this you can
pause the video
and then write your answers into the
comments or
i've also put the task in the
description below
you can copy and paste it from there put
it into the comments
and then write your answers next to it
are you ready
let's have a look
that brings us to the end of this lesson
i hope you found it helpful
and i hope you can start using some of
those tips
to communicate more diplomatically and
to have successful meetings
negotiations and so on and if there are
any other areas of business english
that i can help you with let me know in
the comments and i'll do my best to
cover those topics
in an upcoming list if you like this
lesson hit the like button
and share with your friends and
colleagues subscribe to my channel if
you haven't done that already
and don't forget to join my email list
every two weeks i send out my free
vocabulary email
with additional business english words
from the news
and everyday english for you to learn so
check it out the link is in the
description below
thanks a lot for watching and see you
soon
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