Entrevistas en Foundever: Preguntas y como contestarlas

Foundever™ Life

13 Nov 202303:39

Summary

TLDRIn this video, Eric from Founder discusses common customer service interview questions and how to answer them effectively. He advises being concise and relevant when describing your experience, showing research about the company, and turning weaknesses into positive growth areas. Eric recommends using the STAR method to structure responses about challenging situations. He also covers how to demonstrate excellent customer service, handle difficult customers, and manage multiple tasks or clients simultaneously.

Takeaways

😀 **Introduction**: Eric, the founder, introduces the topic of common customer service interview questions and how to answer them.
📝 **Tell Me About Yourself**: Use this opportunity to concisely describe your experience and highlight your strengths.
🔍 **Research the Company**: Show that you've researched the company and mention something specific that attracts you, like its culture or growth opportunities.
💼 **Why Do You Want to Work Here?**: Demonstrate your interest in the company and align it with your career goals.
🔑 **Focus on Relevant Strengths**: Emphasize strengths that are relevant to the job, such as communication, problem-solving, or attention to detail.
🚫 **Discuss Your Weaknesses**: Share areas where you can improve but frame them positively by showing how you've worked to overcome them.
🤝 **Building Trust**: Be open and honest to build a relationship of trust with the recruiter.
🌟 **STAR Method**: Use the Situation, Task, Action, Result method to structure your response to situational questions.
🛑 **Handling Difficult Situations**: Show how you've managed challenging situations by focusing on problem-solving and what you learned from the experience.
🤔 **Defining Good Customer Service**: Understand and articulate what good customer service means to you, highlighting qualities like patience and empathy.
📈 **Managing Multiple Tasks**: Demonstrate your ability to prioritize tasks and manage your time effectively, mentioning any strategies or tools you use.

Q & A

What does Benjamin Franklin's quote imply about planning?
-Benjamin Franklin's quote suggests that if you don't plan to succeed, you are planning to fail, emphasizing the importance of preparation and planning in any endeavor.
What is the first question typically asked in a job interview?
-The first question is often 'Tell us about yourself,' which is an opportunity for the candidate to provide a brief overview of their professional background and strengths.
What advice does Gina, a recruiter from Founder, give about being nervous during an interview?
-Gina advises candidates not to be nervous and to be themselves, reassuring that even without experience, they will work together to find a position that highlights their skills.
How should you respond when asked why you want to work at Founder or any other company?
-You should demonstrate that you have researched the company and mention something specific that attracts you, such as its corporate culture, values, or growth opportunities.
Where can you find information about Founder's culture and values?
-Founder's culture and values can be found in the 'About Us' section on their website, specifically at jobs.fever.
What is the key difference when answering the common question about your weaknesses?
-The key difference is to focus on areas for improvement and show how you have worked to enhance those areas, turning potential weaknesses into strengths.
Why is it important to be open and honest about your weaknesses during an interview?
-Being open and honest helps build trust with the interviewer and allows them to assess if you would be a good fit for the position, even if not for a specific business line.
What does the STAR method stand for and how can it be used to structure your interview responses?
-The STAR method stands for Situation, Task, Action, Result. It can be used to structure responses by outlining the context, the task at hand, the actions taken, and the outcome of those actions.
How should you define good customer service when asked in an interview?
-Good customer service should be defined by demonstrating an understanding of its importance, highlighting qualities like patience, empathy, and problem-solving skills, and using examples from past experiences.
What is the recommended approach for handling an upset customer in a customer service interview?
-The recommended approach is to stay calm, listen to the customer's concerns, show empathy, and provide an example of a successful resolution to a similar situation.
How can you demonstrate your ability to manage multiple tasks or clients at the same time during an interview?
-You can demonstrate this by explaining your ability to prioritize tasks and manage time effectively, mentioning any strategies or tools you use to stay organized and aware of your workload.

Outlines

00:00

🗣️ Interview Preparation with Eric

Eric, the founder of Founder, introduces a video discussing common customer service interview questions. He emphasizes the importance of being concise, relevant, and highlighting strengths when describing oneself. Gina, a recruiter, advises not to be nervous and assures that even without experience, opportunities to showcase skills will be found. Eric suggests researching the company and mentioning specific attractions like culture and growth opportunities. He also advises focusing on strengths relevant to the job when asked about weaknesses and providing examples of improvement efforts. Gina stresses the importance of honesty and openness to build trust. Eric recommends using the STAR method to describe challenging situations handled in the past, focusing on problem-solving and learning outcomes. The video aims to prepare viewers for customer service interviews.

Mindmap

Keywords

💡Interview

An interview is a conversation where questions are asked about someone's experiences and qualifications. In the context of the video, it is the primary method for assessing a candidate's fit for a customer service role. The script discusses how to prepare for and respond to common interview questions, emphasizing the importance of being concise, relevant, and highlighting strengths.

💡Customer Service

Customer service refers to the assistance and support provided to customers before, during, and after a purchase. The video emphasizes the importance of understanding what good customer service means to the candidate, showcasing qualities like patience, empathy, and problem-solving skills. It also provides guidance on how to handle challenging customer situations.

💡Experience

Experience refers to the knowledge or skill acquired by a person over time through involvement in or exposure to events. The script advises candidates to give a brief description of their professional background, highlighting relevant experience and strengths during an interview. It also reassures candidates without direct experience that they can still be considered based on transferable skills.

💡Company Culture

Company culture encompasses the values, behaviors, and practices that contribute to the work environment of an organization. The video suggests that candidates should demonstrate an understanding of the company's culture and values during an interview, which can be researched on the company's 'About Us' page. This shows that the candidate is proactive and aligns with the company's ethos.

💡Growth Opportunities

Growth opportunities refer to the chances for personal or professional advancement within a company. The script encourages candidates to mention growth opportunities as a reason for wanting to work at the company, indicating their ambition and desire to develop their career within the organization.

💡Weaknesses

Discussing weaknesses in an interview is about acknowledging areas for improvement while showing a commitment to self-improvement. The video advises candidates to be honest about their areas of growth but also to demonstrate how they are actively working to overcome these challenges, turning a potential negative into a positive.

💡STAR Method

The STAR method is a structured approach to responding to behavioral interview questions, standing for Situation, Task, Action, and Result. The video recommends using this method to describe challenging situations and how they were handled, providing a clear and concise narrative that demonstrates the candidate's problem-solving abilities.

💡Confidence

Confidence in an interview setting refers to the self-assurance and belief in one's abilities. The video stresses the importance of candidates projecting confidence, as it can positively influence the interviewer's perception of their suitability for the role.

💡Honesty

Honesty is the quality of being truthful and genuine. The script mentions that recruiters value honesty and openness from candidates, as it helps them assess the candidate's fit for the role and the company. Being honest also builds trust, which is crucial in the recruitment process.

💡Prioritization

Prioritization is the act of arranging tasks or objectives in order of importance. The video asks how candidates manage multiple tasks or clients at the same time, which is a common scenario in customer service roles. Effective prioritization is key to managing workload and ensuring high-quality service.

💡Time Management

Time management involves organizing and planning how time is spent during the day. In the context of the video, it is crucial for customer service representatives to manage their time well to handle multiple tasks and clients efficiently. The script suggests mentioning any strategies or tools used to stay organized.

Highlights

The first question you might encounter in any interview is: 'Tell us about yourself.' This is your chance to give a brief overview of your experience and professional background, keeping it concise and relevant while highlighting your strengths.

Even if you don't have experience, Founder will work with you to find an opportunity that highlights your skills.

For the question 'Why do you want to work at Founder or another company?' show that you’ve researched the company and mention something specific that attracts you, such as their culture, values, or growth opportunities.

When discussing your strengths, focus on those relevant to the job, such as communication, problem-solving, or attention to detail. Always support your answers with examples.

For the question about your weaknesses, it’s okay to share areas where you can improve, but make sure to turn it into something positive by showing how you’ve worked to overcome or improve those challenges.

Use the STAR method (Situation, Task, Action, Result) to answer behavioral questions like 'Tell us about a challenging situation you faced and how you handled it.' Focus on how you solved the problem and what you learned from the experience.

Customer service interviews often include questions like 'What does good customer service mean to you?' Show that you understand the importance of providing excellent service by emphasizing qualities such as patience, empathy, and problem-solving skills.

Provide examples of times you’ve delivered great customer service, such as helping a customer resolve an issue or discussing a challenge with them.

To answer 'How would you handle an upset customer?' explain that you would remain calm, listen to their concerns, and show empathy. Provide a specific example of when you successfully resolved a similar situation.

If asked 'How do you handle multiple tasks or customers at once?' demonstrate your ability to prioritize tasks and manage time effectively, mentioning any strategies or tools you use to stay organized and keep up with your workload.

Founder values honesty and openness in interviews to build trust with candidates and determine if they are a good fit for the role.

The company builds trust with candidates so they can be open about their skills and experiences, ensuring the best match for the role.

Even if you're not a perfect fit for one role, Founder considers candidates for other opportunities and may share their information when the right time comes.

The key to a successful interview is being confident, honest, and enthusiastic.

Founder encourages candidates not to worry about weaknesses, but to focus on how they are actively improving or working through those challenges.