How To Fix Instagram Message Problem

Summary

In this video, Trevor walks viewers through simple steps to fix common Instagram messaging issues. He explains how to offload or clear cache and reinstall the app to resolve bugs on iPhones or Android devices. Trevor also suggests checking if Instagram's servers are down using Down Detector. Finally, he covers important privacy settings within Instagram, such as ensuring 'Limits' is turned off and adjusting message permissions to ensure smooth communication. These steps aim to quickly resolve problems with sending and receiving messages on Instagram.

Takeaways

• 🛠️ Instagram message issues can cause problems like messages not showing, sending, or receiving.
• 📱 The first step for fixing the issue is to go to 'Settings' on your device.
• 📂 For iPhone users, offload the Instagram app in 'iPhone Storage' and reinstall it.
• 🔄 Offloading or reinstalling the app won't delete your DMs, drafts, or login details.
• 🛠️ Android users should clear the app's cache and reinstall Instagram.
• 🌐 Checking if Instagram servers are down via 'Down Detector' can help determine if it's a global issue.
• ⚙️ Go to 'Settings' on Instagram and review 'Privacy' settings to ensure message permissions are properly configured.
• 🚫 Make sure 'Limits' under 'Hidden Words' in 'Privacy' is turned off to prevent blocking messages.
• 📩 Check 'Messages' settings and ensure options like 'Who can add you to groups' are set to 'Everyone.'
• 💡 Following these steps should help fix common Instagram messaging problems and get the app working smoothly.

Q & A

What is the main issue being addressed in the video?

The video addresses the issue of Instagram messages not showing up correctly, or not being sent and received properly.

What is the first step to try fixing the Instagram message problem on an iPhone?

The first step is to go into the iPhone settings, tap on 'General,' then 'iPhone Storage,' find Instagram, offload the app, and reinstall it.

What should Android users do to fix the issue?

Android users should clear the cache, delete the Instagram app, and then reinstall it.

Does offloading or reinstalling the Instagram app delete your messages or drafts?

No, offloading or reinstalling the Instagram app does not delete your messages, drafts, or login information.

How can checking if Instagram is down help in solving the message issue?

By visiting a website like Down Detector, users can check if Instagram's servers are down. If there is a spike in reported issues, this indicates that the problem may be with Instagram's servers, not the app or device.

What is the second step after reinstalling the Instagram app?

The second step is to check whether Instagram’s servers are down by visiting a website like Down Detector.

What privacy settings should be checked to resolve the messaging issue?

In Instagram’s settings, users should check the 'Limits' under 'Hidden Words' to ensure it's turned off. They should also check the 'Messages' section to make sure that message settings allow receiving and sending messages.

What can cause a limitation on receiving messages based on privacy settings?

If the 'Limits' setting is turned on, or if the message settings restrict who can add you to groups or send messages, it may cause issues with receiving messages.

How can changing the 'Who can add you to groups' setting help?

By setting 'Who can add you to groups' to 'Everyone,' users can ensure that they are not restricting messages by only allowing people they follow to send group messages.

What should users do if none of the steps in the video resolve their issue?

If the steps in the video don’t resolve the issue, users should check Instagram's support or wait for a potential server issue to be resolved if the app is down.

Outlines

00:00

🔧 Quick Fix for Instagram Message Issues

In this video, Trevor introduces a tutorial to quickly resolve Instagram messaging problems. He explains that issues like messages not showing, failing to send, or not receiving DMs can happen, but offers steps to fix them.

📱 Step 1: Checking Instagram Settings on iPhone or Android

Trevor advises the first step is to check device settings. For iPhone users, he recommends offloading and reinstalling the app via iPhone Storage. Android users are instructed to clear the cache and reinstall the app. This update ensures Instagram is running the latest version, which can fix various bugs without affecting DMs, drafts, or logins.

🐌 Waiting for Instagram to Update

Trevor mentions that the process of offloading and reinstalling Instagram may take some time. However, once completed, the app should be more stable and capable of sending messages again.

🌐 Step 2: Check if Instagram Servers are Down

The next step is to check if Instagram’s servers are down. Trevor suggests going to Safari or Google Chrome and searching for 'Is Instagram down?' on Down Detector. A spike in reported issues indicates server problems, which could explain messaging issues.

🔒 Step 3: Adjust Instagram Privacy Settings

For the final step, Trevor walks through adjusting Instagram’s privacy settings. He instructs users to disable the 'Limits' feature, which could block incoming messages. Additionally, users should check the 'Messages' section and ensure they can receive messages from everyone, not just people they follow. This will prevent restrictions that might cause messaging problems.

🙌 Conclusion: Ensuring Instagram Messages Work Smoothly

Trevor wraps up the video by summarizing the importance of following these steps to fix Instagram messaging issues. He encourages viewers to try these methods and hopes the guide helps resolve any problems they’re facing.

Keywords

💡Instagram message problem

This refers to the various issues users may encounter when trying to send, receive, or view direct messages (DMs) on Instagram. In the video, the creator addresses common message-related problems and offers steps to troubleshoot them, making this the central issue discussed.

💡Offload the app

Offloading an app on an iPhone removes the app from the device while retaining its data, such as messages and login information. This step is recommended in the video as a way to resolve potential bugs without losing any important data related to Instagram.

💡Clear cache

Clearing the cache on Android devices removes temporary files that may be causing app issues. In the context of the video, it is suggested as a step to resolve Instagram's message problems by clearing out potentially corrupted data.

💡Reinstall the app

Reinstalling the app involves deleting Instagram and downloading it again from the App Store or Google Play. This process ensures that the user has the latest version of the app, which may contain bug fixes for the message problem described in the video.

💡Down Detector

Down Detector is a website that tracks service outages and reports issues with major platforms like Instagram. In the video, the creator suggests using Down Detector to check if Instagram’s servers are down, which could explain message malfunctions.

💡Hidden words

Hidden words is a privacy feature on Instagram that automatically filters offensive or unwanted words in messages. The video mentions this setting as something to review and turn off, as it might prevent certain messages from being received.

💡Limits

Limits is another privacy setting on Instagram that can restrict the messages you receive from people you don’t follow. The video explains that turning off Limits may help resolve the issue of missing or undelivered DMs.

💡Message settings

Message settings control how users receive and send messages on Instagram. In the video, the creator demonstrates how to check these settings to ensure that they are configured properly, specifically mentioning the importance of allowing everyone to send messages or add you to groups.

💡General settings

General settings on iPhone or Android provide options for managing the phone's storage and apps. The video instructs users to access these settings to offload or clear cache for Instagram as part of troubleshooting message problems.

💡Snail pace

This is a metaphor used in the video to describe how slowly Instagram sometimes takes to reinstall or load. The creator uses it humorously to emphasize that the process might take longer than expected when trying to fix the app.

Highlights

Explanation of the common Instagram message issues, including not being able to see DMs, messages not sending, and receiving issues.

First troubleshooting step: go into phone settings and offload the Instagram app (iPhone) or clear the cache (Android).

Offloading the app helps update Instagram to the latest version without losing DMs, drafts, or login information.

Reinstalling the Instagram app often fixes bugs that may be causing messaging issues.

Check if Instagram servers are down by visiting DownDetector and seeing if there is a spike in issue reports.

A server outage on Instagram’s end could be the cause of messaging problems.

Next step: verify Instagram privacy settings by tapping the profile icon, selecting settings, and going into the privacy section.

Ensure that the 'limits' feature in Instagram's privacy settings is turned off to avoid restricting message reception.

Go into the 'Messages' section in Instagram settings to make sure all relevant options are toggled for sending and receiving messages.

Ensure the 'Who can add you to groups' setting is set to 'Everyone' to avoid limiting message permissions.

If the 'Who can add you to groups' setting is restricted, it may prevent certain messages from coming through.

Reinstalling the app is described as a slow process but is crucial to resolving most messaging bugs.

Adjusting privacy and message settings can resolve issues where certain users are blocked from sending you messages.

Checking both external factors (server status) and internal settings can help diagnose Instagram message issues.

The video provides clear, step-by-step guidance to troubleshoot Instagram's messaging system.

Transcripts

hey guys trevor here and in this video

i'm going to show you how to fix the

instagram message problem it's pretty

quick and easy so let's jump right in

now if you're on instagram and you tap

the message icon at the very top right

maybe they're not showing up correctly

they're not working you can't see any of

your dms they're not sending and

receiving

there are all kinds of issues with the

messages in instagram unfortunately but

i'm going to walk you through some steps

to get it working and get instagram

messages back up and running

so the first thing that we'll do is hop

out of here and go into our settings

and we'll tap on general

and then iphone storage

so the first thing that we're going to

do if you're on an iphone is offload the

app if you're on android just clear the

cache and delete the app and reinstall

the app

but i'm going to find instagram on here

there it is i'm going to offload the app

and reinstall the app now this doesn't

get rid of your dms your drafts your

login but it helps to force update

instagram to the latest version

and usually fixes all kinds of various

different bugs that might be causing

those messages to not work very well

so once you go through these steps and

instagram is done loading here you can

see that it is taking

a quite a while it is going at a snail

space

it should help to fix

instagram and fix it to be able to send

any kind of messages the next thing that

we'll want to do is we'll go into safari

or google chrome and we'll just type in

is

instagram down

so we want to make sure that the

messages are not working because the

servers for instagram are down or

something like that so i'm going to tap

on down detector here

and when i'm there i will scroll down if

you see a big spike in issues reported

from instagram

this is a good thing to check and if

there is that big spike then instagram

is down and likely the messages are not

working because of the servers being

down

so if this looks fine there's no big

spike then we can hop into instagram for

the last step

so let's go into instagram here

and

let's tap on our profile icon at the

bottom right

and then the three lines at the top

right

and then we'll tap on settings

and from here we'll choose privacy

and there are a couple different things

you want to look at here you can see

under hidden words as limits and you

want to make sure that is turned off

because this will limit somebody being

able to send you messages on instagram

so make sure that limits is turned off

and the other thing is at the very

bottom here messages we want to tap on

that

and make sure that all of these are

toggled so that you can receive and send

messages for instance at the bottom who

can add you to groups you can tap on

that

and

make sure it's set to everyone on

instagram if you switch it over to only

people you follow then potentially that

might be limiting your messages or

causing issues because they can't send

you a message based on your settings on

instagram

hope this helps thanks for your time

today and i'll see you on the next one