Providing Structure To Your Healthcare Consultations | Consultation Basics
Summary
TLDRThis video emphasizes the importance of structuring consultations to enhance communication between practitioners and patients. It highlights the Calgary Cambridge guide as a comprehensive model for consultation, which includes initiating, gathering information, explaining, planning, and closing the session. Key skills such as summarizing, signposting, sequencing, and timing are discussed to ensure a collaborative and efficient consultation process. By implementing these strategies, practitioners can build a strong therapeutic relationship with their patients, fostering better care and outcomes.
Takeaways
- 😀 Structuring consultations benefits both the practitioner and patient by enabling balanced communication.
- 💡 The Calgary Cambridge model is a widely recommended structure for consultations, focusing on clear phases like initiating, gathering information, and closing.
- 🔄 Summarizing is crucial for reviewing what has been discussed and clarifying missing information or misunderstandings.
- 🚩 Signposting helps the patient understand the flow of the consultation and introduces transitions between discussion points.
- 📊 Sequencing ensures that the consultation follows a logical order while allowing flexibility when needed.
- ⏳ Timing is essential to ensure each part of the consultation is given adequate attention and the session stays on track.
- 📝 Summarizing and signposting together improve communication clarity and patient involvement in the consultation process.
- 🔍 A collaborative partnership between practitioner and patient can make consultations more efficient and patient-centered.
- 🧭 Using a structured guide like Calgary Cambridge ensures a consistent approach to consultation while allowing adaptation.
- 🤝 Building rapport and ensuring clear structure throughout the consultation fosters a therapeutic relationship.
Q & A
What is the main focus of the video?
-The main focus of the video is to discuss how to provide structure to consultations and the benefits of doing so for both the practitioner and the patient.
Why is a collaborative partnership between practitioner and patient important?
-A collaborative partnership is important because it allows for a balanced influence over the consultation, enabling the patient to contribute equally, which is essential for effective communication and optimal patient care.
What is the Calgary Cambridge guide mentioned in the video?
-The Calgary Cambridge guide is a widely advocated consultation model that emphasizes providing structure throughout the entire consultation, not just sequentially.
What are the categories of the Calgary Cambridge consultation?
-The categories are initiating the session, gathering information (which may include a physical examination), explanation and planning, and closing the session.
Why is two-way communication important in a consultation?
-Two-way communication is important because it encourages patient collaboration from the beginning and shapes the consultation, allowing for a more effective and patient-centered approach.
What are the four key skills discussed in the video that help provide structure to consultations?
-The four key skills are summarizing, signposting, sequencing, and timing.
How does summarizing help in a consultation?
-Summarizing allows the practitioner to review and order the information discussed, identify any gaps or clarifications needed, and consider the next steps in the consultation while considering the patient's perspective.
What is the purpose of signposting in a consultation?
-Signposting introduces and draws attention to what the practitioner is about to say, helps introduce summaries, and can be used to transition between sections of the consultation, making the structure apparent to the patient.
Why is sequencing important in maintaining the flow of a consultation?
-Sequencing ensures a logical and understandable progression throughout the consultation, making it clear to the patient and allowing for flexibility while staying on track.
How does timing affect the effectiveness of a consultation?
-Effective timing ensures that each section of the consultation is given appropriate time, preventing the consultation from running out of time for important sections and maintaining efficiency.
What does the video suggest as a starting point for finding a structure for consultations?
-The video suggests the Calgary Cambridge model as a good starting point for finding a structure for consultations, emphasizing rapport building and maintaining a structured flow.
Outlines
📚 Structuring Consultations for Effective Communication
This paragraph introduces the importance of structuring consultations to benefit both practitioners and patients. It emphasizes the need for a balanced and collaborative partnership between the two parties. The Calgary Cambridge guide is mentioned as a widely advocated model for structuring the consultation process. The guide suggests that structure should be maintained throughout the entire consultation, not just sequentially. The consultation is divided into key components: initiating the session, gathering information, explanation and planning, and closing the session. The paragraph also introduces four key skills for structuring consultations: summarizing, signposting, sequencing, and timing. Summarizing involves providing a verbal summary to the patient, which helps to review and order information, while signposting introduces and draws attention to what the practitioner is about to say. These skills are crucial for establishing a clear structure that the patient can understand and engage with.
⏱️ Time Management and Structuring Techniques in Consultations
The second paragraph delves into the practical aspects of structuring consultations, focusing on time management and the effective use of the consultation time. It stresses the importance of considering the amount of time spent on each section to ensure all parts are adequately covered. The paragraph suggests that while time constraints are always a challenge, a patient-centered approach can actually enhance the efficiency of the consultation. The discussion also circles back to the four key skills introduced earlier: summarizing, signposting, sequencing, and timing. The paragraph concludes by advocating for the use of a structured approach, such as the Calgary Cambridge model, to build rapport and maintain a smooth flow throughout the consultation. The video ends with a call to action for viewers to engage with the channel on social media platforms.
Mindmap
Keywords
💡Consultation
💡Collaborative Partnership
💡Structure
💡Calgary Cambridge Guide
💡Two-Way Communication
💡Summarizing
💡Signposting
💡Sequencing
💡Timing
💡Patient-Centered Approach
Highlights
The importance of providing structure to consultations for both practitioners and patients.
The necessity of a collaborative partnership between practitioner and patient.
The concept that the consultation should be structured to allow equal patient contribution.
The Calgary Cambridge guide as a widely advocated model for consultation structure.
The idea that structure should be continuous throughout the consultation, not just sequential.
The categories of the Calgary Cambridge consultation model: initiating, gathering, explaining, planning, and closing.
The significance of two-way communication and making agendas overt at the start of the consultation.
The video on negotiating a shared agenda for more details on setting expectations.
Four key skills for structuring consultations: summarizing, signposting, sequencing, and timing.
Summarizing as a method to review and order information, and to guide the consultation's direction.
Signposting as a way to introduce summaries and guide the patient through the consultation.
Sequencing as the practitioner's responsibility to maintain a logical flow in the consultation.
Timing as a critical aspect of managing the consultation's time effectively.
The impact of a patient-centered approach and collaboration on consultation efficiency.
The value of the Calgary Cambridge model in establishing rapport and structure in consultations.
The importance of practice and mindfulness in managing time and structuring consultations.
Transcripts
in this video we will discuss how you
can provide structure to your
consultations and why this benefit to
the practitioner and the patient
[Music]
welcome to consultations to help helping
new progress in your communication
skills to optimize the care of your
patients we have discussed on this
channel already the benefits of a
collaborative partnership between
practitioner and the patient this is
only possible if the practitioner
structure the consultation in a way that
allows the patient to contribute equally
and this video helped to bring these
elements together in order to provide
structure planning attention to the
structure of consultation allows the
practitioner to assess the balance of
influence over the consultation and
means that the practitioner can read
ress the balance if they are influenced
in the consultation more than the
patient is one of the most widely
advocated consultation models is that at
the Calgary Cambridge guide providing
structure should occur throughout the
whole consultation and not just
sequentially a structure running around
is key to the different components of
the consultation being effective the
categories of the Calgary Cambridge
consultation are initiating the session
gathering information potentially
including a physical examination then
explanation and planning before finally
closing the session in order to
structure the consultation there are
several smaller objectives that should
bear in mind two-way communication is
important in every part of the
consultation and it's especially
important that you make expectations and
agendas overt at the very beginning of
the consultation this encourages the
patients collaboration from the offset
and shapes the consultation we've
discussed this in our video on
negotiating a shared agenda which goes
into more detail about how you may do
this we're now going to discuss four key
skills that can help provide structure
to your consultations these skills are
summarizing signposting sequencing and
timing so firstly summarizing
summarizing is when you provide an
explicit verbal summary to the patient
and these can take
forms a summary within the consultation
on a particular part of it or a summary
at the end which pulls together the
discussion summarizing allows you to
pull together and review what you have
discussed so far and realize the
information that you haven't obtained
yet or need to clarify it also allows
you to order the information coherently
and then consider where the consultation
should go next while considering the
illness and the patient's perspective
the very act of summarizing and the
patient's response to this will often
establish the most appropriate path
forward next is sign posting which can
be considered as the twin skill to
summarizing a sign posting statement
introduces and draws attention to what
the practitioner is about to say sign
posting statements can be useful to
introduce our first summary as we invite
the patient to think with us about if
the summary is in line with what they
wanted to get across you may say
something like just to make sure I've
understood properly and the patient can
then confirm your understanding correct
it or add additional details you can
also use sign posting to make the
progression from one section of the
consultation to another and to explain
why you're making this progression for
example you could say you mentioned that
the pain is worse at specific times I'd
like to explore that a little more you
would then go on to ask questions about
that summarizing and sign posting
together help to provide a structure
that is apparent to the patient and then
they can be actually involved with in
the consultation next is sequencing and
timing which help to attend to the flow
of the consultation sequencing in other
words maintaining a logical sequence
throughout the consultation is the
practitioners responsibility this
sequence should be apparent to the
patient as the consultation unfolds and
although being ordered and organized
should also be flexible one way of
achieving this kind of
core sequence is to have in mind
structure that works for them such as
the Cambridge Calgary guide and then
adapt this as required bearing in mind a
structure can help you to bring the
consultation back if it goes off track
lastly timing time constraints are
always an issue so it's important to
utilize the time that you have as best
as you can when working through a
structure you should consider the amount
of time being spent on each section of
the consultation and if that is
appropriate as you don't want to run out
of time for the other sections this is
something that is very hard to teach and
comes with practice and being mindful or
than managing the time effectively as
well as this we know that a
patient-centered approach and
collaboration can actually make the
consultation more efficient in summary
we've discussed how the Cambridge
Calgary model is a good place to start
in terms of finding yourself a structure
for your consultations and it should
make sure that rapport building and
structure flow throughout we've also
discussed four key skills to help
provide structure that are summarizing
signposting sequencing and timing and
this will help you to build a
collaborative and therapeutic
relationship
thank you for watching consultations for
health don't forget to like our Facebook
page follow us on Twitter and subscribe
to this channel
[Music]
Посмотреть больше похожих видео
VIDEO PRAKTEK KEPERAWATAN (EPISODE 19 I SP 1 JIWA - HALUSINASI)
CUSP: Improve Teamwork and Communication
Intro to Electronic Health Records
Alternatives to psychiatric hospitals - Voices for Choices (7 of 13)
Health literacy and patient safety: Help patients understand
How To Start A Construction Project
5.0 / 5 (0 votes)