Learn English for Hotel and Tourism: "Checking into a hotel" | English course by LinguaTV

LinguaTV.com

6 Feb 201002:40

Summary

TLDRIn the script, Tom Sanders checks into the Transnational Hotel with a reservation for a single room. Despite a glitch with the booking system, the hotel offers him an upgrade to a business suite with a jacuzzi at no additional cost. Tom receives an access code for the wireless internet and information on hotel amenities. He checks in without a car and provides his ID and registration form. The staff offers sightseeing tips and guides him to his room, ensuring a pleasant stay.

Takeaways

😀 Tom Sanders, the guest, has a reservation for a single room for three nights at the Transnational Hotel.
🔍 The hotel staff initially cannot find a record of Tom's booking and inquires about the booking method.
💳 Tom confirms he booked directly and has a reservation number, also mentioning a deposit paid for the first night.
😅 There seems to be a glitch with the booking system, as the hotel has no single rooms available except for an adjoined room next to a noisy family.
🏢 The hotel offers to upgrade Tom to a business suite with a jacuzzi at no extra charge as a solution.
💰 The upgrade to the business suite is provided complimentary to resolve the initial issue with the booking.
📶 The hotel provides Tom with an access code and instructions for wireless internet use, with support available if needed.
🏋️‍♂️ Tom is informed about the hotel amenities, including a gym and an indoor pool.
🚗 Tom does not require a parking pass as he arrived by taxi and does not have a car.
🆔 Tom provides his driver's license for identification and fills out a registration form.
🗺 Tom is from San Francisco and it's his first time in New York, attending a business conference and looking forward to sightseeing.
🏨 Tom is checked into room 653 with detailed instructions on how to get there, and the hotel offers assistance for any needs during his stay.

Q & A

What is the name of the guest who has a reservation at the Transnational Hotel?
-The guest's name is Tom Sanders.
How many nights did Tom Sanders reserve a room for?
-Tom Sanders reserved a room for three nights.
Was there an issue with Tom Sanders' reservation?
-Yes, the hotel staff could not initially find a record of Tom Sanders' booking.
How did Tom Sanders book his room originally?
-Tom Sanders booked his room directly through the hotel.
Did Tom Sanders pay a deposit for his stay?
-Yes, Tom Sanders had already paid a deposit on the first night.
What alternative accommodation was offered to Tom Sanders when his initial booking could not be confirmed?
-Tom Sanders was offered an upgrade to one of the hotel's business suites with a jacuzzi.
Was there an additional cost for the upgraded business suite?
-No, the upgrade to the business suite was offered at no extra charge.
What amenities does the hotel offer to its guests?
-The hotel offers amenities such as a gym and an indoor pool.
How does the hotel provide access to wireless internet for its guests?
-The hotel provides an access code and instructions on how to use the wireless internet.
Did Tom Sanders require a parking pass for his vehicle?
-No, Tom Sanders did not have a car and took a taxi from the airport.
What is the room number assigned to Tom Sanders?
-Tom Sanders was assigned to room number 653.

Outlines

00:00

😀 Check-in and Reservation Issue

The script begins with a guest, Tom Sanders, checking into the Transnational Hotel. He mentions having a reservation for a single room for three nights. The receptionist is unable to find his booking and inquires about the booking method. Tom confirms a direct booking with a deposit paid and provides a reservation number. The receptionist suggests a possible glitch in the system and informs Tom that single rooms are unavailable except for one adjoining a noisy family room. However, an upgrade to a business suite with a jacuzzi is offered at no extra charge, which Tom gratefully accepts.

Mindmap

Keywords

💡Transnational Hotel

The term 'Transnational Hotel' refers to a hotel that operates across national borders, often providing services to international guests. In the script, it is the setting where the main character, Tom Sanders, has a reservation. The hotel's service and the interaction between the staff and Tom are central to the theme of customer service and accommodation.

💡Reservation

A 'reservation' is a booking made in advance for a service, such as a hotel room. In the video, Tom Sanders mentions having a reservation for a single room, which is a key point of the narrative as it leads to a problem with the hotel's booking system and subsequent resolution.

💡Glitch

A 'glitch' is a minor malfunction or fault, often in a system or software. In the context of the video, the hotel staff mentions a possible glitch with the booking system, which is the reason why Tom's reservation cannot be found initially, affecting the customer service experience.

💡Adjoined Room

An 'adjoined room' is a type of accommodation where two rooms are connected, often by a shared door. In the script, the hotel offers Tom an adjoined room as an alternative, which is next to a family with children, indicating a potential issue with noise that could affect his stay.

💡Business Suite

A 'business suite' is a type of hotel room that typically offers additional amenities and services tailored for business travelers, such as a separate living area or office space. The script mentions an upgrade to a business suite with a jacuzzi, which is offered to Tom as compensation for the initial reservation issue.

💡Wireless Internet

Refers to a type of internet access that does not require a physical connection, allowing devices to connect to the internet wirelessly. In the video, the hotel provides Tom with an access code for wireless internet, which is an essential service for modern travelers and part of the hotel's amenities.

💡Amenities

Amenities are additional services or facilities offered by a hotel to enhance the guest's stay. The script lists amenities such as a gym and an indoor pool, which are part of the hotel's offerings and contribute to the overall guest experience.

💡Valet

A 'valet' is a person who parks cars for hotel guests, often as a service provided by the hotel. In the script, the hotel staff inquires if Tom needs a parking pass or if the valet has already taken his car, indicating a service offered to guests with vehicles.

💡Registration Form

A 'registration form' is a document that guests are required to fill out to provide personal information when checking into a hotel. In the video, Tom is asked to fill out a registration form and provide an ID, which is a standard procedure for hotel check-ins.

💡Bellboy

A 'bellboy' is a hotel employee who assists guests with their luggage and other needs. In the script, the bellboy is mentioned as someone who will bring Tom's suitcase to his room, showcasing the hotel's service to make the guest's stay more comfortable.

💡Sightseeing

Sightseeing refers to the activity of visiting and touring attractions in a city or area. The script includes a conversation about sightseeing tips, which the hotel staff offers to Tom, highlighting the hotel's role in enhancing the guest's travel experience.

Highlights

Tom Sanders checks into the Transnational Hotel with a reservation for a single room for three nights.

The hotel cannot find a record of Tom's booking and asks if he used a hotel reservation service or travel agent.

Tom confirms he booked directly with the hotel and paid a deposit on the first night.

The hotel offers an adjoined room next to a noisy family with children as the only single room available.

As an alternative, the hotel offers to upgrade Tom to a business suite with a jacuzzi at no extra charge.

Tom inquires about the cost of the upgraded suite and is pleasantly surprised to learn it's free.

The hotel provides Tom with the wireless internet access code and instructions.

A list of hotel amenities like the gym and indoor pool is given to Tom.

Tom does not have a car and took a taxi from the airport, so no parking pass is needed.

Tom provides his driver's license for identification and fills out a registration form.

The receptionist notes Tom is from San Francisco and hopes he had a good trip.

Tom confirms it's his first time in New York City and he has a business conference to attend.

The receptionist offers sightseeing tips for Tom's stay in the city.

Tom is checked into his room, 653, with clear instructions on how to get there.

A bellboy will bring Tom's suitcase to his room.

The receptionist ensures Tom can contact the front desk if he needs anything during his stay.