Lesson 3 - How To Become A Tour Guide
Summary
TLDRThis script outlines the essential qualities and steps to become a professional tour guide. It emphasizes the importance of being people-oriented, energetic, knowledgeable, trustworthy, patient, organized, punctual, adaptable, resourceful, and ethical. Highlighting the need for language skills and adherence to professional standards, it guides aspiring guides through acquiring necessary qualifications and suggests starting with specific attractions before progressing to broader tours.
Takeaways
- 😀 A professional tour guide must be people-oriented, enjoying interaction with people from various backgrounds.
- 🏃♂️ Tour guiding requires physical fitness due to the need for constant walking, talking, and moving between locations.
- 🌍 A love for the destinations being guided is crucial, as passion makes the tour commentary more engaging and memorable.
- 📚 Knowledge about the destination is essential, including natural facts, historical stories, cultural lifestyle, and local attractions.
- 💼 Trustworthiness is key for handling important documents, luggage, and money, establishing an honest working ethic.
- 🕰 Patience is necessary to deal with various issues such as traffic, flight delays, and lost passengers, maintaining a calm mindset.
- 📝 Organization is vital, with the need to plan and prepare for all necessary documents and information to avoid unprofessionalism.
- ⏰ Punctuality is important; tour guides should be the first to arrive and ensure adherence to tour schedules.
- 🔄 Adaptability and flexibility are needed to handle last-minute changes in tours and come up with new solutions quickly.
- 🤔 Resourcefulness and creativity help differentiate tour guides, especially in unexpected situations requiring immediate solutions.
- 🏛 Ethical standards must be maintained, avoiding unprofessional incentives that could compromise the tour's integrity.
- 🗣️ Language skills, particularly multilingual abilities, are advantageous for communicating with customers from around the world.
- 📜 Following standards and licensing regulations ensures professionalism and credibility within the tour guiding sector.
Q & A
What are the key personal qualities required for a professional tour guide?
-A professional tour guide must be people-oriented, energetic, in good health, passionate about the destinations they guide, knowledgeable, trustworthy, patient, organized, punctual, adaptable, resourceful, creative, and ethical.
Why is physical fitness important for a tour guide?
-Physical fitness is important because the job involves ongoing walking and talking, constant moving on and off vehicles, and working both outdoors and indoors, especially during the peak tourism season.
How does a tour guide demonstrate their love for the destinations they are guiding?
-A tour guide demonstrates their love for the destinations by feeling passionate about the locations, portraying the sites with interest and facts, and adding a touch of personal experience to make the tour commentary memorable.
What kind of knowledge does a tour guide need to establish credibility?
-A tour guide needs to know everything about the destination, including natural facts, historical stories, cultural lifestyle, city attractions, local restaurants, and the do's and don'ts to provide informative and interesting commentary.
Why is trustworthiness important for a tour guide when handling documents, luggage, and money?
-Trustworthiness is important to establish an honest working ethic, ensuring that customers and the company feel comfortable with the tour guide handling important documents, luggage, and money for entrance fees or other tour-related costs.
How does a tour guide maintain patience during various issues on tours?
-A tour guide maintains patience by having a calm and collective mindset, staying flexible in various situations, and coming up with the best solutions to help customers, such as dealing with traffic, flight delays, or lost passengers.
What does being organized mean for a professional tour guide?
-Being organized means being well-prepared at all times, knowing where to be and what to bring, having a checklist for necessary documents, booking confirmations, guest lists, and ensuring everything is clear to avoid wasting time and appearing unprofessional.
Why is punctuality crucial for a tour guide?
-Punctuality is crucial as tour guides need to follow the tour itineraries and programs, being on time and often earlier than anyone else to create a good impression and wait for customers at departure points.
How can a tour guide be adaptable and flexible during tours?
-A tour guide can be adaptable and flexible by being trained to handle last-minute changes in tours due to transportation or other aspects, and by coming up with new solutions to operate within the trip, maintaining a good connection and relationship with customers.
What ethical standards should a tour guide maintain, and why?
-A tour guide should maintain an ethical standard by not accepting incentives in the form of money or gifts to take tourists to certain places, sites, or shops not in the original itinerary. This is to avoid unprofessional behavior and to uphold the integrity of the profession.
What is the importance of language skills for a tour guide working with customers from around the world?
-Language skills are important for a tour guide as they provide a great advantage in communicating with customers from different backgrounds and ensure effective interpersonal skills throughout the trip.
What role does the World Federation of Tourist Guide Associations play in setting standards for tour guides?
-The World Federation of Tourist Guide Associations sets high-level professionalism within the tour guiding sector, develops a code of guiding practice for member guides, and ensures that guides provide professional services that are objective, free from prejudice, and promote respect for the environment, wildlife, sites, and local customs.
How can prospective tour guides acquire relevant qualifications and start their career?
-Prospective tour guides can acquire relevant qualifications by doing thorough research in their desired area, working in specific attractions like museums or art galleries to gain focus, and obtaining general qualifications in tourism that cover core subjects like communication skills, problem-solving, and local geography and history.
What licensing regulations are in place to protect visitors and ensure professionalism among tour guides?
-Licensing regulations are in place to ensure that visitors are not subjected to harassment at popular attractions and are not exploited by inexperienced individuals posing as tour guides. These regulations may require a tour guide license, depending on the city's regulations, and are best checked with the City Council before starting the job.
Outlines
🧳 Essential Qualities of a Tour Guide
This paragraph outlines the personal qualities and job requirements necessary for a professional tour guide. It emphasizes the importance of being people-oriented, energetic, in good health, and having a love for the destinations being guided. A tour guide must also be knowledgeable about the destination, trustworthy with handling important documents and money, patient in dealing with various issues, organized, punctual, adaptable, flexible, resourceful, creative, and ethical. Additionally, language skills and excellent interpersonal abilities are highlighted as advantageous for effective communication with tourists from around the world.
🏛 Becoming a Professional Tour Guide
The second paragraph focuses on the process of becoming a professional tour guide, including adhering to standards and licensing regulations set by organizations like the World Federation of Tourist Guide Associations. It discusses the importance of providing professional service, acting fairly, protecting the reputation of tourism, and respecting the environment and local customs. The paragraph also touches on national organizations that set standards for tour guides and the necessity of acquiring professional qualifications. It suggests starting a career by working at specific attractions and gradually progressing to local and international tour guiding. The paragraph concludes with the recommendation to research and acquire relevant qualification certificates to begin a career in tour guiding.
Mindmap
Keywords
💡Tour Guide
💡People-Oriented
💡Physical Fitness
💡Destination
💡Knowledgeable
💡Trustworthiness
💡Patience
💡Organized
💡Punctual
💡Adaptable
💡Ethical
💡Language Skill
💡Licensing Regulations
Highlights
Tour guides must be people-oriented and enjoy interacting with people from various occupations.
Physical fitness is crucial for tour guides due to the job's demands of constant walking and talking.
Passion for the destinations being guided is essential for portraying sites with interest and facts.
Knowledge about the destination, including natural facts, history, culture, and local attractions, is necessary to establish credibility.
Tour guides should be trustworthy when handling important documents, luggage, and money.
Patience is required to deal with various issues such as traffic, flight delays, and lost passengers.
Being organized and well-prepared is key to professional tour guiding.
Punctuality is important for tour guides to create a good impression and follow the tour itinerary.
Adaptability and flexibility are necessary to handle last-minute changes during tours.
Resourcefulness and creativity help tour guides to manage unexpected situations and maintain a good trip.
Ethical standards are important for tour guides to avoid unprofessional incentives and maintain integrity.
Language skills, especially multilingual abilities, provide a significant advantage in tour guiding.
Interpersonal skills and commitment to customers are essential from the start to the end of the trip.
The World Federation of Tourist Guide Associations sets high standards for professionalism in tour guiding.
National organizations and licensing regulations ensure the quality of tour guides and protect visitors.
Prospective tour guides should research and acquire relevant qualifications and certificates.
Starting a career in tour guiding can begin with working at specific attractions before progressing to broader areas.
A general qualification in tourism can provide a foundation for prospective tour guides.
Practical tour guiding experience in local areas and attractions is part of the training process.
Transcripts
pain arena tour guides lesson three
how to become a tour guide
one consider your personal qualities and
job requirements a professional tour
guide must possess and establish these
below factors people-oriented this job
is all about interaction with people it
is a critical personal character that
one must already had you must enjoy
dealing with people of all occupations
such as customers suppliers your
colleagues energetic and in good health
tour guiding requires a certain level of
physical fitness as the job involves
ongoing walking and talking constant
moving on and off vehicles unusual
working our outdoor and indoor fitness
is especially crucial during the peak of
tourism season when taking sick leaves
without prior notice might result in
stranded coach full of tourists without
a tour guide a love for destinations you
are guiding feeling passionate about any
locations that you are tour guiding will
give you more motivation in portraying
the sites with interests and facts which
involve a touch of your personal
experience positive only those are
essential to make the tour commentary
memorable to your group of visitors if
you have to pretend to like a place you
shouldn't be tour guiding their
knowledgeable to establish your
credibility as a tour guide you need to
know thoroughly everything about the
destination from the natural facts
historical stories cultural lifestyle
the city's attraction local restaurants
the do's and the don'ts this requires
you to do an additional research besides
the basic knowledge in the training
courses you need to work hard in
expanding your own knowledge so your
commentary is more informative and
interesting knowledge is needed to
provide better services to your
customers in order to achieve more
success in your career trustworthiness
as a tour guide you will be handling
important documents luggages and money
to pay for entrance fees or other tour
related costs therefore it is critical
that you establish an honest working
ethic so that customers and company feel
comfortable being on the tour you got as
such police checks are most likely the
first requirement prior to your
application to any potential employer
patience there are a lot of issues on
tours that will test your patience such
as traffic's flight delays passengers
who get lost or lost track of time
dealing with the local offices or
government and so on
having a calm and collective mindset is
necessary to keep yourself flexible at
all kinds of situations in order to come
up to the best solutions and also to
help your customers better be cool and
mindful with your passengers suppliers
and the general public
organized timing is everything and
therefore to be well prepared at all
times is essential to being a
professional tour guide knowing where to
be when to be and what to bring will
require you to carefully plan on your
own checklist for all the necessary
documents booking confirmation guest
lists train or flight information
each customers might be different so
ensure everything is clear so you don't
waste times and looking unprofessional
punctual as a tour guide you will need
to follow the schedule of the tour
itineraries and programs not only must
you be on time but you have to be early
than anyone else be the first person to
arrive at any departure point to wait
for your customers is the way to create
a good impression from the beginning
with your group adaptable and flexible
tours are subject to change in the last
minute from time to time due to
transportation or other aspect of the
tour therefore a professional tour guide
needs to be trained in being adaptable
with all types of changes that might
occur during the tour moreover being
flexible to come up with new solutions
to operate within the trip will not only
help to maintain a good trip but also
build up a better connection and
relationship with your customers
suppliers and a resourceful and creative
as a tour guide you need to expect the
unexpected
despite being provided with all
itinerary passengers and transportation
your passengers might get sick during
the trip there are more people added or
less people to the group changing route
or one of the attractions you are
scheduled to visit is closed
in such situations it's no time to be
confused or stressed out but to
immediately come up with other ways to
fulfill the trip the ability to be
creative is one thing that
differentiates tour guides those who are
more creative and resourceful will
indeed appear more reliable to customers
and suppliers ethical it is important
that you maintain an ethical standard
for your profession as a tour guide you
might get offered incentives under
monetary or gifts forms to take tourists
to certain places sites or shops that
are not in the original established
itinerary in order for them to buy
something from that particular
destination
this is unprofessional and is considered
forbidden thus it is necessary to keep
in mind and not fallen into this trap
language skill as a tour guide you will
be working with customers from all
around the world therefore being able to
speak more than one language will give
you a great advantage when communicating
with customers
moreover tour guides need to possess
excellent interpersonal skill and the
ability to work unremittingly for their
customers from the beginning of the trip
until the end when customers are
returned safely
to follow the standards and licensing
regulation the World Federation of
tourist guide associations is an
organization that is charged with
setting high level professionalism
within the tour guiding sector and has
developed a code of guiding practice for
its member guides to provide a
professional service to visitors
professional in care and commitment and
professional in providing an objective
understanding of the place visited free
from prejudice or propaganda to ensure
that as far as possible what is
presented as fact is true and that a
clear distinction is made between this
truth and stories legends traditions or
opinions to act fairly and reasonable in
all dealings with all those who engage
the services of guides and with
colleagues working in all aspects of
tourism to protect the reputation of
tourism in our country by making every
endeavor to ensure that guided groups
treat with respect the environment
wildlife sites and monuments and also
local customs and sensitivities as
representatives of the host country to
welcome visitors and act in such a way
as to bring credit to the country
visited and promoted as a tourist
destination
there are many national organizations
around the world that set standards for
tour guides operating within their
boundaries in some countries tour guides
are accredited by these organizations
acquiring professional qualifications
that are verified by the tour guiding
associations licensing regulations are
in place to ensure that visitors are not
subjected to harassment at popular
attractions nor are they ripped off by
inexperienced people posing as tour
guides in some cities depends on its
regulations a tour guide license might
be required therefore it is best to
check with the City Council before
starting your job 3 get tour guiding
training and qualifications one of the
key qualifications to be tell a
professional tour guide is the
up-to-date broad knowledge about the
located destination each country has its
own tour guiding licensing accreditation
system thus we recommend that
prospective tour guides do a thoroughly
research in the area they want to follow
in order to acquire relevant
qualification certificates you can begin
a career in tour guiding by working in a
specific attraction such as a museum
castle or art gallery we're learning
about the attraction is easy as the area
of focus is small
once you have established yourself as an
attraction or side tour guide you may
then progress to tour guiding in your
local area before setting your sights on
international tour guiding as a
foundation to any destination or
geographical knowledge a general
qualification in tourism is a great
place to start each country has its own
such qualifications and their content is
remarkably similar core subjects will
include the tourism industry
communication skills problem-solving
Health & Safety and dealing with
emergencies presentation techniques
local geography local culture and
history practical tour guiding in the
local area practical tour guiding in
local attractions tour guiding
management and administration
finished lesson three thank for your
watching
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