Acronis Cyber Protect Cloud: Tip 6 - How to Move a Tenant
Summary
TLDRIn this Acronis Support Quick Tips video, Francisco Maddie outlines the process of moving tenants within the Acronis Cyber Cloud Management portal. He explains the types of tenants, including customer, unit, partner, and folder, and the restrictions on moving them. The tutorial demonstrates the step-by-step process of moving a first-level customer tenant to a folder, emphasizing the necessity for the target tenant to have the same or more services as the original. The video concludes with a caution about ensuring service compatibility to avoid errors during the move.
Takeaways
- 📚 There are different types of tenants in Acronis Cyber Cloud: customer, unit, partner, and folder tenants, each serving specific roles within the organization.
- 🔄 Tenants can be moved between different types of parent tenants under certain restrictions, but customer tenants cannot be moved within another customer tenant.
- 🚫 A partner or folder tenant can only be moved to another partner or folder tenant, reflecting the hierarchical structure of tenant relationships.
- 🏢 The customer tenant represents an end-user company and can create unit tenants, while the partner tenant acts as a service provider and can create partner customer and folder tenants.
- ⛔ A unit tenant cannot be moved out of a customer tenant, indicating a fixed relationship between unit and customer tenants.
- 📦 When moving a customer tenant, the storages assigned must exist in the target partner or folder tenant to ensure data continuity.
- 🔗 Tenants can only be moved within the same partner account hierarchy, and moving outside the root requires contacting a partner success manager.
- 🔄 The process of moving a tenant involves identifying the internal ID of the destination tenant and using it to initiate the move.
- 🔑 Knowledge of the destination tenant's internal ID is crucial for the successful relocation of a tenant within the Acronis Cyber Cloud Management Portal.
- ✅ Before moving a tenant, it is important to ensure that the destination tenant has the same or a larger set of services and offerings as the original tenant.
- ❌ Attempting to move a tenant to a destination with fewer services will result in an error, highlighting the importance of service compatibility in the move process.
Q & A
What is the purpose of the video?
-The purpose of the video is to demonstrate different scenarios related to moving a tenant in the Acronis Cyber Cloud Management portal.
What are the different types of tenants mentioned in the script?
-The script mentions three types of tenants: customer tenant, unit tenant, and partner tenant. Additionally, a folder tenant is introduced as a special type used for grouping similar child tenants.
What is a customer tenant in the context of Acronis Cyber Cloud?
-A customer tenant represents an end-user company or organization that uses services and can create and have one or more unit tenants under it.
What is the role of a folder tenant in Acronis Cyber Cloud?
-A folder tenant is a special tenant type used for grouping similar child tenants together.
What is a partner tenant and what can it have under it?
-A partner tenant represents a service provider that resells services. It can create and have one or more partner customer and folder tenants under it.
What are the restrictions when moving a partner or folder tenant?
-A partner or folder tenant can only be moved to another partner or folder tenant.
Can a customer tenant be moved within another customer tenant?
-No, a customer tenant cannot be moved within another customer tenant. It can only be moved to a partner or folder tenant.
What is required for moving a tenant if the target parent tenant has a different set of services?
-A tenant can only be moved if the target parent tenant has the same or a larger set of services and offering items as the original tenant.
What must be ensured when moving a customer tenant?
-When moving a customer tenant, all storages assigned to the customer tenant in the original partner tenant must exist in the target partner tenant.
What is the process for moving a first-level customer tenant to a first-level folder?
-The process involves knowing the internal ID of the destination tenant, selecting the move option for the tenant to be moved, pasting the copied internal ID, and clicking on move.
What happens if a customer tenant has more services enabled than those available in the destination folder tenant?
-An error will be displayed because the customer tenant cannot be moved to a destination with fewer services than it has enabled.
What should be done if there is a need to move a tenant out of the root partner and attendant?
-Contact the partner success manager for assistance in moving a tenant out of the root partner and attendant.
Outlines
🔑 Tenant Types and Moving Process Overview
Francisco Maddie introduces the video, focusing on the different types of tenants in Acronis Cyber Cloud and the process of moving tenants between them. The video covers customer, unit, partner, and folder tenants, explaining their roles and the restrictions on moving them within the Acronis Cyber Cloud Management Portal. The importance of understanding tenant types is emphasized for effective management and service provision.
🚫 Restrictions on Tenant Movement
This section outlines the restrictions for moving tenants within the Acronis Cyber Cloud. It specifies that a partner or folder tenant can only be moved to another partner or folder tenant, while a customer tenant can only be moved to a partner or folder tenant, not within another customer tenant. Additionally, a unit tenant cannot be moved out of a customer tenant, and the target parent tenant must offer the same or more services as the original tenant for a successful move.
📦 Tenant Moving Requirements and Process
The script explains the requirements for moving a customer tenant, including the necessity for the target tenant to have the same or more services and offerings as the original tenant. It also details the process of moving a tenant, starting with obtaining the internal ID of the destination tenant, followed by the move operation using the copied ID. The importance of having the required storages in the target tenant is highlighted, as customer service data cannot be transferred between storages.
🛠️ Demonstration of Moving a Tenant
The video provides a step-by-step demonstration of moving a first-level customer tenant to a first-level folder. It shows how to find and copy the internal ID of the destination tenant, and then how to use this ID to move the tenant. The process concludes with verifying that the moved tenant is now part of the destination tenant. The video also reminds viewers to ensure that the services and offerings enabled in the tenant to be moved are available in the destination tenant.
❌ Error Handling During Tenant Movement
The final part of the script illustrates what happens when attempting to move a tenant to a destination that does not have the required services enabled. It shows an error message that would appear if the customer tenant to be moved has more services enabled than those available in the destination folder tenant. This serves as a cautionary note to viewers to always check service compatibility before initiating a tenant move.
Mindmap
Keywords
💡Acronis Support
💡Tenant
💡Customer Tenant
💡Unit Tenant
💡Folder Tenant
💡Partner Tenant
💡Service Offering Items
💡Internal ID
💡Move Option
💡Cyber Protect Service
💡Partner Success Manager
Highlights
Introduction to Acronis Support Quick Tips by Francisco Maddie
Explanation of different tenant types in Acronis Cyber Cloud
Description of Customer Tenant as an end-user company or organization
Unit Tenants can be created under a Customer Tenant
Folder Tenants used for grouping similar child tenants
Partner Tenant represents a service provider reselling services
Restrictions on moving tenants between different tenant types
A Partner or Folder Tenant can only be moved to another Partner or Folder Tenant
Customer Tenants cannot be moved within another Customer Tenant
Unit Tenants cannot be moved out of a Customer Tenant
Tenants can only be moved if the target has the same or larger set of services
Partner Tenants can only be moved within one Partner account hierarchy
Process of moving a Customer Tenant to a Folder Tenant demonstrated
Requirement to know the internal ID of the destination tenant for moving
Step-by-step guide on how to move a tenant in the Acronis Cyber Cloud Management Portal
Necessity for storages assigned to the customer tenant to exist in the target tenant
Error displayed if the tenant to be moved has more services than the destination
Conclusion and reminder to ensure services and offerings match between tenants
Transcripts
[Music]
hello and welcome to the acronis support
quick tips
my name is francisco maddie and in this
video i am going to show you the
different scenarios related to moving a
tenant in acronis cyber cloud management
portal let's get started first of all i
like to recall the different types of
tenants which exist in acronis cyber
cloud this will be useful to understand
the tenant moving process and their
instructions in place when it comes to
moving tenants the customer tenant
represents an end-user company or
organization that uses services
a customer tenant can create and have
one or more unit tenants under it
the folder tenant is a special tenant
type used for grouping similar child
tenants together the partner tenant
represents a service provider that
resells services it can create and have
one or more partner customer and folder
tenants under it
now let's take a look at the
restrictions in place a partner or
folder tenant can be moved only to a
partner or folder tenant
a customer tenant can be moved only to a
partner or folder tenant that is it's
not possible to move a customer tenant
within another customer tenant
a unit tenant cannot be moved out of a
customer tenant
a tenant can be moved only if the target
parent tenant has the same or a larger
set of services and offering items as
the original partner tenant
tenants can be moved only inside one
partner account hierarchy
if there's the need to move a tenant out
of your root part and attendant please
contact your partner success manager
when moving a customer tenant all
storages assigned to the customer tenant
in the original part in the tenant must
exist in the target part and a tenant
this is required because the customer
service related data cannot be moved
from one storage to another storage
now let's take a look at the process
in this example we will move the first
level customer tenant to the first level
folder
the first step is to know the internal
id of the destination tenant we'll go on
the first level folder row click on the
three dots and select show id
on the tenant id window we'll copy the
internal id value
and then we'll click on cancel
in the next step we'll go on the tenant
we want to move we'll click on the three
dots again and then on the move option
finally we'll paste the internal id we
have copied earlier
and then click on move
the first level customer has gone
and we can find it inside the
destination tenant
i remind you to make sure that services
and offering items enabled into the
tenant you want to move are available
into the destination tenant in this
example the first level folder
destination tenant has cyber protect
service enabled only
this other customer tenant as all the
service is enabled instead
[Music]
so if we repeat the same process for
this tenant
[Music]
an error will be displayed because the
customer tenant we want to move has more
services enabled than those that are
available in the destination folder
tenant
thanks for watching this video
[Music]
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